CLIVET WSHN-XEE2 10.2 User manual

M08U40G16-02
13/03/2019
WSHN-XEE2 10.2 - 120.2
Installation and
operating manual
Water cooled heat pump for indoors installation

Dear Customer,
We congratulate you on choosing this product
For many years Clivet has been oering systems that provide maximum comfort, together with high
reliability, efficie y, quality and safety.
The aim of the company is to oer advanced systems, that assure the best comfort, reduce energy
consumption and the installation and maintenance cost for the life cycle of the system.
The purpose of this manual is to provide you with information that is useful from reception of
the equipment, through installation, operational usage and finally disposal so that this advanced
system oers the beat solution.
Yours faithfully.
CLIVET Spa
The data contained in this manual is not binding and may be changed by the manufacturer without
prior notice.
Reproduction, even is part, is FORBIDDEN © Copyright - CLIVET S.p.A. - Feltre (BL) - Italia

WSHN-XEE2 10.2-120.2 3
Index of contents
1 General description 4
2 Reception 6
3 Positioning 9
4 Water connections 10
5 Electrical connections 13
6 Start-up 19
7 Control 27
8 Maintenance 37
9 Accessories 41
10 Decommissioning 47
11 Residual risks 48
12 Technical information 49
13 Dimensional drawings 56

4 WSHN-XEE2 10.2-120.2
1 General description
1.1 Manual
The manual provides correct unit installation, use and maintenance.
Pay particular attention to:
Warning, identifies pa ticularly important operations or information.
Prohibited operations that must not be carried out, that compromise the operating of the unit or may cause damage to persons or things.
• It is advisable to read it carefully so you will save time during operations.
• Follow the written indications so you will not cause damages to things and injuries people.
1.2 Preliminaries
Only qualified personnel can ope ate on the unit, as required by the regulation in force.
1.3 Risk situations
The unit has been designed and created to prevent injures to people.
During designing it is not possible to plane and operate on all risk situation.
Read carefully “Residual risk” section where all situation which may cause damages to things and injuries to people are reported.
Installation, starting, maintenance and repair required specific knowledge; if they are carried out by inexperienced personnel, they may cause
damages to things and injuries people.
1.4 Intended use
Use the unit only:
• for cooling/heating water or a water and glycol mix
• keep to the limits foreseen in the technical schedule and in this manual
The manufacturer accepts no responsibility if the equipment is used for any purpose other than the intended use.
1.5 Installation
Outdoor installation
The positioning, hydraulic system, refrigerating, electrics and the ducting of the air must be determined by the system designer in accordance
with local regulations in force.
Follow local safety regulations.
Verify that the electrical line characteristics are in compliance with data quotes on the unit serial number label.
1.6 Maintenance
Plan periodic inspection and maintenance in order to avoid or reduce repairing costs.
Turn the unit off be ore any operation.
1.7 Modifi ation
All unit modific tions will end the warranty coverage and the manufacturer responsibility.
1.8 Breakdown/Malfuction
Disable the unit immediately in case of breakdown or malfunction.
Contact a certified se vice agent.
Use original spares parts only.
Using the unit in case of breakdown or malfunction:
• voids the warranty
• it may compromise the safety of the unit
• may increase time and repair costs

WSHN-XEE2 10.2-120.2 5
1.9 User training
The installer has to train the user on:
• Start-up/shutdown
• Set points change
• Standby mode
• Maintenance
• What to do / what not to do in case of breakdown
1.10 Data update
Continual product improvements may imply manual data changes.
Visit manufacturer web site for updated data.
1.11 Indications for the User
Keep this manual with the wiring diagram in an accessible place for the operator.
Note the unit data label so you can provide them to the assistance centre in case of intervention (see “Unit identific tion” section).
Provide a unit notebook that allows any interventions carried out on the unit to be noted and tracked making it easier to suitably note the
various interventions and aids the search for any breakdowns.
In case of breakdown or malfunction:
• Immediately deactivate the unit
• Contact a service centre authorized by the manufacturer
The installer must train the user, particularly on:
• Start-up/shutdown
• Set points change
• Standby mode
• Maintenance
• What to do / what not to do in case of breakdown
1.12 Unit indentifi ation
The serial number label is positioned on the unit and allows to indentify all the unit features.
The matriculation plate shows the indications foreseen by the standards, in particular:
• unit type
• serial number (12 characters)
• year of manufacture
• wiring diagram number
• electrical data
• type of refrigerant
• refrigerant charge
• manufacturer logo and address
The matriculation plate must never be removed.
It contains fluo inated greenhouse gases
Type of refrigerant: R410A
1.13 Serial number
It identifies uniquely each uni .
Must be quoted when ordering spare parts.
1.14 Assistance request
Note data from the serial number label and write them in the chart on side, so you will find them easily when neede .
Series
Size
Serial number
Year of manufacture
Electrical wiringdiagram

6 WSHN-XEE2 10.2-120.2
2 Reception
You have to check before accepting the delivery:
• That the unit hasn’t been damaged during transport
• That the materials delivered correspond with that indicated on the transport document comparing the data with the identific tion label
positioned on the packaging.
In case of damage or anomaly:
• Write down on the transport document the damage you found and quote this sentence: “Conditional acceptance clear evidence of
deficiencies/damages du ing transport”
• Contact by fax and registered mail with advice of receipt to supplier and the carrier.
Any disputes must be made within 8 days from the date of the delivery. Complaints after this period are invalid.
2.1 Storage
Observe external packaging instructions.
2.2 Handling
1. Verify unit weight and handling equipment lifting capacity.
2. Identify critical points during handling (disconnected routes, flig ts, steps, doors).
3. Suitably protect the unit to prevent damage.
4. Lifting with balance
5. Lifting with spacer bar
6. Align the barycenter to the lifting point
7. Gradually bring the lifting belts under tension, making sure they are positioned correctly.
8. Before starting the handling, make sure that the unit is stable.

WSHN-XEE2 10.2-120.2 7
2.3 Instructions for disassembly
Only with options: MOBMAG

8 WSHN-XEE2 10.2-120.2
Isolating switch
2.4 Packaging removing
Be careful not to damage the unit.
Cut-off valves installed at inlet and outlet (both on the water technique circuit as well as that of the hot domestic water) allow maintenance
operations without having to empty the system.
Recycle and dispose of the packaging material in conformity with local regulations.
A Supports for handling: remove after the handling.

WSHN-XEE2 10.2-120.2 9
3 Positioning
During positioning consider these elements:
• Technical spaces requested by the unit
• Electrical connections
• Water connections
• Spaces for air exhaust and intake
3.1 Functional spaces
Functional spaces are designed to:
• guarantee good unit operation
• carry out maintenance operations
• protect authorized operators and exposed people
Respect all functional spaces indicated in the DIMENSIONS section.
Double all functional spaces if two or more unit are aligned.
3.2 Positioning
Units are designed to be installed:
• INTERNAL
• in fi ed positions
Limit vibration transmission:
• use antivibration devices on unit bearing points
• install fl xible joints on the hydraulic connections
Choose the installation place according to the following criteria:
• Customer approval
• safe accessible position
• technical spaces requested by the unit
• max. distance allowed by the electrical connections
• Avoid installations in places subject to floodin
• verify unit weight and bearing point capacity
• verify that all bearing points are aligned and leveled
3.3 Saftey valve gas side
The installer is responsible for evaluating the opportunity of installing drain tubes, in conformity with the local regulations in force (EN 378).

10 WSHN-XEE2 10.2-120.2
4 Water connections
4.1 Water quality
Water features
• confi ming to local regulations
• total hardness < 14°fr
• within the limits indicated by table
The water quality must be checked by qualified personne .
Water with inadequate characteristics can cause:
• pressure drop increase
• reduces energy efficie y
• increased corrosion potential
Acceptable water quality values:
SO
42-
HCO
3-
/SO
42-
Total Hardness
Cl
-
PO
43-
< 100
> 1
4,5 ÷8,5
< 50
< 2,0
NH3< 0,5
PH 7,5 ÷9,0
ppm
dH
ppm
ppm
ppm
Fe
3+
Mn
++
CO
2
H
2
S
Temperature
< 0,5
< 0,05
< 50
< 50
< 65
Oxygen content < 0,1
Free Chlorine < 0,5
ppm
ppm
ppb
°C
ppm
ppm
ppm
Provide a water treatment system if values fall outside the limits.
The warranty does not cover damages caused by limestone formations, deposits and impurities from the water supply and / or failure from
failed system clearing to clean system.
4.2 Risk of freezing
If the unit or the relative water connections are subject to temperatures close to 0°C:
• mix water with glycol, or
• safeguard the pipes with heating cables placed under the insulation, or
• empty the system in cases of long non-use
4.3 Anti-freeze solution
The use of an anti-freeze solution results in an increase in pressure drop.
Make sure that the glycol type utilized is inhibited (not corrosive) and compatible with the water circuit components.
Do not use dierent glicol mixture (i.e. ethylene with propylene).
4.4 Water fl w-rate
The project water-fl w must be:
• inside the exchanger operating limits (see the TECHNICAL INFORMATION section)
• guarantee, also with variable system conditions (for example in systems where some circuits are bypassed in particular situations).
4.5 Hydraulic connections
• take away the supplied connection union by acting on the connection joint
• weld the union to the installation pipe
• perform the connection between the installation pipe and the evaporator, using the joint
Do not weld the system pipe with the Victaulic connection joint attached.
The rubber gasket might be irreparably damaged.

WSHN-XEE2 10.2-120.2 11
4.6 Recommended connection
The installer must define
• component type
• position in system
279
13
3
1
14
UNIT
610 12
458
15
F
11
1 antivibration joints 9 safety valve
2 piping support 10 Flow Switch
3 exchanger chemical cleaning bypass 11 pressure gauge
4 drain valve 12 thermometer
5vent 13 fil er
6 shut-off alve 14 Internal storage tank
7 Pump / circulating pump 15 Cleaning system bypass
8 expansion vessel
4.7 Water fil er
Use fil er with mesh pitch:
Size Mesh pitch
10.2 - 22.2 0,5 mm
27.2 - 90.2 1,5 mm
100.2 - 120.2 1,6 mm
It must be installed immediately in the water input of the unit, in a position that is easily accessible for cleaning.
The fil er never should be removed, this operation invalidates the guaranty.
4.8 Flow Switch
The fl w switch must be present to ensure shutdown of the unit if water is not circulating.
It has to be installed in a duct rectilinear part, not in proximity of curves that cause turbulences.
A
!
A
A > 5 x Ø
Ø
B < A
A. minimum distance

12 WSHN-XEE2 10.2-120.2
4.9 Operation sequence
Close all vent valves in the high points of the unit hydraulic circuit
Close all drain valves in the low points of the unit hydraulic circuit:
• Heat exchangers
• Pumps
• collectors
• storage tank
• free-cooling coil
1. Carefully wash the system with clean water: fill and d ain the system several times.
2. Apply additives to prevent corrosion, fouling, formation of mud and algae.
3. Fill the plant
4. Execute leakage test.
5. Isolate the pipes to avoid heat dispersions and formation of condensate.
6. Leave various point of service free (wells, vent-holes etc).
Neglecting the washing will lead to several fil er cleaning interventions and at worst cases can cause damages to the exchangers and the
other parts.
4.10 hydronic assembly
For details see:
9 Accessoriesp.41
4.11 VALVE FOR DOMESTIC HOT WATER
For details see:
9 Accessoriesp.41
4.12 NATURAL COOLING function
For details see:
9.6 NATURAL COOLING functionp.46

WSHN-XEE2 10.2-120.2 13
5 Electrical connections
The characteristics of the electrical lines must be determined by qualified electrica personnel able to design electrical installations; moreover,
the lines must be in conformity with regulations in force.
The protection devices of the unit power line must be able to stop all short circuit current, the value must be determined in accordance with
system features.
The power cables and the protection cable section must be defined in a cordance with the characteristics of the protections adopted.
All electrical operations should be performed by trained personnel having the necessary qualific tions required by the regulations in force
and being informed about the risks relevant to these activities.
Operate in compliance with safety regulations in force.
5.1 Electrical data
The serial number label reports the unit specific ele trical data, included any electrical accessories.
The electrical data indicated in the technical bulletin and in the manual refer to the standard unit, accessories excluded.
The matriculation plate shows the indications foreseen by the standards, in particular:
• Voltage
• F.L.A.: full load ampere, absorbed current at maximum admitted conditions
• F.L.I.: full load input, full load power input at max. admissible condition
• Electrical wiringdiagram Nr.
5.2 Connections
1. Refer to the unit electrical diagram (the number of the diagram is shown on the serial number label).
2. Verify that the electrical supply has characteristics conforming to the data shown on the serial number label.
3. Before starting work, ensure the unit is isolated, unable to be turned on and a safety sign used.
4. Ensure correct earth connection.
5. Ensure cables are suitably protected.
6. Before powering up the unit, make sure that all the protections that were removed during the electrical connection work have been
restored.
5.3 Signals / data lines
Do not exceed the maximum power allowed, which varies, according to the type of signal.
Lay the cables far from power cables or cables having a dierent tension and that are able to emit electromagnetic disturbances.
Do not lay the cable near devices which can generate electromagnetic interferences.
Do not lay the cables parallel to other cables, cable crossings are possible, only if laid at 90°.
Connect the screen to the ground, only if there aren’t disturbances.
Guarantee the continuity of the screen during the entire extension of the cable.
Respect impendency, capacity and attenuation indications.
5.4 Power input
Fix the cables: if vacated may be subject to tearing.
The cable must not touch the compressor and the refrigerant piping (they reach high temparatures).

14 WSHN-XEE2 10.2-120.2
5.5 Connections performer by customer
dwg n. WD8U02400

WSHN-XEE2 10.2-120.2 15
5.6 Computer connection
1. Service keypad
2. RJ45: standard connection
3. P.C.-not supplied
4. P.C. connection, shift RJ45 from T-HI to T-IP
Configu e P.C.
1. connect P.C. and main module with LAN cable
2. check in the taskbar that the connection is active
3. open Control Panel and select Network and sharing center
4. select Modify board setting
5. select Local area connection (LAN)
6. select Internet protocol version 4 (TPC) IPV4 and enter Property
7. set the IP address 192.168.1.100
8. set Subnet mask as 255.255.255.0
9. confi m (OK)
10. enter Start (Windows button)
11. write the command cmd and enter/do it
12. write and run the command Ping 192.168.1.42
13. the message, connection is OK, will appear when successful
14. enter the browser (Crhome, Firefox ecc)
15. write and run the command http:/192.168.1.42
16. Userid = WEB
17. Password = SBTAdmin!

16 WSHN-XEE2 10.2-120.2
5.7 Remote control
Option
1 Distance up to 350 mt A User interface
2 Distance up to 700 mt B = B1 KNX bus, max 350 mt
twisted pair with shield, ø 0,8 mm
EIB/KNX cable marking recommende
C PSX - Mains power supply unit
pwer supply unit N125/11 5WG1 125-1AB11
C1 AC 120...230V, 50...60Hz
D KNX bus, max 350 mt

WSHN-XEE2 10.2-120.2 17
5.8 Modbus - RS485
Option
LED BSP communication with AP1 module LED BUS communication with Modbus
green communication ok green communication ok
yellow software ok but communication with AP1
down
yellow startup / channel not communicating
red flashing: so tware error red communication down
fi ed: hardware error
A. Unit
B. Metal conduit
C. Metal septums
D. Metal-lined sheath (sleeve)
Modbus / LonWorks / Cable requirements
Couple of conductors twisted and shielded
Section of conductor 0,22mm2…0,35mm2
Rated power between conductors &lt; 50 pF/m
Nominal impedance 120 Ω
Recommended cable BELDEN 3106A
• Every RS485 serial line must be set up using the ‘In/Out’ bus system.
• Other types of networks are not allowed, such as Star or Ring networks.
• The dierence in potential between the earth of the two RS485 devices that the cable shielding needs to be connected to must be lower
than 7 V
• There must be suitable arresters to protect the serial lines from the eects of atmospheric discharges
• A 120 ohm resistance must be located on the end of the serial line. Alternatively, when the last serial board is equipped with an internal
terminator, it must be enabled using the specific jumpe , dip switch or link.
• The cable must have insulation features and non-flame p opagation in accordance with applicable regulations.
• The RS485 serial line must be kept as far away as possible from sources of electromagnetic interference.

18 WSHN-XEE2 10.2-120.2
5.9 LonWorks
Option
LED BSP communication with AP1 module LED BUS communication with LonWorks
green communication ok green ready for communication
yellow software ok but communication with AP1
down
yellow startup
red flashing: so tware error red flashing: ommunicating not possible
fi ed: hardware error communication down
5.10 BACnet IP
Option
LED BSP communication with AP1 module LED BUS communication with BACnet
green communication ok green ready for communication
yellow software ok but communication with AP1
down
yellow startup
red flashing: so tware error red BACnet server down
fi ed: hardware error restart after 3 sec

WSHN-XEE2 10.2-120.2 19
6 Start-up
6.1 General description
The indicated operations should be done by qualified echnician with specific t aining on the product.
The electrical, water connections and the other system works are by the installer.
Upon request, the service centres performing the start-up.
Agree upon in advance the star-up data with the service centre.
For details refer to the dierent manual sections.
Before checking, please verify the following:
• the unit should be installed properly and in conformity with this manual
• the electrical power supply line should be isolated at the beginning
• the unit isolator is open, locked and equipped with the suitable warning
• make sure no tension is present
After turning off the p wer, wait at least 5 minutes before accessing to the electrical panel or any other electrical component.
Before accessing check with a multimeter that there are no residual stresses.
6.2 Preliminary checks
Unit OFF power supply
1. safety access
2. functional spaces
3. structure integrity
4. unit on vibration isolators
5. unit input water fil er + shut-off alves for cleaning
6. vibration isolators on water connections
7. expansion tank (indicative volume = 5% system content)
8. minimum system water content
9. cleaned system
10. loaded system + possible glycol solution + corrosion inhibitor
11. system under pressure
12. vented system
13. refrigerant circuit visual check
14. earthing connection
15. power supply features
16. electrical connections provided by the customer
6.3 Start-up sequence
Unit ON power supply
1. compressor crankcase heaters operating at least since 8 hours
2. off-load oltage measure
3. phase sequence check
4. pump manual start-up and fl w check
5. shut-off alve refrigerant circuit open
6. unit ON
7. load voltage measure and absorptions
8. liquid sight glass check (no bubbles)
9. measure return and supply water temperature
10. measure super-heating and sub-cooling
11. check no anomalous vibrations are present
12. climatic curve personalization
13. climatic curve personalization
14. scheduling personalization
15. complete and available unit documentation

20 WSHN-XEE2 10.2-120.2
6.4 Refrigeration circuit
1. Check carefully the refrigerating circuit: the presence of oil stains can mean leakage caused by transportation, movements or other).
2. Verify that the refrigerating circuit is in pressure: Using the unit manometers, if present, or service manometers.
3. Make sure that all the service outlets are closed with proper caps; if caps are not present a leak of refrigerant can be possible.
4. Open the valves of the refrigerant circuit, if there are any.
6.5 Water circuit
1. Before realizing the unit connection make sure that the hydraulic system has been cleaned up and the cleaning water has been drained.
2. Check that the water circuit has been filled and p essurized.
3. Check that the shut-off alves in the circuit are in the “OPEN” position.
4. Check that there isn’t air in the circuit, if required, evacuate it using the air bleed valve placed in the system high points.
5. When using antifreeze solutions, make sure the glycol percentage is suitable for the type of use envisaged.
Neglecting the washing will lead to several fil er cleaning interventions and at worst cases can cause damages to the exchangers and the
other parts.
Weight of glycol (%) 10 20 30 40
Freezing temperature (°C) -3.9 -8.9 -15.6 -23.4
Safety temperature (°C) +1 -4 -10 -19
6.6 Electric Circuit
Verify that the unit is connected to the ground plant.
Check the conductors are tightened as: the vibrations caused by handling and transport might cause these to come loose.
Connect the unit by closing the sectioning device, but leave it on OFF.
Check the voltage and line frequency values which must be within the limits: 400/3/50 +/- 10%
Check and adjust the phase balance as necessary: it must be lower than 2%
Example
Working outside of these limits can cause irreversible damages and voids the warranty.
6.7 Compressor crankcase heaters
Connect the oil resistances on the compressor crankcase at least 8 hours before the compressor is to be starter:
• at the first unit sta t-up
• after each prolonged period of inactivity
1. Supply the resistances switching off the unit isol tor switch.
2. To make sure that heaters are working, check the power input.
3. At start-up the compressor crank-case temperature on the lower side must be higher at least of 10°C than the outside temperature.
Do not start the compressor with the crankcase oil below operating temperature.
6.8 Remote controls
Check that the remote controls (ON-OFF etc) are connected and, if necessary, enabled with the respective parameters as indicated in the
“electrical connections” section.
Check that probes and optional components are connected and enabled with the respective parameters (“electrical connections” section and
following pages).