Self-installation guide for your ARRIS TG2472 modem
Installation time: Up to 30 minutes
(including activation and setup)
Installation kit
Your installation kit includes:
If this is a replacement modem, begin by disconnecting and packing up your old equipment. Make sure to follow the
instructions in the enclosed Equipment Return guide to avoid any unnecessary charges.
Modem Coaxial cable Ethernet cable Power cord
Important: If you’re replacing your modem, your Internet service won’t be operational during the replacement process. We
recommend doing this at a time when you don’t need the Internet or phone.
1
Return your old modem
Install and activate your modem
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3
Self-installation guide for
your ARRIS TG2472 modem
Locate a coaxial wall outlet. When deciding where to
install your Wi-Fi modem, consider placing it:
• Central to the areas where you use the Internet
most often
• Close to devices you need to connect by wire, such
as a landline phone
• Preferably 3 feet from the ground
• In an open space, away from any obstacle that
may block the Wi-Fi signal, such as wireless
electronics, or materials such as metal, concrete or
mirrored surfaces
1Connect one end of the provided coaxial cable to the
wall outlet and the other end to the cable connector on
the rear of the modem. Firmly hand-tighten the cable to
avoid damaging the connectors.
Connect the power cord to the modem and plug
it into an active electrical outlet. This will start the
synchronization process. Note that it may take up to 20
minutes for the modem to come online.
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