cogeco ARRIS TG2472 User manual
Self-installation guide for your ARRIS TG2472 modem
Installation time: Up to 30 minutes
(including activation and setup)
Installation kit
Your installation kit includes:
If this is a replacement modem, begin by disconnecting and packing up your old equipment. Make sure to follow the
instructions in the enclosed Equipment Return guide to avoid any unnecessary charges.
Modem Coaxial cable Ethernet cable Power cord
Important: If you’re replacing your modem, your Internet service won’t be operational during the replacement process. We
recommend doing this at a time when you don’t need the Internet or phone.
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Return your old modem
Install and activate your modem
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3
Self-installation guide for
your ARRIS TG2472 modem
Locate a coaxial wall outlet. When deciding where to
install your Wi-Fi modem, consider placing it:
• Central to the areas where you use the Internet
most often
• Close to devices you need to connect by wire, such
as a landline phone
• Preferably 3 feet from the ground
• In an open space, away from any obstacle that
may block the Wi-Fi signal, such as wireless
electronics, or materials such as metal, concrete or
mirrored surfaces
1Connect one end of the provided coaxial cable to the
wall outlet and the other end to the cable connector on
the rear of the modem. Firmly hand-tighten the cable to
avoid damaging the connectors.
Connect the power cord to the modem and plug
it into an active electrical outlet. This will start the
synchronization process. Note that it may take up to 20
minutes for the modem to come online.
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3
Self-installation guide for your ARRIS TG2472 modem
The online light on the front of your modem will blink blue
while synchronizing and then change to solid blue when
complete.
If the online light is not solid blue after 20 minutes, try
moving your modem to another coaxial outlet in the home
(if available) and repeat the above process.
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Obtain your Wi-Fi credentials
4
To get your Wi-Fi credentials, log into My Account at
myaccount.cogeco.ca.
Your Wi-Fi name and password will be listed under
Your Wi-Fi settings.
Select Equipment from the left menu. To validate your Internet connection, connect a wireless
device to your Wi-Fi network using the default name
and password.
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2 4
For steps to customize your network name and password, refer to cogeco.ca/wicredentials
Visit us at
cogeco.ca
B
C
A
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If your phone uses an electrical power supply, make sure the
base of your phone is plugged into an outlet.
Connect a telephone wire (not provided) from the base of
your phone to the Tel 1 jack on the back of the modem.
If you subscribe to 2 phone lines, attach a second phone to the
Tel 2 phone jack.
If you don’t remember what phone number you’ve been
assigned, dial 21# from your Cogeco home phone and you’ll
hear a message with your phone number.
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2
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Connect your phone service
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A
B
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FAQs Technical support
For additional information, refer to the following
online resources:
Self-installation: cogeco.ca/selnstall
Battery backup: cogeco.ca/battery
Wi-Fi: cogeco.ca/wisupport
For additional support,
please contact us:
Ontario
1-833-845-0064
cogeco.ca/support
Quebec
1-800-695-9885
Visit us at
cogeco.ca
ITEM-03995
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