cogeco ARRIS TG3472 User manual

Self-installation guide for your ARRIS TG3472 modem
Installation time: Up to 30 minutes
(including activation and setup)
Installation kit
Your installation kit includes:
If this is a replacement modem, begin by disconnecting and packing up your old equipment. Make sure to follow the
instructions in the enclosed Equipment Return guide to avoid any unnecessary charges.
To get your Wi-Fi credentials, check the sticker on the
back of the modem. There, you will nd your default
wireless network name (SSID) and the password to join the
network.
Tip: Take a picture of the label for quick reference later.
To validate your Internet connection, connect a wireless
device to your Wi-Fi network using the default name and
password. For steps to customize your network name and
password, refer to cogeco.ca/wicredentials.
Modem Coaxial cable Ethernet cable Power cord
Important: If you’re replacing your modem, your Internet and phone service won’t be operational during the replacement
process. We recommend doing this at a time when you don’t need the Internet or phone.
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Return your old modem
Get your Wi-Fi credentials
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Self-installation guide for
your ARRIS TG3472 modem
Model Name / modéle: CODA-4589
Wi-Fi network name (2.4GHz/6GHz SSID) /
Nom du réseau Wi-Fi: Cogeco-F4360 Default Wi-Fi password / Mot de passe
Wi-Fi par défaut : 2CADDCOGECO
P/N: 1521900008N 0 S/N: 2521830F2002
MAC (Modem): F81D0FCF4360 eM TAMAC: F81D0FCF4361

Self-installation guide for your ARRIS TG3472 modem
Install and activate your modem
Connect your phone service
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Locate a coaxial wall outlet. When deciding where to
install your Wi-Fi modem, consider placing it:
• Central to the areas where you use the Internet
most often
• Close to devices you need to connect by wire, such
as a landline phone
• Preferably 3 feet from the ground
• In an open space, away from any obstacle that
may block the Wi-Fi signal, such as wireless
electronics, or materials such as metal, concrete or
mirrored surfaces
If your phone uses an electrical power supply, make
sure it’s connected to the base of your phone.
Connect the power cord to the modem and plug
it into an active electrical outlet. This will start the
synchronization process. Note that it may take up to 20
minutes for the modem to come online.
The online light on the front of your modem will blink
blue while synchronizing and then change to solid
green when complete.
If the online light is not solid green after 20 minutes,
try moving your modem to another coaxial outlet in
the home (if available) and repeat the above process.
Connect one end of the provided coaxial cable to the
wall outlet and the other end to the cable connector on
the rear of the modem. Firmly hand-tighten the cable to
avoid damaging the connectors.
Connect a telephone wire (not provided) from the
base of your phone to the top phone jack on the
back of the modem.
If you subscribe to 2 telephone lines, attach a second
phone to the bottom phone jack.
If you don’t remember what phone number you’ve
been assigned, dial 21# from your Cogeco home
phone and a message will provide you with your
phone number.
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Visit us at
cogeco.ca
FAQs Technical support
For additional information, refer to the following
online resources:
Self-installation: cogeco.ca/selnstall
Battery backup: cogeco.ca/battery
Wi-Fi: cogeco.ca/wisupport
For additional support,
please contact us:
Ontario
1-833-845-0064
cogeco.ca/support
Quebec
1-800-695-9885
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Visit us at
cogeco.ca
ITEM-03996