cogeco Arris TG3452 User manual

Powering the backup battery
4
Connect the power cord to the battery backup.
1
2
External backup battery package
3
Unpack and remove the external backup battery
and its power cord from the box.
1. Battery backup
2. Power cord
B
Before connecting your battery
2
A. Disconnect existing power adapter from wall outlet.
B. Disconnect power cable from modem.
A
Installation/Replacement
1
You can follow the same procedure for the installation of a new backup battery or to replace an existing one.
The battery backup is bigger than the power adaptor. Gather the following items to facilitate the
installation/replacement.
Modem Power adaptor
(smaller)
Battery backup
(bigger)
Battery power
cord
Thank you for being a Cogeco Phone subscriber. This guide will assist you in connecting your new external backup
battery. The battery allows your telephone service to function during a power outage, including calls to 9-1-1 and
connected home alarm systems.1Cordless phones will not function during a power outage. A fully charged battery
can last between 4 to 8 hours depending on usage.
Caution: While you are replacing your modem’s power adaptor with this external backup battery, your phone and
Internet services will not be operational. Although the process will only take a few minutes, we recommend you
perform the procedure when your household is not actively using the phone or Internet service.
External Backup Battery
Installation/Replacement Guide
for Arris TG3452

1. Phone Equipment must stay at the same address where it was initially installed in order to allow 911 to associate the
call with the correct address in the event of an emergency. Please do not move your phone equipment without Cogeco’s
consent. New generation Phone Equipment does not include an external backup battery. Sold separately with any
subscription to an UltraFibre 60 and higher Internet package.
RETURNING YOUR OLD BATTERY
RETURNING YOUR BATTERY TO COGECO
If your battery has been replaced (whether under warranty or not) we ask that you return your old battery
to Cogeco to be recycled. Place your old battery in the box received with the new battery, affix the provided
return label to the outside of the box, and take it to your nearest Canada Post outlet.
Note: If the battery being replaced is under warranty, or if you are not sure whether it is still under warranty,
it must be returned to Cogeco.
OTHER DROP-OFF LOCATION
If your old battery is no longer under warranty, you may drop it off at your closest recycling location.
Consult the following link for a drop-off location near you: www.call2recycle.ca.
TECHNICAL SUPPORT
FAQ
For more information on the external backup battery, please refer to Cogeco’s FAQ.
English: www.cogeco.ca/battery
PHONE SUPPORT
For additional support, please contact Cogeco Technical Support:
Ontario: 1-866-774-8888
Quebec: 1-800-665-3131
Connecting the backup battery
5
A. Connect the other end of the external backup battery to your modem.
B. Connect the backup battery to the wall outlet.
C. The lights in the front of your modem will turn on. Your phone and Internet service will be restored
in just a few minutes.
B
A
External Backup Battery
Installation/Replacement Guide
for Arris TG3452