cogeco Home Phone Arris TG3452A User manual

Before connecting your new Home Phone modem
If you are replacing an existing modem that has a security sleeve on the coaxial cable, please follow these
instructions for using the unlocking tool to disconnect the coaxial cable from the modem. If your modem allows
you to unscrew the coaxial cable by hand, you do not need to use the unlocking tool.
For homes that have an alarm system connected via phone or Internet connection, we recommend you notify
the alarm company prior to disconnecting your modem to avoid any false alarms.
Installation and replacement
1
You can follow the same procedure for the installation of a new Home Phone modem or to replace an existing one.
Gather the following items to facilitate the installation or replacement of your equipment:
Modem Coaxial Cable Ethernet Cable Power Cord
Thank you for subscribing to the Cogeco Phone service. This guide will assist you in connecting your new Home
Phone modem.
Caution: While you are replacing your Home Phone modem, your phone and Internet services will not be
operational. Although the process will only take a few minutes, we recommend you perform the procedure at
a time when your Phone or Internet service is not actively being used in your household.
Align the body of the unlocking tool with the cable.
Push tool down towards security sleeve until firmly
connected.
Using tool handle, rotate counterclockwise until the cable is
separated from the modem.
Remove the security sleeve.
Disconnect any telephone cords, Ethernet cables and
phone cables located at the back of the modem.
A.
B.
C.
D.
2
Guide to installing/replacing
your Home Phone Arris
TG3452A modem
A
Coaxial Unlocking
Tool*
Canada Post Return
Label*
*Unlocking Tool and Return Label only provided for modems being returned.
BC
D
E.

Installing / Replacing your new Home Phone modem
3
Connecting the modem
Guide to installing/replacing
your Home Phone Arris
TG3452A modem
Locate a coaxial wall outlet in your home. If you are using Cogeco’s
Wi-Fi services, we suggest using an outlet that is centralized in your
home for the best possible Wi-Fi coverage.
Connect the coaxial cable provided from the wall outlet to the cable
connector at the rear of the modem. Firmly hand-tighten the cables
to avoid damaging the connectors.
Connect the power cord to the modem and to an active electrical
outlet. This will start the synchronization process and may take up
to 20 minutes for the modem to come online.
The online light on the front of your modem will blink with a blue
colour while it is synchronizing. Once the process has completed,
the online indicator light will turn solid green.
If you do not see the correct indicator light pattern after 20
minutes, try moving your modem to another coaxial outlet in the
home (if available) and repeat the above process. For further
support, see the troubleshooting section at the end of this guide.
A.
B.
C.
D.
Connecting your telephone to the modem
4
If you are not subscribed to Cogeco’s Home Phone service, skip to step 5.
If your phone uses an electrical power supply, ensure it is connected
to the base of your phone.
Connect a telephone wire (not provided) from the base of your
phone, and connect the other end of the wire to the phone jack on
the back of the modem. The phone jack located at the top of the
modem is used for Line 1.
If you subscribe to 2 telephone lines, you may attach a second
telephone to the Line 2 phone jack.
A.
B.
C.
A
A
B
A
B
C
E.

Obtaining your Wi-Fi credentials
5
Guide to installing/replacing
your Home Phone Arris
TG3452A modem
Connecting your Internet service
6
If you do not require a hard-wired Internet connection, you may skip this step.
To create a hardwired connection to your device, connect one end
of the Ethernet cable to your device’s Ethernet port.
Connect the other end of the Ethernet cable to one of the Ethernet
ports on the back of the modem.
You may repeat this process on up to 3 additional devices if
required.
A.
B.
C.
To obtain your Wi-Fi credentials, view the sticker found under your
modem. Your default wireless network name (SSID) and the password
to join the network will be found here.
To validate your Internet connection, connect to your wireless
network using your wireless device with the default name
and password.
A
B
Wi-Fi network name(SSID):
Nom du réseau Wi-Fi(SSID) :
2,4GHz: COGECO-7904
5GHZ: COGECO-7904
Default Wi-Fi password:
Mot de passe Wi-FI par défaut :
203741546376
Admin: https://cogeco.local
Wi-Fi network name(SSID):
Nom du réseau Wi-Fi(SSID) :
2,4GHz: COGECO-7904
5GHZ: COGECO-7904
Default Wi-Fi password:
Mot de passe Wi-FI par défaut :
203741546376
Admin: https://cogeco.local
Note: Example only.
View your modem’s sticker for
your Wi-Fi details.

Obtaining your phone number
7
If you have forgotten what phone number you have been assigned, dial 21# from your Cogeco home phone and a
message will provide you with your phone number.
Guide to installing/replacing
your Home Phone Arris
TG3452A modem
RETURNING YOUR MODEM TO COGECO
If your modem has been replaced, we ask that you return it to Cogeco to be recycled. Place your old
modem, unlocking tool and the power cable in a box. Return to your nearest Canada Post location, using
the Canada Post return shipping label provided. You may use the cardboard box that you received your
replacement modem in to return the equipment, or provide your own cardboard box. Ensure that you
provide your return package within 5 business days to avoid potential unreturned equipment charges.
TECHNICAL SUPPORT
For additional support, please contact us:
Ontario: 1-855-701-4881 Quebec: 1-800-695-9885
cogeco.ca/support
FAQ
For additional information on the external backup battery, please consult the Cogeco FAQ page:
cogeco.ca/battery
Self-serve options available on My Account
8
View and reschedule
technician
appointments
Manage your bills
online
Access your Home
Phone usage details
Download Cogeco
Security to protect
your devices
View your Internet
usage

Troubleshooting
9
Guide to installing/replacing
your Home Phone Arris
TG3452A modem
Error Cause Solution
No available coaxial outlet to
connect the modem
Contact Cogeco technical support
to arrange for a technician to
complete a professional installation.
Installation charges may apply.
No lights on the front of the
modem
Electrical power problem Check the power connections on
the modem. Ensure the electrical
outlet being used is functional.
If you are using a power bar,
attempt to plug the modem
directly into the electrical outlet
on the wall.
The online light on the modem
does not turn green after 20
minutes of being connected.
The coaxial outlet where the
modem was connected may not
be active.
Try moving the modem to another
coaxial outlet in your home and
repeat Step 3 ( Installing / Replacin
g your new Home Phone modem).
If the coaxial outlet’s location is not
convenient, please contact Cogeco
to request a technician installation.
Installation charges may apply.
No dialtone when using the
phone
Your phone is connected to the
incorrect telephone jack on the
modem.
Ensure your phone is connected to
the upper phone jack on the back
of the modem. The lower phone
jack is only active for subscribers
with 2 phone lines.
My TiVo system is not working
after replacing my modem.
A repeat guided set-up process
needs to be run on your TiVo
gateway.
Contact Cogeco technical support
for assistance on performing the
repeat guided set-up process.
Phone equipment must stay at the same address where it was initially installed in order to allow 911 to associate the call
with the correct address in the event of an emergency. New generation Phone equipment does not include an external
backup battery. Sold separately with any subscription to an UltraFibre 60 and higher Internet package.