Comfort Glow ELCG 240 Mounting instructions

1
HOMEOWNER’S INSTALLATION AND OPERATING INSTRUCTIONS
COMFORT GLOW ELECTRIC LOG SET INSERT/
ELECTRIC LOG SET INSERT WITH FIREBACK
MODEL #ELCG 240 / ELCG 347
Questions, problems, missing parts? Before returning to your retailer, call our customer
service department at [phone] 8:30 a.m.- 5:00 p.m. EST, Monday – Friday.
http://www.worldmkting.com
20-10-105 Rev. 6/11
C US
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
WARNING!
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY,
AN ELECTRICAL SHOCK OR FIRE MAY RESULT
CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
IMPORTANT INSTRUCTIONS
PLEASE READ THIS MANUAL BEFORE INSTALLING AND USING APPLIANCE

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IMPORTANT: Read all instructions and warnings carefully before starting Installation.
Failure to follow these instructions may result in a possible electric shock, injury to
persons, re hazard and will void the warranty.
Please read the Installation & Operating Instructions before using this appliance.
TABLE OF CONTENTS
Safety Information ............................................................................................................................3
Installation Instructions.....................................................................................................................6
Operation Instructions ......................................................................................................................9
Care and Maintenance................................................................................................................... 11
Electric Wiring Diagram..................................................................................................................12
Troubleshooting..............................................................................................................................13
Warranty.........................................................................................................................................14
Replacement Parts List ..................................................................................................................15
Thank you and congratulations on your purchase of a
WORLD MARKETING OF AMERICA electric log set with heater.

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Please read and understand this entire manual before attempting to assemble, operate or install
the product. If you have any questions regarding the product, please call customer service at
[phone], 8:30 am to 5:00 pm EST, Monday – Friday.
1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
If provided, use handles when moving this appliance. Keep combustible materials, such as
furniture, pillows, bedding, papers, clothes and curtains at least 3 ft. (914 mm) from the front
of this appliance.
3. CAUTION: Extreme caution is necessary when any heater is used by or near
children or invalids and whenever the heater is left operating unattended.
4. If possible always unplug this appliance when not in use.
5. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions,
has been dropped or damaged in any manner.
6. Anyrepairstothisapplianceshouldbecarriedoutbyaqualiedserviceperson.
7. Undernocircumstancesshouldthisappliancebemodied.Partshavingtoberemovedfor
servicing must be replaced prior to operating this appliance again.
8. Do not use outdoors.
9. This heater is not intended for use in bathrooms, laundry areas and similar indoor locations.
Never place this appliance where it may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like.
Arrangecordawayfromtrafcareasandwhereitwillnotbetrippedover.
11. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
12. Connect to properly grounded outlets only.
13. This appliance, when installed must be electrically grounded in accordance with local codes,
with the current CSA C22.1 Canadian Electrical codes or for USA installations, follow local
codes and the National Electric Code, ANSI/NFPA No. 70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may
causeanelectricshock,reordamagetheappliance.
15. Topreventpossiblere,donotblockairintakesorexhaustinanymanner.Donotuseonsoft
surfaces, like a bed, where openings may become blocked. Do not place unit on carpeting or
rugs.
16. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where
gasoline,paintorammableliquidsareusedorstored.Thisapplianceshouldnotbeusedas
a drying rack for clothing, nor should Christmas stockings or decorations be hung on or near it.
17. Use this appliance only as described in this manual. Any other use not recommended by the
manufacturermaycausere,electricshockorinjurytopersons.
18. Avoid the use of an extension cord because of the risk of overheating the cord and the risk
ofre.Extensioncordsarefortemporaryuseonly.Ifanextensioncordmustbeused,it
mustbeUL/CSAcertied,ratedat15A(1875W),125Vmaximumwith14AWGminimum
and constructed of two current carrying conductors with ground. A heavy duty extension cord
with the shortest length possible for the connection is recommended and must not be longer
than 50 ft. (15.2 m). Do not coil or cover the extension cord.
SAFETY INFORMATION SAVE THESE INSTRUCTIONS

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GROUNDING
PIN
METAL SCREW
GROUNDING
MEANS
COVER OF GROUNDED
OUTLET BOX
ADAPTER
(A)
(B)
(C)
(D)
Figure 1
GROUNDING
PIN
SAFETY INFORMATION
Electrical Connection
Grounding Instructions
A15-Amp,120-Volt,60Hzcircuitwithaproperlygroundedoutletisrequired.
Preferably, the log set will be on a dedicated circuit as other appliances on the
same circuit may cause the circuit breaker to trip or the fuse to blow when the heater
is in operation. The unit comes standard with a 6 ft. (1.8 m) long three wire cord,
exiting the right side of the log set. Plan the installation to avoid the use of an
extension cord. Extension cords are for temporary use only. If an extension cord
mustbeused,itmustbeUL/CSAcertied,ratedat15A(1,875W),125Vmaximum
with14AWGminimumandconstructedoftwocurrentcarryingconductorswith
ground. A heavy duty extension cord with the shortest length possible for the
connection is recommended and must not be longer than 50 ft. (15.2 m).
Do not coil or cover the extension cord.
Electrical outlet wiring must comply with local building codes and other
applicableregulationstoreducetheriskofre,electricalshockandinjury
to persons.
Do not use this log set if any part of it has been under water. Immediately
callaqualiedservicetechniciantoinspectthelogsetandreplaceanypart
of the electrical system which has been under water.
This heater is for use on 120 volts. The cord has a plug as shown at (A) in Figure 1.
An adapter as shown at (C) is available for connecting three-blade grounding-type
plugs to two-slot receptacles. The green grounding lug extending from the adapter
must be connected to a permanent ground such as a properly grounded outlet box.
The adapter should not be used if a three-slot grounded receptacle is available.
NOTE: Adapters are NOT
for use in Canada.
DANGER

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SAFETY INFORMATION
Remote Control
PRODUCT DAMAGE MAY OCCUR.
Never attempt to disassemble or alter the product in any way not instructed by this manual.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules and Industry Canada ICES-003. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, might cause harmful interference to radio communications.
However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthis
equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
 • Reorientorrelocatethereceivingantenna.
 • Increasetheseparationbetweentheequipmentandreceiver.
 • Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiver
is connected.
 • Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
The remote control requires 1 Lithium Coin Cell Battery (size CR2025), which is included.
DO NOT mix old and new batteries.
DO NOT use rechargeable silver oxide cell batteries with remote control unit.
DO NOT mix alkaline, standard (Carbon-Zinc), or rechargeable (Nickel-Cadmium) batteries.
DONOTdisposeofbatteriesinre.Improperdisposalmaycausebatteriestoleakorexplode.
CAUTION

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INSTALLATION INSTRUCTIONS
Log Set Dimensions
Α
B
C
D
Α
B
C
D
Model #ELCG 240 Model #ELCG 347
Ref.
A
B 8-3/4"(220mm) 11-1/2"(292mm)
C 19-1/2"(495mm) 20"(508mm)
D 13" (330mm) 21-3/4"(502mm)
VOLTAGE 120 V AC
FREQUENCY 60Hz
MAX AMPS 12A
HEATER RATING 1350W
Technical Specifications
Log Insert
23"(584mm)

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INSTALLATION INSTRUCTIONS
Package Contents
GHP
B
PART DESCRIPTION QUANTITY
A Electric Log Set with Heater 1
B Infrared Remote Control 1
A

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INSTALLATION INSTRUCTIONS
• Intoanexistingreplace.
• Onasolidoorupagainstasolidwall.
• Intoanyopeningorenclosurethatmeetstheclearancestocombustibleslistedbelow.
Simply place your electric log set in the desired location, observing the clearances and notes in this
manual,andplugthecordintoaminimum15amp,120Voltelectricaloutlet.Useanextensioncord
rated for a minimum of 1,875 watts if necessary.
Note: For best effect, install unit in an area out of direct sunlight and about 3-3/8” (86mm) away from
a wall.
Your new electric log set with heater can be installed in several ways:
Unpacking:
Remove the unit from the carton and make sure that all parts are present and carefully check for
damage. If any part is missing or damaged, do not attempt to assemble or use the product. Contact
Customer Service for help at [phone].
DO NOT dispose of packaging until you are satised with your log set.
DO NOT return the product to the store before calling [phone] for assistance.
Front: 36” (915mm) Rear: 3/4” (19mm) Sides: 4-1/8” (105mm)
Top: ELCG 240 - 5” (127mm) ELCG 347 - 3/8” (10mm)
Minimum Enclosure Size
Model #ELCG 240 Model #ELCG 347
Clearances to Combustibles
Warning: Do not install unit on carpeting, rugs, beds, blankets, pillows etc. Keep
combustible materials such as furniture, bedding, papers, clothes and curtains at least
3 feet (914 mm) from the log set.

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OPERATING INSTRUCTION
Thelogsetconvenientlyfeaturesseparatecontrolsforameeffectandforheatercontrol.
This allows you to operate the unit in two (2) different modes:
• As a full-featured log set-bothameeffectandheaterareon.Thismodeallowsyoutoenjoythe
 lookoftherealongwiththeheatoutputofaheater.
• As a visual effect-onlytheameeffectison,theheaterisoff.Werecommendthismodefor
 warmweatherapplication,whenyouwanttheambianceofare,withoutanyheatoutput.
The log set control functions can be accessed in two (2) ways:
• Usingthecontrolpanelbuttons,locatedonthelowerright-handcornerofthelogset.
• Usingthemultifunctionremotecontrolunit.
Figure 3
1
2
3
1
32
Main Power Button:
This button supplies power to all the functions of the log set. The Main power button must be in
the ON position, either from the remote or controls on the log set for the functions to work.
Heater Control Button:
This button controls the heater ON/OFFand5temperaturemodesfromLowtoHigh.Whenthe
heaterisrstturnedon,itwillcomeonatthelowestroomtemperaturesetting.Thelogsetwill
remember the last heat setting and in later use the heater will start at that setting, unless power
to the unit has been interrupted. Each time the Temperature button is pressed, the temperature
set point increases, allowing you to adjust the ambient temperature.
Flame Control button:
ThisbuttoncontrolsthebrightnessoftheameeffectwithsettingsatHigh,MediumandLow.
Whenthelogsetisrstturnedon,theamewillcomeonatthehighestsetting.Thelogsetwill
rememberthelastamesettingusedandinlaterusetheamebrightnesswillstartatthatset-
ting, unless power to the unit has been interrupted. Each time the Flame button is pressed, the
amebrightnessdecreases.Theonlywaytoturnofftheameeffectcompletelyistoturnoffthe
Main Power button.

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2
3
1
The infrared remote control relies on a line of sight and must be pointed at the controls of the log set
to work. The remote control unit has the controls required to turn ON/OFF both the main power and
the heater. If you prefer to use the control buttons on the log set unit itself, they are on the lower right
corner of the unit. The layout of the buttons and remote control unit can be seen in Figures 3 and 5,
respectively.
1. Plug your log set into a 15-amp, 120-volt power outlet.
2. Turn the power on. Flame will show on the wall behind
the log set.
3. Remove plastic tab from inside battery compartment
to activate remote control.
4. Point the remote control directly at the control buttons of
the log set and use the buttons to operate the
log set.
Main Power Button:
This button supplies power to all the functions of the
log set. The main power button must be in the ON
position, either from the remote or the controls on
the log set for the functions to work.
Heater Control Button:
This button controls the heater ON/OFF and 5
temperaturemodesfromLowtoHigh.When
theheaterisrstturnedon,theheaterwillcomeonat
the lowest room temperature setting. The log set will
remember the last heat setting and in later use the heater
will start at that setting, unless power to the unit has been
interrupted. Each time the Temperature button is pressed,
the temperature set point increases, allowing you to adjust
the ambient temperature.
Flame Control button:
Thisbuttoncontrolsthebrightnessoftheameeffectwith
settingsatHigh,MediumandLow.Whenthelogsetisrst
turnedon,theamewillcomeonatthehighestsetting.The
logsetwillrememberthelastamesettingusedandinlater
usetheamebrightnesswillstartatthatsetting,unless
power to the unit has been interrupted. Each time the Flame
buttonispressed,theamebrightnessdecreases.Theonly
waytoturnofftheameeffectcompletelyistoturnoffthe
Main Power button.
The plastic tab inside the battery
compartment MUST be removed
before remote control will operate.
Figure 4
OPERATING INSTRUCTION
1
2
3
Figure 5
(Pull tab)

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CARE AND MAINTENANCE
Maintenance of Motors:
Cleaning:
Before attempting ANY maintenance:
1. Turn off power to the unit.
2. Unplug the power cord from outlet.
3. Let log set cool if it has been operating.
Always disconnect the appliance from the main power supply and allow it to cool before any
servicing operation.
Themotorsusedonthefanheaterandameblowerarepre-lubricatedforextendedbearinglifeand
requirenofurtherlubrication.However,periodiccleaning/vacuumingoftheappliancearoundtheair
intake and exhaust, as well as the fan heater is recommended. For heavy or continuous use, periodic
cleaning must be done more frequently. If the heater blows alternating cold and warm air, check the
fanforfreemovementandfordebrisrestrictingairow.Ifthefandoesnotmovefreely,theunitmust
be turned off and the fan replaced immediately in order to prevent further damage to the unit.
Cleaning of the log set is to be done only with a vacuum cleaner or by using a soft cloth, slightly
dampened in water (if needed, a small amount of dish soap can be added to the water) and dried
using a clean, dry soft cloth. DO NOT use any abrasive household cleaners as these products will
damage the unit.

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Disconnect power before servicing.
Anyelectricalre-wiringofthisappliancemustbedonebyaqualiedelectrician.
This wiring must be done in accordance with local codes and/or in Canada with
the current CSA C22.1 Canadian Electrical Code, and for US installations, the
National Electrical Code ANSI/NFPA NO 70.
If repairing or replacing any electrical component or wiring, the original
wire routing, color coding and securing locations must be followed.
DANGER
Any electrical repairs or rewiring of this unit should be carried out by a licensed electrician in
accordance with national and local codes.
CIRCUITDIAGRAM
ELECTRIC WIRING DIAGRAM

13
TROUBLESHOOTING
If you have any questions regarding the product, please call customer service at [phone]
8:30 a.m. – 5:00 p.m. EST, Monday – Friday.
Problem Possible Cause Corrective Action
Log set does
not operate; the
ON/OFF power
light on the control
panel is not lit.
Power light is ON
butthebackame
is not bright/visible.
Power light is ON
but the ember bed
ameisnot
ickering.
Excessive noise
whentheameis
ON but the heater
OFF.
Excessive noise
when the heater
is operating.
Heaterisnot
operating.
1. The log set is not
plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. The unit is too far from a
wall.
3. LED strip not functioning.
4. Loose wiring.
1. LED strip not functioning.
2. Loose wiring.
1.Rotatingamereector
shaft rubbing against
housing.
2.Defectiveamereector
shaft motor.
1. Dirty or clogged blower.
2. Defective heater assembly.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
1. Make sure the log set is plugged in
toastandard120Voutlet.
2. Check additional appliances on the
circuit; ideally the log set should be
on a dedicated 15-amp circuit.
3. Call customer service: [phone].
4. Call customer service: [phone].
1. Refer to operating instructions.
2. Reposition the unit closer to a wall.
3. Call customer service: [phone].
4. Call customer service: [phone].
1. Call customer service: [phone].
2. Call customer service: [phone].
1. Open back of electric log set and
repositionamereectorshaft.Turnoff
unit prior to servicing.
2. Call customer service: [phone].
1. Refer to Maintenance of Motors in
Care and Maintenance.
2. Call customer service: [phone].
1. Refer to operating instructions.
2. Call customer service: [phone].
3. Call customer service: [phone].
4. Call customer service: [phone].

14
The manufacturer warrants that your new electric log set is free from manufacturing and material
defects for a period of one year from date of purchase, subject to the following conditions and
limitations.
1. This electric log set must be installed and operated at all times in accordance with the instructions
furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall
nullify this warranty.
2. This warranty is non-transferrable, and is made to the original owner, provided that the purchase
wasmadethroughanauthorizedsupplierofthemanufacturer.
3. This warranty is limited to the repair or replacement of part(s) found to be defective in material
or workmanship, provided that such part(s) have been subjected to normal conditions of use and
service,aftersaiddefectisconrmedbythemanufacturer’sinspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty
by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty,
nor shall the manufacturer assume responsibility for same. Further, the manufacturer will not be
responsible for any incidental, indirect, or consequential damages, except as provided by law.
6. All other warranties - expressed or implied - with respect to the product, its components and
accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly
excluded.
7. Themanufacturerneitherassumes,norauthorizesanythirdpartytoassume,onitsbehalf,
any other liabilities with respect to the sale of this product.
8. The warranties as outlined within this document do not apply to non-manufacturer accessories
used in conjunction with the installation of this product.
This warranty is void if:
a) Thelogsethasbeenoperatedinatmospherescontaminatedbychlorine,uorineorother
damaging chemicals.
b) The log set is subjected to prolonged periods of dampness or condensation.
c) Any alteration, willful abuse, accident, or misuse of the product.
IF WARRANTY SERVICE IS NEEDED . . .
1) Contact customer service. Make sure you have your warranty, your sales receipt, and the
model/serial number of your product.
2)DONOTATTEMPTTODOANYSERVICEWORKYOURSELF.
WARRANTY
World Marketing of America, Inc.
POBox192,12256WilliamPennHwy.,
Mill Creek, PA 17060-0192
[phone]
http://www.worldmkting.com
Made for World Marketing by the GHP Group Inc,
Morton Grove, Illinois 60053

15
REPLACEMENT PARTS LIST
For replacement parts, call our customer service department at [phone],
8:30 a.m.- 5:00 p.m. EST, Monday – Friday.
Ref. Description Model #
ELCG 240 Model # ELCG 347
1 Fence EFLH24359AC EFLH24359AC
2 Front panel
3 Plastic button panel
4 Control panel
5 Channel
6 Heater components
7 Support panel
8 Adjustable leg
9 Bottom case components
10 Main board(PCB)
11 Power cord
12 Back panel
13 Square tube EFLI24350AC
14 Fireback EFLI24100AC
15 Log Set EFLH24361AC EFLI24361AC
16 LED ARRAY II (log set light)
17 Plastic lining
18 Flame panel
19 Flame reflector
20 Plastic panel
21 Synchronous motor
22 LED ARRAY I (flame light)
23 Remote control
EFLH24358AC
EFLH24360AC
EF23023102X
EFLH24357AC
EFLH24369AC
EFLH24353AC
EFLH24364AC
EFLH24100AC
EF33503AC-log
EFLH24372AC
EFLH24350AC
EF23023104X
EF33510AS
EFLH24362AC
EFLH24354AC
EFLH24367AC
EFLH24363AC
EFLH24368AC
EF23023103X

16
Printed in China