CommScope ARRIS SURFboard SB6183 User manual

SURFboard® SB6183 DOCSIS® 3.0 Cable Modem
User Guide, STANDARD Revision x.4
P/N 365-095-24153

CommScope copyrights and trademarks
© 2021 CommScope, Inc. All rights reserved.
No part of this content may be reproduced in any form or by any means or used to make any
derivave work (such as translaon, transformaon, or adaptaon) without wrien
permission from CommScope, Inc. and/or its aliates (“CommScope”). CommScope
reserves the right to revise or change this content from me to me without obligaon on
the part of CommScope to provide nocaon of such revision or change. ARRIS and the
ARRIS Logo are trademarks of CommScope, Inc. and/or its aliates. All other trademarks are
the property of their respecve owners.
Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi protected access®
(WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi
Alliance. Wi-Fi Protected Setup™, Wi-Fi Mulmedia™, and WPA2™ are trademarks of Wi-Fi
Alliance.
CommScope provides this guide without warranty of any kind, implied or expressed,
including, but not limited to, the implied warranes of merchantability and tness for a
parcular purpose. ARRIS may make improvements or changes in the product(s) described
in this manual at any me.
The capabilies, system requirements and/or compability with third-party products
described herein are subject to change without noce.
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 2

Safety and regulatory informaon
Read all safety and regulatory informaon before installing your device and seng up your
home network connecon.
Important safety instrucons
Read this before you begin — When using your equipment, basic safety precauons should
always be followed to reduce the risk of re, electric shock, and injury to persons, including
the following:
■Read all the instrucons listed here and/or in the user manual before you operate this
device. Give aenon to all safety precauons. Retain the instrucons for future
reference.
■This device must be installed and used in strict accordance with manufacturer’s
instrucons, as described in the user documentaon that is included with the device.
■Comply with all warning and cauon statements in the instrucons. Observe all warning
and cauon symbols that are axed to this device.
■To prevent re or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects lled with liquids,
such as vases, on the device.
■This device was qualied under test condions that included the use of the supplied
cables between system components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.
■Dierent types of cord sets may be used for connecons to the main POWER supply
circuit. Use only a main line cord that complies with all applicable device safety
requirements of the country of use.
■Installaon of this device must be in accordance with naonal wiring codes and conform
to local regulaons.
■Operate this device only from the type of power source indicated on the device’s
marking label. If you are not sure of the type of power supplied to your home, consult
your dealer or local power company.
■Do not overload outlets or extension cords, as this can result in a risk of re or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulaon, and broken plugs are dangerous. They may result in a shock or re
hazard.
■Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay aenon to cords where they are aached to plugs
and convenience receptacles; and examine the point where they exit from the device.
■Place this device in a locaon that is close enough to an electrical outlet to
accommodate the length of the power cord.
■Place the device to allow for easy access when disconnecng the power cord of the
device from the AC wall outlet.
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■Do not connect the plug into an extension cord, receptacle, or other outlet unless the
plug can be fully inserted with no part of the blades exposed.
■Place this device on a stable surface.
■Avoid damaging the device with stac by touching the coaxial cable when it is aached
to the earth-grounded coaxial cable-TV wall outlet.
■Always rst touch the coaxial cable connector on the device when disconnecng or
reconnecng the Ethernet cable from the device or user’s PC.
■Installaon of an AC surge protector in the AC outlet to which this device is connected is
recommended. This is to avoid damaging the device by local lightning strikes and other
electrical surges.
■Postpone installaon unl there is no risk of thunderstorm or lightning acvity in the
area.
■Avoid using a telephone (other than a cordless type) during an electrical storm. There is
a remote risk of electric shock from lightning. For added protecon, unplug the device
from the wall outlet and disconnect the cables to avoid damage to this device from
lightning and power surges.
■Do not use this product near water. For example, near a bathtub, washbowl, kitchen
sink, laundry tub, swimming pool, or in a wet basement.
■Do not use the telephone to report a gas leak located near the leak.
■Do not cover the device or block the airow to the device with any other objects. Keep
the device away from excessive heat and humidity and keep the device free from
vibraon and dust.
■Wipe the device with a clean, dry cloth. Never use cleaning uid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.
■For added protecon, unplug the device from the wall outlet and disconnect the cables
to avoid damage to this device during lightning acvity or power surges.
CAUTION: To reduce the risk of re, use only No. 26 AWG or larger (e.g., 24 AWG)
UL Listed or CSA Cered Telecommunicaon Line Cord, or naonal equivalent.
■Upon compleon of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operang condion.
■Do not open the device. Do not perform any servicing other than that contained in the
installaon and troubleshoong instrucons. Refer all servicing to qualied service
personnel.
■This device should not be used in an environment that exceeds 104° F (40° C).
SAVE THESE INSTRUCTIONS
Note: To CATV system installer — This reminder is provided to call the CATV system
installer’s aenon to Secon 820.93 of the Naonal electric code, which provides
guidelines for proper grounding and, in parcular, species that the coaxial cable
shield must be connected to the grounding system of the building, as close to the
point of cable entry as praccal.
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FCC statements
FCC Interference statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protecon against harmful interference in a residenal environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instrucons, may cause harmful interference to radio
communicaons. However, there is no guarantee that interference will not occur in a
parcular installaon. If this equipment does cause harmful interference to radio or
television recepon, which can be determined by turning the device o and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■Increase the separaon between the device and receiver.
■Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two
condions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired
operaon.
CAUTION: Any changes or modicaons not expressly approved by CommScope for
compliance could void the user’s authority to operate the equipment.
FCC Declaraon of Conformity
CommScope, Inc, 3871 Lakeeld Drive, Suwanee, GA 30024, declares that the SURFboard
device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
FCC Radiaon Exposure statement
This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled
environment. To comply with the FCC RF exposure compliance requirements, the separaon
distance between the antenna and any person’s body (including hands, wrists, feet and
ankles) must be at least 8 inches (20.3 cenmeters).
This transmier must not be co-located or operang in conjuncon with any other antenna
or transmier except those already approved in this ling.
The availability of some specic channels and/or operaonal frequency bands are country
dependent and are rmware programmed at the factory to match the intended
desnaons. The rmware seng is not accessible by the end user.
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Caring for the environment by recycling
your ARRIS equipment
Please do not dispose of this product with your residenal or commercial
waste. Contact your local authories for informaon about pracces
established for your region. If collecon systems are not available, call
ARRIS Technical Support at 1-877-466-8646 for assistance.
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Table of contents
Chapter 1: Geng started.........................................................................8
In the box........................................................................................................................ 8
Addional item(s) needed (not included)............................................................ 9
System requirements...................................................................................................... 9
Contact Informaon........................................................................................................9
Chapter 2: Product overview................................................................... 10
Front panel....................................................................................................................10
Rear panel.....................................................................................................................11
Cable modem label....................................................................................................... 12
Chapter 3: Installing your SB6183............................................................13
Connect the SB6183 to your computer........................................................................ 13
Establish an Internet connecon.................................................................................. 14
Chapter 4: Using the cable modem web manager....................................16
Start the SB6183 web manager.................................................................................... 16
SB6183 web manager screen opons................................................................ 17
Get help........................................................................................................................ 17
Exit the SB6183 web manager...................................................................................... 17
Chapter 5: Monitoring your cable modem and connected network......... 18
View the SB6183 network connecon status............................................................... 18
View the SB6183 product informaon......................................................................... 19
View the SB6183 event log........................................................................................... 20
View the SB6183 cable modem conguraon..............................................................20
Reset the SB6183 conguraon sengs...................................................................... 21
Reboot the SB6183....................................................................................................... 22
Exit the SB6183 web manager...................................................................................... 23
Chapter 6: Troubleshoong ps...............................................................24
Soluons....................................................................................................................... 24
Front panel LED icons and error condions..................................................................25
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Chapter 1
Geng started
The ARRIS SURFboard® SB6183 DOCSIS 3.0® Cable Modem provides a secure ultra high-
speed broadband connecon to the Internet for your computer and other network-enabled
devices on your home or small business network.
This Guide provides a product overview and instrucons for installing and seng up your
SB6183 to get it connected to your home network.
In the box
Before installing the SB6183, check that the following items are also included in the box. If
any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.
SB6183 package contents
Item Descripon
SB6183 Cable
Modem
High-speed DOCSIS 3.0 cable modem
Power Supply Power cord for an electrical wall outlet
connecon
Ethernet Cable Standard Category 5 (CAT5) or higher cable for
connecng to the network
Soware License &
Regulatory Card
Soware license, warranty, Safety
instrucons, and regulatory informaon for
the cable modem
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 8

Item Descripon
Quick Start Card Basic informaon for installing your cable
modem and connecng to the Internet on
your home network.
Addional item(s) needed (not included)
The following item is not included in the box and must be purchased separately, if required:
■Coaxial (coax) cable, if one is not already connected to a cable wall outlet
System requirements
■High-speed Internet access account
■Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari
■Compable operang systems:
● Windows®10
● Windows 8
● Windows 7 Service Pack 1 (SP1)
Note: Although older versions of Microso Windows operang systems are
no longer specically supported, they should sll funcon with this model.
● Macintosh® 10.4 or higher
● UNIX®
● Linux®
Contact Informaon
For technical support and addional ARRIS product informaon:
■Visit the ARRIS Support website: www.arris.com/consumers
■Call ARRIS Technical Support: 1-877-466-8646
Chapter 1: Geng started
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Chapter 2
Product overview
Front panel
SB6183 front view
SB6183 front panel LED icons
LED Icon Blinking On (Solid)
Not applicable – icon does not
blink.
Green: Power is properly connected.
Scanning for a downstream
(receive) channel connecon.
Green: Non-bonded downstream channel is
connected.
Blue *: High-speed Internet connecon
with bonded downstream channels.
Scanning for an upstream (send)
channel connecon.
Green: Non-bonded upstream channel is
connected.
Blue *: High-speed Internet connecon
with bonded upstream channels.
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LED Icon Blinking On (Solid)
Scanning for an Internet
connecon.
Green: Startup process completed.
*Blue: Indicates DOCSIS 3.0 operaon (high-speed Internet access) which may not be
available in all locaons. Check with your service provider for availability in your area.
Rear panel
SB6183 rear view
SB6183 rear panel ports & connectors
Descripon
10/100/1000 Base-T Ethernet port
■Green: LED is ON – Indicates a 1 Gb data connecon is made
■Green: LED is Blinking - Indicates data trac is in progress
■Amber: LED is ON – Indicates a 10/100 Mb data connecon is made
■Amber: LED is Blinking – Indicates data trac is in progress
Coaxial cable connector
+12VDC Power connector
Warning: To avoid any damage to your SB6183, only use the power
supply provided in the box.
Chapter 2: Product overview
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Cable modem label
The cable modem label is located on the boom of the SB6183. It contains the cable modem
ID that you may need when contacng your service provider or ARRIS Technical Support.
To receive Internet service, contact your service provider for assistance. You may need to
provide the following informaon listed on the cable modem label:
■Model name (SB6183)
■MAC address (HFC MAC ID)
Serial number (S/N)
Chapter 2: Product overview
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Chapter 3
Installing your SB6183
CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s)
outside of the building. Exposure of the cables to lightning could create a safety
hazard and damage the product.
Before starng the installaon, make sure of the following:
■You have all the Addional item(s) needed (not included) (page 9)
■You have to Establish an Internet connecon (page 14)
■Cable, phone, and power outlets are available near the SB6183.
If a cable outlet is not conveniently located, your service provider can install a new one.
■Broadband cable service is available in your area.
To set up a Wi-Fi network, you will need a router and high-speed Internet connecon
provided by Comcast.
You can set up your cable modem in one of the following ways.
●Using the Suroard Central app (SBC app): It is recommended that you install and
set up your cable modem using the SBC app. For details on how to set up, refer to
the SURFboard Central User Guide for Cable Modems available on the hp://
www.arris.com/selelp.
● Using client device (laptop/desktop): If you are using your client device (laptop/
Desktop) with a wired Ethernet connecon, then see Connect the SB6183 to your
computer (page 13).
Connect the SB6183 to your computer
Before installing the SB6183:
■Check with your service provider to ensure broadband cable service is available in your
area.
■Choose a locaon in your home where your computer and cable modem are preferably
near exisng cable and electrical wall outlets.
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SB6183 connecon diagram
1. Check that a coaxial cable is already connected to a cable wall outlet or RF splier (not
included).
2. Connect the other end of the coaxial cable to the Cable connector on the rear of the
SB6183.
Use your hand to ghten the connectors to avoid damaging them.
3. Connect the Ethernet cable to the Ethernet port on the rear of the SB6183.
4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.
5. Connect the power cord to the Power port on the rear of the SB6183.
6. Plug the other end of the power cord into an electrical wall outlet that is not controlled
by a wall switch.
Note: This automacally powers ON the SB6183.
Establish an Internet connecon
Although your computer may already be congured to automacally access the Internet,
you should sll perform the following cable modem connecvity test to check that your
devices were connected properly:
1. Power ON the computer connected to the SB6183, if it is turned o, and then log in.
2. Contact your service provider to acvate (provision) the SB6183. You may have to
provide the HFC MAC ID listed on the cable modem label.
Note: Your service provider may allow for automac acvaon which will
automacally launch their special website when you open a web browser.
3. Aer the SB6183 is provisioned (or acvated), open a web browser (such as Internet
Explorer, Google Chrome, Firefox, or Safari) on the computer.
4. Type a valid URL (such as www.suroard.com) in the address bar and then press Enter.
The ARRIS website should open. If it fails to open, please contact your service provider
for assistance.
Chapter 3: Installing your SB6183
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5. Check that the Power, Receive, Send, and Online front panel LEDs on the SB6183 light
up in sequenal order. See Front panel (page 10) for addional LED status informaon.
■If all four LEDs did not light up Solid and you are not connected to the Internet, you
may have to contact your service provider to reacvate your SB6183 or check for
possible signal issues.
■If you sll cannot connect to the Internet, the SB6183 may be defecve. Please call
ARRIS Technical Support at 1-877-466-8646 for assistance.
Chapter 3: Installing your SB6183
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Chapter 4
Using the cable modem web manager
The SB6183 Web Manager is available to view and monitor the cable modem operaonal
status and network conguraon sengs. You can also use the web manager to reset or
reboot the SB6183.
Start the SB6183 web manager
1. Open any Web browser on the computer connected to the SB6183.
2. Type the default LAN IP address, hp://192.168.100.1, In the Address eld and then
press Enter.
The SB6183 Status screen displays.
Note: If you cannot access the HTML pages in the SB6183 Web Manager, please
contact ARRIS Technical Support for assistance.
SB6183 opening screen
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SB6183 web manager screen opons
Get help
The Help Pages screen provides a brief descripon for each web manager screen.
■Click the Help menu buon or link on the SB6183 Web Manager screen to open the
SB6183 Help Pages screen.
SB6183 help overview screen
Exit the SB6183 web manager
To exit the SB6183 Web Manager:
■Click the Close buon in the upper right corner of the web browser window.
Chapter 4: Using the cable modem web manager
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Chapter 5
Monitoring your cable modem and
connected network
Note: You may noce that some of the SB6183 Web Manager conguraon sengs
may be blocked and cannot be modied. This may be due to some restricons set up
by your service provider to prevent unauthorized modicaons to certain cable
modem conguraon parameters. Contact your service provider regarding special
authorizaon to change the cable modem frequencies or other conguraon sengs.
View the SB6183 network connecon status
The Status screen displays the current connecon status of the SB6183 and the downstream
and upstream bonded channel connecons for receive and send data transmissions. Get
help (page 17) is available to resolve any connecon issues that resulted in a “failed” state
during the cable modem startup.
To open the Status screen:
1. Open the SB6183 Web Manager, see Start the SB6183 web manager (page 16) .
2. Click the Status menu buon or link on the SB6183 Web Manager screen.
The Status screen displays (see Figure 8).
3. Press F5 to refresh or update the informaon on the screen.
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SB6183 status screen
View the SB6183 product informaon
The SB6183 Product Informaon screen displays the hardware and rmware versions, MAC
address, serial number and operaon status for the SB6183.
To open the Addresses screen:
1. Open the SB6183 Web Manager see Start the SB6183 web manager (page 16) .
2. Click the Product Informaon menu buon or link on the SB6183 Web Manager screen.
SB6183 product informaon screen
3. Press F5 to refresh or update the informaon on the screen.
Chapter 5: Monitoring your cable modem and connected network
SURFboard® SB6183 DOCSIS® 3.0 Cable Modem User Guide STANDARD Revision x.4 19

View the SB6183 event log
The SB6183 generates a running log of the me and events or acvies that it detects during
the cable modem operaon.
Note: This informaon may be useful to help diagnose and correct any problems that
may occur with your cable modem. You may want to provide this informaon if you
have to contact ARRIS Technical Support or your service provider for assistance.
To open the Logs screen:
1. Open the SB6183 Web Manager see Start the SB6183 web manager (page 16) .
2. Click the Event > Logs menu buon or link on the SB6183 Web Manager screen.
3. Press F5 to refresh or update the informaon on the screen.
4. Click Clear Log if you want to delete the log entries.
SB6183 event logs screen
View the SB6183 cable modem conguraon
The SB6183 Cable Modem Conguraon screen displays the downstream and upstream
connecon to the network. When the SB6183 successfully connects to the network, it stores
the connecon frequency to automacally connect whenever you have to log back in to the
SB6183.
To open the Conguraon screen:
1. Open the SB6183 Web Manager see Start the SB6183 web manager (page 16).
2. Click the Conguraon menu tab or link on the SB6183 Web Manager screen.
Note: The conguraon sengs on the SB6183 Conguraon screen are read-
only and cannot be modied. You will have to contact your service provider to
obtain special authorizaon to change the cable modem frequencies and other
conguraon sengs.
Chapter 5: Monitoring your cable modem and connected network
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