CommScope ARRIS SURFboard SB8200 User manual

SURFboard® SB8200 DOCSIS® 3.1 Cable Modem
User Guide, STANDARD Revision x.4
P/N 365-095-30000

CommScope copyrights and trademarks
© 2021 CommScope, Inc. All rights reserved.
No part of this content may be reproduced in any form or by any means or used to make any
derivave work (such as translaon, transformaon, or adaptaon) without wrien
permission from CommScope, Inc. and/or its aliates (“CommScope”). CommScope
reserves the right to revise or change this content from me to me without obligaon on
the part of CommScope to provide nocaon of such revision or change. ARRIS and the
ARRIS Logo are trademarks of CommScope, Inc. and/or its aliates. All other trademarks are
the property of their respecve owners.
Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi protected access®
(WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi
Alliance. Wi-Fi Protected Setup™, Wi-Fi Mulmedia™, and WPA2™ are trademarks of Wi-Fi
Alliance.
CommScope provides this guide without warranty of any kind, implied or expressed,
including, but not limited to, the implied warranes of merchantability and tness for a
parcular purpose. ARRIS may make improvements or changes in the product(s) described
in this manual at any me.
The capabilies, system requirements and/or compability with third-party products
described herein are subject to change without noce.
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 2

Safety and regulatory informaon
Read all safety and regulatory informaon before installing your device and seng up your
home network connecon.
Important safety instrucons
Read this before you begin — When using your equipment, basic safety precauons should
always be followed to reduce the risk of re, electric shock, and injury to persons, including
the following:
■Read all the instrucons listed here and/or in the user manual before you operate this
device. Give aenon to all safety precauons. Retain the instrucons for future
reference.
■This device must be installed and used in strict accordance with manufacturer’s
instrucons, as described in the user documentaon that is included with the device.
■Comply with all warning and cauon statements in the instrucons. Observe all warning
and cauon symbols that are axed to this device.
■To prevent re or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects lled with liquids,
such as vases, on the device.
■This device was qualied under test condions that included the use of the supplied
cables between system components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.
■Dierent types of cord sets may be used for connecons to the main POWER supply
circuit. Use only a main line cord that complies with all applicable device safety
requirements of the country of use.
■Installaon of this device must be in accordance with naonal wiring codes and conform
to local regulaons.
■Operate this device only from the type of power source indicated on the device’s
marking label. If you are not sure of the type of power supplied to your home, consult
your dealer or local power company.
■Do not overload outlets or extension cords, as this can result in a risk of re or electric
shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked
wire insulaon, and broken plugs are dangerous. They may result in a shock or re
hazard.
■Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay aenon to cords where they are aached to plugs
and convenience receptacles; and examine the point where they exit from the device.
■Place this device in a locaon that is close enough to an electrical outlet to
accommodate the length of the power cord.
■Place the device to allow for easy access when disconnecng the power cord of the
device from the AC wall outlet.
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 3

■Do not connect the plug into an extension cord, receptacle, or other outlet unless the
plug can be fully inserted with no part of the blades exposed.
■Place this device on a stable surface.
■Avoid damaging the device with stac by touching the coaxial cable when it is aached
to the earth-grounded coaxial cable-TV wall outlet.
■Always rst touch the coaxial cable connector on the device when disconnecng or
reconnecng the Ethernet cable from the device or user’s PC.
■Installaon of an AC surge protector in the AC outlet to which this device is connected is
recommended. This is to avoid damaging the device by local lightning strikes and other
electrical surges.
■Postpone installaon unl there is no risk of thunderstorm or lightning acvity in the
area.
■Avoid using a telephone (other than a cordless type) during an electrical storm. There is
a remote risk of electric shock from lightning. For added protecon, unplug the device
from the wall outlet and disconnect the cables to avoid damage to this device from
lightning and power surges.
■Do not use this product near water. For example, near a bathtub, washbowl, kitchen
sink, laundry tub, swimming pool, or in a wet basement.
■Do not use the telephone to report a gas leak located near the leak.
■Do not cover the device or block the airow to the device with any other objects. Keep
the device away from excessive heat and humidity and keep the device free from
vibraon and dust.
■Wipe the device with a clean, dry cloth. Never use cleaning uid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.
■For added protecon, unplug the device from the wall outlet and disconnect the cables
to avoid damage to this device during lightning acvity or power surges.
CAUTION: To reduce the risk of re, use only No. 26 AWG or larger (e.g., 24 AWG)
UL Listed or CSA Cered Telecommunicaon Line Cord, or naonal equivalent.
■Upon compleon of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operang condion.
■Do not open the device. Do not perform any servicing other than that contained in the
installaon and troubleshoong instrucons. Refer all servicing to qualied service
personnel.
■This device should not be used in an environment that exceeds 104° F (40° C).
SAVE THESE INSTRUCTIONS
Note: To CATV system installer — This reminder is provided to call the CATV system
installer’s aenon to Secon 820.93 of the Naonal electric code, which provides
guidelines for proper grounding and, in parcular, species that the coaxial cable
shield must be connected to the grounding system of the building, as close to the
point of cable entry as praccal.
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 4

FCC statements
FCC Interference statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protecon against harmful interference in a residenal environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instrucons, may cause harmful interference to radio
communicaons. However, there is no guarantee that interference will not occur in a
parcular installaon. If this equipment does cause harmful interference to radio or
television recepon, which can be determined by turning the device o and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
■Increase the separaon between the device and receiver.
■Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
■Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operaon is subject to the following two
condions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired
operaon.
CAUTION: Any changes or modicaons not expressly approved by CommScope for
compliance could void the user’s authority to operate the equipment.
FCC Declaraon of Conformity
CommScope, Inc, 3871 Lakeeld Drive, Suwanee, GA 30024, declares that the SURFboard
device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
FCC Radiaon Exposure statement
This equipment complies with FCC radiaon exposure limits set forth for an uncontrolled
environment. To comply with the FCC RF exposure compliance requirements, the separaon
distance between the antenna and any person’s body (including hands, wrists, feet and
ankles) must be at least 8 inches (20.3 cenmeters).
This transmier must not be co-located or operang in conjuncon with any other antenna
or transmier except those already approved in this ling.
The availability of some specic channels and/or operaonal frequency bands are country
dependent and are rmware programmed at the factory to match the intended
desnaons. The rmware seng is not accessible by the end user.
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 5

Caring for the environment by recycling
your ARRIS equipment
Please do not dispose of this product with your residenal or commercial
waste. Contact your local authories for informaon about pracces
established for your region. If collecon systems are not available, call
ARRIS Technical Support at 1-877-466-8646 for assistance.
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 6

Table of contents
Chapter 1: Geng started.........................................................................8
In the box........................................................................................................................ 8
Addional items needed (not included)......................................................................... 9
System requirements...................................................................................................... 9
Contact informaon........................................................................................................9
Chapter 2: Product overview................................................................... 10
Front panel....................................................................................................................10
Rear panel.....................................................................................................................11
Cable modem label....................................................................................................... 12
Chapter 3: Installing the cable modem.................................................... 13
Connect the SB8200 to your computer........................................................................ 13
Establish an Internet connecon.................................................................................. 14
Chapter 4: Using the Web Manager.........................................................15
Start your SB8200 Web Manager................................................................................. 15
Web Manager screen opons............................................................................ 16
Get help........................................................................................................................ 17
Exit the Web Manager.................................................................................................. 18
Chapter 5: Monitoring your cable modem and protecng your
connected network............................................................................. 19
Change the default user password............................................................................... 19
View the cable modem product informaon................................................................20
View the cable modem network connecon status..................................................... 21
View the cable modem event log................................................................................. 22
Enable Link Aggregaon Conguraon.........................................................................23
Reset the cable modem conguraon sengs............................................................ 24
Reboot the cable modem............................................................................................. 24
Exit the Web Manager.................................................................................................. 24
Chapter 6: Troubleshoong ps...............................................................25
Troubleshoong Soluons............................................................................................ 25
Front panel LED icons and error condions..................................................................26
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 7

Chapter 1
Geng started
The ARRIS SURFboard® SB8200 DOCSIS 3.1 Cable Modem provides signicantly higher
downstream (send) and upstream (receive) Internet connecon speeds over the broadband
connecon on your home or small business network. You use your SB8200 to directly
connect a computer or router to your LAN through an Ethernet connecon.
This guide provides instrucons for installing and seng up your SB8200 to get it connected
on your home or small business network, and also for viewing the operaonal status and
network conguraon sengs of your SB8200.
In the box
Before installing your SB8200, check that the following items are included in the box. If any
items are missing, please call ARRIS Customer Support at 1-877-466-8646 for assistance.
SB8200 package contents
Item Descripon
SB8200 Cable Modem High-speed DOCSIS 3.1 cable modem
Power Supply Power cord for an electrical wall outlet connecon
Soware License &
Regulatory Card
Contains safety and regulatory informaon,
soware license, and warranty for the cable
modem
Support Informaon
Card
Provides contact informaon for obtaining
technical support assistance with any issues you
may have with your SURFboard device
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 8

Item Descripon
SB8200 Quick Start
Guide
Provides basic instrucons for installing the cable
modem and seng up your network connecon
Addional items needed (not included)
The following item is not included in the box and must be purchased separately, if needed.
■Coaxial (coax) cable, if one is not already connected to a cable wall outlet
■Ethernet cable
System requirements
■High-speed Internet access account
■Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari
■Compable operang systems:
● Windows® 10
● Windows 8
● Windows 7 Service Pack 1 (SP1)
Note: Although older versions of Microso Windows operang systems are
no longer specically supported, they should sll funcon with your SB8200.
● Macintosh® 10.4 or higher
● UNIX®
● Linux®
Contact informaon
For technical support and addional ARRIS product informaon:
■Visit the ARRIS Support website: www.arris.com/selelp
■Call ARRIS Technical Support: 1-877-466-8646
Chapter 1: Geng started
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 9

Chapter 2
Product overview
Front panel
SB8200 front view
SB8200 front panel LED icons
LED Icon Flashing On
Not applicable — icon does not
ash.
Green: Power is properly connected.
Scanning for a downstream
(receive) channel Internet
connecon.
Green: Downstream channel is connected in
DOCSIS 3.0 mode.
Blue *: High-speed Internet connecon with
downstream channels in DOCSIS 3.1 mode.
Scanning for an upstream (send)
channel Internet connecon.
Green: Upstream channel is connected in
DOCSIS 3.0 mode.
Blue*: High-speed Internet connecon with
upstream channels in DOCSIS 3.1 mode.
Scanning for an Internet
connecon.
Green: Cable modem is connected to the
Internet.
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 10

LED Icon Flashing On
*Blue: Indicates DOCSIS 3.1 operaon (high-speed Internet access) which may not be available
in all locaons. Check with your service provider for availability in your area.
Rear panel
SB8200 rear view
SB8200 rear panel ports and connectors
Port Name Descripon
Two Ethernet ports for RJ-45 network cable connecons
Green: LED indicates a GigE data connecon is made
Amber: LED indicates a 10/100 Mbps data connecon is made
Reset buon Reset buon located on the back of your SB8200 can be used to either
reboot the cable modem or reset the cable modem conguraon sengs.
To reboot (or restart) the cable modem:
1. Insert the end of a paper clip or other small object with a narrow p
into the Reset opening on the back of your SB8200.
2. Press and hold the indented Reset buon for three to four seconds
only.
3. Remove the paper clip or small object from the Reset opening.
To reset the cable modem conguraon back to the factory default
sengs:
1. Insert the end of a paper clip or other small object with a narrow p
into the Reset opening on the back of your SB8200.
Chapter 2: Product overview
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 11

Port Name Descripon
2. Press and hold the indented Reset buon for 10 seconds or unl the
front panel LEDs ash.
3. Remove the paper clip or small object from the Reset opening.
See Reset the Cable Modem Conguraon Sengs (page 24) for
more informaon on restoring the factory default sengs on your
SB8200.
Coaxial cable connector
+12VDC Power connector
Warning: To avoid any damage to your SB8200, only use the power
supply provided in the box.
Cable modem label
The cable modem label is located on the boom of your SB8200. It contains specic cable
modem ID that you may need when contacng your service provider or ARRIS Technical
Support for assistance.
To receive Internet service, you will have to contact your service provider for assistance. You
may have to provide the following informaon listed on the cable modem label:
■Model name (SB8200)
■Serial number (S/N)
■MAC address (HFC MAC ID)
Sample SB8200 cable modem label
Chapter 2: Product overview
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 12

Chapter 3
Installing the cable modem
CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s)
outside of the building. Exposure of the cables to lightning could create a safety
hazard and damage the product.
You can set up your modem in one of the following ways.
■Using the Suroard Central app (SBC app): It is recommended that you install and set
up your cable modem using the SBC app. For details on how to set up, refer to the
SURFboard Central User Guide for Cable Modems available on the hp://
www.arris.com/selelp.
■Using client device (laptop/desktop): If you are using your client device (laptop/Desktop)
with a wired Ethernet connecon, then see Connect the SB8200 to your computer
(page 13).
Connect the SB8200 to your computer
Before installing your SB8200:
■Check with your service provider to ensure broadband cable service is available in your
area.
■Choose a locaon in your home where your computer and cable modem are preferably
near exisng cable and electrical wall outlets.
SB8200 connecon diagram
1. Check that a coaxial cable is already connected to a cable wall outlet or RF splier (not
included).
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 13

2. Connect the other end of the coaxial cable to the Cable connector on the rear of your
SB8200.
Use your hand to ghten the connectors to avoid damaging them.
3. Connect one end of an Ethernet cable to the Ethernet port on the rear of your SB8200
and the other end to the Ethernet port on your computer.
4. Connect the power cord to the Power port on the rear of your SB8200.
5. Plug the other end of the power cord into an electrical wall outlet that is not controlled
by a wall switch.
Note: This automacally powers ON your SB8200. There may be up to a 15
second delay for the LED on the SB8200 front panel to light up aer the power is
connected.
Establish an Internet connecon
Although your computer may already be congured to automacally access the Internet,
you should sll perform the following cable modem connecvity test to check that your
devices were connected properly:
1. Power ON the computer connected to your SB8200, if it is turned o, and then log in.
2. Contact your service provider to acvate (provision) your SB8200.
3. You may have to provide the HFC MAC ID listed on the cable modem label.
Note: Your service provider may allow for automac acvaon which will
automacally launch their special website when you open a web browser.
4. Aer your SB8200 is provisioned (or acvated), open a web browser (such as Internet
Explorer, Google Chrome, Firefox, or Safari) on the computer.
5. Type a valid URL (such as www.suroard.com) in the Address bar and then press Enter.
6. The ARRIS SURFboard website should open. If it fails to open, please contact your
service provider for assistance.
7. Check that the Power, Receive, Send, and Online front panel LEDs on your SB8200 light
up in sequenal order. See Front panel (page 10) for addional LED status informaon.
■If all four LEDs did not light up Solid and you are not connected to the Internet, you
may have to contact your service provider to reacvate your SB8200 or check for
possible signal issues.
■If you sll cannot connect to the Internet, your SB8200 may be defecve. Please
contact ARRIS Technical Support at 1-877-466-8646 for assistance.
Chapter 3: Installing the cable modem
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 14

Chapter 4
Using the Web Manager
The SB8200 Web Manager is available to view and monitor the SB8200 operaonal status
and network conguraon sengs.
Start your SB8200 Web Manager
1. Open any Web browser on the computer connected to your SB8200.
2. Type the default LAN IP address, 192.168.100.1 in the Address bar and then press Enter
to log onto the SB8200 and open the SB8200 Web Manager Login screen.
3. Type admin for the default login username (case-sensive) in the Username eld.
4. Type password (default login password; case-sensive) in the Password eld.
Note: If you are unable to login with the default login password password, then
type the last eight digits of the serial number (S/N) available on your SB8200
cable modem label in the Password eld.
5. Click LOGIN to open the SB8200 Web Manager.
The SB8200 Status screen displays.
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SB8200 status screen
Note: If you cannot access the HTML pages in the SB8200 Web Manager, please
contact ARRIS Technical Support (page 9) for assistance.
Note: When logging in to the SB8200 Web Manager, you will be prompted to
change the default login password (password). You will have the opon to either
keep the default password or change it (recommended). Please note that if you
do not change the default login password, the same message will display every
me you log in to the SB8200 Web Manager.
Web Manager screen opons
Menu buons and links
You can use the Web Manager buons or links to view the status and network conguraon
screens for your SB8200.
■The SB8200 menu buons are displayed along the top of the SB8200 Web Manager
screen. To display a specic Web Manager screen, click the menu buon.
Chapter 4: Using the Web Manager
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SB8200 Web Manager menu buons
■The SB8200 menu links are displayed along the boom of the SB8200 Web Manager
screen. To display a specic Web Manager screen, click the menu link.
SB8200 Web Manager screen opons
Screen Opon Funcon
Status Provides the current operaonal status of the cable modem.
Product
informaon
Provides the current hardware and soware-related informaon for the
cable modem.
Event log Displays a lisng of the me and actual events as they occur and are
detected by the cable modem.
This informaon may be useful to help diagnose and correct any problems
that may occur with the cable modem.
Addresses Provides the serial number and MAC addresses for the cable modem and
computers connected on your home network.
Conguraon Provides the network connecon frequency and channel ID informaon
for the cable modem.
Advanced Provides opon to enable Ethernet Link Aggregaon Conguraon.
Change User
password
Provides opon to change the default password.
Help Provides a brief descripon for each screen opon and general
troubleshoong ps.
Get help
The Help Pages screen provides a brief descripon for each web manager screen.
■Click the Help menu buon or link on the SB8200 Web Manager screen to open the
SB8200 Help Pages screen.
Chapter 4: Using the Web Manager
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 17

SB8200 help pages screen
Exit the Web Manager
To exit the Web Manager:
■Click Logout in the upper right corner of the web browser window.
Chapter 4: Using the Web Manager
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 18

Chapter 5
Monitoring your cable modem and
protecng your connected network
Note: You may noce that some of the SB8200 Web Manager conguraon sengs
may be blocked and cannot be modied. This may be due to some restricons set up
by your service provider for security reasons and also to prevent unauthorized
modicaons to certain cable modem conguraon parameters. Contact your service
provider to obtain special authorizaon to change the cable modem frequencies or
other conguraon sengs.
Change the default user password
To change the default user password:
1. From your SB8200 Web Manager screen, click the CHANGE USER PASSWORD.
The Change User Password screen displays.
Change User Password sengs screen
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2. Enter the default username admin in the Enter Username eld.
3. Enter the current (default) password password in the Enter Current Password eld.
4. Enter your new password in the Enter New Password eld.
5. Re-enter your new password in the Re-Enter New Password eld.
Note:
Remember that passwords are case-sensive and that you can use any
combinaon of the following leers, numbers and special characters:
■Leers: A through (uppercase and lowercase) Z
■Numbers: 0 to 9
■Special characters: ! @ # $ % & *
6. Click Apply to update your password.
The Applying Changes… message displays.
Note: The Login Timeout seng under the Other Sengs secon applies to the
amount of inacvity me (in seconds) allowed before the Cable Modem Web
Manager automacally logs out. The Login Timeout range is between 30 and 900
seconds.
7. Find a secure place to write down and keep your new password for future reference, if
needed.
View the cable modem product informaon
The SB8200 Product Informaon screen displays the hardware and rmware versions, MAC
address, serial number, and operaon status for your SB8200.
To open the Product Informaon screen:
1. Open the SB8200 Web Manager (see Start the SB8200 Web Manager (page 15)).
2. Click the Product Informaon menu buon or link on the SB8200 Web Manager screen.
3. Press F5 to refresh or update the information on the screen.
SB8200 Product Informaon Screen
Chapter 5: Monitoring your cable modem and protecng your connected network
SURFboard® SB8200 DOCSIS® 3.1 Cable Modem User Guide STANDARD Revision x.4 20