Compaq 800 Series Manual

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Maintenance and Service Guide
Compaq Notebook 800 Series
Compaq Presario 3000 Series Mobile PC
Document Part Number: 307503-003
April 2003
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
307503-003.book Page i Friday, April 4, 2003 3:37 PM

© 2003 Hewlett-Packard Development Company.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel
Corporation in the U.S. and/or other countries.
HP shall not be liable for technical or editorial errors or omissions contained
herein or for incidental or consequential damages in connection with the
furnishing, performance, or use of this material. The information in this
document is provided “as is” without warranty of any kind, and is subject to
change without notice. The warranties for HP products are set forth in the
express limited warranty statements accompanying such products. Nothing
herein should be construed as constituting an additional warranty.
Maintenance and Service Guide
Third Edition April 2003
First Edition November 2002
Document Part Number: 307503-003
307503-003.book Page ii Friday, April 4, 2003 3:37 PM

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–11
1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–12
1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–13
1.5 Notebook External Components . . . . . . . . . . . . . . 1–14
1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–24
2 Troubleshooting
2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1
Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2
2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing
Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7
Obtaining, Saving, or Printing Diagnostic
Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Notebook System Major Components . . . . . . . . . . . 3–2
3.3 Miscellaneous Plastics/
Hardware Kit Components. . . . . . . . . . . . . . . . . . . 3–10
3.4 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
307503-003.book Page iii Friday, April 4, 2003 3:37 PM

iv Maintenance and Service Guide
Contents
4 Removal and Replacement Preliminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–2
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2
5.3 Preparing the Notebook for Disassembly . . . . . . . . 5–4
5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9
5.6 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.7 LED Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . 5–13
5.8 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15
5.9 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.10 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21
5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.13 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.14 1394 Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.15 Modem Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34
5.16 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.17 Real Time Clock (RTC) Battery . . . . . . . . . . . . . . 5–38
307503-003.book Page iv Friday, April 4, 2003 3:37 PM

Contents
Maintenance and Service Guide v
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
C Screw Listing
Index
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Maintenance and Service Guide 1–1
1
Product Description
The Compaq 800 and Presario 3000 Series Mobile PCs feature
Intel Pentium 4 processors, an industry-leading SiS Accelerated
Graphics Port (AGP) graphics processor, a 16-inch SXGA
display, and a wide range of multimedia capabilities.
Figure 1-1. Compaq 800 and Presario 3000 Series Mobile PC
307503-003.book Page 1 Friday, April 4, 2003 3:37 PM

1–2 Maintenance and Service Guide
Product Description
1.1 Models
Notebook models are shown in Tables 1-1 through 1-3.
Table 1-1
Compaq 800 and Presario 3000
Model Naming Conventions
Key
C800 P 306 S6 80 W C 10 E XXXXXX-XXX
123456789 10
Key Description Options
1 Brand/Series
designator
C800 = 800 Series P3000 = Presario
3000 Series
2 Processor type P = Intel Pentium 4 C = Intel Celeron
3 Processor speed 306 = 3.06 GHz
280 = 2.8 GHz
240 = 2.4 GHz
200 = 2.0 GHz
180 = 1.8 GHz
170 = 1.7 GHz
4Displaytype/
size/resolution
S = SXGA (1268 × 1024)
X = XGA (1024 × 768)
6 = 16.x in
5 = 15.x in
4 = 14.x in
3 = 13.x in
5 Hard drive size 80 = 80 MB
60 = 60 MB
40 = 40 GB
20 = 20 GB
6 Optical drive
designator
D = CD-ROM drive
V = DVD-ROM drive
W = combination
DVD/CD-RW drive
7 Integrated
communication
M = modem
0 = none
C = modem/NIC
combination card
8 RAM 10 = 1024 MB
51 = 512 MB
25 = 256 MB
12 = 128 MB
9 Operating system E = Microsoft Windows XP Home
10 SKU#
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Product Description
Maintenance and Service Guide 1–3
Table 1-2
Compaq 800 Models
The following Compaq 800 models feature:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■90W AC adapter
■4.0 AH lithium ion (Li ion) battery pack
The following Compaq 800 model uses configuration code LN64.
C800 P 240 S6 40 W C 25 E
Asia Pacific 322539-371
The following Compaq 800 models use configuration code LLNB.
C800 P 240 S6 30 W C 25 E
Hong Kong
Korea
317471-AC1
317471-AD1
Thailand 317417-281
The following Compaq 800 model uses configuration code LN63.
C800 P 240 X5 30 W C 25 E
Asia Pacific 322538-371
The following Compaq 800 model uses configuration code LLN8.
C800 P 200 X4 30 V C 25 E
People’s Republic
of China
315612-AA1
The following Compaq 800 models use configuration code LLN6.
C800 P 200 X4 20 V C 12 E
Asia Pacific
Australia/New Zealand
Hong Kong
Korea
315610-371
315610-011
315610-AC1
315610-AD1
People’s
Republic
of China
Ta i w a n
Thailand
315610-AA1
315610-AB1
315610-281
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1–4 Maintenance and Service Guide
Product Description
The following Compaq 800 model uses configuration code LLNF.
C800 P 180 X5 20 D C 25 E
Korea 317474-AD1
The following Compaq 800 model uses configuration code LLNC.
C800 P 180 X4 20 V C 12 E
People’s Republic
of China
317472-AA1
The following Compaq 800 model uses configuration code LLND.
C800 P 180 X4 20 V C 12 E
Korea 317473-AD1
The following Compaq 800 model uses configuration code LLN7.
C800 P 180 X4 20 D C 12 E
People’s Republic
of China
315611-AA1
The following Compaq 800 models use configuration code LMS2.
C800 C 180 X4 20 D C 12 E
Asia Pacific
Australia/New Zealand
Hong Kong
Korea
321485-371
321485-011
321485-AC1
321485-AD1
People’s
Republic
of China
Ta i w a n
Thailand
321485-AA1
321485-AB1
321485-281
The following Compaq 800 model uses configuration code LN65.
C800 C 180 X4 20 D C 12 E
India 322629-D61
The following Compaq 800 model uses configuration code LN66.
C800 C 170 X4 20 D C 12 E
India 322630-D61
Table 1-2
Compaq 800 Models
(Continued)
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Product Description
Maintenance and Service Guide 1–5
The following Compaq 800 models feature:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■90W AC adapter
■No battery pack
The following Compaq 800 models use configuration code LF56.
C800 P 240 S6 30 W C 25 E
Asia Pacific 316503-371 Australia/New
Zealand
316503-011
The following Compaq 800 model uses configuration code LN67.
C800 P 200 S6 40 V C 25 E
Taiwan 324627-AB1
The following Compaq 800 model uses configuration code LN68.
C800 P 200 X5 30 V C 25 E
Korea 325439-AD1
The following Compaq 800 models use configuration code LLN8.
C800 P 200 X4 30 V C 25 E
Asia Pacific
Australia/New Zealand
Hong Kong
315612-371
315612-011
315612-AC1
Korea
Ta i w a n
Thailand
315612-AD1
315612-AB1
315612-281
The following Compaq 800 model uses configuration code LMS4.
C800 P 200 X4 20 V C 12 E
Asia Pacific 321487-371
The following Compaq 800 model uses configuration code LMS1.
C800 P 200 X4 20 D C 12 E
Asia Pacific 319562-371
Table 1-2
Compaq 800 Models
(Continued)
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1–6 Maintenance and Service Guide
Product Description
The following Compaq 800 models use configuration code LF55.
C800 P 200 X3 20 D C 12 E
Asia Pacific 317495-371 Australia/New
Zealand
317495-011
The following Compaq 800 model uses configuration code LLNG.
C800 P 180 X4 30 W C 25 E
Hong Kong 317475-AC1
The following Compaq 800 model uses configuration code LLNH.
C800 P 180 X4 30 V C 12 E
Taiwan 317476-AB1
The following Compaq 800 model uses configuration code LLNC.
C800 P 180 X4 20 V C 12 E
Asia Pacific 317472-371
The following Compaq 800 models use configuration code LLN7.
C800 P 180 X4 20 D C 12 E
Asia Pacific
Australia/New Zealand
Hong Kong
315611-371
315611-011
315611-AC1
Korea
Ta i w a n
Thailand
315611-AD1
315611-AB1
315611-281
The following Compaq 800 models use configuration code LF54.
C800 P 180 X3 20 V C 25 E
Asia Pacific 309482-371 Australia/New
Zealand
309482-011
Table 1-2
Compaq 800 Models
(Continued)
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Product Description
Maintenance and Service Guide 1–7
The following Compaq 800 models use configuration code LF57.
C800 P 180 X3 20 D C 12 E
Asia Pacific 310535-371 Australia/New
Zealand
310535-011
The following Compaq 800 models use configuration code LF53.
C800 P 180 X3 20 D C 12 E
Asia Pacific 307602-371 Australia/New
Zealand
307602-011
The following Compaq 800 models use configuration code LMS3.
C800 C 170 X4 20 V C 12 E
Asia Pacific 321486-371 Thailand 321486-281
The following Compaq 800 models use configuration code LLN9.
C800 C 170 X4 20 D C 12 E
Asia Pacific 317470-371 Thailand 317470-281
The following Compaq 800 model uses configuration code LN61 and includes
a USB external diskette drive.
C800 C 170 X3 20 D C 25 E
Australia/New Zealand 322537-011
The following Compaq 800 model uses configuration code LN62.
C800 C 170 X3 20 D C 25 E
Australia/New Zealand 322628-011
Table 1-2
Compaq 800 Models
(Continued)
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1–8 Maintenance and Service Guide
Product Description
Table 1-3
Compaq Presario 3000 Models
The following Compaq Presario 3000 model features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■120W AC adaptor
P3050 P 306 S6 60 W C 51 E
United States DC925A ABA
The following Compaq Presario 3000 model uses configuration code LLN2 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■Bluetooth wireless Local Area Network
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■120W AC adapter
P3020 P 306 S6 60 W C 51 E
United States 314615-001
The following Compaq Presario 3000 model uses configuration code LLN3 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■Bluetooth wireless Local Area Network
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
P3017 P 280 S6 60 W C 51 E
United States 315601-001
307503-003.book Page 8 Friday, April 4, 2003 3:37 PM

Product Description
Maintenance and Service Guide 1–9
The following Compaq Presario 3000 model uses configuration code LLN5 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■Bluetooth wireless Local Area Network
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
P3019 P 280 S6 80 W C 10 E
United States 315603-001
The following Compaq Presario 3000 model uses configuration code LF51 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
P3008 P 240 S6 40 W C 51 E
United States 315955-001
The following Compaq Presario 3000 model uses configuration code LLN1 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
P3015 P 240 S6 60 W C 51 E
United States 314614-001
Table 1-3
Compaq Presario 3000 Models
(Continued)
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1–10 Maintenance and Service Guide
Product Description
The following Compaq Presario 3000 model uses configuration code LMR3
and features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
■90W AC adapter
P3015 P 240 S6 60 W C 51 E
United States 321457-001
The following Compaq Presario 3000 model features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
P3045 P 240 S6 60 W C 51 E
The following Compaq Presario 3000 model uses configuration code LF52 and
features:
■TouchPad pointing device
■56KB/s modem and 10/100 NIC
■1-year warranty on parts and labor
■Microsoft Windows XP Home
■4.0 AHr Li ion battery pack
P3005 P 200 S6 40 W C 51 E
United States 307601-001
Table 1-3
Compaq Presario 3000 Models
(Continued)
307503-003.book Page 10 Friday, April 4, 2003 3:37 PM

Product Description
Maintenance and Service Guide 1–11
1.2 Features
■The following processors are available, varying by notebook
model:
❏The Compaq 800 features a 2.4-, 2.0-, or 1.8-GHz
Intel Pentium 4 processor with 512-KB integrated
L2 cache, or a 1.8- or 1.7-GHz Intel Celeron processor
with 256-KB integrated L2 cache
❏The Compaq Presario 3000 features a 3.06-, 2.8-, 2.4-, or
2.0-GHz Intel Pentium 4 processor with 512-KB
integrated L2 cache
■A minimum of 128-MB high-performance Synchronous
DRAM (SDRAM), expandable to 1.0 GB
■Microsoft Windows XP Home
■16.0-inch SXGA (1280 × 1024) or 15.0-, 14.1-, or 13.3-inch
XGA (1024 × 768), TFT display with over 16.7 million
colors, varying by notebook model
■SiS 4X Accelerated Graphics Port (AGP) graphics processor
with 32 or 64 MB DDR shared video memory
■Full-size Windows 98 keyboard with TouchPad pointing
device
■10/100 network interface card (NIC) and 56KB/s V.92
modem integrated on the system board
■AC Link audio
■12-cell Li ion or 10-cell NiMH battery pack
307503-003.book Page 11 Friday, April 4, 2003 3:37 PM

1–12 Maintenance and Service Guide
Product Description
■Support for the following optical drives:
❏8X Max DVD-ROM drive
❏8X Max DVD-CD/RW combination drive
■Support for one Type I PC Card slot with support for both
32-bit CardBus and 16-bit PC Cards
■External 120 or 90 W AC adapter with 3-wire power cord
■80-, 60-, 40-, or 20-GB high-capacity hard drive, varying by
notebook model
■Connectors for:
❏Stereo line out/headphone
❏Mono microphone
❏Infrared
❏Parallel devices
❏External monitor
❏RJ-45 network
❏Universal Serial Bus 2.0 (4)
❏TV out
❏RJ-11 modem
❏AC power
❏IEEE-1394 digital
1.3 Clearing a Password
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:
1. Prepare the notebook for disassembly (refer to Section 5.3,
“Preparing the Notebook for Disassembly,” for more
information).
307503-003.book Page 12 Friday, April 4, 2003 3:37 PM

Product Description
Maintenance and Service Guide 1–13
2. Remove the real time clock (RTC) battery (refer to Section
5.16, “RTC Battery”).
3. Wait approximately five minutes.
4. Replace the RTC battery and reassemble the notebook.
5. Connect AC power to the notebook. Do not reinsert any
battery packs at this time.
6. Turn on the notebook.
All passwords and all CMOS settings have been cleared.
1.4 Power Management
The notebook comes with power management features that
extend battery operating time and conserve power. The notebook
supports the following power management features:
■Standby
■Hibernation
■Setting customization by the user
■Hotkeys for setting level of performance
■Battery calibration
■Lid switch Standby/resume
■Power/Standby button
■Advanced Configuration and Power Management (ACP)
compliance
307503-003.book Page 13 Friday, April 4, 2003 3:37 PM

1–14 Maintenance and Service Guide
Product Description
1.5 Notebook External Components
The external components on the front and right side of the
notebook are shown in Figure 1-2 and described in Table 1-4.
.
Figure 1-2. Front and Right Side Components
Table 1-4
Front and Right Side Components
Item Component Function
1 Display release latch Opens the notebook.
2 Power/Standby light On: Power is turned on.
Off: Power is turned off.
Blinking: Notebook is in Standby mode or a
critical low battery condition exists
307503-003.book Page 14 Friday, April 4, 2003 3:37 PM