Compaq Armada 110 Manual

b
Maintenance and Service Guide
Compaq Armada 110 and
Compaq Evo N110
Document Part Number: 238850-003
December 2001
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, and performing
computer disassembly procedures.
238850-003.book Page i Friday, December 21, 2001 2:53 PM

© 2001 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, Armada, and Evo are trademarks of Compaq
Information Technologies Group, L.P in the U.S. and/or other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries.
Intel, Pentium, and Celeron are trademarks of Intel Corporation in the U.S.
and/or other countries.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. the warranties for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
Maintenance and Service Guide
Third Edition December 2001
Document Part Number: 238850-003
238850-003.book Page ii Friday, December 21, 2001 2:53 PM

Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models and Features . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.2 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8
1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Enabling Power Savings . . . . . . . . . . . . . . . . . . . . . . 1–9
Timeout Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Setting Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
1.4 Computer External Components . . . . . . . . . . . . . . . 1–11
1.4 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20
2 Troubleshooting
Using the PhoenixBIOS Setup Utility . . . . . . . . . . . . . . . 2–2
Troubleshooting Flowcharts for Portable Computers . . . 2–3
2.1 Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . 2–4
2.2 No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
2.3 No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
2.4 No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
2.5 No Power, Part 4 . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.6 No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
2.7 No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 2–10
2.8 Non-Functioning Docking Station
(if applicable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
2.9 No Operating System (OS) Loading . . . . . . . . . 2–12
2.10 No OS Loading from Hard Drive, Part 1. . . . . 2–13
238850-003.book Page iii Friday, December 21, 2001 2:53 PM

iv Maintenance and Service Guide
Contents
2.11 No OS Loading from Hard Drive, Part 2. . . . . 2–14
2.12 No OS Loading from Hard Drive, Part 3. . . . . 2–15
2.13 No OS Loading from Diskette Drive. . . . . . . . 2–16
2.14 No OS Loading from CD- or DVD-ROM
Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.15 No Audio, Part 1 . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.16 No Audio, Part 2 . . . . . . . . . . . . . . . . . . . . . . . 2–19
2.17 Non-Functioning Device . . . . . . . . . . . . . . . . . 2–20
2.18 Non-Functioning Keyboard. . . . . . . . . . . . . . . 2–21
2.19 Non-Functioning Pointing Device. . . . . . . . . . 2–22
2.20 Network or Modem Connection . . . . . . . . . . . 2–23
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer System Major Components. . . . . . . . . . . . 3–2
3.3 Plastics Kit Components . . . . . . . . . . . . . . . . . . . . . . 3–8
3.4 Hardware Kit Components. . . . . . . . . . . . . . . . . . . . . 3–9
3.5 Cable Kit Components . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–11
3.7 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
4 Removal and Replacement Preliminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–1
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–2
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
238850-003.book Page iv Friday, December 21, 2001 2:53 PM

Maintenance and Service Guide v
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4
5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.5 Mini PCI Communication Board . . . . . . . . . . . . . . . . 5–6
5.6 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.8 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.9 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.10 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.13 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.15 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.16 Disk Cell Real Time Clock (RTC) Battery . . . . . . 5–34
5.17 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3
C Screw Listing
Index
238850-003.book Page v Friday, December 21, 2001 2:53 PM

Maintenance and Service Guide 1–1
1
Product Description
1.1 Models and Features
The Compaq Armada 110 and Evo N110 Series notebooks offer
advanced modularity, Intel Pentium III or Intel Celeron
processors with 64-bit architecture, industry-leading Accelerated
Graphics Port (AGP) implementation, and extensive multimedia
support.
.
Figure 1–1: Compaq Armada 110 and Evo N110
238850-003.book Page 1 Friday, December 21, 2001 2:53 PM

1–2 Maintenance and Service Guide
Product Description
Models
Computer models are shown in Table1-1.
Table 1-1
Compaq Armada 110 and Evo N110
Models and Model Naming Conventions
Key
N11 P 100 4X 20 V C 128 98 9L XXXXXX-XXX
123 45678910 11
Key Description Options
1 Brand / Series
designator A=Armada
N=Evo 11=110
2 Processor type P=Intel Pentium III C=Intel Celeron
3 Processor speed 100=1.0 GHz
850=850 MHz 800=800 MHz 700=700 MHz
4Display
type/size/resolution 4=14.x”
2=12.x” X=XGA (1024 × 768) S=SVGA (800 × 600)
5 Hard drive size 20=20 GB
15=15 GB 10=10.0 GB
6 Optical drive
designator V=8X Max DVD-ROM drive D=24X Max CD-ROM drive
7 Integrated
communication M=modem
0=none C=modem/NIC
combination card
8 RAM 64=64 MB 12=128 MB
9 Operating system 8=Windows 98
Me=Windows
Millennium
Edition (Me)
8M=Windows 98/ME
dual install
2K=Windows 2000
10 Battery cells / type L=9 cells,
Lithium ion H=9 cells, Nickel Metal Hydride
11 SKU#
238850-003.book Page 2 Friday, December 21, 2001 2:53 PM

Product Description
Maintenance and Service Guide 1–3
123 45678910 11
N11P1004X20VC252K L
Danish
Dutch
European
French
French
Canadian
German
Greek/Polish
470028-444
470028-464
470028-442
470028-449
470028-417
470028-454
470028-459
Italian
Spanish
Swedish/Finnish
Swiss
U.K. English
U.S. English
470028-462
470028-468
470028-473
470028-478 &
470028-483
470028-485
470028-435
N11P1004X20VC122K L
Asia/Pacific
Australian 470028-515 470028-489 Japanese 470028-409
N11P1004X20VC12 8 L
People’s Republic of China 470028-503
N11P1004X20VC12 M L
Arabic
Czech
Dutch
European
Greek/Polish
Hebrew
Hong Kong
Hungarian
470028-402
470028-404
470028-409
470028-403
470028-405
470028-407
470028-423
470028-406
Korean
Norwegian
Portuguese
Russian
Slovakian/Slovenian
Swedish/Finnish
Taiwanese
Turkish
470028-420
470028-411
470028-412
470028-414
470028-416
470028-418
470028-421
470028-420
All Compaq Evo N110 computer models use configuration code KFKZ.
Table 1-1
Compaq Armada 110 and Evo N110
Models and Model Naming Conventions (Continued)
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1–4 Maintenance and Service Guide
Product Description
123 45678910 11
N11 C 100 4X 20 D C 12 8M L
Asia Pacific/Thai
Australian
Danish
French
French
Canadian
German
Italian
Japanese
470028-598
470028-443
470028-428
470028-429
470028-426
470028-431
470028-433
470028-445
Latin American
Spanish
Latin American
Spanish (NAFTA)
Spanish
Swiss
U.K. English
U.S. English
U.S. English (NAFTA)
470028-441
470028-497
470028-436
470028-438
& 470028-439
470028-440
470028-424
470028-496
N11 C 100 4X 20 D C 12 2K L
Asia Pacific
Australian
Danish
Dutch
European
French
French
Canadian
German
470028-479
470028-480
472028-452
470028-510
470028-451
470028-455
470028-448
470028-457
Greek/Polish
Italian
Japanese
Spanish
Swedish/Finnish
Swiss
U.K. English
U.S. English
470028-460
470028-461
470028-482
470028-466
470028-467
470028-470 &
470028-471
470028-474
470028-447
All Compaq Evo N110 computer models use configuration code KFKZ.
Table 1-1
Compaq Armada 110 and Evo N110
Models and Model Naming Conventions (Continued)
238850-003.book Page 4 Friday, December 21, 2001 2:53 PM

Product Description
Maintenance and Service Guide 1–5
123 45678910 11
The following Compaq Armada 110 computer models use
configuration code KFKZ.
A11 P 850 4X 20 D C 64 M L 243859-B21
A11 P 850 4X 20 D C 64 M L 243860-B21
(NAFTA)
A11 C 850 4X 20 D C 64 M H 258292-B21
A11 C 850 4X 15 D C 64 M H 243857-B21
A11 C 850 4X 15 D C 64 M H 243858-B21
(Europe)
A11 C 850 2S 15 D C 64 M H 243854-B21
A11 C 850 2S 15 D C 64 M H 243855-B21
(NAFTA)
A11 C 850 2S 15 D C 12 M H 243856-B21
Table 1-1
Compaq Armada 110 and Evo N110
Models and Model Naming Conventions (Continued)
238850-003.book Page 5 Friday, December 21, 2001 2:53 PM