Compaq Armada 110 Manual

b
Maintenance and Service Guide
Compaq Armada 110 and
Compaq Evo N110
Document Part Number: 238850-003
December 2001
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying computer features, components, and
spare parts, troubleshooting computer problems, and performing
computer disassembly procedures.
238850-003.book Page i Friday, December 21, 2001 2:53 PM

© 2001 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, Armada, and Evo are trademarks of Compaq
Information Technologies Group, L.P in the U.S. and/or other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries.
Intel, Pentium, and Celeron are trademarks of Intel Corporation in the U.S.
and/or other countries.
All other product names mentioned herein may be trademarks of their respective
companies.
Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information in this document is provided “as is” without
warranty of any kind and is subject to change without notice. the warranties for
Compaq products are set forth in the express limited warranty statements
accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
Maintenance and Service Guide
Third Edition December 2001
Document Part Number: 238850-003
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Maintenance and Service Guide iii
Contents
1 Product Description
1.1 Models and Features . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
1.2 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8
1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Enabling Power Savings . . . . . . . . . . . . . . . . . . . . . . 1–9
Timeout Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–9
Setting Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
Hibernation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–10
1.4 Computer External Components . . . . . . . . . . . . . . . 1–11
1.4 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–20
2 Troubleshooting
Using the PhoenixBIOS Setup Utility . . . . . . . . . . . . . . . 2–2
Troubleshooting Flowcharts for Portable Computers . . . 2–3
2.1 Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . 2–4
2.2 No Power, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–5
2.3 No Power, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
2.4 No Power, Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
2.5 No Power, Part 4 . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
2.6 No Video, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
2.7 No Video, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . 2–10
2.8 Non-Functioning Docking Station
(if applicable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
2.9 No Operating System (OS) Loading . . . . . . . . . 2–12
2.10 No OS Loading from Hard Drive, Part 1. . . . . 2–13
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iv Maintenance and Service Guide
Contents
2.11 No OS Loading from Hard Drive, Part 2. . . . . 2–14
2.12 No OS Loading from Hard Drive, Part 3. . . . . 2–15
2.13 No OS Loading from Diskette Drive. . . . . . . . 2–16
2.14 No OS Loading from CD- or DVD-ROM
Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
2.15 No Audio, Part 1 . . . . . . . . . . . . . . . . . . . . . . . 2–18
2.16 No Audio, Part 2 . . . . . . . . . . . . . . . . . . . . . . . 2–19
2.17 Non-Functioning Device . . . . . . . . . . . . . . . . . 2–20
2.18 Non-Functioning Keyboard. . . . . . . . . . . . . . . 2–21
2.19 Non-Functioning Pointing Device. . . . . . . . . . 2–22
2.20 Network or Modem Connection . . . . . . . . . . . 2–23
3 Illustrated Parts Catalog
3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1
3.2 Computer System Major Components. . . . . . . . . . . . 3–2
3.3 Plastics Kit Components . . . . . . . . . . . . . . . . . . . . . . 3–8
3.4 Hardware Kit Components. . . . . . . . . . . . . . . . . . . . . 3–9
3.5 Cable Kit Components . . . . . . . . . . . . . . . . . . . . . . . 3–10
3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–11
3.7 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
4 Removal and Replacement Preliminaries
4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . . 4–1
Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2
4.3 Preventing Damage to Removable Drives . . . . . . . . . 4–2
4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . . 4–4
4.5 Packaging and Transporting Precautions . . . . . . . . . . 4–4
4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5
4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6
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Maintenance and Service Guide v
5 Removal and Replacement Procedures
5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . . 5–3
5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–4
5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
5.5 Mini PCI Communication Board . . . . . . . . . . . . . . . . 5–6
5.6 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
5.7 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9
5.8 Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12
5.9 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14
5.10 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18
5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22
5.12 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24
5.13 Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27
5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29
5.15 Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32
5.16 Disk Cell Real Time Clock (RTC) Battery . . . . . . 5–34
5.17 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36
5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39
6 Specifications
A Connector Pin Assignments
B Power Cord Set Requirements
3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1
General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1
Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3
C Screw Listing
Index
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Maintenance and Service Guide 1–1
1
Product Description
1.1 Models and Features
The Compaq Armada 110 and Evo N110 Series notebooks offer
advanced modularity, Intel Pentium III or Intel Celeron
processors with 64-bit architecture, industry-leading Accelerated
Graphics Port (AGP) implementation, and extensive multimedia
support.
.
Figure 1–1: Compaq Armada 110 and Evo N110
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1–2 Maintenance and Service Guide
Product Description
Models
Computer models are shown in Table1-1.
Table 1-1
Compaq Armada 110 and Evo N110
Models and Model Naming Conventions
Key
N11 P 100 4X 20 V C 128 98 9L XXXXXX-XXX
123 45678910 11
Key Description Options
1 Brand / Series
designator A=Armada
N=Evo 11=110
2 Processor type P=Intel Pentium III C=Intel Celeron
3 Processor speed 100=1.0 GHz
850=850 MHz 800=800 MHz 700=700 MHz
4Display
type/size/resolution 4=14.x”
2=12.x” X=XGA (1024 × 768) S=SVGA (800 × 600)
5 Hard drive size 20=20 GB
15=15 GB 10=10.0 GB
6 Optical drive
designator V=8X Max DVD-ROM drive D=24X Max CD-ROM drive
7 Integrated
communication M=modem
0=none C=modem/NIC
combination card
8 RAM 64=64 MB 12=128 MB
9 Operating system 8=Windows 98
Me=Windows
Millennium
Edition (Me)
8M=Windows 98/ME
dual install
2K=Windows 2000
10 Battery cells / type L=9 cells,
Lithium ion H=9 cells, Nickel Metal Hydride
11 SKU#
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Product Description
Maintenance and Service Guide 1–3
123 45678910 11
N11P1004X20VC252K L
Danish
Dutch
European
French
French
Canadian
German
Greek/Polish
470028-444
470028-464
470028-442
470028-449
470028-417
470028-454
470028-459
Italian
Spanish
Swedish/Finnish
Swiss
U.K. English
U.S. English
470028-462
470028-468
470028-473
470028-478 &
470028-483
470028-485
470028-435
N11P1004X20VC122K L
Asia/Pacific
Australian 470028-515 470028-489 Japanese 470028-409
N11P1004X20VC12 8 L
People’s Republic of China 470028-503
N11P1004X20VC12 M L
Arabic
Czech
Dutch
European
Greek/Polish
Hebrew
Hong Kong
Hungarian
470028-402
470028-404
470028-409
470028-403
470028-405
470028-407
470028-423
470028-406
Korean
Norwegian
Portuguese
Russian
Slovakian/Slovenian
Swedish/Finnish
Taiwanese
Turkish
470028-420
470028-411
470028-412
470028-414
470028-416
470028-418
470028-421
470028-420
All Compaq Evo N110 computer models use configuration code KFKZ.
Table 1-1
Compaq Armada 110 and Evo N110
Models and Model Naming Conventions (Continued)
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1–4 Maintenance and Service Guide
Product Description
123 45678910 11
N11 C 100 4X 20 D C 12 8M L
Asia Pacific/Thai
Australian
Danish
French
French
Canadian
German
Italian
Japanese
470028-598
470028-443
470028-428
470028-429
470028-426
470028-431
470028-433
470028-445
Latin American
Spanish
Latin American
Spanish (NAFTA)
Spanish
Swiss
U.K. English
U.S. English
U.S. English (NAFTA)
470028-441
470028-497
470028-436
470028-438
& 470028-439
470028-440
470028-424
470028-496
N11 C 100 4X 20 D C 12 2K L
Asia Pacific
Australian
Danish
Dutch
European
French
French
Canadian
German
470028-479
470028-480
472028-452
470028-510
470028-451
470028-455
470028-448
470028-457
Greek/Polish
Italian
Japanese
Spanish
Swedish/Finnish
Swiss
U.K. English
U.S. English
470028-460
470028-461
470028-482
470028-466
470028-467
470028-470 &
470028-471
470028-474
470028-447
All Compaq Evo N110 computer models use configuration code KFKZ.
Table 1-1
Compaq Armada 110 and Evo N110
Models and Model Naming Conventions (Continued)
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Product Description
Maintenance and Service Guide 1–5
123 45678910 11
The following Compaq Armada 110 computer models use
configuration code KFKZ.
A11 P 850 4X 20 D C 64 M L 243859-B21
A11 P 850 4X 20 D C 64 M L 243860-B21
(NAFTA)
A11 C 850 4X 20 D C 64 M H 258292-B21
A11 C 850 4X 15 D C 64 M H 243857-B21
A11 C 850 4X 15 D C 64 M H 243858-B21
(Europe)
A11 C 850 2S 15 D C 64 M H 243854-B21
A11 C 850 2S 15 D C 64 M H 243855-B21
(NAFTA)
A11 C 850 2S 15 D C 12 M H 243856-B21
Table 1-1
Compaq Armada 110 and Evo N110
Models and Model Naming Conventions (Continued)
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1–6 Maintenance and Service Guide
Product Description
Features
■Processors, varying by computer model:
❏1.0-GHz or 850- or 800-MHz Intel Pentium III
processors, with 256-KB integrated cache, varying by
computer model
❏1.0-GHz or 850- or 700-MHz Intel Celeron processors,
with 128-KB integrated cache, varying by computer
model
■ATI RAGE LT Pro, 4-MB SGRAM (synchronous graphics)
■64-MB high-performance Synchronous DRAM (SDRAM),
expandable to 320 MB
■Microsoft Windows 98 or Windows Me preinstalled
123 45678910 11
The following Compaq Armada 110 computer models use
configuration code JMVZ.
A11 P 800 4X 10 V C 64 M L 226917-B21
A11 P 800 4X 10 D C 64 M L 226915-B21
A11 P 800 4X 10 D C 64 M L 231665-B21
(NAFTA)
A11 P 800 2S 10 D C 64 M L 226918-B21
A11 C 700 4X 10 D C 64 M L 231664-B21
A11 C 700 4X 10 D C 64 M H 226919-B21
A11 C 700 2S 10 D M 64 8M H 226921-B21
A11 C 700 2S 10 D M 64 8M H 231663-B21
(NAFTA)
Table 1-1
Compaq Armada 110 and Evo N110
Models and Model Naming Conventions (Continued)
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Product Description
Maintenance and Service Guide 1–7
■Displays, varying by computer model:
❏14.1-inch, SXGA, CTFT (1024 × 768) display, with over
16.8 million colors
❏12.1-inch, SVGA, CTFT (800 × 600) display, with over
16.8 million colors
■Full-size TouchPad keyboard
■Mini PCI 56K V.90 modem or mini PCI V.90 modem plus
10/100 NIC combination card, varying by computer model
■One Type II PC Card slot with support for both 32-bit
CardBus and 16-bit PC Cards
■External AC adapter with power cord
■9-cell Lithium ion (Li ion) or Nickel Metal Hydride (NiMH)
battery pack
■20- or 10-GB high-capacity hard drive, varying by computer
model
■Connectors for:
❏stereo speaker/headphone
❏microphone
❏universal serial bus
❏RJ-45 network (internal network models only)
❏RJ-11 modem
❏keyboard/mouse
❏AC power
❏infrared port
■Stereo speakers
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1–8 Maintenance and Service Guide
Product Description
1.2 Security
If the notebook you are servicing has a password and you know
the password, follow these steps to disable or clear the password:
1. Access PhoenixBIOS Setup Utility (PSU) by turning on the
computer and pressing F10 when the Compaq logo displays
on the screen.
2. Enter the current password and press enter.
3. Move to Password On Boot. Use the +or -key to select
disable and press enter.
4. Move to Set Supervisor Password. In the upper space, enter
the current password and press enter. In the spaces to enter the
new password and confirm new password, press enter. Press
enter again to exit the screen.
5. Use the arrow keys to select Exit from the menu bar.
6. Make sure Exit Saving Changes is selected. Press enter, then
select Yes to save the changes and exit.
If the notebook you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS.
1. Prepare the computer for disassembly. Refer to Section 5.3,
“Preparing the Computer for Disassembly,” for more
information.
2. Remove the disk cell RTC battery (refer to Section 5.15,
“Disk Cell Real Time Clock (RTC) Battery”).
3. Wait approximately five minutes.
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Product Description
Maintenance and Service Guide 1–9
4. Reassemble the computer.
5. Connect AC power to the computer. Do NOT reinsert the
battery pack at this time.
6. Turn on the computer.
7. All passwords and all CMOS settings are clear.
1.3 Power Management
The computer operating system provides power management
utilities that help maintain and conserve power when the
computer is running on battery power.
To access power management options, select the power
application icon in the operating system’s Control Panel.
Enabling Power Savings
The Enable Power Savings feature in Power Management
controls all power management features. When set to disabled,
the power menu is automatically disabled. The default setting is
enabled.
Timeout Settings
Timeout functions can be set up to power down computer
components by selecting the Power Schemes tab from the power
application in the operating system’s Control Panel. When a
component such as the monitor, hard drive, system, or video is
not in use, the component powers down to conserve power. The
time out interval can be set from one minute up to several hours.
The component will power up again when you access it or press
any key.
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1–10 Maintenance and Service Guide
Product Description
Setting Standby
Standby is initiated by pressing the Fn+F4 hotkeys or
automatically by the computer if it reaches the defined percentage
of battery pack power remaining. When Standby is initiated,
several subsystems will power off to conserve energy. The system
will wake up from Standby when a key is pressed. Although the
Standby mode maintains the information and opens the file upon
wake-up, any unsaved information is lost if the computer is
turned off before ending Standby.
Hibernation
Hibernation is an energy-saving feature and safeguard that saves
information in RAM to a hibernation file on the hard drive, then
shuts down the computer. Hibernation is initiated by the computer
when the computer reaches the defined percentage of battery
pack power remaining. To wake the computer from Hibernation,
press the power button. When you resume work, the information
returns to the screen where you left off.
The computer uses the operating system with a power
management utility that helps you maintain and conserve power
when the computer is running on battery power.
Standby
Standby is an energy-saving feature that conserves power and
reduces startup time.
Standby reduces power to system components that are not being
used. Standby can be initiated by you or by the system. When
Standby is initiated, all work is saved in random access memory
(RAM) and the screen is cleared. When work is resumed, the
information returns to the screen.
Refer to Section 1.4 in this chapter to identify the Power, Standby,
and Hibernation controls.
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Product Description
Maintenance and Service Guide 1–11
1.4 Computer External Components
The external components on the display and left side of the
computer are shown in Figure 1-2 and described in Table 1-2.
Figure 1–2: Display and Left Side Components
Table 1-2
Display and Left Side Components
Item Component Function
1 Display release latch Releases the display to open the computer.
2 Infrared port Links another IrDA-compliant device for
wireless communication.
3 Vent Allows airflow to cool internal components.
4 PC Card slot Supports 32-bit (CardBus) and 16-bit
PC Cards.
5 PC Card eject button Ejects a PC Card from the PC Card slot.
6 Diskette drive Accepts 3.5-inch diskettes.
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1–12 Maintenance and Service Guide
Product Description
The computer right side and rear panel components are shown in
Figure 1-3 and described in Table 1-3.
Figure 1–3: Right Side and Rear Panel Components
Table 1-3
Right Side and Rear Panel Components
Item Component Function
1 Optical drive Accepts CD- or DVD-ROM disks,
depending on the computer model.
2 Security cable slot Attaches an optional security cable to the
computer.
3 Stereo speaker/
headphone jack Connects stereo speakers, headphones, headset, or television audio.
4 Microphone jack Connects a single sound channel
microphone.
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Product Description
Maintenance and Service Guide 1–13
5 Keyboard/mouse
connector Connects an optional full-sized keyboard or a mouse. When this connector is used, both
the external and computer keyboard and
pointing device are active. An optional
splitter/adapter allows both an external
keyboard and mouse to be used at the
same time.
6 Power jack Connects any one of the following:
■AC Adapter
■Optional Automobile Power
Adapter/Charger
■Optional Aircraft Power Adapter
7 RJ-11 jack (internal
modem models only) Connects the modem cable to an internal modem.
✎A modem cable is included with
internal modem models.
8RJ-45jack
(network models only) Connects the network cable.
✎A network cable is included with
network models.
9 Universal Serial Bus
(USB) connector Connects USB devices.
10 Vent Allows airflow to cool internal components.
11 Serial connector Connects a serial device.
12 External monitor
connector Connects an external monitor or overhead projector.
13 Parallel connector Connects a parallel device.
Table 1-3
Right Side and Rear Panel Components (Continued)
Item Component Function
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1–14 Maintenance and Service Guide
Product Description
The computer keyboard components are shown in Figure 1-4 and
described in Table 1-4.
Figure 1–4: Keyboard Components
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Product Description
Maintenance and Service Guide 1–15
Table 1-4
Keyboard Components
Item Component Function
1Fn key Used with hotkeys to perform preset hotkey
functions.
2Caps lock key Turns on the caps lock function.
3F1 through F12
function keys Perform preset functions.
4 Display switch Turns off the computer display if the
computer is closed while on.
5 Embedded numeric
keypad Converts keys to numeric keypad.
6 Cursor control keys Move the cursor around the screen.
7Windows
application keys Displays a menu when using a Microsoft application. The menu is the same that is
displayed by pressing the right mouse
button.
8 Microsoft logo key Displays Windows Start menu.
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