Compaq StorageWorks 4000 - RAID Array User manual

Technology Brief
June 1999
ECG0205699A
Prepared by ECG Technology
Communications Group
Compaq Computer Corporation
Contents
Introduction............................... 3
Hardware Technology ............... 4
StorageWorks RAID Array
4000........................................ 4
StorageWorks RAID Array
4000 Controllers....................... 5
Compaq StorageWorks Fibre
Channel Host Adapter.............. 7
StorageWorks Fibre Channel
Storage Hub 7.........................10
StorageWorks Fibre Channel
Storage Hub 12.......................10
Gigabit Interface Converters....11
Cables....................................12
Hardware Architecture .............12
Firmware...................................14
Operating Systems
Supported.................................15
Redundant Operating
Systems Supported.................15
Non-redundant Operating
Systems Supported.................15
Compaq Utilities.......................16
Array Configuration Utility........16
Fibre Fault Isolation Utility .......17
User Diagnostics Utility............18
Array Diagnostics Utility...........19
Compaq Insight Manager........19
Compaq Redundancy
Manager for Microsoft
Windows NT...........................19
Performance.............................20
Migration to RA4000 from
SCSI Technology......................21
Clustering with RA4000............22
For More Information................22
APPENDIX A: User
Diagnostics Utility ....................23
Compaq RAID Array 4000
Overview
Abstract: The Compaq StorageWorks RAID Array 4000 (RA4000),
formerly the Fibre Channel Storage System, is an external storage
solution incorporating Fibre Channel interconnect technology. This
solution overcomes inherent limitations of small computer systems
interface (SCSI) interconnect technology. Fibre Channel interconnect
technology is designed to satisfy the requirements of such enterprise
applications as databases, data marts, email, groupware, Web
servers, and file and print for large storage capacity and scalable
input/output (I/O) performance.
The architecture of this Fibre Channel storage solution enables
administrators to simultaneously achieve multiple goals:
•To provide hardware redundancy and failover capabilities with
no single point of failure (NSPOF).
•To build a scalable external storage solution for high capacity or
high growth applications by:
•Scaling a single I/O slot to more than 3.2 TB.
•Scaling an 8-PCI-slot server to more than 25.6 TB.
•To scale cache and processing power for increased I/O
performance.
•To conserve I/O slots for connecting other types of I/O devices.
This technology brief explains the hardware components, hardware
architecture, firmware functionality, software support, and
performance expectations for the RA4000.

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Notice
The information in this publication is subject to change without notice and is provided “AS IS” WITHOUT
WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS
INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR
ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES
WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS
PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF
COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying
such products. Nothing herein should be construed as constituting a further or additional warranty.
This publication does not constitute an endorsement of the product or products that were tested. The
configuration or configurations tested or described may or may not be the only available solution. This test
is not a determination or product quality or correctness, nor does it ensure compliance with any federal,
state, or local requirements.
Product names mentioned herein may be trademarks and/or registered trademarks of their respective
companies.
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Pentium is a registered trademark of Intel Corporation.
Copyright ©1999 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A.
Compaq RAID Array 4000 Overview
Technology Brief prepared by ECG Technology Communications Group
First Edition (June 1999)
Document Number ECG0205699A

Compaq RAID Array 4000 Overview 3
ECG0205699A
Introduction
Note: This paper includes the terms fibre and fiber. Fibre is the international spelling that refers
to the Fibre Channel Standards that include optical and copper media. Fiber refers to the optical
media used to implement Fibre Channel.
Applications central to enterprise operations demand remarkable storage capacity and scalable
performance. Data marts, for example, may grow by as much as 400 percent per year. Email data
and Lotus Notes data typically double each year. Databases and consolidated print and file
applications also demand increasing storage capacity. With its inherent I/O and physical
limitations, SCSI technology cannot support the scalability of storage capacity and I/O
performance required by such applications.
The expanding need for enterprise storage capacity and performance demands new storage
solutions. After extensively studying possible alternatives, Compaq has determined that Fibre
Channel is the best interconnect technology to propel growth of enterprise storage. As a result,
Compaq actively participates in industry standardization efforts for Fibre Channel interconnect
technology and is continuing to develop products incorporating that technology.
The RA4000 is a primary storage solution incorporating Fibre Channel technology. The Fibre
Channel architecture of this solution enables administrators to scale the storage capacity
supported by a single, 8 PCI-slot server from gigabytes to more than 25.6 TB, while
simultaneously scaling cache, processing power, and throughput of their storage subsystem.
The RA4000 is an external array storage system which means the array controller is housed in the
hard disk drive (HDD) instead of the server. This design enables clustering and NSPOF
configurations that allows the enterprise to reduce its planned and unplanned downtime.
Unplanned system downtime, which usually is caused by component failure, can be significantly
reduced by using RAID and redundant components. Planned downtime, such as planned
maintenance or system expansion, also can be reduced with the RA4000 solution.
Features of the RA4000 include:
•Online capacity expansion
•Hot growth
•Hot add (Novell)
•PCI hot-plug support
•The connectivity benefits of Fibre Channel technology1
The RA4000 solution provides enterprises with increased availability, scalability in both
performance and capacity, and a tight integration with ProLiant servers. This leap in capacity,
scalability, and availability results from innovations to proven Compaq hardware and software
products and from total storage system integration. The RA4000 targets computing environments
that require large, rapidly growing storage capacity and scalable I/O performance.
This technology brief will explain the hardware components, hardware architecture, firmware
functionality, software support, and performance expectations for the RA4000.
1It is easier to add storage in rack configurations.

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Hardware Technology
The RA4000 consists of 11 hardware components that can be interconnected to form a Fibre
Channel Arbitrated Loop (FC-AL) topology:
•Compaq StorageWorks RAID Array 4000
•Compaq StorageWorks RAID Array 4000 Controller
•Compaq StorageWorks RAID Array 4000 Redundant Controller2
•Compaq StorageWorks Fibre Channel Host Adapter/E
•Compaq StorageWorks Fibre Channel Host Adapter/P
•Compaq StorageWorks Fibre Channel Storage Hub 7
•Compaq StorageWorks Fibre Channel Storage Hub 12
•Short wave gigabit interface converters
•Long wave gigabit interface converters
•Multi-Mode Fibre Channel Cables
•Single-Mode Fibre Channel Cables
StorageWorks RAID Array 4000
This section describes the function of each hardware component and then explains the hardware
architecture and Fibre Channel topology used in the RA4000.
An RA4000 is an external drive enclosure containing:
•A high-performance RA4000 Controller.
•An optional RA4000 Redundant Controller.
•A hot-pluggable fan assembly.
•Optional redundant hot-pluggable power supplies.
The RA4000 is available in a tower or a 4U rack form factor and supports hot-pluggable drives.
The RA4000 enhances the availability of data through redundant controllers that can be deployed
in an NSPOF storage system.
2The redundant controller is an RA4000 Controller with redundancy support firmware.

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A single RA4000 accommodates up to eight 1.6-inch or twelve 1-inch Wide-Ultra SCSI-3,
Fast-Wide SCSI-2 or Fast SCSI-2 drives. As Table 1shows, a single, fully populated RA4000
can provide a total capacity of up to 291.2 GB using eight hard disk drives. For installations in
which improved performance (spindle density for example) is more important than maximum
capacity, 12 hard drives placed in an RA4000 can provide up to 218.4 GB of capacity.
Table 1. Storage capacity of a single Compaq StorageWorks RAID Array 4000
Maximum Total Capacity (gigabytes)
Maximum
Number of
Drives Drive Size
(inches)
Native Capacity
per Drive
(gigabytes) RAID 0 RAID 1 RAID 4 or 5
81.6 36.4 291.2 145.6 254.8
81.6 18.2 145.6 72.8 127.4
81.6 9.1 72.8 36.4 63.7
12 1.0 18.2 218.4 109.2 200.2
12 1.0 9.1 109.2 54.6 100.1
12 1.0 4.3 51.6 25.8 47.3
StorageWorks RAID Array 4000 Controllers
The RA4000 Controller is an intelligent Fibre Channel-to-SCSI array3controller integrated into
the RA4000 solution. The controller is based on the Compaq SMART-2 architecture and has two
Wide-Ultra SCSI-3 channels. Each channel can transfer data at 40 megabytes per second (MB/s)
for a total of 80 MB/s possible internal bandwidth. The array controller-to-host interface is Fibre
Channel for high-speed connection to the server. The Fibre Channel interface can transfer data to
the server at burst rates of 100 MB/s.
The RA4000 Controller:
•Supports RAID40, 0+1, 1, 4, and 5.
•Supports multiple logical drives and online capacity expansion within the array.
•Features sixth-generation Compaq RAID technology and components.
•Can have a total of 64 MB of usable cache (16 MB read and 48 MB user-selectable
read/write). The cache is scalable up to 5.6 GB in an 8-slot, single server environment.
The RA4000 Redundant Controller is the same controller as the standard RA4000 controller with
redundancy support firmware embedded that adds higher availability not found previously in
Compaq storage systems. The RA4000 Redundant Controller fully supports Compaq Insight
Manager, Pre-Failure Warranty, and Fibre Channel Host Adapter failover.
The RA4000 Controller and RA4000 Redundant Controller supports Wide-Ultra SCSI-3,
Fast-Wide SCSI-2, or Fast SCSI-2 drives. Use of SCSI technology inside the RA4000 allows
customers to use existing SCSI disk drives. Since hard disk drives are the most costly part of a
storage system, this compatibility can reduce the cost of implementing an RA4000.
3An array is a set of disk drives that are physically grouped together and can be subdivided into logical drives consisting of one or
more disks in the set.
4Redundant Array of Independent Disks. RAID levels are methods that improve array performance and provide for protection of the
data on disks.

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Hot-Swapping Disk Drives
The RA4000 Controller supports individual failed disk drives to be removed from an RA4000
and replaced them while the array is active. After the new drive is installed, the Compaq
Automatic Data Recovery software automatically rebuilds data on the new drive without
administrator intervention.
Online Capacity Expansion
The RA4000 Controller supports adding disk drives to an RA4000 and redistributing the data
across the drives in the array while the array is active. Note, however, that to add an additional
RA4000 to the overall storage system, reboot the server.
Array Accelerator
Each RA4000 Controller installed in an RA4000 includes an enhanced Array Accelerator with a
total of 64 MB of cache. Of that total, 16 MB is dedicated read cache that is integrated on the
base controller board. The remaining 48 MB is user-configurable5, battery-backed read/write
cache located on a small, removable board that plugs into the base controller board.
For owners of the original Fibre Channel Storage System Controller with 32 MB of cache,
Compaq offers a memory upgrade that expands the total memory available to 64 MB. 16 MB of
dedicated read cache remains integrated on the original base controller board. The 48 MB
memory upgrade is a user-configurable, battery-backed board. The default allocation of this
memory cache is 50 percent read and 50 percent write. The user can configure the cache using the
Array Configuration Utility.
An RA4000 Redundant Controller (64-MB cache) can be added to an existing Fibre Channel
Storage System (32-MB cache). In this configuration, all write-cache is disabled and performance
in certain write-intensive environments may be affected. Compaq recommends the memory
upgrade kit in these types of environments.
The RA4000 Controller uses a posted write-caching scheme that allows applications to continue
without waiting for write operations to complete. Without this type of caching, the controller
would be forced to wait until the write data is actually written to the disk before returning
completion status to the operating system.
With write-back caching, the controller can post-write data to high-speed cache memory and
immediately return completion status to the operating system. The write operation is completed in
microseconds rather than milliseconds. Data in the write cache is written to disk later, at an
optimal time for the controller.
While data is in the write cache, it is protected against memory chip failure by Error Checking
and Correcting (ECC) technology and against system power loss by integrated battery backup.
The removable dynamic random access memory (DRAM) with integrated battery keeps
posted-write data secure in the unlikely event that power should be lost or the base controller
board should fail.
Should a system power outage occur while write data is stored in the cache, the data is protected
for at least four days by power from the battery backup system.
5Configure cache memory using the Compaq Array Configuration Utility. Refer to “Array Configuration Utility” later in this
document.

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Once system power is restored, the posted-write data will automatically be written to disk. Should
the base controller board fail, the small write cache board can be removed and installed on a
replacement base controller board, and the posted-write data will automatically be written to disk.
The 16-MB read-ahead cache integrated on the RA4000 Controller uses an intelligent read-ahead
algorithm that anticipates data needs and reduces latency. The algorithm detects sequential read
activity on single or multiple I/O threads and predicts that sequential read requests will follow.
The algorithm then reads data from the disk drives before the data is actually requested. When the
read request occurs, the data is serviced out of the high-speed cache memory at microsecond
speeds rather than from the disk drive at millisecond speeds.
When the firmware detects non-sequential read activity, the read-ahead feature is automatically
disabled. This adaptive read-ahead scheme provides excellent performance for sequential small
block read requests. At the same time, it avoids degradation of random read performance.
The ECC technology used on the Array Accelerator provides greater data protection than
mirroring and is much more cost effective. The ECC scheme generates 16 bits of check data for
every 64 bits of user data. This check data can be used to detect and correct errors. ECC can be
used to detect and correct DRAM bit errors, DRAM chip failures, and memory bus errors on the
Array Accelerator connector.
Compaq StorageWorks Fibre Channel Host Adapter
The Fibre Channel Host Adapter is available in either a PCI version or an EISA6version. The
Fibre Channel Host Adapter/P is a PCI bus master device. The Fibre Channel Host Adapter/E is
for use in a server equipped only with an EISA expansion bus or with a server that has a majority
of EISA bus slots. It takes advantage of the EISA architecture by performing 32 bit bus master
burst transfers. Both the PCI and EISA versions of the Fibre Channel Host Adapter require
installation of a gigabit interface converter (GBIC) into the I/O port before the multi-mode fiber
cable is connected.
In single adapter environments, the server can be connected directly to the RA4000 or multiple
RA4000s using a storage hub. There are no redundant paths to ensure data availability in this
configuration should a component fail.
Figure 1through Figure 4depict examples of some possible RA4000 configurations. For more
detailed information, refer to the appropriate RA4000 manuals.
Using custom-length, 50-micron multi-mode cables, interconnect distances between components
can be up to 500 meters. Therefore, RA4000s can be located up to 1 kilometer from the Fibre
Channel Host Adapter. Using custom-length 9-micron single-mode cables, interconnect distances
between components can be up to 10 kilometers. Therefore, RA4000s can be located up to
20 kilometers from the Fibre Channel Host Adapter.
6Extended Industry Standard Architecture.

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In Figure 1, the Fibre Channel Host Adapter connects to a Storage Hub 7. The Storage Hub 7
connects to the RA4000. GBICs are installed at all fiber interconnections.
Figure 1.Single controller configuration
Additional RA4000s can be added simply by connecting them to the hub while the loop is not
active. The added RA4000 can then be configured using the Array Configuration Utility7.
Figure 2shows that using redundant host adapters, Storage Hubs, and RA4000 Redundant
Controllers, an NSPOF configuration can be deployed.
Figure 2.Redundant controllers configuration
7Refer to Array Configuration Utility later in this document.

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Figure 3shows that the Fibre Channel Host Adapters in an RA4000 topology can be deployed in
a two-node cluster. This configuration does not provide for NSPOF.
Figure 3.Single controllers in a clustered configuration
Figure 4shows that Fibre Channel Host Adapters in a redundant topology can be deployed in a
two-node cluster. This configuration provides for an NSPOF server and storage system.
Figure 4.Redundant controllers in a clustered configuration
The Fibre Channel Host Adapter supports the Compaq ProLiant and rack-mountable ProLiant
family of servers. For up-to-date information about specific server models supported, refer to the
Compaq website:
www.compaq.com/products/storageworks/

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StorageWorks Fibre Channel Storage Hub 7
The Storage Hub 7 is a seven-port hub that creates a 100 MB/s FC-AL through its internal wiring
and logic. In a standard RA4000 configuration, it connects one Fibre Channel Host Adapter and
up to six RA4000s. A 1U rack-mounting kit is available for the Storage Hub 7.
With the use of a Storage Hub 7, a Fibre Channel Host Adapter occupying a single I/O slot can
support up to six RA4000s for a total storage capacity of either of the following:
•1.75 TB using 48 x 36.4 GB, 1.6-inch drives
•1.31 TB using 72 x 18.2 GB, 1.0-inch drives
If, for example, sufficient slots were available in a server, 8 Fibre Channel Host Adapters plugged
into that server could support 48 RA4000s for a total capacity of approximately 14 TB.
RA4000s can be added to the Storage Hub 7 as requirements for storage capacity grow. When an
RA4000 is added to the hub, restart all servers on the system and run the Compaq Array
Configuration Utility.
StorageWorks Fibre Channel Storage Hub 12
The Storage Hub 12 is an intelligent, unmanaged, 12-port hub similar to the Storage Hub 7. Every
Storage Hub 12 includes both a rack-mounting kit and rubber feet for desktop use.
With the use of a Storage Hub 12, a Fibre Channel Host Adapter occupying a single I/O slot can
support up to 11 RA4000s for a total storage capacity of either of the following:
•3.2 TB (using 88 x 36.4 GB, 1.6-inch drives)
•2.4 TB (using 132 x 18.2 GB, 1.0-inch drives)
In a server with 8 PCI slots, Compaq Fibre Channel Storage Hub 12 allow a maximum storage
capacity of more than 25.6 TB. By contrast, Compaq SMART Array Controllers can support only
two ProLiant Storage Systems per I/O slot. The Storage Hub 12 is therefore the ideal solution for
RA4000 configurations requiring the highest level of slot utilization and storage capacity.

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Gigabit Interface Converters
GBICs are available in two varieties:
•Shortwave (GBIC-SW) for connections up to 500 meters.
•Longwave (GBIC-LW) for connections between 500 meters and 10 kilometers.
These industry-standard connection devices hot plug into the storage hubs and controllers. GBICs
convert serial electrical signals into optical signals for transmission across the Fibre Channel
media. GBICs also convert optical signals received from the Fibre Channel media into electrical
signals.
A GBIC-SW provides:
•A transmission rate of 100 MB/s in each direction.
•A transmission distance of up to 200 meters between components using 62.5 micron,
multi-mode fiber optic cable.
•A transmission distance of up to 500 meters between components using 50-micron,
multi-mode fiber optic cables.
A GBIC-LW provides:
•A transmission rate of 100 MB/s in each direction.
•A transmission distance of up to 10 kilometers between components using 9-micron,
single-mode fiber optic cables.
Figure 5.Gigabit interface converter
A GBIC is required for each connection in an RA4000. GBIC-SWs are provided with RA4000s
and Fibre Channel Host Adapters. GBIC-LWs and single-mode fiber optic cables, as well as
additional GBIC-SWs and multi-mode cables, can be purchased separately.
For trouble-free operation, keep Fibre Channel connectors and GBICs clean. To protect them
from contamination, GBICs and fiber cables are shipped with dust caps installed. Remove dust
caps only to make an optical connection. Reinstall the dust caps whenever the cables or GBICs
are disconnected.
Compaq products ship with instructions for making clean connections. Cleaning should be
performed any time that an open connection might have been exposed to dust or that there is
doubt about the connector’s cleanliness. A cleaning kit is available from Compaq for this
purpose.

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Cables
The RA4000 uses 50-micron, multi-mode fiber optic cable, and 9-micron, single-mode fiber optic
cable. The RA4000 ships with a 2-meter multi-mode cable. The Fibre Channel Host Adapter
ships with a 5-meter multi-mode cable. Standard lengths for multi-mode cable option kits are
2meter, 5 meter, 15 meter, 30 meter, and 50 meter. For installations requiring longer cable
lengths, single-mode cables, or additional cables, customers may contact a Compaq reseller or
special cable supplier. Refer to www.compaq.com and www.networks.digital.com/dr/opendec for
more detailed information on Fibre Channel transmission, types of cable, and connection
components.
Figure 6.Fiber optic cable
Hardware Architecture
Fibre Channel is the best interconnect technology to overcome inherent I/O and physical
limitations of SCSI technology and to propel future growth of enterprise storage. For its first
scalable Fibre Channel storage solution for x86-based servers, Compaq selected FC-AL topology.
An FC-AL is a serial interface that creates logical point-to-point connections between ports.
Because it uses the minimum number of transceivers and no centralized switching function,
FC-AL provides a low-cost, yet highly flexible solution.
Each Fibre Channel node has one or more ports that enable external communication. Each port
uses two fibers to communicate with its neighboring ports on the loop, one for incoming
information and the other for outgoing information. All of the components that connect ports
comprise the interconnect topology.

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Figure 7shows that the Storage Hub 7 contains seven serially connected ports. The Storage
Hub 12, on the other hand, contains 12 serially connected ports. Internal signaling within the hubs
is electrical. The internal hub connections and logic create an FC-AL. The bandwidth of the loop
is shared by all ports on the loop. A single pair of ports on the loop communicates at any one
time, while the other ports on the loop act as repeaters. Each port is fitted with a port bypass
switch to maintain the continuity of the loop in the event a controller or device attached to that
port malfunctions or is powered off. This port bypass capability improves fault tolerance.
Figure 7.Compaq StorageWorks Fibre Channel Storage Hub 7
The shortwave laser technology used in the RA4000 supports transmission distances between
components of up to 500 meters on 50-micron, multi-mode fiber optic cable with no
electromagnetic interference. Consequently, the Fibre Channel Host Adapter can be located as
much as 500 meters from the Fibre Channel Storage Hub, which in turn can be located as much
as 500 meters from the RA4000s. GBIC-LW and single-mode fiber optic cables increase the
point-to-point connection distance to 10 kilometers.
Server Array
Hub
GBIC-LW GBIC-LW
< 500 m < 500 m
GBIC-SW GBIC-SW
< 10 km < 10 km
Figure 8.Possible storage configurations

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Important goals in deploying the RA4000 include:
•Expanding the storage capacity accessible by a server.
•Supporting shared storage configurations.
•Enabling customers to scale storage capacity economically to meet their needs.
By moving disk array controllers outside of the server and into external drive array housings and
by connecting them through a storage hub to a host-based adapter occupying a single server slot,
a single server can access up to eleven RA4000s with a potential storage capacity of 3.2 TB using
only one I/O slot and the Storage Hub 12.
The RA4000 supports optional online spare drives. Data availability and reliability are enhanced
by RAID functionality provided in the RA4000 Controller and by the data integrity features and
low error rates of Fibre Channel technology. A redundant, hot-pluggable fan assembly and an
optional, redundant hot-pluggable power supply add to the subsystem availability.
The RA4000 brings NSPOF functionality to workgroup and departmental servers with optional
redundant array controllers and failover software. If the active controller or other component fails
or becomes inoperative in a redundant configuration, the failover software will activate the
standby controller or component, notify the system administrator of the problem, and maintain
operation of the storage subsystem.
This redundant technology:
•Minimizes unplanned downtime.
•Provides for enhanced scalability.
•Provides for enhanced performance8.
•Increases availability.
Firmware
The firmware stored in read only memory (ROM) on the Fibre Channel Host Adapter and on
RA4000 Controllers defines the features of the RA4000. The firmware controls RAID operation,
error handling, and management information as reported to Compaq Insight Manager. The
RA4000 ships with the appropriate firmware loaded. To install previously used disk drives in an
RA4000, flash the disk ROM to upgrade the firmware on the used disk drives.
For easy maintenance, flash firmware upgrades for the RA4000 onto the RA4000 Controller
using Compaq Options ROMPaq. It is provided on the Compaq SmartStart and Support Software
CD 4.30 or later that is provided with the Fibre Channel Host Adapter. Controllers in redundant
configurations must have the same firmware version (2.36 or later).
8For detailed informaton, refer to the RAID Array 4000 Storage System: Deployment and Configuraton White Paper.

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The Compaq SmartStart and Support Software CD contains software, drivers, and utilities that
automate installation of a reliable, well-integrated, and proven server configuration. This
easy-to-follow program streamlines server setup, tunes the Compaq server to take full advantage
of the hardware and software, and provides consistent server performance.
The RA4000 has enhanced drive array capabilities. Therefore, Compaq recommends that
customers use the latest Systems ROMPaq to flash the ROM on existing servers before installing
a Fibre Channel Host Adapter.
Systems ROMPaq is a special Compaq utility for updating the firmware in Compaq servers. It is
also provided on the Compaq SmartStart and Support Software CD 4.30 or later.
Operating Systems Supported
Installing operating system software from the Compaq SmartStart and Support Software CD 4.30
or later ensures that required device drivers for the operating system will automatically be
installed and configured.
Redundant Operating Systems Supported
RA4000 redundant configurations support the following:
•Microsoft Windows NT 4.0, Windows NT Enterprise Edition, and Microsoft Cluster Server
•NetWare 4.xx and NetWare 5.xx
Non-redundant Operating Systems Supported
The RAID Array 4000 supports the following:
•Microsoft Windows NT 4.0 and Windows NT Enterprise Edition
•NetWare 3.12, NetWare 3.20, NetWare 5.0, NetWare High Availability Server, NetWare
Cluster Server, and intraNetWare
•SCO OpenServer, UnixWare 2.1, and UnixWare 7
•Banyan VINES 6.x and 7.x
•OS/2 SMP 2.11 and OS/2 Warp Server family of products
•Sun Solaris 2.5, 2.5.1, and 2.6
With the exception of the Storage Hub 12, all components of RA4000 support Microsoft Cluster
Server (MSCS). After the necessary testing and integration work is complete, the Storage Hub 12
will also support Microsoft Cluster Server. For the most up-to-date information about software
support, refer to the Compaq website:
www.compaq.com

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Compaq Utilities
Compaq has developed the following utilities to simplify configuration and maintenance of the
RA4000:
•Array Configuration Utility
•Fibre Fault Isolation Utility
•User Diagnostics Utility
•Array Diagnostics Utility
•Compaq Insight Manager
•Compaq Redundancy Manager
Array Configuration Utility
The Compaq Array Configuration Utility (ACU) uses a graphical interface to streamline
configuration of RA4000s. It contains intuitive, online configuration wizards that provide guided
paths for complete array configuration. It also contains customized paths for administrators
needing complete control over configuration options. ACU 1.20 and later provides an interface to
intelligent features of the RA4000 Controller that make it easy for administrators to configure,
modify, expand, manage, and monitor their storage.
The ACU is provided on the Compaq SmartStart and Support Software CD 4.30 or later. It can be
used to:
•Perform initial configuration of the RA4000 Controller.
•Add disk drives to an existing configuration.
•Reconfigure the controller.
The Array Configuration Utility:
•Illustrates the controller configuration in an easy-to-understand graphical format.
•Contains configuration wizards that walk the administrator through the configuration process.
•Suggests optimal configuration and fault tolerance for unconfigured controllers.
•Identifies various configuration errors.
•Indicates the physical location of drives being configured.
Using the Compaq ACU, an administrator can quickly assign physical drives to an array. Up to
4drives can be assigned as online spares, and from 1 to 32 logical drives can be created per
controller. The ACU steps through each logical drive configuration until all space is allocated.
Fault tolerance levels can be selected on a logical drive basis.

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Custom configuration paths allow the administrator to examine the details of both logical and
physical views and make specific configuration changes if necessary. Graphical views of the
array and the logical drives make it easy to visualize how the storage is configured.
Capacity expansion is done at the array level, not at the logical drive level. In most cases, all disk
drives attached to a controller should be grouped together into a single array. This provides the
most efficient use of RAID redundancy.
In designing the ACU for the RA4000, Compaq added some new features to assist administrators.
For example, to help an administrator remember the physical location of the drive being
configured, all three light-emitting diodes (LED) on the physical drive tray for that controller will
flash.
The new user interface in this ACU displays more information such as the ID assigned to each
RA4000 on the FC-AL. The administrator can change these ID assignments in the Controller
Settings window.
The Compaq ACU originally was designed to configure a maximum of eight controllers.
Currently, Windows NT supports a maximum of eight logical drives in an RA4000. In maximum
configuration environments, the ACU may operate a bit slower than expected. The ACU displays
an hourglass cursor to indicate that it is processing.
Fibre Fault Isolation Utility
Since the RA4000 is the first Compaq product to use a FC-AL topology and the loop includes
many components, Compaq developed two new support tools found on the SmartStart and
Software Support CD:
•Fibre Channel Troubleshooting Guide
•Fibre Fault Isolation Utility
The troubleshooting guide describes components of the RA4000 and discusses the Fibre Fault
Isolation Utility. The troubleshooting guide contains flowcharts and other information for
troubleshooting.
The Fibre Fault Isolation Utility verifies the installation and operation of a new or existing
RA4000. When used with the troubleshooting flow charts, this utility provides fault detection and
helps to isolate problems on the FC-AL.
Before configuring the system, run the Fibre Fault Isolation Utility as soon as all hardware
components of the RA4000 have been connected. This utility runs offline9on the server. It shows
each Fibre Channel Host Adapter and each RA4000 that is properly connected on the loop. If one
of these components is not displayed on the screen, the StorageWorks Fibre Channel
Troubleshooting Guide should be consulted to determine why.
The Fibre Fault Isolation Utility displays all devices that are properly logged on to the FC-AL and
tests for link errors within the loop. A link is that portion of the loop between the Fibre Channel
Host Adapter and a storage hub or between a storage hub and the RA4000.
9In this case, offline means equipment that is turned off, not operating, or is not physically connected to the system.

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User Diagnostics Utility
If the Fibre Fault Isolation Utility indicates that a fault exists, run the User Diagnostics Utility
that Compaq developed for enterprise systems. The User Diagnostics Utility is a group of
hardware diagnostic tests designed to test the RA4000 and attached SCSI drives. This utility can
isolate a fault to a specific drive within an RA4000 or to a specific component in the loop. The
StorageWorks Fibre Channel Troubleshooting Guide and the User Diagnostics Utility can find
the cause of potential faults in an RA4000 system and Fibre Channel connections.
The hardware diagnostic tests within the User Diagnostics Utility are grouped into two test
modes.
The first test mode, which runs on a notebook computer or a handheld PC, takes advantage of the
built-in self-test on the RA4000 Controller to determine which subsystem is failing. Tested
components include cache, RAM, PCI bus, SCSI bus, LEDs, RA4000 Controller, power supply,
system fans, GBICs, and fiber cable. This first test mode also displays information about the
RA4000 Controller, such as firmware revision, worldwide name, and board serial number.
The second test mode, which runs on a server through the Fiber Channel interconnect, displays
the array controllers and logical volumes found, configuration revisions, and firmware revisions.
These tests simultaneously exercise multiple logical volumes and trap any error conditions.
The User Diagnostics Utility is available on the Compaq SmartStart and Support Software CD
4.30 or later that is provided with Compaq servers and that ships with the Fibre Channel Host
Adapter kit. There are two versions of User Diagnostics on the CD:
•Windows 95 (to run on a server or notebook computer)
•Windows CE (to run on a handheld PC)
The two versions are separate executables. Both versions perform the first test mode. Only the
Windows 95 version performs the second test mode.
Note: With Compaq SmartStart and Support Software CD 4.30, the first test mode of the User
Diagnostics Utility operates only when the utility is run on a notebook computer or a
handheld PC.
Running the User Diagnostics Utility is simple, but it requires slightly different steps, depending
on whether the administrator runs the utility on a server, notebook, or handheld PC. Table 3in the
appendix summarizes how to access and run the User Diagnostics Utility from the three types of
machines.

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Array Diagnostics Utility
Because array controllers are complex devices, Compaq provides an Array Diagnostics Utility
(ADU) to help administrators quickly identify problems. The ADU identifies such problems as:
•An incorrect version of firmware.
•Drives that are installed in the wrong order.
•Inappropriate error rates.
•A failed battery on the Array Accelerator board.
The ADU displays a more detailed analysis of the system configuration than the ACU does. If the
cause of a problem is still not apparent, the ADU can generate a full report that administrators can
fax or email to Compaq customer service for telephone support.
An offline version of the ADU is provided on the Compaq Support Software CD 4.30 or later.
The ADU is designed for use not only with RA4000 Controllers, and with Compaq SMART-2
and SMART Array Controllers.
Compaq Insight Manager
Compaq Insight Manager is a client-server SNMP10-based tool for integrated management of the
server environment. It monitors performance and other operating characteristics of SMART-2 or
RA4000 Controller-based storage. It displays configuration information, operating system device
driver version numbers, controller firmware version numbers, Pre-failure Warranty information,
and operating statistics. The RA4000 is supported by Compaq Insight Manager 3.60 and later.
Insight Manager warns administrators of potential drive problems before they occur. A
background task monitors several essential drive parameters and notifies Insight Manager if a
drive fails to meet certain preset criteria. Insight Manager, then alerts the administrator to the
potential problem.
Compaq Redundancy Manager for Microsoft
Windows NT
The Compaq Redundancy Manager software is a redundancy management utility for servers
using the RA4000 in configurations with NSPOF. The Redundancy Manager configures the
environment with using redundant Fibre Channel Host Adapters.
The Redundancy Manager automatically configures multiple paths with the first available path
being set as Active and the next path as Standby. It can be manually configured to have
Active/Active paths to allow load balancing of the system and to have multiple paths active at
once.
The Redundancy Manager operates on Compaq ProLiant servers and supports the following
operating systems:
•Microsoft Windows NT Server
•Microsoft Windows NT Server Enterprise Edition
10 Simple network management protocol

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Performance
The RA4000 scales capacity and performance simultaneously. Each RA4000 adds processing
power and cache to the overall system. The more hard drives an RA4000 contains, the higher the
I/O performance scales. This fact is best illustrated by comparing the maximum number of I/O
transactions per second per PCI server slot provided by an RA4000 to the maximum number
provided by a ProLiant Storage System controlled by a Smart Array 3200 (SA3200) Controller11
(see Figure 9and Table 2).
In comparative tests performed in Compaq laboratories, test engineers used 2 KB random
accesses to simulate an online transaction processing (OLTP) application. The accesses were
67 percent reads and 33 percent writes. The test results shown in Figure 9indicate that a Compaq
SA3200 Controller occupying a single PCI server slot can support approximately 939 simulated
OLTP I/O per second. The RA4000, on the other hand, can support approximately 928 OLTP
I/O per second using a single PCI server slot.
Figure 9shows that the SA3200 Controller gives better performance than the RA4000 up to a
point. The RA4000 scales linearly far beyond the capabilities of SCSI technology. The high
capacity and performance scalability make the RA4000 an ideal storage solution for large,
power-hungry databases.
RAID 5: I/O per PCI Slot
Simulated Workload: OLTP
(2 KB, 67% Read, 33% Write, 0% Sequential, 100% Random)
0
500
1000
1500
2000
2500
3000
12 24 36 48 64 72
Number of Drives
I/O per second
RAID Array 4000 Smart Array 3200
Figure 9.Performance scalability of a Fibre Channel system with a simulated workload
11 The SA3200 Controller is a SCSI device.