Connexion2 Identicom Use and care manual

User Guide and
Technical Reference
Manual
Guide d’utilisation et
Manuel de référence
technique
Benutzerhandbuch und technisches
Referenzhandbuch
August 2005
Revision 1.16
This manual applies to Identicom software versions V2.07 and later.

Preface
page ii 08/05
August 2005 Connexion2 Ltd
1 North Anston Business Centre
Houghton Road
Dinnington
Sheffield S25 4JJ
England
Email: [email protected]
Website: www.connexion2.com
Printed in England August 2005

Preface
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About Identicom
Identicom is a communication device disguised as an ID card holder. It
enables vulnerable solitary workers to communicate discreetly with their
back-up services in potentially hazardous situations.
About this guide
This guide is divided into two sections: the User Guide section provides set-
up and operating information for the people using the device; the Technical
Reference section provides configuration information for the people who
deploy and manage the system, and run the back-up services.
À propos d’Identicom
Identicom est un périphérique de communication qui se dissimule dans un
porte-carte d’identification. Il permet aux employés solitaires et vulnérables
de communiquer discrètement avec les services de support dans des
situations potentiellement dangereuses.
À propos de ce guide
Ce guide se divise en deux parties : le Guide d’utilisation qui fournit des
informations de configuration et d’utilisation à l’intention des utilisateurs du
périphérique, et le Manuel de référence technique qui contient des
informations de configuration destinées à ceux qui assurent le déploiement
du système, ainsi que sa gestion et celle des services de support.
Über Identicom
Identicom ist ein Kommunikationsgerät in Form eines
Ausweiskartenhalters. Das Gerät ermöglicht es gefährdeten, allein
arbeitenden Mitarbeitern, in potenziell gefährlichen Situationen unbemerkt
mit ihren Unterstützungsdiensten zu kommunizieren.
Über dieses handbuch
Dieses Handbuch ist in zwei Teile unterteilt: Das Benutzerhandbuch enthält
Hinweise zur Einstellung und Bedienung für die Benutzer des Geräts; das
technische Referenzhandbuch enthält Konfigurationsinformationen für die
Mitarbeiter, die das System installieren und verwalten sowie den
Unterstützungsdienst bereitstellen.
ENGLISH
FRANÇAIS
DEUTSCH

Preface
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Identicom Limited Warranty
Thank you for buying this Connexion2 product. Please read this user manual before
attempting to use it. To avoid damaging the Identicom, do not:
o Expose it to extremes of temperature or humidity;
o Subject it to hard knocks or excessive force;
o Immerse it in liquid; or
o Use volatile or corrosive substances when cleaning it, as damage caused in
any of these ways is not covered by this warranty.
If you have any difficulty using your Identicom, consult the user manual to check you
are using it correctly.
If within 12 months of the date of purchase this Identicom does not function
substantially as described in the user manual because of defective materials or
workmanship, Connexion2 Limited will repair it free of charge, subject to the
following conditions:
Where the fault is the result of misuse, unusual external effects, accidental damage,
normal wear and tear, or unauthorised repair, Connexion2 Limited may charge you
for the repair and retain this Connexion2 product until you have paid that charge in
full.
You must produce proof of purchase, showing the date of purchase of this
Connexion2 product, to have a repair carried out free of charge under this warranty,
so please keep your receipt/invoice safely. To have this Connexion2 product repaired
under this warranty, either return it personally or send it by registered post, together
with your sales receipt, to your Connexion2 supplier or to Connexion2 Ltd, at the
address shown in this user manual. Please ensure that it is properly and securely
packed. Please note that we will not be liable for damage to or loss of this
Connexion2 product while it is in transit to Connexion2 or a Connexion2 supplier;
check that your insurance covers the relevant risks. Service is only available in
countries where Connexion2 Limited officially distributes the product.
In the event of Connexion2 being unable to correct or replace the Identicom,
Connexion2’s liability to you shall not exceed the purchase price of the Identicom. In
no event will Connexion2 be liable for direct, indirect, special, incidental or
consequential loss of profits or loss of data arising out of use or misuse of the
Identicom. Nothing in this warranty shall limit or restrict Connexion2’s liability for
death or personal injury cased by its negligence.

Preface
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Contents
User Guide..........................................................................................................1
1 Introduction..................................................................................................1
2 Initial Setup..................................................................................................3
Installing the Lanyard or Lapel Clip...........................................................3
Inserting the SIM card...............................................................................4
Charging ...................................................................................................6
Inserting your ID card ...............................................................................6
Switching the device on and off ................................................................6
3 Status Checking ..........................................................................................7
Battery and Signal status checking...........................................................7
SIM card faults..........................................................................................8
Red and Amber Alert status......................................................................8
Ending the status display ..........................................................................8
4 Amber Alerts................................................................................................9
Starting an Amber Alert.............................................................................9
Options when in an Amber Alert Timer Period........................................10
5 Red Alerts..................................................................................................11
Starting a Red Alert ................................................................................11
Clearing a Red Alert ............................................................................... 12
6 Rip Alarm Alerts ........................................................................................13
7 Identicom Indicators ..................................................................................14
LED indications.......................................................................................14
Vibration patterns....................................................................................15
Technical Reference ........................................................................................16
A. Configuration Options ..............................................................................16
The Configuration process......................................................................18
B. Configuration Commands ........................................................................18
Telephone Number commands...............................................................20
Standard Text Message commands .......................................................22
Time Period commands ..........................................................................24
Amber Alert Timer commands ................................................................26
Amber Alert Timer extension message commands ................................26
Enable/Disable Amber Alert Calls and Texts ..........................................27
Amber Alert Timer timeout vibration pattern command...........................27
Red Alert ‘heartbeat’ command ..............................................................28
Charger message commands.................................................................28
Rip Alarm commands..............................................................................29
Status Reporting command ....................................................................30
Signal level command.............................................................................30
Red Alert Termination commands ..........................................................31
DTMF Command ....................................................................................31
Red Alert Button Switch Delay Command ..............................................31
Status Check & Amber Alert Voice Message Prompt Vibration
commands ..............................................................................................32
Set Defaults command............................................................................33

Preface
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Download Configuration command.........................................................35
C. Technical Specifications ..........................................................................37
Français ............................................................................................................38
Deutsch.............................................................................................................78

1 Introduction
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ENGLISH
User Guide
1 Introduction
The Identicom has the appearance of a simple ID card holder. It holds your
ID card, and also discreetly functions as a communication device to help
ensure your personal safety.
In the plastic body behind the ID card, the Identicom contains a mobile
phone, a SIM card and a microphone, together with controls and indicators
that allow you to operate the device. There is also a vibration motor that
can indicate confirmation of your actions by giving recognisable periods of
silent vibration.
The organisation that employs you, together with a call-centre service
provider, are responsible for configuring the SIM card in your Identicom so
that it operates in the way best suited to your needs. This configuration
process includes setting up conditions called “Amber Alerts” and “Red
Alerts”, and defining standard text messages that will be sent to particular
phone numbers in a specific range of situations.
The main functions of the Identicom are:
• Before entering a potentially dangerous situation, you can check the
Identicom’s battery level and the signal strength (to make sure that
it will be able to operate effectively if needed).
• You can start an Amber Alert before you begin a potentially
hazardous visit. This sends standard text messages, allows you to
send a brief voice message, and can alert your back-up services to
check your situation if you haven’t cancelled the Amber Alert
within a set time.
• You can start a Red Alert state with a discreet press of a button
while you are in a hazardous situation, or at any time when
required. This sends standard text messages to the designated
phone numbers, and also opens a voice link to allow the call centre
to hear.

1 Introduction
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ENGLISH
The front of the Identicom is shown below. With no ID card in place, you
can see the door to the recess where the SIM card is installed.
The rear of the Identicom is shown below.
You can attach the lanyard at points A and B for a landscape ID card, or at
points A and C for a portrait ID card. Alternatively, you can attach a lapel
clip at point D instead of the lanyard.
The Status button allows you to check the status of the battery and the
phone signal strength, and to check whether an Amber or Red Alert has
been started. The status LEDs are visible through the plastic cover adjacent
to the Status button.
Press the Amber Alert button to start or cancel an Amber Alert.
Press the Red Alert button to start or cancel a Red Alert.
SIM card door
A
B
C
D
Status button
A
mber Alert
button
Red Alert
button
Charging
connection

2 Initial Setup
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ENGLISH
2 Initial Setup
This section describes how to prepare the Identicom for use, covering
installation of the lanyard or lapel clip, insertion of the SIM card, charging,
insertion of the ID card, and switching the device on and off. The box
containing your Identicom includes the following items:
o The Identicom
o This User Guide
o Lanyard
o Three lanyard attachment plugs
o Lapel clip
o Charger (including country adapter)
Installing the Lanyard or Lapel Clip
You install the lanyard at corners A and B (see the illustration on the
previous page) for a landscape ID card, or at corners A and C for a portrait
ID card. The attachment at corner A is by way of a plastic plug which fits
tightly in its socket, but which will pull out if tugged firmly. The Identicom
can be configured so that pulling the lanyard plug out of its socket will
cause a Red Alert. This is designed to help you in case a person tries to
remove the Identicom from you by force. A Red Alert caused in this
manner is referred to as a Rip Alarm Alert.
The figure below shows the plug in its socket at corner A.
Three plugs are provided with the Identicom offering increasing degrees of
tightness in the socket. Use the plug labelled 1 for the tighest fitting, which
requires the greatest amount of force to remove it, or the plug labelled 3 for
Plug

2 Initial Setup
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ENGLISH
the lighest fitting, which requires the least amount of force to remove it. We
recommend starting with the middle plug – labelled 2.
Use the following procedure to attach the lanyard.
1. Thread the fine loop at one end of the lanyard part way through the
attachment hole in the plug you have selected to use.
2. Thread the other end of the lanyard through the loop of cord that has
passed through the hole in the plug. Pull the lanyard tight, so that the
loop of cord is snug around the plastic plug.
3. Repeat this procedure with the other end of the lanyard at the chosen
attachment point (B for landscape or C for portrait). Pull the lanyard
tight, so that the loop of cord is snug around the attachment point.
4. Insert the plastic plug into its socket at corner A. The lanyard is now
attached.
If you do not want to use the lanyard, you can attach a lapel clip at point D
(see the illustration on page 2). If you are not using the lanyard, insert one
of the plugs into the socket at corner A to prevent dust or dirt from
entering the socket.
Note: There is no Rip Alarm switch at the lapel clip attachment point. The
Rip Alarm function can be enabled with the lapel clip by using the lapel
clip lanyard accessory sold separately.
Inserting the SIM card
SIM card configuration is carried out by your employer, working in
conjunction with the service provider. The SIM card is normally pre-
configured so that you can use the Identicom immediately.
If your ID card is already fitted into the Identicom, you must remove it to
get access to the SIM card door. Gently press down on the edge of the ID
card nearest the exit slot, then slide the ID card out.
Use the following procedure to insert the SIM card.

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1. Use a finger nail, a small screwdriver tip or a nail file to prise up the
SIM card door next to the rounded corner.
2. With the SIM card door open, raise the SIM card holder by sliding the
catch mechanism towards the Identicom logo.
3. With the SIM card holder raised, orientate the SIM card as shown and
insert it in the holder.
4. Press down the card holder and slide the catch mechanism away from
the Identicom logo to secure the SIM card in place.
Prise open
here
Slide catch to
raise holder
SIM card
angled corner

2 Initial Setup
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ENGLISH
Note: The gold connector must be on the under side of the SIM card, and the
angled corner of the card must be next to the bottom right corner of the
device (looking at the front).
5. Close the SIM card door by pressing down on the rounded corner.
The Identicom is now ready for use, but you should always charge the
device before using it.
Note: If the SIM card is removed, the Identicom switches itself into the ‘power
off’ state. You must insert a valid SIM card to be able to use the unit.
Charging
The Identicom must be fully charged before you attempt to use it, in order
to condition the battery fully. We recommend leaving the device on charge
for a minimum of 6 hours.
To make sure that the battery is fully charged when you need to use the
Identicom, always charge the device in between uses.
To charge the Identicom, plug in and switch on the charger, then connect
the charging cable to the Identicom charge connection point (see the
illustration on page 2).
When the Identicom is connected to the charger, the Battery LED is active.
(The Battery LED is on the back of the device, next to the Status button.)
As the battery charges, the LED changes from flashing red, to flashing
amber, and when the battery is fully charged, to constant green. If the
battery LED remains red for a long period, the Identicom requires a
service.
The Identicom is configured by SMS text message, but it must be
connected to the charger for configuration to take place.
Inserting your ID card
Fit your ID card into the slot at the right side of the Identicom (as you look
at the front) and slide it in until it clicks into place. To remove your card,
gently press down on the edge of the ID card nearest the exit slot, then
slide the card out.
Switching the device on and off
• To check that Identicom is on, press the Status button for 2
seconds. If the LEDs do not start flashing, the Identicom is off.

3 Status Checking
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• To switch the Identicom on, press the Status and Amber buttons
together until the LEDs start flashing. The device vibrates briefly to
confirm.
• To switch the Identicom off, press the Status and Amber buttons
together until the device vibrates twice.
When the Identicom is on, it registers with the mobile phone network and
is ready to communicate an Amber or Red alert. If you go out of coverage
for more than 30 minutes, the Identicom switches to a sleep mode to
preserve battery power. This does not stop the Identicom from working,
but when you press any of the buttons it will take slightly longer to connect
the call or report the status.
3 Status Checking
You can check the Identicom’s battery level and the phone signal strength
before a visit, so that you can make sure that it will be able to operate
effectively if needed.
Battery and Signal status checking
Press and hold the Status button until both the LEDs start to flash red.
After a short while, the battery and signal LEDs stop flashing to indicate
the following:
Green Amber Red
Battery Good Low Poor
Signal Good Low Poor or no network
signal
If either LED is red, you should not rely on the Identicom in an emergency.
When the battery LED is Amber, you should recharge the Identicom as
soon as possible.
Refer to the Technical Specifications in part C of this guide for expected
battery life, when charged.
Identicom offers the facility of using vibration patterns to indicate
activation of the Status Check and to confirm that neither the network
coverage nor battery strength LED is red. You set up this function using
the ASE/ASD commands. This function aids the use of Identicom by the
visually impaired.

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SIM card faults
If no SIM card is fitted, or there is a fault with the SIM card, the Identicom
switches itself into the ‘power off’ state. You must insert a valid SIM card to
be able to use the unit.
Red and Amber Alert status
If the Identicom is in an Amber Alert state or a Red Alert state when the
Status button is pressed, the status LEDs show a constant indication of the
state:
• Constant amber indicates an Amber Alert is in progress.
• Constant red indicates a Red Alert is in progress.
Ending the status display
When both the status LEDs have displayed their status for 5 seconds, the
LEDs are turned off and the device is ready for use.
Note: If you press the status button when the unit is out of coverage, the status
is displayed to you by way of the LEDs, but the unit waits until it is
back in coverage before attempting to send a status report (if these have
been set up using the SRE command).

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4 Amber Alerts
An Amber Alert is an advance warning to your back-up services that you
are about to enter a potentially dangerous situation. Typically, you would
start an Amber Alert before you enter the situation, such as in the street or
your car before entering a house. This gives you the privacy to send a brief
voice message describing the situation and/or details of your location.
Starting an Amber Alert
Press the Amber Alert button for at least 1.5 seconds to start an Amber
Alert. The Identicom gives three short bursts of vibration to confirm the
state. The pre-configured Amber Alert text message is sent to the
designated numbers.
The Identicom also opens a voice call to the designated number, so that you
can send a voice message to describe the situation. The Signal and Battery
LEDs show constant amber while the call is being connected, and then turn
to flashing amber when the connection has been made. The flashing amber
LEDs are the prompt to start the voice message. There is also the option of
having the device vibrate once when the LEDs switch from constant to
flashing as an aid for the visually impaired (see commands ASE/ASD).
The time allowed for you to send the voice message can be set between 1
and 60 seconds. Ten seconds before the end of this call period, the LEDs
change back to constant amber to warn you that the call period is soon
ending. When the voice call period ends, the Signal and Battery LEDs go
out. There is the option of having a timer period initiated after the voice call
period ends. This is detailed later in this section.
When you start the Amber Alert, the Identicom attempts to dial, to allow
your voice message to be left, before sending any text messages. If the voice
call cannot be connected, it will try sending the text message before retrying
the voice call. The number of retries for the calls and messages can be
configured for your Identicom between 0 and 9.
The length of time allowed for an Amber Alert Timer period, initiated after
the voice call period ends, can be configured for each Identicom to be
anything between 1 and 60 minutes.
If you press the Status button during an Amber Alert Timer period, the
Status LEDs show amber to confirm the Amber Alert state.
1 minute before the end of the Amber Alert Timer period, the Identicom
gives five long bursts of vibration to remind you to take some action. This
vibration pattern can also be pre-configured for the number of bursts and

4 Amber Alerts
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duration per burst (see SNE command). The options at the end of this
Amber Alert Timer period are explained in the next section.
Your Identicom can be configured to use Amber Alerts without any timer
period. This is achieved using the Disable Amber Timer period command
(ATD). In this mode of operation, there is no automatic escalation from
Amber Alert to Red Alert.
Options when in an Amber Alert Timer Period
Your options when in an Amber Alert Timer period are to cancel it, to
extend the period, or to allow it to escalate into a Red Alert.
• You can press the Amber Alert button for more than 1.5 seconds to
cancel the Amber Alert Timer period. This signifies that the
potential danger did not arise, or that you are now away from the
hazardous situation. The Identicom signals confirmation by giving
two short vibrations. The pre-configured Amber Alert Cancelled
text message is sent to the designated numbers.
• You can press the Amber Alert button for less than 1.5 seconds to
extend the Amber Alert Timer period. The duration of the
extension is also configurable between 1 and 60 minutes. The
Identicom gives a short burst of vibration to confirm the extension.
The end of the extension period is signalled in the same way as the
original Amber Alert Timer period, and you can continue to extend
repeatedly, for as long as you need.
• If you do nothing when the Amber Alert Timer period ends, the
implication is that you were not able to take any action, the
Identicom enters the Red Alert state. (This is described in Section 5
of this guide.)
You do not have to wait for the signalled end of the Amber Alert Timer
period to cancel it or extend it. Pressing the Amber Alert button for more or
less than 1.5 seconds at any time during the Amber Alert Timer period will
cancel or extend the period, as described above.
If you are using your Identicom with the Amber Alert Timer period enabled
(ATE command), you also have the option of configuring it to send a pre-
configured text message when you choose to extend the Amber Alert Timer
period. This option is configured using the AXE, AXD and AE commands.

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5 Red Alerts
A Red Alert is an emergency state. It is not necessarily a violent situation: it
could be a case of verbal abuse which you want your back-up services to
listen to and record.
Note: The legality of recording such events varies from country to country.
Please check with your service provider.
Starting a Red Alert
There are three ways of starting a Red Alert:
• Press the Red Alert button for more than 1.5 seconds. The duration
of the press of the Red Alert button to activate Red Alerts can be
pre-configured between 0.2 and 3 seconds using the SNR
command.
• Allow an Amber Alert Timer period to expire and escalate into a
Red Alert.
• If your Identicom is configured to do so, and your lanyard is fitted,
forcible removal of the lanyard plug will also start a Red Alert.
(These are explained in Section 6 of this guide.)
When a Red Alert is started, the Identicom gives three short bursts of
vibration to confirm the state. The Identicom opens a voice call to the
designated number and enables the microphone, so that your back-up
services can listen to and/or record the situation. Also, the pre-configured
Red Alert text messages are sent to the designated numbers. You can
configure different messages to send to the primary and secondary
telephone numbers, using the PA and RA commands.
If you initiate a Red Alert when your unit is out of coverage, the Identicom
will not be able to send the Red Alert messages, so it gives a single long
vibration pulse instead of the three short pulses. This indicates that the Red
Alert has not been successfully transmitted.
When a Red Alert is started, the Identicom attempts to dial the voice call
number before sending any text messages. If the voice call cannot be
connected, it will try sending the text message before retrying the voice call.
The number of retries for the calls and messages can be configured for your
Identicom between 0 and 9. For the voice call, your Identicom can also be
configured to keep trying to make the connection continuously, with no
limit to the number of retries.

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The call length of a Red Alert can be configured for each Identicom to be
anything between 1 and 120 minutes. The Red Alert ends only when it is
cleared by you, or, if your Identicom is configured to do so, remotely by
your service provider.
Clearing a Red Alert
Press the Red Alert button for more than 1.5 seconds to clear the alert. The
duration of the press of the Red Alert button to deactivate Red Alerts can
be pre-configured between 0.2 and 3 seconds using the SNR command.
This signifies that the dangerous situation has eased. The Identicom signals
confirmation by giving two short vibrations. The pre-configured Red Alert
Cleared text messages are sent to the designated numbers. Also, the voice
call link is terminated. You can configure different messages to send to the
primary and secondary telephone numbers, using the PC and RC
commands.
There are two ways that your Identicom can be configured to clear Red
Alerts:
• A Red Alert can be cleared only by you pressing the Red Alert
button for more than 1.5 seconds.
• A Red Alert can be cleared either by you pressing the Red Alert
button for more than 1.5 seconds, or remotely by the service
provider terminating the call.
Your managers or the service providers will be able to tell you how your
Identicom is configured.

6 Rip Alarm Alerts
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6 Rip Alarm Alerts
If your lanyard is fitted (see Section 2 of this guide), your Identicom can be
configured to enable Rip Alarm Alerts. These occur if the lanyard plug is
forcibly removed from its socket – such as if someone tries to take the
device from you.
Note: Rip Alarm Alerts cannot be triggered by the lapel clip unless the lapel
clip lanyard accessory is utilised.
A Rip Alarm Alert starts a Red Alert in exactly the same way as described in
Section 5 of this guide.
To cancel a Rip Alarm Alert, you must first re-insert the lanyard plug, and
then press the Red Alert button for more than 1.5 seconds. This applies
whether it was a genuine Rip Alarm, or whether the lanyard was detached
accidentally.

7 Identicom Indicators
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7 Identicom Indicators
The following tables summarise the indications given by Identicom, both by the
LEDs and by the different patterns of vibration.
LED indications
Device state LED / colour / condition Meaning
Red, flashing Trickle charging
Amber, flashing Charging
On charge
Green, constant Charging complete
Red, flashing Indicates start of status display
Red, constant Battery condition bad, or no status
sent
Amber, constant Battery condition below 70%
Green, constant Battery condition good
Red, constant Signal quality bad, or no status
sent
Amber, constant Signal quality average
Green, constant Signal quality good
Both Amber constant
when Status button pressed
An Amber Alert is in progress
Status checking
Both Red constant
when Status button pressed
A Red Alert is in progress
Amber, constant Call being connected, then last 10
seconds of call period
Amber Alert
Amber, flashing Call connected (until last 10
seconds)