Cortelco Colleague 2210 User manual

In late 2015, the UTM Voicemail System was upgraded to utilize “Stutter Dialtone” as a Voicemail Message Waiting indication. This
allowed a Subscriber with even the most basic phone to know when they had messages, and eliminated the need for “Instant Message
Notification”, where the System calls the Subscriber to notify them. Cortelco models acquired before 2015 were set with the large orange
light in the upper right configured to work as a Message Waiting Indicator for our Voicemail System, and it may still flash when your
phone is ringing. The green light labeled MESSAGE is now the indication for Voicemail Messages Waiting. You may occasionally see
the MESSAGE light flash as the phone goes off-hook to check for Stutter Dialtone to turn the green light on and off. The MESSAGE light
also works as a “Line In Use” indicator. It will light when you pick up the phone, or if someone you share the same number with is on
their phone. It will flash when your phone rings, and in the event of a power failure will flash when the power comes back on.
IF THE POWER GOES OUT:
Since your phone uses a plug-in transformer instead of batteries, if the power goes out the display will go blank, and no lights except the
Message Waiting Light will work. The phone will still be able to receive calls and you can make calls using the handset. Speakerphone/
headset operation must be initiated by first lifting the handset, pushing the SPEAKERPHONE button and hearing dialtone, and then
returning the handset to the cradle.
Since the power is off, your speed dial buttons won’t work, but they will remain in memory when power returns. Calls received while the
power is out will not be stored in the Caller ID memory, but records of calls prior to the power failure will remain when power returns.
AFTER A POWER FAILURE:
When power is restored the display will say E SET LANGUAGE for about 10 seconds then TOTAL CALLS XX (XX being the number of
calls in the Caller ID list). Simply lift the handset and replace it to stop the green light from flashing after a power failure and the display
will return to normal. Your date and time will not show back up until the next call comes in when it and Caller ID data is captured
between the first and second ring.
THE CORTELCO COLLEAGUE 2210 PHONE
UTM SPECIFIC INSTRUCTIONS
REVIEW UP
REVIEW
DOWN DIALDELETE
DISPLAY
VOLUME
ON THE SIDE:
Tone/Pulse switch
(set at tone)
Ringer Off/Hi/Lo switch
(your preference)
Speakerphone Volume slider
(your preference)
Headset On/Off (see below)
Headset jacks (see below)
MUTE
12 3
45 6
9
78
0#
*
HANDSET
HOLD SPEAKER REDIAL
STORE
PAUSE
MEM
DIAL
MENU OPTIONS
Line In Use, Voicemail
Message Waiting Light
New call - Caller ID
Info stored
No function
(may flash when ringing)

CALLER ID INFORMATION:
Caller ID information is sent between the first and second rings. If you answer your phone before the caller ID info gets
there you may hear a “screech” similar to a fax or modem tone. That’s the caller ID data.
The red light labeled NEW CALL lets you know someone called - even if they didn’t leave a message. Press the REVIEW
up or down buttons to scroll through the list of incoming calls. Once the entire list has been reviewed, the NEW CALL light
will go out. New calls will reactivate the red light, and will need to be reviewed before it will turn off again.
If you want to return a call to a number on the list:
ON CAMPUS (4 digit) numbers: Pick up the handset (or press SPEAKERPHONE), scroll to the number and press DIAL.
OFF CAMPUS NUMBERS: You will have to inset the 9 and whatever other numbers (1, 731, etc.) you would normally dial
that are not displayed when you scroll to the number in the Caller ID list. After entering the proper extra digits, you
can scroll to the number you want to return and press DIAL.
If you want to delete a number on the list, press the DELETE button for about a second and when you release it the
number will be erased. If you want to delete all listings, press and hold the DELETE button until you see DELETE ALL? in
the display, release the DELETE button and press it again.
USING THE SPEAKERPHONE, HANDSET AND HEADSET:
The speakerphone volume is controlled by the slider on the right side of the phone.
The handset volume is controlled by the VOLUME pushbutton. It has 4 steps.
The headset volume is the current setting of the VOLUME pushbutton. It will be the same as the handset, it has no
independent control. If you have a headset, it plugs into either the 2.5mm jack (Chameleon headsets) or handset-type jack
(Plantronics headsets) labeled on the right side of the phone. The HEADSET ON/OFF switch on the right side selects
whether the SPEAKERPHONE button will activate the internal speaker (off position) or your headset (on position).
The MUTE button will disable the microphone of whatever you are using… handset, speaker or headset. When selected
its light will be red and the display will show MIC MUTE”. It will return to normal when you press the MUTE button again or
hang up.
Line In Use, Voicemail Message Waiting Light
New call - Caller ID
Info stored
REVIEW UP
REVIEW
DOWN DIALDELETE
DISPLAY
VOLUME
ON THE SIDE:
Tone/Pulse switch
(set at tone)
Ringer Off/Hi/Lo switch
(your preference)
Speakerphone Volume slider
(your preference)
Headset On/Off (see below)
Headset jacks (see below)
MUTE
12 3
45 6
9
78
0#
*
HANDSET
HOLD SPEAKER REDIAL
STORE
PAUSE
MEM
DIAL
MENU OPTIONS
No function (may flash when ringing)

PROGRAMMING THE SPEED DIAL BUTTONS:
There are 10 gray speed dial buttons on the right side of the phone under the FLASH button. You can program any
frequently dialed numbers you’d like on them. Suggestions are “#4” for call pickups and “7590” for Voicemail. To program
one of these buttons follow these steps:
1. Press the STORE button. The display will say MEMORY STORING.
2. Dial the number you want stored. (Remember to enter the 9 for outside calls!)
3. Press STORE again.
4. Press the gray button you wish to put the number on. You will see the number you dialed scroll across display and then
the display will return to normal.
NOTE: You can program one of these buttons to dial Voicemail then your security code. To do this, in step 2, enter 7590,
press the PAUSE button twice, then enter your security code. Then follow steps 3 and 4 to finish.
To dial a programmed number, simply lift the handset (or press SPEAKERPHONE) and press the gray button you want to
use.
If you need more speed dial buttons than the 10 gray ones, you can also program the MEM DIAL button to access 10
more. The steps are similar:
1. Press the STORE button. The display will say MEMORY STORING.
2. Dial the number you want stored.
3. Press STORE again.
4. Press the keypad button you wish to put the number on (1-9 or 0). You will see the number you dialed scroll across
display and then the display will return to normal.
To dial one of these MEM DIAL programmed numbers, simply lift the handset (or press SPEAKERPHONE) and press the
MEM DIAL button, then the keypad button that has the number stored that you want to use.
MENU AND OPTIONS BUTTONS:
These buttons enter the phone’s Programming Mode. The options are all factory default except the Area Code, which is
731 and has been programmed by Telecommunications before your phone is delivered. If you accidentally hit the MENU
or OPTIONS button and see E SET LANGUAGE, simply lift the handset and the display will return to normal. In the event
of a problem, please contact us.
MORE INFO?
Just let us know and we’ll answer your questions! If you would like the manufacturer’s manual for your phone we will be
glad to email one to you.
QUESTIONS? PROBLEMS? CALL THE UTM HELP DESK AT 7900!