Costway EP24950US User manual

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THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION. PLEASE READ AND KEEP FOR FUTURE REFERENCE.
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USER’S MANUAL
Adjustable Bed Base
EP24950US

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Do NOT return this item.
Contact our friendly customer service department for help first.
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Before You StartBefore You Start
Please read all instructions carefully.
Retain instructions for future reference.
Separate and count all parts and hardware.
Read through each step carefully and follow the proper order.
We recommend that, where possible, all items are assembled near to the
area in which they will be placed in use, to avoid moving the product
unnecessarily once assembled.
Always place the product on a flat, steady and stable surface.
Keep all small parts and packaging materials for this product away from
babies and children as they potentially pose a serious choking hazard.
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Patent Pending
2-Year Parts and Labor on entire base Warranty.
Attention: Read the following information before using this product.
Failure to use a surge protection device could compromise safety or
cause product malfunction and could void the electrical portion of your
warranty.
Electrical surges are by far the biggest cause of problems with
electrical circuits.
In order to help protect your investment in case of a power surge or
outage, use an electrical surge protection device (not included)
WARRANTY WARNING!
Do not open or tamper with the transformer, control box, motors, or
remote control (with the exception of battery compartments). The
product warranty will be void if these components are tampered with.
SMALL CHILDREN AND PETS:
Immediately dispose of all packing materials as they can smother
small children and pets. Do not allow any persons or pets under the
bed.
Children, convalescents and disabled person should not operate the
bed without adult supervision.
HOSPITAL OR CONVALESCENT USE DISCLAIMER:
Adjustable beds are designed and engineered for a life style of
in-home comfort and are not intended for hospital use or for a
bed-ridden patient on an extended recovery. Adjustable beds are not
equipped with bars to help patients get safely in and out of bed and
are not intended to be used around tent type oxygen therapy or
explosive gases.
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PACEMAKER WARNING:
The massage units in this bed produce mechanical vibrations that this
warranty; (d) to damage to mattresses, fabric, cables, electrical cords
or items supplied by dealers. Contact the dealer for warranty
information on these items; (e) if there has been any modification of
the adjustable bed without prior written consent by Costway; (f) to
costs for unnecessary service calls, including costs for in-home
service calls solely for the purpose of education the consumer about
the adjustable bed or finding an unsatisfactory power connection; (g) if
the recommended weight restriction is not followed (refer to the
advisory section of this manual), the warranty will be void. Repairs to
or replacement of an adjustable bed or its components under the
terms of this limited warranty will apply to the original warranty period
and will not serve to extend such period. The decision to repair or to
replace defective parts under this warranty shall be made, or cause to
be made, by Costway at its option and in its sole discretion. Repair or
replacement shall be the sole remedy of the purchaser. There shall be
no liability on the part of Costway for any special, indirect, incidental,
or consequential damages or for any other damage, claim, or loss not
expressly covered by the terms of this warranty. This limited warranty
does not include reimbursement for inconvenience, removal,
installation, setup time, loss of use, shipping, or any other costs of
expenses, Costway and/or its service technicians shall not be
responsible for moving furniture or any other items not attached to the
adjustable bed in order to perform service on the adjustable bed. It is
the sole responsibility of the purchaser to provide adequate space and
accessibility to the adjustable bed. In the event that the technician is
unable to perform service due to lack of accessibility, the service call
will be billed to the purchaser and the service will have to be
rescheduled.
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Costway makes no other warranty expressed or implied, and all
implied warranties of merchantability and fitness for a particular
purpose are disclaimed by Costway and excluded from this
agreement. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or
exclusion may not apply to every purchaser. This warranty gives the
purchaser specific legal rights, and the purchaser may also have other
rights, which may vary from state to state.
This warranty begins on the "warranty commencement date" which is
the date of purchase for new unused beds and the date of
manufacture for beds that have been used as floor or display models.
2ND YEAR FULL WARRANTY
For the 2nd year from the Warranty Cormmencement Date, your
adjustable base is warranted against non-excluded defects in
Costway's workmanship or materials. During the 2nd year from the
Warranty Commencement Date, Costway will repair or replace (at no
cost to You) any defective adjustable base part, and Costway will pay
all authorized labor associated with the repair or replacement of any
parts found to be defective. In the case where adjustable base needs
to be replaced Costway does not cover or pay for any part of
transportation costs.
ADDITIONAL TERMS AND CONDITIONS
This warranty does not apply; (a) to any damage caused by the
purchaser; (b) if there has been any repair or replacement of
adjustable bed parts by an unauthorized person; (c) if the adjustable
bed has been mishandled (whether in transit or by other means),
subjected to physical or electrical abuse or misuse, or otherwise
operated in any manner inconsistent with the operation and
maintenance procedures outlined in the Owner's Manual and may
activate a special sensor in your pacemaker that detects motion.
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This can fool the pacemaker into "thinking" you are engaged in some
sort of physical activity and require a faster heart rate. You may
experience a sensation similar to when you are exercising. Consult
your physician for further information.
PRODUCT RATINGS:
The bed lift motors are not designed for continuous use of more than 2
minutes in an 18 minutes period, or approximately 10% duty cycle.
Any attempt to circumvent or exceed this rating will shorten the life
expectancy of the product and may void the warranty.
WEIGHT UNITS:
The limitation for this adjustable bed is 850 Ibs. The bed will
structurally support these weights, provided weight is evenly
distributed across the head and foot sections. This product is not
designed to support or lift this amount in the head or foot section
alone. Exceeding this weight restriction could damage the bed and/or
cause injury and void the warranty. Enter or exit the bed in a flat
position and do not sit on the head or foot sections while in the raised
position.
LIFTING AND LOWERING MECHANISMS AND MASSAGE UNITS:
It is normal for the raising and lowering feature on this bed to emit a
minimal humming sound during operation. The massage feature
creates a vibrating hum during operation and the resonance will
increase accordingly with a higher intensity motor setting.
LOCATION ENVIRONMENT
The level of sound experienced in a room is directly related to the
environment within that location. In a room with hardwood floors and
the massage units turned on, a vibrating noise can be noticeable. To
reduce the resonance, place a piece of carpet or rubber casters cups
under the legs. The rubber caster cups also prevent the bed sliding
when located on smooth or hard surface flooring.
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TO REDUCE THE RISK OF SHOCK, BURNS, FIRE OR INJURY:
Make sure the base is in a flat position and the vibrating motors are
turned off before unplugging the bed base from the power source.
Always unplug the base from the electrical outlet before cleaning or
servicing the base. If the cord or plug is damaged, discontinue use of
the bed base. Contact a qualified service personnel for examination
and repair.
FCC COMPLIANCE:
This device complies with part 15 of the FCC Rules for residential use.
Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause
undesired operation.
Radio Frequency: 2.4 GHz
For customer service under this limited warranty please contact.
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Parts List
All electronics and components that need to be installed are located in
boxes under the foundation or attached to the frame. Before
discarding the packing materials, ensure that all the parts are
accounted for.
Retainer Bar (1)
2pcs for Cal King/King sizes only
Attached to the bed frame
5"+7" legs & Bottom Caps for
ML250F only (6pcs)
(7pcs for king/CK beds only)
Power Cord (1)
Power Supply (1)
Remote Control (1)
A
C
E
D
B
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M250F Electronics Quick Reference Guide
Foot Motor Head Motor Control Box
Head Massage Motor
Remote
Foot Motor
Power Cord
Control Box
Head Motor
Power Supply
Head Massage Motor
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Installation Guide
Two people are required to set up the foundation.
NOTE: To avoid damage to the foundation, always open the carton
while the bed is in the flat position.
1. Open the shipping box, cut the ribbon securing accessory boxes &
mattress retainer bar, and put them aside.
Lift the folded bed frame unit out of the shipping carton carefully, and
then put it on a flat floor.
2. To install all six legs (seven for king/CK size,see image A on page
08), thread the bolt of the leg to the nut on the foundation frame, and
tighten by hand. DO NOT OVERTIGHTEN
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3. Uncoil the input power cord (connected to the control box's power
port) and plug it into the power supply.
4. Uncoil the power cord and connect it to the power supply.
5. Carefully flip the foundation over onto its legs.
Important: Two people are required to move the foundation. Do not
drag across the floor. Do not rest frame on its side; excessive pressure
may damage the legs.
6. Ensure that batteries are correctly installed.
(No battery, you need to buy it yourself).
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7. Locate the mattress retainer bar brackets.
Slide the left side of the mattress retainer bar into the bracket. Pull the
retainer bar to the opposite bracket and secure the right side.
Head
Leg Positions
Foot
Middle Leg on King/
CK Size Only
A
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WARNING
EXcessive use of the massage motors, over 30 minutes at a time,
will cause the motor to shut down and possibly Overheat.
Do not use massage for more than 30 minutes at a time.
Turn massage back on after 30 minutes rest to prevent damage
to the motors or the adjustable base.
ML250F Remote Control Instructions
Lowers Foot
Flat Position
Lifts Head
Lifts Foot
Lowers Head
Flash Light
ON/OFF
Memory Positions
Head Massage
ON/OFF
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Pairing Remote
The original remote that comes in the box is already paired to the
foundation. No further action is required.
In the event that the remote is not paired with the foundation, follow
the steps below.
ADJUST
Lifts Head
Lifts Foot
Lowers Foot
Lowers Head
ONE TOUCH BUTTONS
ON/OFF
Head
Massage
One touch FLAT preset position
One touch flash light on/off
One touch programmable preset positions
Head Massage ON/OFF
STEP 1
Make sure the
batteries work fine.
Replace them when
needed.
STEP 2
Plug the power cord to the power
source.
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STEP 3
Press and hold head lift and foot lift simultaneously, then press and
hold the button on the cord of control box for 3 seconds until you hear
2 beeps sound, the remote is then paired.
Synchronizing Two Bases
STEP 1
Plug A and B bases into power source.
STEP 2
Make sure remote A was already paired to Base A and remote B was
paired to Base B. If not, please pair them by following the pairing
remote instructions on page 14.
STEP 3
Pair remote A to Base B, then base A and base B can be simultaneous
operated by remote A.
Pairing Button
Base B
Base A
Remote BRemote A
Base B
Base A
Pairing
Remote A
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STEP 4
For ML250F press and hold the Head Down and Foot Down buttons
simultaneously for 5 seconds on remote B. The remote flashlight will
turn on.
Within 10 seconds, press and hold the Head Up and Foot Up buttons
on Remote A until the flashlight on Remote B start to flash. Now both
remotes should be able to operate both bases simultaneously.
Remote B Remote B Remote A Remote B
Light on Light Flashing
NOTE: To operate the beds separately again, press the Head Up
and Foot Down simultaneously on Remote B. The remote
flashlight will turn on. Follow original pairing instructions on page
14 to pair to desired base.
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Headboard Bracket Installation Guide
Headboard brackets are an optional accessory and are not included.
A 1/2" (13 mm) socket and 1/2" (13 mm) crescent wrench are
necessary to complete installation.
HEADBOARD BRACKET COMPONENTS
STEP 1
The headboard bracket will have 2 long slots to accomodate any
frame type. Align the appropriate slots on the bracket with the holes on
the bed. Use bolts and nuts to secure the bracket.
Make sure the bolts are tight.
(2) Headboard Brackets (2) T-Brackets
(12) Short Bolts (12) Nuts
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STEP 2
To put the T-Bracket and Headboard Bracket together, you will need
(2) bolts and (2) nuts. Slip the bolts through the holes from T-Bracket
to Headboard Bracket with the head of bolt facing outward. Use 1/2"
(13mm) socket and 1/2" (13rmm) wrench to tighten the bolts.
STEP 3
You may now connect your headboard to the attachment plates using
the remaining bolts and nuts to secure it to the brackets. The heads of
the bolts will face outward.Use a 1/2" (13mm) socket and 1/2" (13mm)
wrench to tighten the bolts.
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Troubleshooting
In the event that the power foundation tails to operate, assess the
symptoms and possible solutions provided in the chart below.
SYMPTOMS SOLUTIONS
Verify that the power cord is plugged into a
working, grounded electrical outlet. Test the
outlet by plugging in another working appliance.
Remote control
illuminates and appears to
be operable, but will not
activate bed.
Program the remote control (see the Setting
Programmable Positions and Pairing Remote
section of this manual for programming
procedures).
Unplug the power cord, wait 30 seconds and
plug back to reset electronic components.
The surge protection device or the electrical
outlet may be defective. Test the outlet by
plugging in another working appliance.
Verity that the connector on the wired remote
control is securely attached to the control box.
No features of the power
foundation will activate.
Replace the batteries in the wireless remote.
Wireless remote will not
illuminate.
Bed mechanism may be obstructed. Elevate bed
and check for obstruction. Remove obstruction.
Head section may be too close to the wall.
Headboard may be too close to the edge of the
mattress. Verity that there is enough distance
between the headboard brackets and mattress.
Adjust if required.
Head or foot section will
elevate, but will not return
to the horizontal (flat)
position.
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SYMPTOMS SOLUTIONS
Check batteries in wireless remote control,
replace with two (2) new AAA batteries if
necessary.
Make sure that you are following the duty cycle
of the motors (do not operate more than two
minutes over an 18-minute period, or
approximately 10% duty cycle).
Press the lift buttorns squarely and accurately.
Wireless remote control may be experiencing
common Radio Frequency Interference from
other radio transmitting devices. Wait several
seconds, and then try pressing appropriate
button again, See FCC Compliance Statement
on page 7 of this guide.
Head & Foot lift function
has minor interference
during operation.
If the bed is located on hard surface flooring,
place carpet pieces or rubber pieces (not
included) under each leg.
Using the wireles remote control, elevate the
head, foot or neck section a short distance to
realign the lift/lower mechanisms with the bed
support platform.
Verify that your Power Foundation is not
positioned against a wall, nightstand, or other
object that may cause the vibration or noise.
If the Power Foundation is installed over a bed
frame, verify that the massage motors are not
causing the bed frame (or bed frame
components) to vibrate.
Verify that the headboard attachment hardware
is properly tightened (if used).
Excessive massage motor
noise.
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