Cradlepoint CBR400 User manual

CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.3.0
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Preface
CradlePoint reserves the right to revise this publication and to make changes in the content thereof without obligation to
notify any person or organization of any revisions or changes.
Manual Revisions
Revision
Date
Description
Author
1.0
Sept. 30, 2011
Initial release for Firmware version 3.3.0
Jeremy Cramer
Trademarks
CradlePoint and the CradlePoint logo are registered trademarks of CradlePoint, Inc. in the United States and other
countries. All other company or product names mentioned herein are trademarks or registered trademarks of their
respective companies.
Copyright © 2011 by CradlePoint, Inc.
All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written consent
by CradlePoint, Inc.

CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.3.0
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Table of Contents
1INTRODUCTION ................................................................ 3
1.1 PACKAGE CONTENTS ............................................................. 3
1.2 SYSTEM REQUIREMENTS......................................................... 3
1.3 CBR400 OVERVIEW ............................................................. 3
2HARDWARE OVERVIEW .................................................... 6
2.1 PORTS,BUTTONS,AND SWITCHES............................................ 7
2.2 LEDS................................................................................ 10
3QUICK START .................................................................. 12
3.1 BASIC SETUP ...................................................................... 12
3.2 CONNECT TO A COMPUTER OR OTHER DEVICE .......................... 13
3.3 COMMON PROBLEMS .......................................................... 16
4WEB INTERFACE -- ESSENTIALS........................................ 19
4.1 ADMINISTRATOR LOGIN ....................................................... 20
4.2 GETTING STARTED –FIRST TIME SETUP................................... 22
4.3 QUICK LINKS ...................................................................... 27
4.4 BASIC MODE VS.ADVANCED MODE ....................................... 28
4.5 NETWORK SETTINGS VS.INTERNET ......................................... 29
5STATUS........................................................................... 30
5.1 CLIENT LIST........................................................................ 31
5.2 DASHBOARD ...................................................................... 33
5.3 GPS................................................................................. 36
5.4 GRE TUNNELS (ADVANCED MODE ONLY)................................ 37
5.5 INTERNET CONNECTIONS ...................................................... 38
5.6 STATISTICS......................................................................... 49
5.7 SYSTEM LOGS..................................................................... 50
5.8 VPN TUNNELS (ADVANCED MODE ONLY) ............................... 51
6NETWORK SETTINGS ....................................................... 52
6.1 CONTENT FILTERING............................................................ 53
6.2 DHCP SERVER (ADVANCED MODE ONLY) ............................... 56
6.3 DNS (ADVANCED MODE ONLY)............................................. 57
6.4 FIREWALL (ADVANCED MODE ONLY) ...................................... 60
6.5 MAC FILTER...................................................................... 65
6.6 ROUTING (ADVANCED MODE ONLY)....................................... 66
6.7 WIFI /LOCAL NETWORKS .................................................... 67
6.8 WIPIPE QOS(ADVANCED MODE ONLY).................................. 84
7INTERNET........................................................................ 88
7.1 CONNECTION MANAGER ...................................................... 89
7.2 DATA USAGE (ADVANCED MODE ONLY) ................................. 92
7.3 ETHERNET MANAGER .......................................................... 97
7.4 GRE TUNNELS (ADVANCED MODE ONLY)................................ 99
7.5 LOAD BALANCE (ADVANCED MODE ONLY)............................. 102
7.6 MODEM SETTINGS ............................................................ 103
7.7 VPN TUNNELS (ADVANCED MODE ONLY) ............................. 110
7.8 WIFI AS WAN SETTINGS (ADVANCED MODE ONLY)................ 120
8SYSTEM SETTINGS ......................................................... 123
8.1 ADMINISTRATION ............................................................. 124

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8.2 DEVICE ALERTS (ADVANCED MODE ONLY)............................. 131
8.3 HOTSPOT SERVICES (ADVANCED MODE ONLY) ....................... 133
8.4 MANAGED SERVICES (ADVANCED MODE ONLY)ASK YOUR
CRADLEPOINT SALES REPRESENTATIVE FOR DETAILS........... 137
8.5 SYSTEM CONTROL............................................................. 138
8.6 SYSTEM SOFTWARE ........................................................... 139
9GLOSSARY..................................................................... 140
10 APPENDIX ................................................................... 154
10.1 REGULATORY INFORMATION ............................................. 154
10.2 WARRANTY INFORMATION ............................................... 154
10.3 SPECIFICATIONS .............................................................. 155

CRADLEPOINT CBR400| USER MANUAL Firmware ver. 3.3.0
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1 INTRODUCTION
1.1 Package Contents
CradlePoint Compact Broadband Router (CBR400)
AC power adapter (12V, 1.5A) WARNING: using a power adapter other than the one provided may damage the
CBR400 and will void the warranty
Quick Start Guide
1.2 System Requirements
At least one internet source: an Ethernet-based modem, a broadband data modem with active subscription
(USB, ExpressCard), or WiFi as WAN.
Windows 2000/XP/7, Mac OS X, or Linux computer (with WiFi adapter—802.11n recommended—for WiFi
functionality).
Internet Explorer v6.0 or higher, Firefox v2.0 or higher, Safari v1.0 or higher.
1.3 CBR400 Overview
FLEXIBLE, RELIABLE, SECURE
The CradlePoint Compact Broadband Router (CBR400) provides advanced support for distributed operations and
emerging industries that require flexible, reliable and secure internet access such as temporary internet installations,
additional network bandwidth or for kiosks, digital signage, and other Machine-to-Machine (M2M) applications.
FEATURE RICH
The CBR400 is a feature-rich business router in a small package. Built for business applications like travel, mobile
workgroups, or stationary remote internet access, you can rely on CradlePoint‘s advanced networking features like
WiPipe Security, VPN Termination, and Failover/Failback (which protects network uptime in case primary data service
fails) - keeping your business online. Standard on the CBR400 are additional security features such as multiple WiFi
encryption modes (WEP, WPA, WPA2 Personal and Enterprise) and a built-in firewall, which prevent unauthorized use of
your connection.

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EXTENSIVE MODEM SUPPORT
CradlePoint routers are built to work with most popular 4G/3G Modems from: AT&T, Bell Canada, Clearwire, Cricket,
Rogers, Sprint, T-Mobile, Telus, US Cellular, Verizon Wireless, & Virgin Mobile (modem and service sold separately).
ENHANCED WIFI
350+ feet of WiFi Range, 2x2 MIMO, two SSIDs
Wireless ―N‖ WiFi (802.11n + legacy 802.11b/g)
Supports up to 16 WiFi connections at a time
2.4 GHz WiFi broadcast
Maximum security with both Public and Private networks
ADDITIONAL FEATURES
Plug-and-Play support for over 120 broadband data modems, allowing for site-specific carrier/service selection for
broadest deployment
Standardized platform and centralized remote management
IP passthrough
Compatible with Cisco, SonicWall, and other VPN termination systems
Establish continuous uptime with optimum total cost of ownership for broad deployment
Centralize the administration and monitoring of distributed routers using WiPipe Central
Simple to install, configure and maintain with minimal impact on IT
Virtual LAN capabilities
Data Usage section that allows users to track and manage modem use relative to data plans
NAT-less routing
VPN NAT traversal
1.3.1 Captive Portal
The Captive Portal solution provided by CradlePoint routers enables businesses to provide their customers with a public
WiFi hotspot with access controls. The controls can be as simple as requiring acceptance of a Terms of Service
agreement, while Advanced features allow administrators to control and monitor usage, require login, direct users to
specific web pages, provide revenue through services fees or paid advertising, and more.

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1.3.2 WiPipe Central
CradlePoint‘s cloud-based router management service allows for remote monitoring, configuration, and firmware updates
of deployed routers like the CBR400. WiPipe Central drastically simplifies router administration for businesses using
multiple routers. WiPipe Central can be purchased separately at http://cradlepoint.com/support/wipipe-central.

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2 HARDWAREOVERVIEW

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2.1 Ports, Buttons, and Switches
3G/4G USB Modem Port: Insert a modem with an active data plan as one possible internet source.
Power On/Off:
1 = On
0 = Off

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Ethernet Port: By default, the Ethernet port is configured as a LAN (Local Area Network) port, but it can be reconfigured
as a WAN (Wide Area Network—your internet source) port in Network Settings → WiFi / Local Networks. Connect to
local devices with the LAN setting, or connect to an Ethernet-based modem with the WAN setting.
Power 12v DC: Connect the included power supply to the wall and your CBR400.
ExpressCard Modem Port: Insert a modem with an active data plan as one possible internet source.
ExpressCard Lock: Switch to lock an ExpressCard modem in place.

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Factory Default Reset: You can return your router to factory default settings by pressing and
holding the Reset button. This button is recessed, so it requires a pointed object such as a
paper clip to press. Press and hold for 10 seconds to initiate reset.
3G/4G Modem Signal Strength Button: When pressed the bar LEDs indicate signal strength
from the USB or ExpressCard modems. The signal strength is shown for 10 seconds if the
modem does not support concurrent data connection and signal strength measurement.
Tapping this button will toggle the Modem Signal Strength display on and off.

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2.2 LEDs
Power:
Green = Router on
No light = Router off
Ethernet:
Green = Ethernet connected
Blinking green = Ethernet activity
No light = Ethernet disconnected or link failure
WiFi:
Green = WiFi on and operating normally
No light = WiFi radio off by administration setting
USB Status:
Green = Active data connection
Blinking green = Connecting
Blinking amber = Cellular data connection error
No light = Modem disconnected

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ExpressCard Status:
Green = Active data connection
Blinking green = Connecting
Blinking amber = Cellular data connection error
No light = Modem disconnected
Modem Signal Strength:
Green = Active data connection
Blinking green = Connecting
Blinking amber = Cellular data connection error
No light = Modem disconnected
Modem Signal Strength: These bars indicate modem signal strength when the signal strength button is momentarily
depressed.
Additional LED Indications:
Factory reset button detected
WiFi and USB LEDs blink amber twice
Error during USB firmware
upgrade
WiFi and USB LEDs blink red

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3 QUICKSTART
3.1 Basic Setup
Your router requires an internet source. Insert a supported USB or ExpressCard modem, connect a Cable or DSL
modem to the Ethernet port (this requires a settings change because the Ethernet port is not set as WAN by
default; see ―Ethernet Port Configuration‖in Network Settings → WiFi / Local Networks), or connect to an
available WiFi source (see Internet → WiFi as WAN Settings to enable WiFi as WAN). For Failover/Failback
functionality, you will need at least two of these sources (for example: one Ethernet source and one USB modem).1
Connect the 12v DC power adapter to the router and a power source. Flip the power switch to the ON position; this
should illuminate the green Power Status LED.
1Data Modem Not Included. This Product Requires an Activated Data Modem or Phone with Data Plan for Full Functionality. See your Cellular/3G/4G Service Provider for Details
on Coverage and Data Plan Options

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3.2 Connect to a Computer or other Device
3.2.1 Wireless Network Connection
1) Find the network. On a WiFi-enabled computer or device, open the window or dropdown menu that allows you to
access wireless networks. The CBR400 network will appear on the list: select this network.
2) Log in. You will need to input the Default Password when prompted. The Default Password is the last eight digits of
the router‘s MAC address, which can be found on the product box or on the product label on the bottom of the router.
NOTE: If more than one CBR400 wireless router is visible, you can find the
correct unit by checking for its SSID (service set identifier; the unique name of
the local network). The SSID can be found on the bottom of the router in the
form CBR400-xxx, where ―xxx‖ is the last 3 digits of the router‘s MAC address.

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3.2.2 Accessing the Administration Pages
For most users, the CBR400 Router can be
used immediately without any special
configuration changes. If you would like to
change your network name or password or
configure any of the advanced features of the
CBR400, you will need to log in to the
administration pages:
Access your router‘s Administrator
Login screen by opening a web
browser window and typing ―cp/‖(your
network‘s default hostname) or the IP
address ―192.168.0.1‖into the address
bar.
Enter your Default Password. This
password can be found on the bottom of the CBR400 as the last eight digits of the MAC address. Then click the
LOGIN button.
When you log in for the first time, you will be automatically directed to the First Time Setup Wizard. Follow the
instructions given with the Wizard or see Getting Started –First Time Setup for more information about using the
First Time Setup Wizard.

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3.2.3 Connect to the Internet
If you used the First Time Setup Wizard, you might have
changed the ―WiFi Network Name‖ or the ―Security Mode‖
password. If so, you will need to reconnect to the CBR400
network.
Find the network. Look for your new personalized
network name (or the default SSID of the form ―CBR400-
xxx‖).
Log in using your new personalized WiFi security
password (or the Default Password found the bottom of
the router as the last eight digits of the MAC address).
Your network should now be up and running, and users who
have the security password can access the network on WiFi-enabled devices.

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3.3 Common Problems
This section contains a list of some of the most common issues faced by users of the CBR400.
Please visit CradlePoint Knowledgebase at http://knowledgebase.cradlepoint.com/ for more help and answers to your
other questions.
3.3.1 Your USB or ExpressCard Modem Does Not Work With the Router
If your USB data or ExpressCard is not working with the router, check the list of supported devices at
http://www.cradlepoint.com/modems to ensure you are using a supported device and carrier. The device you are
using must be supported on the carrier network providing your cellular service or it‘s considered an unsupported
device, even if it is supported on another carrier‘s network.
Sometimes a USB data modem needs to be updated or have other configurations set correctly in order to make a
connection through the router. If your USB Modem has not been updated recently, it is recommended that you do
so if it is having trouble connecting to the CBR400. Insert your USB data modem into your PC and access the
internet using the software provided by your cellular carrier. Follow the directions provided to complete the update.
Once you have updated your USB data modem, reconnect the cellular device to your CradlePoint router and
connect to the internet.
If you are using a 4G WiMAX modem you need to set the WiMAX Realm. This can be done on the administration
pages. Log in using the hostname ―cp/‖or IP address ―http://192.168.0.1‖in your browser. On page 3 of the First
Time Setup Wizard (go to Getting Started → First Time Setup), you can set the WiMAX Realm. Be sure to click
Apply on page 4 to save the change.
Some wireless carriers provide more than one Access Point Name (APN) that a modem can connect to. If you wish
to specify the APN, this can be done on the administration pages. Log in using the hostname ―cp/‖or IP address
―http://192.168.0.1‖in your browser. Go to Internet → Modem Settings. In the Modem Configuration section,
select your modem and click ―Configure.‖ There is an Access Point Name field: Enter the APN and click Apply.
Some APN examples are isp.cingular, ecp.tmobile.com, and vpn.com. The modem must be removed and
reinserted (or the router must be rebooted) for this change to take effect.

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If the above issues have been resolved and you can connect to the router but you cannot get internet through it
using your modem, you may need to upgrade the router firmware. Use your computer (you may need to plug your
modem directly into your computer if you don‘t have another way to access the internet) to download the latest
firmware for the router (go to http://www.cradlepoint.com/support/cbr400 and scroll over firmware at the bottom of
the page). Then log in to the router administration pages and manually upload the firmware. Go to System
Settings → System Software and click on ―Manual Firmware Upload‖.
If you are still unable to access the internet after following the above directions, contact CradlePoint Technical
Support for further assistance.

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3.3.2 You are Connected to the Router but Cannot Connect to the Internet
The status LEDs of your router will give you an indication whether or not a proper connection is being made. If the USB
data modem LEDs are not illuminated, your modem is not connected and online. You may need to update firmware. Refer
to the previous section, ―Your USB or ExpressCard Modem Does Not Work With The Router.‖
If you are still not online after updating, call CradlePoint Technical Support for further assistance.