
After-
Sales Service
Service
1,
The printer can
be
returned within seven days, 15 days replacement,
one year warranty, lifetime maintenance.
Replacement Requirement
1.The appearance
of
the product is intact,
without
damage, scratches,
smudges, cracks, deformation, etc.;
2.
Machine parts, tools
and
others are complete;
3.Provide a complete and valid purchase invoice and warranty,
product
number should
be
the same.
Warranty Coverage
1.
The following accessories are not included
in
the warranty coverage
if
they are not damaged by transportation: platform sticker; platform
forming plate; acrylic cover; card reader and TF card; platform glass;
USB
cable; filament; rack
and
tools,etc.
2.
Profile: Before we deliver the goods, we will do the machine test, so
maybe there will
be
light scratch, or due to long-distance transportation,
which scratch the profile a little bit.
in
the premise
of
not affecting the
normal
use,
in
principle, not within the scope
of
warranty;
3.
Nozzle assembly (nozzle, heating block, throat pipe,heat sink, Teflon
tube, etc.) warranty period is 3 months,
if
it
is
damage after the
warranty expires, you need to purchase another one;
4.
Motherboard, LCD display, power supp~, hot bed,warranty period is 12
months,
if
there are quality problems,
you
can get free maintenance; over
the warranty period, can
be
sent back to the original factory
maintenance, the users need
to
bear the return shipping and
maintenance costs;
5.
Not included
in
warranty coverage:
(1) It
is
not possible
to
provide
an
effective after-sales service card or
serial number;
(2) The whole machine and components exceed the warranty period;
(3) Equipment failure
or
damage caused by unauthorized modification
of
the equipment (private modification includes:
1.
modification
of
the nozzle assembly;
2.
modification
of
the machine structure;
3.
use
of
third-party components; 4.
use
of
third-party firmware procedures
or change the original Factory firmware program, etc.);
(4) Equipment failure
or
damage due to incorrect installation and
use;
(5) Equipment failure or damage caused by the use
of
the equipment
in
a
working environment not specified by the product;
(6) Equipment failure
or
damage due improper use (beyond workload,
etc.) or maintenance (moisture, etc.);
(7) Equipment failure or damage due
to
the use
of
other branded
components or low quality consumables.
Statement:
For
better
highlighting
the
function
and
effectiveness
of
3d
printer
and
promoting
the
development
of
global
market
economic,
strengthening the user self-discipline
of
3d industry and establishing
a good image
of
3d printing, since Creality 3d printer have passed all
kinds
of
authorized
product
certificates
and
quality
management
system.hereby
we
declare
that
it
is
strictly
forbidden
to
use
our
printer
to
print any products
or
equipment
that
are
in
violation
of
the
specific country and regions legislation.