Crestron CSA-DECOR3 Series User manual

The Crestron® CSA-DECOR3-BRKT Series shade brackets allow Crestron
shades to be mounted on a wall, ceiling, pocket, or window jamb. The
mounting brackets are adjustable to fine-tune the installation without
removing the mounting brackets from the wall.
Shade Mounting
The CSA-DECOR3-BRKT Series shade brackets are mounted to the wall
or window jamb using the two supplied brackets. The end caps (optional)
and roller shade assembly then attach to the brackets.
CAUTIONS:
lThere is risk of personal injury and equipment damage if the shade or
associated parts fall during mounting. Use care when mounting. Use
proper mounting hardware for the mounting surface (for example,
screws or bolts) when securing the brackets to the surface.
lTwo or more people are required to properly mount the shades. Three
or more people are required to properly mount large shades and
medium-sized coupled shades.
NOTES:
lThe screws provided with the mounting brackets are intended for use
on walls (or jambs) with wood or metal blocking. These screws should
not be used for hollow drywall or masonry installations. It is the
responsibility of the installer to make sure that the mounting method
used is secure.
lEnsure that all mounting brackets are level and on the same plane.
lAll shades must be aligned along a single axis (no off-angle
positioning).
Mount the Brackets
1. Check for a proper fit by holding the roller shade assembly in the
approximate mounting location. If using a fascia, use the fascia to
measure the proper distance between mounting brackets. The
brackets should be mounted flush with the end of the fascia.
2. Mark the locations of the brackets and make sure that the mounting
points are level and on the same plane. Use a laser level or snap a chalk
line to mark the locations of the brackets. The brackets should be
spaced according to the specifications on the order form.
NOTE: End caps are used only when the shade is outside mounted
and fascia is used. If inside mounted, end caps are not required unless
the shade brackets protrude from the window opening. Adding end
caps for an inside mount increases the light gap.
3. If using end caps, attach them to the mounting brackets according to
their stamped directions. The end caps snap into place.
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CSA-DECOR3 Series QuickStart
Shade Motor Bracket Installation and Motor Programming

4. Mount the brackets to the outside of the window frame (outside
mount) or the inside of the window frame (inside mount). Use
hardware that is appropriate for the mounting surface. Make sure the
brackets are level and mounted to a flat surface.
lThe idler bracket mounts on the right-side of the window opening.
lThe motor bracket mounts on the left-side of the window opening.
NOTES:
lThe stamped Land Rshould face the wall and window.
lFor inside mounts, secure the mounting brackets into the window
jamb or the window header.
lWhen using a fascia, align the brackets with the width of the
fascia before attaching them to the header.
Inside Mount
Outside Mount
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Mount the Roller Shade Assembly
CAUTIONS:
lThere is risk of personal injury and equipment damage if the shade or
associated parts fall during installation. Use care when mounting.
Use proper mounting hardware (e.g., screws or bolts) for the
mounting surface when securing the brackets to the surface.
lProper installation of shades requires two or more people. Large
shades and medium-sized coupled shades will require three people.
Once the mounting brackets are installed, mount the roller shade
assembly:
1. Insert the idler pin into the top of the keyhole on the right bracket, and
slide it down into the keyhole. The idler pin sits on the vertical
adjustment screw.
Insert the Idler Pin into the Keyhole
2. Raise the motor end of the roller shade assembly to the motor
bracket.
3. Push the roller shade assembly toward the idler bracket to compress
the spring on the idler pin.
4. Push the tab on the motor assembly into the hole in the motor
bracket. When the shade is properly seated, the two clips spring down
to secure the motor to the bracket. Make sure that the shade is
properly mounted before letting go.
Secure the Motor to the Motor Bracket
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Shade Motor Bracket Installation and Motor Programming

Adjust the Roller Shade Assembly
Once the roller shade assembly is mounted, make adjustments to level the
shade and center it in the opening.
WARNINGS:
lCare has been taken to make sure that the shade is properly
balanced. Prior to initial operation, please confirm that the brackets
have been adjusted so that the shade hangs level and plumb. Upon
startup, run the shade all the way down and check for plumb.
Observe the shade closely as it rolls up. If the shade begins to
telescope, stop immediately and take the appropriate action to make
sure that the shade tracks properly. To prevent damage to the fabric
from telescoping, do not leave the shade unattended during the first
few cycles of operation. Failure to follow these instructions may
result in damage to the edge of the fabric, which is not covered by the
warranty.
lIf the roll-up diameter is close to the maximum allowance, do not use
the vertical adjustment screw to level the shade. The fabric may
come in contact with the bracket, fascia, or other hardware, which
may cause damage to the fabric. Remount the bracket to level the
shade.
Situations that may cause telescoping:
lThe shade is not perfectly level.
lThe shade may bump into objects while traveling up or down.
lThe HVAC ductwork is blowing on the shade, or air is coming in
through a window.
lA foreign object is stuck to the shade fabric (for example tape, bugs,
dust, etc.).
Ways to prevent telescoping:
lUse the leveling features built into the shade brackets to make sure the
shade is level. If the bracket adjustment is not enough to compensate,
use a shim to level the system.
lMake sure that no obstructions exist near the window area that the
shade could bump into while traveling (for example, latches and
cranks).
lDirect HVAC airflow away from the shade, and make sure that
windows are closed while operating the shade.
lLower the shade all the way down to the bare tube (the shade will need
to be placed into Limit Setup mode to allow the shade to travel below
its lower limit). Inspect the front and back of the shade to make sure
that no foreign objects are stuck to the shade fabric.
Adjust the Roller Shade Assembly
If the shade is still telescoping, it can be re-shimmed by applying a small
(1in.x1in.) piece of tape to the end of the tube that the fabric should
move toward. Make sure that the tape is placed on the bare tube for best
results. The shade must be rolled all the way down past its lower limit. To
do this, place the shade motor into Limit Setup mode.
lIf the fabric is telescoping to the left, place the tape on the right side of
the tube.
lIf the fabric is telescoping to the right, place the tape on the left side of
the tube.
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Shade Motor Bracket Installation and Motor Programming

Swap the Idler and Motor Ends
The roller shade assembly can be mounted so that the idler and motor
ends are located in the ends of the tube opposite where they were when
received from the factory (i.e., the idler end is on the left and the motor
end is on the right). When the idler bracket is mounted, the keyhole in the
idler bracket must be parallel with the wall; the head of the adjustment
screw must face down. The keyhole can be rotated so that it is in the
correct orientation. Refer to the illustrations below for keyhole
orientation based on mounting location.
Swapping the hardware requires a Phillips screwdriver.
Left-Side Idler Bracket Wall Mount
Right-Side Idler Bracket Wall Mount
Left- or Right-Side Idler Bracket Ceiling or Header Mount
Rotate the keyhole
1. Using a Phillips screwdriver, remove the four screws holding the idler
mount in the left-hand bracket and then remove the idler mount. Keep
all hardware for reassembly.
2. Reassemble the idler mount and the left-hand bracket so that the
keyhole is parallel to the wall when the bracket is mounted. Make sure
that the screw head on the vertical adjustment screw faces down.
3. Secure the idler mount with the screws removed in step 1.
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Shade Motor Bracket Installation and Motor Programming

Rotate Keyhole: Right-Side Wall Mount to Ceiling Mount Rotate Keyhole: Right-Side Wall Mount to Left Side Wall Mount
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Shade Motor Bracket Installation and Motor Programming

Swap the Roller Shade Idler and Motor
If the idler and motor brackets have been swapped, remove the motor
and idler from the tube and remount in the opposite ends, allowing the
fabric to roll off of the tube in its intended manner
Swap the idler and motor ends of the roller shade.
1. Remove the motor by pulling on the motor head.
2. Use the idler removal tool to loosen the idler by rotating the idler
counterclockwise. Pull the idler out of the tube.
3. Insert the motor into the tube end opposite from where it was
removed.
4. Insert the idler into the tube end opposite from where it was removed.
5. Use the idler removal tool to tighten the idler; rotate the idler clockwise
two turns, and then tighten until snug. Pull on the idler to confirm it is
properly secured.
Motor Wiring
Routing the Cables
To ensure proper functionality and a clean look, consider the following
when routing cables and making connections:
lThe cables should exit the wall near the motor end of the shade
assembly.
lRoute the cables so that they remain out of sight.
lThe brackets provide a cutout in the upper corner, which allows wiring
to be easily run to the motor.
lA 2-pin connector may be required for shades with a large roll-up
diameter.
lUse cable ties to secure the cables to the loop on the bracket.
lEnsure that the cables and connectors do not make contact with the
shade fabric.
Making the Connections
NOTES:
lWhen making the connections, do not use CRESNET-HP cable with
the small connector. When using CRESNET-HP cable, replace the
connector on the motor pigtail with the larger connector that is
supplied with the shade.
lAll shades should be home run from the power supply (sold
separately).
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CSA-DECOR3 Series QuickStart
Shade Motor Bracket Installation and Motor Programming

Cresnet QMT® Shade Motor with the Power and Control Coming from the Same
Source
Cresnet QMT Shade Motor with the Power and Control Coming from Separate
Sources
Wire the inNET EX® Wireless QMT Shade Motor
Motor Programming
The Crestron® digital CSM(I)-QMTDC shade motors are programmed
locally using the buttons on the motor. The information in this guide
serves as a detailed programming overview of the Crestron CSM
(I)-QMTDC shade motors.
NOTE: The procedures described in this document can also be
performed remotely using a control system. The timeout and LED
indicators are the same as described in this document.
Controls and Indicators
The Crestron CSM(I)-QMTDC shade motors have UP,SET, and DN
(down) push buttons that are used to program the shade. The shade
motors have a multicolor LED that lights red, amber, green, blue, or white
to provide confirmation, operating mode, and error state feedback. The
UPbutton is located closest to the LED, the SETbutton is the second
button from the LED, and the DNbutton is the third button from the
LED.
Crestron CSM-QMTDC Motor Multicolor LED and Push Button Orientation
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Shade Motor Bracket Installation and Motor Programming

Test the Shade
Before the shade is operated, test the motor to ensure that the shade
travels in the correct direction when being operated.
NOTE: Before using the CSM(I)-QMTDC shade motor, ensure the device
is using the latest firmware. Check for the latest firmware for the CSM
(I)-QMTDC shade motor at www.crestron.com/firmware. Firmware is
loaded onto the device using Crestron Toolbox™ software.
Test the Motor Direction
Press the DN button to lower the shade about 1inch. If the shade travels
up, reverse the motor direction.
NOTE: Reversing the motor direction resets all previously set limits.
After either the upper or lower limit is set, the motor automatically
enters Limit Setup mode for the opposite limit. Follow the procedure in
Set the Shade Limits to reassign limits.
To reverse the shade direction, press and hold the SET button for
10seconds. The red LED lights for 3 seconds.
Test the Shade Travel
Test the travel of the shade fabric to ensure that it does not come in
contact with building materials and that the upper and lower shade limits
are properly set.
WARNING: Care has been taken to ensure that the shade is properly
balanced. Prior to initial operation, confirm that the brackets are
adjusted so that the shade hangs level and plumb. Upon startup, run the
shade all the way down and check for plumb. Observe the shade closely
as it rolls up. If the shade begins to telescope, stop immediately and take
the appropriate action to ensure the shade tracks properly. To prevent
damage to the fabric from telescoping, do not leave the shade
unattended during the first few cycles of operation. Failure to follow
these instructions may result in damage to the edge of the fabric, which
is not covered by the warranty.
NOTE: For Crestron Horizontal Sheers, the lower limit is defined as the
point before the hem bar tilts.
To test the lower limit:
1. Using the DN button, lower the shade until it reaches its lower limit.
Stop and adjust the mounting brackets if the fabric contacts any
building materials.
2. Verify that the shade stops at the desired lower limit. If the shade does
not travel to the desired lower limit, adjust the shade limits. For details,
refer to Set the Shade Limits.
To test the upper limit:
1. Using the UP button, raise the shade until it reaches its upper limit.
Stop and adjust the mounting brackets if the fabric contacts any
building materials.
2. Verify that the shade stops at the desired upper limit. If the shade does
not travel to the desired upper limit, adjust the shade limits. For
details, refer to Set the Shade Limits.
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CSA-DECOR3 Series QuickStart
Shade Motor Bracket Installation and Motor Programming

Set the Shade Limits
If necessary, set the lower and upper shade limits. If the shade limits are
not set, the red LED flashes three times, pauses for 1 second, flashes
once, pauses for 5 seconds, and then repeats this code until the limits are
set.
NOTES:
lLimit Setupmode exits after 8 seconds of inactivity.
lIf a limit is not set after the upper or lower limit is saved, the motor
automatically enters Limit Setupmode for the opposite limit. This
typically occurs after the motor direction has been reversed and both
limits are erased.
lFor Crestron Horizontal Sheers, the lower limit is defined as the point
before the hem bar tilts.
Set the lower limit for the shade:
1. Press and hold the SET button for 4 seconds to enter Limit
Setupmode. The LED alternates between amber and green.
2. Press and release the DNbutton to begin lower limit setup. The green
LED flashes.
3. Use the UP and DNbuttons to set the shade to its desired position.
4. Press and hold SETfor 4seconds. The LED turns solid red to confirm
that the lower limit was successfully set.
Set the upper limit for the shade:
1. Press and hold SETfor 4 seconds to enter Limit Setup mode. The LED
alternates between amber and green.
2. Press and release the UP button to begin upper limit setup. The amber
LED flashes.
3. Use the UP and DN buttons to set the shade to its desired position.
4. Press and hold SET for 4 seconds. The LED turns solid red to confirm
that the upper limit was successfully set.
Joining an infiNET EX® Network (infiNETEX
Interfaces Only)
The device connects to the Crestron network via the infiNET EX
communications protocol. Use the procedures outlined below to join or
leave an infiNET EX network and to verify communications between the
device and the control system.
Joining an infiNET EX Network
Before a device can be used in a lighting system, it must first join an
infiNETEX network by being acquired.
NOTE: A device can be acquired by only one gateway.
1. Put the infiNET EX gateway into Acquire mode from the unit itself or
from Crestron Toolbox, as described in its manual at
www.crestron.com/manuals.
NOTE: In an environment where multiple gateways are installed, only
one gateway should be in Acquiremode at any time.
2. Place the device into Acquiremode.
a. Press the SET button three times, and then press and hold it down
(tap-tap-tap-press+hold) until the white LED on the device flashes
once (this can take up to 10 seconds).
b. Release the button to start the acquire process. The LED flashes
slowly to show that the device is actively scanning the infiNET EX
network.
lThe LED turns on for 5 seconds to show that the device has
been successfully acquired to the infiNET EX network.
lThe LED flashes quickly to indicate that the device was not
successfully acquired by the infiNET EX network. Press the
SETbutton to acknowledge failure to acquire the infiNET EX
network. Ensure the gateway is in Acquiremode and within
range before attempting the acquire process again.
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Shade Motor Bracket Installation and Motor Programming

3. Once all devices have been acquired, take the gateway out of
Acquiremode. Refer to the gateway’s manual for details.
Leaving an infiNET EX Network
To leave an infiNET EX network, put the device into Acquiremode, as
described in Joining an infiNET EX Network when no gateway is in Acquire
mode.
Verifying Communications Status
To check the communications status of the device, tap the SET button
three times and then press and hold it down (tap-tap-tap-press+hold) for
up to 2 seconds. The LED flashes to indicate the communications status.
Refer to the following table for details.
LED CommunicationsStatus
Turns on for 5
seconds
The device is communicating with the control system.
Flashes twice The device was previously joined to the network but is not
communicating with the gateway.
Flashes once The device is not joined to the network.
LED Diagnostics
The LED flashes to provide a visual reference that the motor is operating
normally or if it is in an error state.
Normal Operation
The following table provides a list of possible LED patterns encountered
during normal operation. All LEDs extinguish after 1 minute of inactivity if
there are no errors to report.
LED Patterns
LED Pattern LED
Color Operating Mode
Two fast flashes, then pause
(1/8-second on, 1/8-second off,
1/8-second on, 5/8-second off)
Blue A firmware upgrade over
the Cresnet® network is
in progress.
Slow flash (1/2-second on, 1/2-second
off)
Blue The motor’s internal
firmware upgrade is in
progress.
Solid Blue The motor is in
Bootloadermode.
Fast flash (1/4-second on, 1/4-second
off)
White The motor is in
Identifymode.
Slow flash (1/2-second on, 1/2-second
off)
Green The motor is moving
from a local button
press.
Solid Green The motor is
communicating with the
control system program.
Slow flash (1/2-second on, 1/2-second
off)
Red The motor is not
communicating with the
control system.
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CSA-DECOR3 Series QuickStart
Shade Motor Bracket Installation and Motor Programming

Error State
Crestron CSM(I)-QMTDC motors display error codes using the red LED
on the interface. The LED flashes a pattern to indicate the error.
For example, when a 3-3 LED flash pattern occurs, the LED flashes three
times, pauses for 1 second, flashes three times, pauses for 5 seconds, and
then repeats until the error is corrected. When a 2-1 LED flash pattern
occurs, the LED flashes two times, pauses for 1 second, flashes once,
pauses for 5 seconds, and then repeats this code until the error is
corrected.
The flash patterns are listed in the following table. Refer to
Troubleshooting for possible corrections.
LED Blinking Patterns
LED
ErrorCode Error State
3-1 The motor limits are not set.
3-3 An obstruction is blocking the shade fabric from moving freely.
3-4 A motor over-current error exists. Check for obstacles or any
sources of excessive friction.
3-5 A motor duty-cycle error exists. Reduce the operating duty cycle
of the motor to correct the error.
3-6 There is a communications error between the motor and Cresnet
or infiNET EX control board.
2-1 There is no traffic on the network. Check to ensure that proper
Cresnet wiring is maintained, or for infiNET EX devices, ensure
that the motor is connected to a gateway.
2-2 The motor is not being polled by the control system. Ensure that
the Net ID matches the control system program and that the
program is running on the control system.
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
Crestron CSM(I)-QMTDC Motor Troubleshooting
Trouble Possible Cause(s) Action
The motor cannot
be controlled, and
all of the LEDs
are off.
There is no power provided
to the motor.
Check the power
connections between the
power supply and motor.
The power connection is
reversed between the
motor and the power
supply.
Ensure that the power
connection to the motor
is not reversed.
The motor moves
in the opposite
direction.
The motor direction is
reversed.
Reverse the direction of
the motor.
The motor
intermittently
stops working.
The motor is exceeding its
maximum duty cycle.
Reduce the duty cycle of
the motor operation.
The motor is encountering
an obstacle or excessive
friction, which is causing it
to stop.
Verify that all
components are aligned
and running smoothly.
The load on the motor is
exceeding its maximum
rating.
Verify that the fabric
weight and tube size do
not exceed the rating for
the motor.
The LED is blue. The motor is stuck in the
bootloader.
Reload firmware to the
motor.
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Shade Motor Bracket Installation and Motor Programming

Additional Information
Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Crestron product development software is licensed to Crestron dealers and Crestron
Service Providers (CSPs) under a limited nonexclusive, nontransferable Software
Development Tools License Agreement. Crestron product operating system software is
licensed to Crestron dealers, CSPs, and end-users under a separate End-User License
Agreement. Both of these Agreements can be found on the Crestron website at
www.crestron.com/legal/software_license_agreement.
The product warranty can be found at www.crestron.com/warranty.
The specific patents that cover Crestron products are listed at
www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, visit
www.crestron.com/opensource.
©2020 Crestron Electronics, Inc.
Doc. 7733D
07/17/20
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CSA-DECOR3 Series QuickStart
Shade Motor Bracket Installation and Motor Programming