
4
SERVICE POLICY
CETCI maintains an instrument service facility at the factory. Some CETCI distributors /
agents may also have repair facilities; however, CETCI assumes no liability for service
performed by anyone other than CETCI personnel.
Repairs are warranted for 90 days after date of shipment (sensors have individual war-
ranties).
Should your instrument require non-warranty repair, you may contact the distributor from
whom it was purchased or you may contact CETCI directly.
Prior to shipping equipment to CETCI, contact our office for an Returned Merchandise
Authorization (RMA) number. All returned goods must be accompanied with an RMA
number.
If CETCI is to do the repair work, you may send the instrument, prepaid, to:
Attention: Service Department
Critical Environment Technologies Canada Inc.
Unit 145, 7391 Vantage Way
Delta, BC, V4G 1M3
Always include your RMA number, address, telephone number, contact name, shipping /
billing information, and a description of the defect as you perceive it. You will be contact-
ed with a cost estimate for expected repairs, prior to the performance of any service
work.
For liability reasons, CETCI has a policy of performing all needed repairs to restore the
instrument to full operating condition.
Pack the equipment well (in its original packing if possible), as we cannot be held re-
sponsible for any damage incurred during shipping to our facility.
COPYRIGHTS
This manual is subject to copyright protection; all rights are reserved. Under internation-
al and domestic copyright laws, this manual may not be copied or translated, in whole or
in part, in any manner or format, without the written permission of CETCI.
All software which CETCI utilizes and / or distributes holds a proprietary interest and is
also subject to copyright protection and all rights are reserved. No party may use or
copy such software in any manner or format, except to the extent that CETCI grants
them a license to do so. IF SOFTWARE IS BEING LOADED ONTO MORE THAN ONE
COMPUTER, EXTRA SOFTWARE LICENSES MUST BE PURCHASED.
DISCLAIMER
Under no circumstances will CETCI be liable for any claims, losses or damages result-
ing from or arising out of the repair or modification of this equipment by a party other
than CETCI service technicians, or by operation or use of the equipment other than in