CTI Products RadioPro User manual

CTI Products
RadioPro™ IP Gateway
Installation Guide
for
Kenwood NEXEDGE NX-57xx/58xx Radios
Document # S2-61905-822
For Version 8 Software
A newer version of this document may be available. Please check the accompanying CD or:
www.ctiproducts.com > Resources > RadioPro > Upgrade Software and Document Downloads

RadioPro IP Gateway Installation and Configuration Guide NEXEDGE NX-7xx/8xx
ContactUs
Support, replacement part ordering, and service may be arranged by contacting our Cincinnati office. Parts for service
can be returned following a request of a Return Material Authorization.
CTI Products, Inc.
1211 W Sharon Rd
Cincinnati, OH 45240
513-595-5900
[email protected]m
Disclaimer
Information in this document is provided with best efforts for completeness and accuracy. However, no guarantee is
expressed or implied, and details may change without notice.
Fontsusedinthisdocument:
Technical terms
Cross-references within this document
Hyperlinks to other documents or web pages
Warnings
Software menus, menu options, folders, pages, and parameters
Software parameter values

RadioPro IP Gateway Installation and Configuration Guide NEXEDGE NX-57xx/58xx
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Contents
1 SYSTEM OVERVIEW .................................................................................................................................................................. 4
1.1 System Components ......................................................................................................................................................... 4
1.2 Architecture ...................................................................................................................................................................... 6
1.3 Environmental Considerations ......................................................................................................................................... 7
1.4 RadioPro Version Match .................................................................................................................................................. 7
1.5 Static IP Address .............................................................................................................................................................. 8
1.6 Accessing the RadioPro IP Gateway using Port Forwarding ........................................................................................... 8
1.7 Licensing .......................................................................................................................................................................... 8
2. WHAT IS INCLUDED ................................................................................................................................................................. 9
2.1 RadioPro IP Gateway Kit ................................................................................................................................................. 9
3. OTHER ITEMS NEEDED .......................................................................................................................................................... 10
3.1 Radio Interface Cable ..................................................................................................................................................... 10
3.2 Control Station Radio ..................................................................................................................................................... 10
3.3 Radio Programming Cable ............................................................................................................................................. 10
3.5 Laptop or PC .................................................................................................................................................................. 10
4. CONFIGURATION AND INSTALLATION STEPS: OUTLINE ......................................................................................................... 11
Step 1a. for NEXEDGE NX-57xx/58xx: Configure Voice Control Station Radio(s) using Kenwood FPU ........................ 12
Step 1b. for NEXEDGE NX-57xx/58xx: Configure Data Revert Control Station Radio(s) using Kenwood FPU .............. 19
Step 1d. for NEXEDGE NX-57xx/58xx: Configure Subscriber Radios using the Kenwood FPU Software ....................... 20
Step 2. for NEXEDGE NX-57xx/58xx: Connect RadioPro IP Gateway to Control Station Radio ..................................... 26
Step 3. Configure RadioPro IP Gateway .............................................................................................................................. 27
Step 4. Connect RadioPro IP Gateway to IP Network ......................................................................................................... 32
Step 5. Configure Port Forwarding on Firewall Device ....................................................................................................... 33
Step 6. Install and Configure RadioPro Clients/Apps .......................................................................................................... 34
5. RADIOPRO IP GATEWAY OPERATION .................................................................................................................................... 35
5.1 Power-up ........................................................................................................................................................................ 35
5.2 Indicators ........................................................................................................................................................................ 35
6. APPENDIX .............................................................................................................................................................................. 36
6.1 Appendix - RadioPro IP Gateway Specifications ........................................................................................................... 36
6.2 Appendix - IP Addressing .............................................................................................................................................. 36
6.3 Appendix - Rack Mounting ............................................................................................................................................ 37
6.4 Appendix - System Compatibility Considerations ......................................................................................................... 37
6.5 Appendix - Installing a Time Server .............................................................................................................................. 38
6.7 Appendix - Radio Interface Cables – NEXEDGE NX700/800/5700/5800 .................................................................... 40
6.7 Appendix - Converting a Timed-license to a Non-expiring License .............................................................................. 41
7. INDEX .................................................................................................................................................................................... 43
8. SYSTEM PLANNER TEMPLATE ........................................................................................................................................... 45

RadioPro IP Gateway Installation and Configuration Guide NEXEDGE NX-57xx/58xx
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1 SYSTEM OVERVIEW
RadioPro™ provides remote access to 2-way radios via IP Networks. This “Dispatch over IP” (DoIP) solution consists
of PC-based software allowing voice and data communications between PC users and 2-way radio subscribers.
Communications with radio subscribers is also possible for remote mobile users using Android or iOS devices. A
RadioPro system consists of at least one RadioPro IP Gateway (server) and at least one client (Dispatch™, Solo™,
Talk™, or Talk for Mobile™) with an IP network connecting the RadioPro components.
1.1 System Components
CTI’s Dispatch over IP system is based on Server-Client architecture. System components are described below:
 RadioPro IP Gateway Kit (CTI Part # S2-61815) is the hardware
interface that connects a mobile radio (control station) to an IP
network. The IP Gateway is the Server for the control station radio
connected to it. Each control station radio used for voice requires
one IP Gateway. System components, such as IP Gateways and
clients (Dispatch, Solo, Talk, or Talk Mobile), may be located
together or separated geographically and connected via a Wide Area
Network (WAN) or Virtual Private Network (VPN). An optional license can be purchased for the IP
Gateway to allow users of Solo, Talk, and/or Talk for Mobile client applications to connect to the two-way
radio system. Each IP Gateway requires a static IP address. For more information, see the following
documents:
RadioPro IP Gateway - Installation Guide for Motorola MOTOTRBO XPRxxxx, Doc # S2-61903
RadioPro IP Gateway - Installation Guide for Kenwood NEXEDGE NX-7xx/8xx, Doc # S2-61904
RadioPro IP Gateway - Installation Guide for Kenwood NEXEDGE NX-57xx/58xx, Doc # S2-61905
RadioPro IP Gateway - Installation Guide for Generic Rx/Tx, Doc # S2-61906
RadioPro IP Gateway Data Sheet
RadioPro System Brochure
 RadioPro Dispatch Client (CTI Part #s S1-61770
Core, S1-61771 Voice Module, S1-61772 GPS
Module, S1-61773 Telemetry Module, S1-61774
Text Messaging Module) is a dispatch console for
PCs that provides voice dispatching to multiple
simultaneous radio channels or talk groups, as well as
GPS/AVL, Telemetry, Text Messaging, and Voice
Logging. Windows 10 Pro, 8 Pro or Windows 7 Pro
operating system is required. This application can be
used with either Motorola MOTOTRBO or Kenwood
NEXEDGE systems. System components, such as Dispatch clients and IP Gateways, may be located
together or separated geographically and connected via a Wide Area Network (WAN) or Virtual Private
Network (VPN).
For more information, see the following information:
RadioPro Dispatch Client Installation and Configuration Guide, Document # S2-61785
RadioPro Dispatch Client User Guide, Document # S2-61786
RadioPro Dispatch Client Data Sheet
RadioPro System Accessories Catalog
RadioPro System Brochure

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 Talk™ for Windows PC is a software application for PCs and notebooks that provides
voice dispatching to a single radio channel or talk group. Other features include Voice
Logging for 24 hours, Text Messaging, and channel steering. It requires Windows 10, 8
or 7 operating system. This application can be used with either Motorola MOTOTRBO
or Kenwood NEXEDGE systems. The use of this application requires a license installed
on the IP Gateway. The license will permit some number of simultaneous Solo, Talk,
and Talk Mobile application users to connect to the radio system. System components,
such as clients and IP Gateways, may be located together or separated geographically and
connected via a Wide Area Network (WAN) or Virtual Private Network (VPN).
For more information, see the following documents:
RadioPro Talk for PC Data Sheet
RadioPro System Brochure
 Talk™ for Mobile devices is a mobile app for Android™ and iPhone™/iPad™ that
provides remote access to a 2-way radio system for voice communications, text messaging,
and locating another user. This application can be used with either Motorola
MOTOTRBO or Kenwood NEXEDGE systems. The Mobile app is useful over cellular or
Wi-Fi networks when you are on-the-go and outside the coverage of your radio system, yet
still need radio communications. The use of this application requires a license installed on
the IP Gateway. The license will permit some number of simultaneous Solo, Talk, and
Talk Mobile application users to connect to the radio system.
For more information, see the following documents:
RadioPro Talk for Mobile Devices How-to-Guide
RadioPro Talk for Mobile Devices Data Sheet
RadioPro System Brochure
 Control Station Radio - A control station radio must be used as the interface to the radio system, and
connects to a RadioPro IP Gateway using the rear accessory/communications port. Each control station
radio used for voice requires one IP Gateway. Radio models that can be used for a Control Station radio
and provide full radio functionality from a RadioPro client include:
 Motorola MOTOTRBO: XPR5550/5580 (North America)
DGM5500/8500 (Latin America)
DM4600/4601 (Europe)
XiR M8260/M8268/M8660/M8668 (Asia Pacific)
 Kenwood NEXEDGE: NX-700/800
NX-720/820 (NX-700/800 is preferred)
NX-5700/5800
Other radio models may be used with limited functionality by using the “Generic Rx/Tx” configuration.
This simple interface provides only talk and listen.
 Personal Computer or Workstation is required to host the RadioPro Dispatch, Solo, or Talk for PC
clients. Console accessories may include microphone and speakers (or headset), Push-to-Talk footswitch,
and touch screen monitor.

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1.2 Architecture
The IP Gateways interface the radio system to an IP network. One IP Gateway is required for each control station radio
used for voice. The IP Gateways and control station radios can be centrally located or scattered among different
locations using a Virtual Private Network (VPN) or Wide Area Network (WAN) such as the Internet.
Each IP Gateway in a RadioPro system acts as the server for the Control Station Radio connected to it, and ensures easy
wide-area deployment. Since there is not a server PC, the architecture reduces “single point-of-failure” concerns.
A system may have a mixture of RadioPro Dispatch, Solo, and Talk clients fpr PCs, as well as RadioPro Talk for
Mobile apps running on mobile devices. These Clients may be centrally located or scattered among different locations
using a Virtual Private Network (VPN) or Wide Area Network (WAN) such as the Internet.
System Maximum Build-out
A RadioPro system may have maximum components listed below.
System Component Maximum
Dispatch™ Clients 20
Simultaneous Solo, Talk, and Talk for Mobile client connections per IP Gateway 80
IP Gateways 50
System Planner Document and Template
The System Planner (Document # S2-61645) includes examples for various radio network topologies, and should be
consulted if the RadioPro Dispatch client is being deployed.
Use the System Planner Template (located at the end of this document) in the planning phase of a project to record IP
addresses, usernames, passwords, serial numbers, and device names.

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1.3 Environmental Considerations
The operating environment for the IP Gateway must be within limits noted in the specifications, as well as other
conditions. Do not install equipment in an area where any of the following exist:
 Extreme temperature and humidity beyond limits listed in the specifications
 High EMI (Electro-Magnetic Interference) or RFI (Radio Frequency Interference)
 High dust concentration
 High ESD (Electrostatic Discharge)
 Extreme Vibration
RF Interference
To prevent RF interference, Mobile radio antennas should be kept a minimum of 24 feet from the RadioPro IP
Gateway when in high-power mode, or a minimum of 12 feet when in low-power mode. Portable radios should be
kept a minimum of 6 feet from the RadioPro IP Gateway.
Lightning and Fire Protection
Lightning protection should be implemented at both the equipment and at the point of entry of the building. Lightning
protection and power transient protection should be implemented to reduce the risk of fire caused by these phenomena.
Circuit breakers and fuses offer the best methods for preventing extended over-current and over-voltage conditions.
Power Requirements
When using the supplied AC power adapter, each IP Gateway requires 100-240VAC, 200mA maximum.
When connecting a DC supply directly to the IP Gateway, each IP Gateway requires the following input, depending on
the IP Gateway Serial Number:
IP Gateway Serial Numbers Voltage Range
1000 through 3153 11.5 – 12.5 VDC
3154 and higher 12.0 – 32.0 VDC
1.4 RadioPro Version Match
RadioPro Dispatch clients and IP Gateways must have compatible versions in order to communicate with each other.
Compatibility can be ensured when the first two digits of the version match. (The third digit indicates a minor revision,
and does not need to match.) See section 6.4 Appendix - System Compatibility Considerations on page 37 for more
details.

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1.5 Static IP Address
Each RadioPro IP Gateway requires a static IP address. The IP Gateway must have IP Network Parameters
configured using ICU.exe (IP Configuration Utility) before connecting to an active network. Contact the IT
administrator to provide a static IP Address for each RadioPro IP Gateway, along with its Subnet Mask and Default
Gateway.
1.6 Accessing the RadioPro IP Gateway using Port Forwarding
If RadioPro clients (such as Dispatch, Solo, Talk, or Talk for Mobile) will access an IP Gateway from a different IP
network, then the IT Administrator must configure port forwarding within the firewall or router(s) that separates the
RadioPro IP Gateway from the clients. This is also true when one or more of the clients listed above will connect to a
RadioPro IP Gateway from the Internet. See Step 5. Configure Port Forwarding on Firewall Device on Page 33 for
more information.
1.7 Licensing
RadioPro Dispatch Clients
Each PC that runs the RadioPro Dispatch client requires a unique software license file to be imported during installation
of the software. The license file specifies the number of IP Gateways that a RadioPro Dispatch console can connect to,
as well as licensing for GPS and Text Messaging options. Connections for additional IP Gateways can be purchased
and added to the license file at any time.
RadioPro Solo and Talk clients for PC, and RadioPro Talk for Mobile apps
For client types other than RadioPro Dispatch, a license file is factory-installed in the IP Gateway, and allows
connections from Solo and Talk clients (for PCs and Notebooks) and Talk for Mobile apps (for Android™ and
iPhone™/iPad™). Solo, Talk, and Talk for Mobile licenses can be purchased when the IP Gateway is purchased, and
can easily be added to an IP Gateway that is already installed. The number of Solo, Talk, and Talk for Mobile licenses
on the license file is the maximum number of simultaneous connections from users of these client applications.
The number of Solo, Talk, and Talk for Mobile licenses installed on the IP Gateway is indicated on the serial number
label located on the bottom of the IP Gateway. It can also be determined using the ICU.exe utility. See Step 3.
Configure RadioPro IP Gateway on Page 27 for more details.

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2. WHAT IS INCLUDED
2.1 RadioPro IP Gateway Kit
The RadioPro IP Gateway (Part # S2-61815) includes the following items:
CTI Part # Description Notes
S2-61815 RadioPro IP Gateway Includes power supply
S2-61790 CD, RadioPro IP Gateway
Contains Installation Guide, ICU.exe (for
configuring IP Gateway), and Solo and Talk
client installation programs.
89-10712 Cable, Cat 5 RJ45, 10 ft Can be used to connect IP Gateway to LAN
Note:ICU.exe(IPConfigurationUtility)isavailableoneitherofthefollowingdistributionCDs:
 RadioPro IP Gateway Part Number S2-61790. This CD contains an executable file that must be copied
to a writeable disk before running. (The ICU cannot be run directly from the CD.)
 RadioPro Dispatch Part Number S2-61791. This CD contains an installer program that will install the
RadioPro Dispatch Client Software and the ICU onto the PC. Following the installation from the
distribution CD, this utility can be located by clicking the Start menu button, then click on All
Programs, then click on the RadioPro Dispatch folder, then click RadioPro ICU.

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3. OTHER ITEMS NEEDED
3.1 Radio Interface Cable
A radio interface cable must be ordered for each IP Gateway from the following table:
Control Station Radio Cable Part #
Motorola XPR4550/5550, DGM5500/8500, DM4000, XiR M8260 S2-61431
Kenwood NEXEDGE NX-700/800/5700/5800 S2-61769
Kenwood NEXEDGE NX-720/820 S2-61890
Generic radio using with only basic Rx/Tx functionality 89-12109
Other cables are available to connect a dedicated data revert cable. Contact CTI for more information.
3.2 Control Station Radio
Each Control Station radio used for voice requires one IP Gateway. The control station radio connected to the IP
Gateway must at least have the minimum firmware version listed below. Motorola’s CPS (Customer Programming
Software) or Kenwood’s FPU (Field Programming Unit) software will be needed to configure the control station radio.
Control Station Radio Minimum
Version CPS or FPU
Motorola MOTOTRBO in Conventional, IPSC, Cap+, or LCP 1.08.0 CPS
Motorola MOTOTRBO in Connect Plus mode 2.2.0 CPS
Motorola MOTOTRBO Connect Plus Option Board 1.3.0 CPS
Kenwood NEXEDGE NX-700/800 or NX-720/820 3.21.00 KPG-111DN
Kenwood NEXEDGE NX-5700/5800 2.31.00 KPG-D1N
3.3 Radio Programming Cable
A radio programming cable is required to configure the Control Station radio.
Note: A programming cable connected to the front microphone connector on the Control Station radio may prevent
communications to a RadioPro IP Gateway from the Rear Accessory Connector. Therefore, when a cable is
connected to the Rear Accessory Connector to connect a RadioPro IP Gateway or a PC (during programming),
ensure that the programming cable has been disconnected from the front microphone connector.
3.5 Laptop or PC
A laptop or PC will be needed to run the ICU.exe utility mentioned in Section 1.1 System Components starting on page
4.