CTI Products RadioPro User manual

CTI Products
RadioPro™ IP Gateway
Installation Guide
Document # S2-61781-710c
For Version 7 Software
A newer version of this document may be available. Please check the accompanying CD or www.ctiproducts.com

ContactUs
Support, replacement part ordering, and service may be arranged by contacting our Cincinnati office. Parts for service
can be returned following request of a Return Material Authorization.
CTI Products, Inc.
1211 W Sharon Rd
Cincinnati, OH 45240
513-595-5900
[email protected]m
Disclaimer
Information in this document is provided with best efforts for completeness and accuracy. However, no guarantee is
expressed or implied, and details may change without notice.

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Contents
SYSTEM OVERVIEW............................................................................................................................................................5
SYSTEM COMPONENTS............................................................................................................................................................5
REFERENCE DOCUMENTS........................................................................................................................................................6
ARCHITECTURE.......................................................................................................................................................................7
System Maximum Build-out................................................................................................................................................7
ENVIRONMENTAL CONSIDERATIONS.......................................................................................................................................8
RF Interference ..................................................................................................................................................................8
Lightning and Fire Protection............................................................................................................................................8
Power Requirements...........................................................................................................................................................8
RADIOPRO VERSION MATCH ..................................................................................................................................................8
STATIC IP ADDRESS................................................................................................................................................................8
ACCESSING THE RADIOPRO IP GATEWAY USING PORT FORWARDING ....................................................................................9
LICENSING ..............................................................................................................................................................................9
RadioPro Dispatch Clients.................................................................................................................................................9
RadioPro Talk Clients and RadioPro Mobile Apps ...........................................................................................................9
WHAT IS INCLUDED..........................................................................................................................................................10
RADIOPRO IP GATEWAY KIT ................................................................................................................................................10
OTHER ITEMS NEEDED....................................................................................................................................................11
RADIO INTERFACE CABLE.....................................................................................................................................................11
CONTROL STATION RADIO....................................................................................................................................................11
RADIO PROGRAMMING CABLE..............................................................................................................................................11
RADIO PROGRAMMING SOFTWARE .......................................................................................................................................11
LAPTOP OR PC ......................................................................................................................................................................11
CONFIGURATION AND INSTALLATION STEPS.........................................................................................................12
INSTALLATION STEPS OUTLINE.............................................................................................................................................12
STEP 1A.FOR NEXEDGE CONFIGURE CONTROL STATION RADIO(S)USING KPG-111DN FPU SOFTWARE ........................13
STEP 1A.FOR MOTOTRBO CONFIGURE CONTROL STATION RADIO(S)USING MOTOTRBO CPS......................................17
STEP 1B.FOR MOTOTRBO CONFIGURE MOTOTRBO CONNECT PLUS OPTION BOARD.....................................................25
STEP 1C.FOR MOTOTRBO CONFIGURE SUBSCRIBER RADIOS FOR ARS, GPS, AND TMS ..................................................26
STEP 1D.FOR MOTOTRBO CONFIGURE MOTOROLA REPEATERS FOR ENHANCED GPS OPTION.........................................30
STEP 2. FOR MOTOTRBO CONNECT RADIOPRO IP GATEWAY TO CONTROL STATION RADIO.............................................30
STEP 2. FOR NEXEDGE CONNECT RADIOPRO IP GATEWAY TO CONTROL STATION RADIO................................................31
STEP 2. FOR GENERIC RADIOS USING BASIC RXTX CONNECT RADIOPRO IP GATEWAY TO CONTROL STATION RADIO........31
STEP 3. CONFIGURE RADIOPRO IP GATEWAY.......................................................................................................................32
STEP 4. CONNECT RADIOPRO IP GATEWAY TO IP NETWORK ...............................................................................................37
STEP 5. CONFIGURE PORT FORWARDING ON FIREWALL DEVICE...........................................................................................37
STEP 6. INSTALL AND CONFIGURE RADIOPRO CLIENTS/APPS ...............................................................................................38
RADIOPRO IP GATEWAY OPERATION.........................................................ERROR! BOOKMARK NOT DEFINED.
POWER-UP.......................................................................................................................ERROR!BOOKMARK NOT DEFINED.
INDICATORS ....................................................................................................................ERROR!BOOKMARK NOT DEFINED.

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APPENDIX.............................................................................................................................................................................40
APPENDIX -RADIOPRO IP GATEWAY SPECIFICATIONS .........................................................................................................40
Mechanical and Environmental .......................................................................................................................................40
Electrical..........................................................................................................................................................................40
Miscellaneous...................................................................................................................................................................40
APPENDIX -IP ADDRESSING .................................................................................................................................................40
APPENDIX -RACK MOUNTING ..............................................................................................................................................41
Rack Shelf.........................................................................................................................................................................41
APPENDIX -RADIOPRO IP GATEWAY VERSION COMPATIBILITY ..........................................................................................41
APPENDIX –INSTALLING A TIME SERVER .............................................................................................................................42
APPENDIX –RADIO INTERFACE CABLES ...............................................................................................................................43
NEXEDGE Interface Cable # S2-61769...........................................................................................................................43
MOTOTRBO Interface Cable # S2-61431........................................................................................................................43
Basic Tx/Rx Interface Cable # 89-12109..........................................................................................................................43
INDEX.....................................................................................................................................................................................45
SYSTEM PLANNER TEMPLATEPAGE 1 OF 2..........................................................................................................47
RadioPro IP Gateways.....................................................................................................................................................47
SYSTEM PLANNER TEMPLATEPAGE 2 OF 2..........................................................................................................48
RadioPro Dispatch Clients...............................................................................................................................................48
RadioPro Talk clients and Mobile applications...............................................................................................................48

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SYSTEM OVERVIEW
RadioPro™ provides remote access to 2-way radios via IP Networks. This “Dispatch over IP” (DoIP) solution consists
of PC-based software allowing voice and data communications between PC users and 2-way radio subscribers.
Communications with radio subscribers is also possible for remote mobile users using Android or iOS devices. A
RadioPro system consists of at least one RadioPro IP Gateway (server) and at least one client (Dispatch™, Talk™, or
Mobile™) with an IP network connecting the RadioPro components.
System Components
CTI’s Dispatch over IP system is based on Server-Client architecture. System components are described below:
RadioPro IP Gateway Kit (CTI Part # S2-61815) is the hardware
interface that connects a mobile radio (control station) to an IP network.
The IP Gateway is the Server for the control station radio connected to
it. Each control station radio used for voice requires one IP Gateway.
System components, such as IP Gateways and clients, may be located together or separated geographically
and connected via a Wide Area Network (WAN) or Virtual Private Network (VPN). Each IP Gateway
requires a static IP address. Each IP Gateway includes a cable to connect it to the Control Station radio. For
more information, see the following documents:
RadioPro IP Gateway - Installation and Configuration Manual, Document # S2-61781
RadioPro System Brochure
RadioPro Dispatch Client (CTI Part #s S1-61700
Core, S1-61701 Voice Module, S1-61702 GPS
Module, S1-61703 Telemetry Module) is a dispatch
console for PCs that provides voice dispatching to
multiple simultaneous radio channels or talk groups,
as well as GPS/AVL, Telemetry, Text Messaging, and
Voice Logging. Windows 8 Pro or Windows 7 Pro
operating system is required. System components,
such as Dispatch clients and IP Gateways, may be
located together or separated geographically and
connected via a Wide Area Network (WAN) or Virtual Private Network (VPN). For more information, see
the following information:
RadioPro Dispatch Client Installation and Configuration Guide, Document # S2-61785
RadioPro Dispatch Client User Guide, Document # S2-61786
RadioPro Dispatch Client Data Sheet
RadioPro System Brochure
Talk™ Client is a software application for PCs that provides voice dispatching to a single
radio channel or talk group. Other features include Voice Logging for 24 hours, Text
Messaging, and channel steering. Windows 8 or Windows 7 operating system is required.
System components, such as Talk Clients and IP Gateways, may be located together or
separated geographically and connected via a Wide Area Network (WAN) or Virtual
Private Network (VPN). For more information, see the following documents:
RadioPro Talk Client Installation and User Guide, Document # S2-61783
RadioPro System Brochure

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Mobile™ is a mobile app for Android™ and iPhone™/iPad™ that provides remote access to
a 2-way radio system for voice communications. This app is especially beneficial in trunked
radio systems where there may be many talk groups. The Mobile app is useful over cellular
or Wi-Fi networks when you are on-the-go and outside the coverage of your radio system, yet
still need radio communications. For more information, see the following documents:
Mobile App Quick-Start Guide, Document # S2-61787
RadioPro System Brochure
Control Station Radio - A control station radio must be used as the interface to the radio system, and
connects to a RadioPro IP Gateway using the rear accessory/communications port. Each control station
radio used for voice requires one IP Gateway. Radio models that can be used for a Control Station radio
and provide full radio functionality from a RadioPro client include:
Kenwood NEXEDGE: NX-800
Motorola MOTOTRBO: XPR4550, XPR5550 (North America)
DGM5500, DGM8500 (Latin America)
DM4000 (Europe)
XiR M8260 (Asia Pacific)
Other radio models may be used with limited functionality by using the “Basic RxTx” configuration. This
simple interface provides only talk and listen.
Personal Computer or Workstation is required to host the RadioPro Dispatch client or RadioPro Talk
client. Console accessories may include microphone and speakers (or headset), Push-to-Talk footswitch,
and touch screen monitor.
Reference Documents
CTI Part # Description
S2-61781 RadioPro IP Gateway Installation Guide
S2-61783 RadioPro Talk Installation and User Guide
S2-61785 RadioPro Dispatch Installation and Configuration Guide
S2-61786 RadioPro Dispatch User Guide
S2-61787 RadioPro Mobile App Quick-Start Guide for Android™ and iPhone™ mobile devices
S2-61609 IP Gateway Logging Recorder Interface Guide

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Architecture
The IP Gateways interface the radio system to an IP network. One IP Gateway is required for each control station radio
used for voice. The IP Gateways and control station radios can be centrally located or scattered among different locations
using a Virtual Private Network (VPN) or Wide Area Network (WAN) such as the Internet.
Each IP Gateway in a RadioPro system acts as the server for the Control Station Radio connected to it, and ensures easy
wide-area deployment. Since there is not a server PC, the architecture reduces “single point-of-failure” concerns.
A system may have a mixture of RadioPro Dispatch and RadioPro Talk Clients, as well as RadioPro Mobile apps running
on mobile devices. These Clients may be centrally located or scattered among different locations using a Virtual Private
Network (VPN) or Wide Area Network (WAN) such as the Internet.
System Maximum Build-out
A RadioPro system may have maximum components listed below.
System Component Maximum
Dispatch™ Clients 12
Simultaneous Talk™ and Mobile™ client connections per IP Gateway 40
IP Gateways 40

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Environmental Considerations
The operating environment for the IP Gateway must be within limits noted in the specifications, as well as other
conditions. Do not install equipment in an area where any of the following exist:
Extreme temperature and humidity beyond limits listed in the specifications
High EMI (Electro-Magnetic Interference) or RFI (Radio Frequency Interference)
High dust concentration
High ESD (Electrostatic Discharge)
Extreme Vibration
RF Interference
To prevent RF interference, Mobile radio antennas should be kept a minimum of 24 feet from the RadioPro IP Gateway
when in high-power mode, or a minimum of 12 feet when in low-power mode. Portable radios should be kept a
minimum of 6 feet from the RadioPro IP Gateway.
Lightning and Fire Protection
Lightning protection should be implemented at both the equipment and at the point of entry of the building. Lightning
protection and power transient protection should be implemented to reduce the risk of fire caused by these phenomena.
Circuit breakers and fuses offer the best methods for preventing extended over-current and over-voltage conditions.
Power Requirements
When using the supplied AC power adapter, each IP Gateway requires 100-240VAC, 200mA maximum.
When connecting a DC supply directly to the IP Gateway, each IP Gateway requires the following input, depending on
the IP Gateway Serial Number:
IP Gateway Serial Numbers Voltage Range
1000 through 3153 11.5 – 12.5 VDC
3154 and higher 12.0 – 32.0 VDC
RadioPro Version Match
RadioPro Dispatch clients, Talk clients, and IP Gateways must have compatible versions in order to communicate with
each other. Compatibility can be ensured when the first two digits of the version match. (The third digit indicates a minor
revision, and does not need to match.) See Appendix for tables of compatibility.
Static IP Address
Each RadioPro IP Gateway requires a static IP address. The IP Gateway must have IP Network Parameters configured
using ICU.exe (IP Configuration Utility) before connecting to an active network. Contact your IT administrator to provide
a static IP Address for each RadioPro IP Gateway, along with its Subnet Mask and Default Gateway.

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Accessing the RadioPro IP Gateway using Port Forwarding
If RadioPro clients (such as Dispatch, Talk, or Mobile) will access an IP Gateway from a different IP network, then the
IT Administrator must configure port forwarding within the firewall or router(s) that separates the RadioPro IP Gateway
from the clients. This is also true when one or more of the clients listed above will connect to a RadioPro IP Gateway
from the Internet. See Step 5. Configure Port Forwarding on Firewall Device on Page 37 for more information.
Licensing
RadioPro Dispatch Clients
Each PC that runs the RadioProDispatch client requires a USB hardware key and software licensefile. The USB hardware
key contains an encrypted Serial Number. The license file with the same Serial Number specifies the number of IP
Gateways that can be connected using RadioPro Dispatch. The USB hardware key must remain installed in the PC when
running RadioPro Dispatch. Connections for additional IP Gateways can be purchased and added to the license file at
any time.
RadioPro Talk Clients and RadioPro Mobile Apps
For client types other than RadioPro Dispatch, a license file that is factory-installed on the IP Gateway allows User
Connections from Talk clients (for PCs and Notebooks) and Mobile apps (for Android™ and iPhone™/iPad™). Each IP
Gateway is shipped with a factory-installed license file allowing at least one User Connection from these client types.
Additional User Connections can be purchased when the IP Gateway is purchased, or can easily be added to an IP Gateway
that is already installed. User Connection add-ons can be purchased for the IP Gateway license file, up to a maximum of
40. The number of User Connections purchased should be the maximum number of simultaneous connections from PCs
running the Talk client, and mobile devices (Android™ and iPhone™/iPad™) running the Mobile app.
The number of User Connections installed on the license file is indicated on the serial number label located on the bottom
of the IP Gateway.

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WHAT IS INCLUDED
RadioPro IP Gateway Kit
The RadioPro IP Gateway Kit (Part # S2-61815) includes the following items:
CTI Part # Description Notes
S2-61815 RadioPro IP Gateway Includes power supply
S2-61781 Manual, RadioPro IP Gateway Installation Guide Read me first
S2-61790 CD, RadioPro IP Gateway Contains ICU.exe, Talk Client Install Program, and
manual listed above
89-10712 Cable, Cat 5 RJ45, 10 ft Can be used to connect IP Gateway to LAN
Note:ICU.exe(IPConfigurationUtility)isavailableoneitherofthefollowingdistributionCDs:
“RadioPro IP Gateway”, Part Number S2-61790. This CD contains an executable file that must be copied
to a writeable disk before running. (The ICU cannot be run directly from the CD.)
“RadioPro Dispatch”, Part Number S2-61791. This CD contains an installer program that will install the
RadioPro Dispatch Client Software and the ICU onto the PC. Following the installation from the distribution
CD, this utility can be located by clicking the Start menu button, then click on All Programs, then click
on the RadioPro Dispatch folder, then click RadioPro ICU.