CTI TC-2000 AK Series User manual

TC-2000 AK
TC-2000 HK
TC-2000 DK
TC-2000 VK
PABX
Telephone Exchange
Series:
Instruction Manual
Instruction ManualInstruction Manual

TABLE OF CONTENTS
Section 1: Brief Introduction
Names -----------------------------------------------------------------------------------
Technical Index -------------------------------------------------------------------------
Part Name -------------------------------------------------------------------------------
System Connection Diagram ----------------------------------------------------------
Precautions ----------------------------------------------------------------------------- 12
Section 2: System Programming
General Programming Instructions ---------------------------------------------------
Default Values --------------------------------------------------------------------------
System Program Password -------------------------------------------------------------
Restore To Default Mode --------------------------------------------------------------
PABX Port Enable/Disable To Compatible With Key Phone ---------------------
Enable / Disable External Line ------------------------------------------------------
Attendant Mode Of CO Line ---------------------------------------------------------
Day And Night Service ----------------------------------------------------------------
External CO Line Ringing Extension At Operator Attendant Mode --------------
Attendant Extension At Auto-Attendant Mode -------------------------------------
Outgoing Message Record For Auto-Attendant Mode ----------------------------
Outgoing Message Play --------------------------------------------------------------
Holding Music Playing --------------------------------------------------------------
Extension(s) To Access Only One Appointed CO Line --------------------------
Exclusive CO Line Of Authorized Extension(s) ---------------------------------
Extension Group ---------------------------------------------------------------------
CO Line Group -----------------------------------------------------------------------
Restricted Prefix Digits -------------------------------------------------------------
Licence Prefix Digits ----------------------------------------------------------------
Extension Outgoing Class ----------------------------------------------------------
Extension Number Management ----------------------------------------------------
Extension Make External Call Mode -----------------------------------------------
Extension External Call Time Limited ----------------------------------------------
Extension Monitor Voice Record ----------------------------------------------------
Flash Time For Call Transfer --------------------------------------------------------
Extension Password Management --------------------------------------------------
Change System Time ------------------------------------------------------------------
Clear Call Bill(s) In Memory -------------------------------------------------------
Delay / Reverse Charge Mode -------------------------------------------------------
Third Outward Code -----------------------------------------------------------------
Priority Access & Monitor------------------------------------------------------------
2
8
9
11
14
14
15
15
17
18
20
21
22
23
23
24
25
26
27
29
29
30
32
34
35
36
37
38
39
39
40
40
41
13
13

TABLE OF CONTENTS
Section 3: Operation
Make Internal Call -------------------------------------------------------------------
Make External Call ------------------------------------------------------------------
Answer External Call ----------------------------------------------------------------
Call Pick Up ---------------------------------------------------------------------------
Transfer External Call To Another Extension -------------------------------------
Party Conference (2 Exts and 1 CO) ------------------------------------------------
Internal Call Transfer ----------------------------------------------------------------
Internal Party Conference ( among 3 extensions) ---------------------------------
Extension Call Operator --------------------------------------------------------------
Busy Transfer -------------------------------------------------------------------------
Unconditional Transfer --------------------------------------------------------------
Boss and Secretary Function ---------------------------------------------------------
Use Extension By Password ---------------------------------------------------------
Do Not Disturb ------------------------------------------------------------------------
Use Priority Access -------------------------------------------------------------------
Broadcasting ---------------------------------------------------------------------------
Verify Extension NumberAnd Port Number ---------------------------------------
Doorbell & Doorlock -----------------------------------------------------------------
Remote Program ----------------------------------------------------------------------
Section 4: Appendix
System Programming List ----------------------------------------------------------
Operation ------------------------------------------------------------------------------
PC Call Management Instruction --------------------------------------------------
PC Call Management Module Instruction ----------------------------------------
Section 5: Appendix
Key Telephone Brief Introduction -------------------------------------------------
42
44
45
45
46
47
47
48
49
49
50
50
52
52
53
55
57
59
54
59
62
56
56
60

Section 1: Brief Introduction
1
1. Any extension ports enable compatible with our Two-Wires Key Telephone
and limitless quantity, use it directly after connected.
2. Flexible Extension Number Assignment ( 2, 3 or 4 digits)
3. FSK / DTMF Caller ID, Internal and External Caller ID transferred
4. Extension Password
5. Different Class for Extension
6. Third Outward Code
7. Discretional Ringing Extension Assignment when Operator Attendant
Two Operator Extensions Assignment when Auto Attendant
8. 3 pieces OGM for auto-attendant use
9. Day and Night Service
10. Extension Call to Operator by one touch button
11. Busy Transferred, Unconditional Transferred and Do Not Disturb
12. Ten Difference Groups for Extensions and CO lines
13. Call Transfer, Three Parties Conference, Caller ID transferred
14. Support PC Call Management Software, have Reverse Detect function can
have nicety bill after apply Reverse Detect service from telecom office
15. Internal "Call Bill Memory" and Clock to ensure system can record the bill
even when PC Call Management software is not started
16. PC Voice Record Software optional
17. Remote Program function to make the maintenance easier.
TC-2000HK,DK and VK series have below additional features
1. Card Expandable. CO line, Extension increase / decrease freely
2. Power switch, DK&HK are internal batteries optional, VK is external batteries
optional, TC-2000DK series can keep working about 70 hours after power failure
3. External Music Input, allowed change the holding music freely
4. Allowed compatible with external amplifier for broadcasting
Welcome to use TC-2000 K series PABX, this series include these models:
TC-308AK ( 3 CO lines + 8 Extensions)
TC-416AK (4 CO lines + 16 Extensions)
TC-2000HK ( Card expandable structure, 2 to 6 CO lines, 4 to 32 Extensions)
TC-2000DK ( Card expandable structure, 4 to 16 CO lines, 8 to 128 Extensions)
TC-2000VK ( Card expandable structure, 8 to 16 CO lines, 32 to 64 Extensions)
The system is Card Expandable Structure, the main features are as below:

2
TC-2000AK 4
35
5
4
2
Left Side view
416AK Back View
308AK Back View
---- LED
---- Power Switch
---- CO line port
---- Extension port
----Power socket
---- COM port
---- Voice Record switch(OGM)
---- PC voice record port
Face View
1
3
Right Side View
678
1.1 Names
Section 1 Basic System Construction

PABX
TC-2000HK
2
1Front View
Telephone Exchange
3
Section 1 Basic System Construction
2
1
Side View
----LED
----Power Switch
----Power Socket
----Power fuse
----External Music Input Port
----COM Port
----Voice Recorder port
---- CO lines
---- Extensions
---- Expandable panel for rack mount (optional)
---- Back up battery box
--- 6v 4.5A/h Battery ( optional)
Back View
4
5
89
7
3
6
10
+-
Bottom View
11
12
11
12

Section 1 Basic System Construction
Front view
Back View
Internal View
1. Power supply LED
2. Power supply switch
3. CPU LED
4. CO line LED
5. Power supply socket
6.Fuse(2A)
7. CPU board
4
TC-2000DK
1
2
34
5
6
7 8 9 10
11 13
12
Telephone Exchange
8. Tone board
9. No.1 and No.2 CO line expansion board
10. Extension expansion board
11. Power supply board
12. Expansion board Location Solt
13. Internal battery (Optional)

Section 1 Basic System Construction
1
2
4
6
8
11
5
7
3
910
1.LED
2.C.O line port No.1 to No.8
3.C.O line port No.9 to No.16
4.Extension port No.1 to No.32 (default is corresponding with extension 8001 to 8032)
5.Extension port No.33 to No.48 (default is corresponding with extension 8033 to 8048)
6.Extension port No.49 to No.64 (default is corresponding with extension 8049 to 8064)
7.External Back Up Battery Connect Port
8.Lightning Protector Grounding
9.Power Socket, Power Switch
10.Cover Open Button
11.Computer COM Port, Voice Monitor Record Port, External Music Inputted Port
Lightning Protector grounding
Notes:
A1, A2are extensionA;
B1, B2 areextension B;
Connection Way:
Lightning Protector grounding
Notes:
A1, A2 are extension A;
B1, B2 are extension B;
Connection Way:
External
Music Input port
Broadcasting
Output port
PC Hard Disk
monitor record port
Voice Recorder port
PC COM Port
TC-2000VK
+ 48V
Battery
- 0
Front view
Internal view
Left Side view
5

1. LED
LED is light indicates corresponding C.O line or extension is using.
2. C.O line port No.1 to No.8
C.O line port No.1 to No.8 for connect with C.O line from telecom provider, each
RJ11 port for connect with two C.O lines, middle two lines (A&A) as one C.O line,
the two sides lines ( B&B) as another C.O line.
3.C.O line port No.9 to No.16
C.O line port No.9 to No.16 for connect with C.O line from telecom provider, each
RJ11 port for connect with two C.O lines, middle two lines (A&A) as one C.O line,
the side lines ( B&B) as another C.O line.
4.Extension port No.1 to No.32
Extension port of 8001 to 8032, each RJ11 port for connect with two extensions,
middle two lines (A&A) as one extension, the side lines ( B&B) as another extension.
Auto-compatible with both of keyphone and normal telephone, the maximum transmit
distance between extension and PABX can be up to 1000 meters when lines at well
connecting.
5.Extension port No.33 to No.48
Extension port of 8033 to 8048, each RJ11 port for connect with two extensions,
middle two lines (A&A) as one extension, the side lines ( B&B) as another extension.
Auto-compatiblewith both of keyphone and normal telephone, the maximum transmit
distance between extension and PABX can be up to 1000 meters when lines at well
connecting.
6.Extension port No.49 to No.64
Extension port of 8049 to 8064, each RJ11 port for connect with two
extensions, middle two lines (A&A) as one extension, the side lines ( B&B) as
another extension. Auto-compatible with both of keyphone and normal telephone,
the maximum transmit distance between extension and PABX can be up to 1000
meters when lines at well connecting.
7.External Back Up Battery Connect Port
Power switch design allows connect 48V external back up battery that ensure system
can keep working normal for certain period of time when power failure, the working
duration is depends on calls frequency, normally could remain about 48 hours when
full charge.
Section 1 Basic System Construction
6

8.Lightning ProtectorGrounding
In order to prevent system is damaged by lightning, we are strongly suggest user
make grounding for system by connect this point.
9.Power Socket:AC-200V power socket (allows make to AC-100V according
customer's need), we are suggest to turn offpower when shift or install PABX in
order to ensure safe;
Power Switch:Use for turn ON or OFF power supply of PABX, we are suggest to
turn off power when installing or connecting in order to prevent system is damaged.
10.Cover OpenButton
Press these two bottons at the same time to open cover.
11.Computer COM Port: For connect with computer COM port in order can use our
CTI ( Computer Telephony Integration ) software. The ideal cable length between
PC and PABX is less 100 meters.
Voice Monitor Record Port: For connect with computer sound card in order can
record phone conversation to computer.
External Music Inputted Port: Allows user input favorite external music source
from CD, radio, etc as holding music in order can auto replace pre-set inner music,
but external music source is required keep playing.
Section 1 Basic System Construction
7