Zycoo ZX20 SERIES User manual

ZX20 SERIES IPPBX USER MANUAL
V1.2
The information contained in this document is subject to change at any time without prior notification. If you want to
learn more info about our product, please visit our web www.zycoo.com.

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TABLE OF CONTENTS
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2.1 Brief introduction of ZX20 ......................................................................................... - 4 -
2.2 Hardware Structure ..................................................................................................... - 5 -
2.2.1 Back Panel..................................................................................................... - 5 -
2.2.2 Front Panel.................................................................................................... - 5 -
2.2.3 Hardware: ...................................................................................................... - 6 -
2.2.4 Environmental Requirements: .................................................................... - 6 -
2.2.5 Packing List................................................................................................... - 6 -
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3.1 Preparation Before Operation...................................................................................... - 7 -
3.2 Before Making a Call.................................................................................................. - 7 -
3.2.1 Login IP PBX................................................................................................. - 7 -
3.2.2 Basic Configuration...................................................................................... - 9 -
3.2.3 Time Based Rules .......................................................................................- 11 -
3.3 Outbound Call........................................................................................................... - 12 -
3.3.1 Trunks........................................................................................................... - 12 -
3.3.4 Outbound Routes........................................................................................ - 15 -
3.4 Inbound Call.............................................................................................................. - 17 -
3.4.1 Inbound Routes........................................................................................... - 17 -
3.4.2 IVR................................................................................................................ - 18 -
3.4.3 IVR Prompts................................................................................................ - 19 -
3.4.4 Ring Groups ................................................................................................ - 20 -
3.5 Blacklist .................................................................................................................... - 21 -
3.5.1 Pickup Call................................................................................................... - 22 -
3.6 On The Call............................................................................................................... - 23 -
3.6.1 Call Parking................................................................................................. - 23 -
3.6.2 Transfer........................................................................................................ - 23 -
3.6.3 Conference.................................................................................................. - 24 -
3.7 Settings before leaving office.................................................................................... - 26 -
3.7.1 Follow Me..................................................................................................... - 26 -
3.7.2 VoiceMail...................................................................................................... - 27 -
3.8 Call Queue.................................................................................................................... - 29 -
3.8.1 Create Agent................................................................................................ - 29 -
3.8.2 Agent Registration...................................................................................... - 31 -
3.8.3 Agent Log Off.............................................................................................. - 32 -
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4.1 Options...................................................................................................................... - 33 -
4.2 VoiceMail.................................................................................................................. - 35 -
4.3 Music Settings........................................................................................................... - 38 -
4.4 DISA ......................................................................................................................... - 40 -

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4.5 PagingAnd Intercom................................................................................................. - 40 -
4.6 Call Recording .......................................................................................................... - 41 -
4.7 Phone Book............................................................................................................... - 42 -
4.8 PIN Set...................................................................................................................... - 43 -
4.9 Feature Codes............................................................................................................ - 44 -
4.10 Phone Provisioning ................................................................................................. - 47 -
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5.1 Recording List........................................................................................................... - 48 -
5.2 Call Logs................................................................................................................... - 48 -
5.3 Register Status........................................................................................................... - 49 -
5.4 System Info ............................................................................................................... - 49 -
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6.1 NetworkAnd Country............................................................................................... - 50 -
6.2 TroubleShooting........................................................................................................ - 50 -
6.3 NetwordAdvanced.................................................................................................... - 51 -
6.4 Time Settings............................................................................................................. - 53 -
6.5 Management.............................................................................................................. - 54 -
6.6 Data Storage.............................................................................................................. - 55 -
6.7 Backup ...................................................................................................................... - 56 -
6.8 Upgrade..................................................................................................................... - 57 -
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7.1 How to connect the ZX20 IP PBX to the Internet..................................................... - 59 -
7.2 How to combine two ZX20 IP PBX in the same network......................................... - 59 -
7.3 How to combine two IPPBX in different network.................................................... - 63 -
7.4 How to resolve problems about hearing on one side only......................................... - 65 -
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20
0
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Please read the following safety notices before installing or using this IP PBX. They are
crucial for a safe and reliable operation of the device.
Please use the external power supply which is included in the package. Other power
supplies may cause damage to the device, affect the performance or induce noise.
Before using the external power supply in the package, please check with residential
power voltage. Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it,
otherwise, it may cause fire or electric shock.
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Do not drop, knock or shake it. Rough handling can break internal circuit boards.
Do not install the device in places where there is direct sunlight.Also do not place the
device on carpets or cushions. It may cause fire or breakdown.
Avoid exposing the device to high temperature, below -10°C or high humidity. Avoid
wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling to the device could damage it. Consult
your authorized dealer for help, or else it may cause fire, electric shock or breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe
it with soft cloth that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug or phone line, it may cause an electric
shock.
Do not install this device in an ill-ventilated place.
You are in a situation that could cause bodily injury. Before you work on any
equipment, be aware of the hazard involved with electrical circuitry and be familiar
with standard practices for preventing accidents.

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2.1 Brief introduction of ZX20
ZX20 Series IP PBX can not only provide the traditional basic PBX features(call hold,
call forwarding, call waiting and so on), but also provide enhanced features such as visual
operator, voice mail to mail, multi-media music on hold, and auto attendant, etc. In
addition, it’s very convenient for SMEs' management and maintenance, also easy to
upgrade. SMEs can set up own phone system to improve the company image and office
efficiency.
ZX20 series IP PBX includes: ZX20-A211, ZX50-A202, most of their features are same,
main difference is the interface, please check the following table for details:
Model
FXS
FXO
ZX20-A2
A211
1
1
A202
0
2
Main Features
30 SIP/IAX2 registers
Video Calls
IP Phone Provisioning
Multiple Language
DID(Direct Inward Dialing Number)
Support SKYPE for SIP
Support USB disk recording(Scalable)
Call Recording
Codec: G.711-Ulaw,G.711-Alaw,G.726,G.729
GSM,SPEEX,H.261,H.263,H.263+,H.264
Caller ID/ Call Hold/ Forward/ Transfer/ Waiting/ Parking
Call Paging and Intercom
Call Queue
Blacklist/ Phone Book
Music On Hold
DISA(Direct Inward System Access)
Flexible Dial Plan
Ring Group/ Conference Room
Call Logs
BLF(Busy Lamp Field)
Configuration By web
Built-in SIP/IAX2 server
Build-in voice mail server
System Backup and Restore

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Echo Cancellation/VAD
Support Static/DHCP
VPN Client(Support N2N/L2TP)
DDNS Client(Support Dyndns.org /No-ip.com)
Support NTP(Network Time Protocol)
Support PoE
2.2 Hardware Structure
Here, we take ZX20-A202 as the sample to show the interface and the indicators.
2.2.1 Back Panel
2 Analog Port(RJ11)
1 Network Interface (RJ45)
1 Power Interface (DC 12V 2A)
1 Reboot Button
2.2.2 Front Panel
Mark
Function
Status
Description
PWR
Power Status
On
Power On
Off
Power Off
SYS
System Status
On
System working

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Off
System Failed
WAN
WAN interface Status
Wink
Data exchanging
Off
No Data exchanging
Off
No Data exchanging
Port1-Port2
Analog Modules Status
Green
FXS channels
Red
FXO channels
Off
Failed
2.2.3 Hardware:
32bit embedded RISC DSP
256M Onboard Nand Flash
64M Onboard SDRAM
2.2.4 Environmental Requirements:
temperature: -10 °C -45 °C
Storage temperature: -30 °C -65 °C
humidity: 10-80% no dew
Power:AC 100~240V
2.2.5 Packing List
ZX20 IP PBX 1 Unit
Power Adapter 1 Unit
Quick Start Guide 1 Piece
Product Maintenance Card 1 Piece
Network Cable 1 Unit

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3.1 Preparation Before Operation
What kind of IP Phone can be used with ZX20 IP PBX?
FXS Interface
Analog Phone
SIP Extension
ZP Series IP Phones provided by ZYCOO(ZP302/ ZP502/ ZP502P)
IP Phone which support SIP/ IAX2 protocol (eg: CISCO, Grandstream, etc.)
3.2 Before Making a Call
3.2.1 Login IP PBX
Getting IP Address
ZX20 Series IP PBX support 3 Ways to get the IPAddress: Static/ DHCP
Default IPAnd Port of WAN:
WAN Port IP: http://192.168.1.100:9999
Default configuration and function key
Web GUI username: admin
Web GUI password: admin
**11 Play the IPAddress of WAN port
**12 Play the IPAddress of LAN port
600 Enter into the Voicemail Box
900 Enter into the Meeting
# Blind Transfer
*2 Attended Transfer
* Disconnect Call
Login to the system
After connecting the IP PBX to the local area network, launch the web browser on a
computer which is in this local area network. Enter the IP address of the system (WAN
port IP address http://192.168.1.100:9999. The start web page will appear like this:

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Enter Username and password (default username is admin, password is admin), then
click “login”. Once the login is successful, the home page will be displayed:
Note:
1) Please use IE(7.0 or more higher version) and Firefox browsers.
2) You have to add a network segment same with the WAN port if your PC is not at
192.168.1.XXX.
3) For safety requirement, please modify the username and password after you login. You
can modify in this page: “System”---“Management”
4) Generally, based on the default setting, if user didn’t do anything in 1 min after login,
system will reflect it’s over time. If you want to continue operating, please login again.
If username and password are right, this following page will be displayed:
Network WAN Port IP and MAC will be displayed
Storage Total storage and used storage will be displayed
Channels Channel information will be based on the product model
Device Info Product Model and System Version will be displayed

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Common Button
Besides of the device info in the home page, the following common buttons are displayed
as well:
Log out Log out GUI
Reboot Reboot the IP PBX system
Factory Defaults Restore all settings to factory default
Activate Changes Activate the changes for your current configuration
System Menu
System Menu include the following sub menu:
Home Page Display device info
Basic Basic configuration on extension, trunks, etc
Inbound Control Configure Inbound Route, IVR and Black List, etc
Advanced Configure extension's default info, conference, etc.
Status Check recording list, call logs, register status, etc.
System Configure network, time, etc; manage call logs, back up files, etc
3.2.2 Basic Configuration
Configure Extensions
ZX20 IP PBX support SIP/IAX2 and analog extension, support "BatchAdd Users".
configure extension from this page: 【Basic】----【Extensions】
Extension Settings
Item
Explanation
Search
Search extension precisely or fuzzily
Show all
Show all extensions
Extension
Be connected to the phone eg: "888"
Name
Extension name (English letter is supported only) eg: "Tom"
Password
Support default or random password, combined by letter and

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figure, eg: "12u3b6"
Caller ID
Caller's ID eg: "801"
Outbound CID
Overrides the caller id when dialing out with a trunk.
VM Password
Voicemail Password for this user, eg: "1234".
E-mail
The e-mail address for this user, eg. "[e-mail]"
Analog Phone
If this user is attached to an analog port on the system, please
choose the port number here.
Dial Plan
Please choose the Dial Plan for this user，Dial Plan is defined
under the "Outbound Routes".
Voicemail
This user will have a voicemail account after choosing this option.
Can reinvite
Set up calls directly between caller and receiver, after being
connected by IP PBX system. This method is known to cause
problems with certain hardware, such as the common Cisco ATA
186.
SIP
Check this option if the User or Phone is using SIP or is a SIP
device.
IAX2
Check this option if the User or Phone is using IAX2 or is an IAX2
device.
T.38 Fax
Enables T.38 fax (UDPTL) pass through on SIP to SIP calls
Agent
Check this option if this User or Phone is an CallAgent.
NAT
Check this option if the User or Phone is located behind a NAT
(Network Address Translation) enabled gateway.
Pickup Group
Select your pickup group.
Delete VMail
Voicemail will not be checkable by phone if you choose this option.
Messages will be sent by email only.
Note: You must configure SMTP server for this functionality.
DTMF Mode
The Dual-Tone Multi-Frequency mode to be used is specified here
and can be changed if necessary. The default is rfc2833.
Video Call
Enable/Disable Video call for this extension
Permit IP
IP address and network restriction.
eg: "192.168.1.77" or "192.168.10.0/255.255.255.0"
Auto Provision
Zycoo IP PBX can work with Grandstream and Yealink IP Phone on
this function. Please select the phone manufacture and input MAC
address of the IP Phone. For more details, please check in Part
3.10
Codecs Configure
The allowed and disallowed codecs can be selected by clicking this
link. Default codecs are alaw, ulaw and G.729.
Note:
1) There are 30 default extensions which number started with "8", you can add or delete
extension by your requirement.

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Upload/Download Extensions
If you wanna batch add users, please click【Upload/Download Extensions】to configure on
this page:
Please download the demo from【Download Extensions demo】, add extension files and
save based on the demo, choose the extension file which you wanna upload.
You can download the extension file by click【Download Extensions(.csv)】
Extensions Log
Click 【Extensions Log】to check the extensions log, you can refresh or clear the log:
3.2.3 Time Based Rules
You can set working time rule and after-working time rule, and deal with your inbound call
based on this time rule. Please set from this page: 【Time Based Rule】---【New Time
Rule】:

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New Time Rule:
Item
Explanation
Rule Name
Define the time rule name.
Time & Date Conditions
Set time segment of Month/Date/Week.
Destination
How to deal with the inbound call in different time segment
eg: Inbound call will be forward to IVR in working time.
3.3 Outbound Call
3.3.1 Trunks
If you want to set up outbound call to connect to PSTN(Public Switch Telephone Network)
or VoIP provider, please configure on this page: 【Basic】->【Trunks】
ZX20 IP PBX support 3 kinds of trunks:Analog line, Custom VoIP, Peer.

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How to add each trunk:
1) Analog
Click 【Add a Trunk】->【Analog】
Item
Explanation
Description
Define description for the trunk.
Lines
Individual lines of the PBX
eg: Analog Port #3: The third analog port of the PBX.
Prefix
The prefix will be added as default, when this trunk is used.
You can configure the Analog line through ZYCOO IP PBX. Same Analog line couldn't be
used in multiple trunks. If you don't have available Analog/GSM trunk, you can't set up
trunk.
2) Custom VoIP
Custom VoIP allows you to create a VoIP trunk, please configure on this page:
【Add a Trunk】->【VoIP Trunk】

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Item
Explanation
Description
Description for VoIP Trunk, digit or letter is allowed.
Protocol
Choose protocol for this trunk, SIP or IAX2
Dial Plan
Choose a dial plan for this trunk, define it in the submenu named
【Outbound Routes】.
Register
Check for opening register service; otherwise register service is
closed
Host
Host Address provided by VoIP Provider.
Outbound proxy
Outbound proxy is provided by VoIP Provider.
Proxy Port
Proxy Port is provided by VoIP Provider.
Prefix
The prefix will be added as default, when this trunk is used.
Without
Authentication
If you don't use Authentication when connecting server, pls check
this option.
Username
Username provided by VoIP Provider.
Password
Password provided by VoIP Provider.
3) Peer
ZYCOO IP PBX will be taken as a Client when you use "Peer", it's used for outbound call
by connecting to another ZX20 IP PBX.

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Item
Explanation
Peer Name
Define the Peer Name, digit or letter is allowed.
Protocol
Choose protocol for this trunk, SIP or IAX2
Dial Plan
Choose a dial plan for this trunk, define it in the submenu named
【Outbound Routes】.
Host
IPAddress of the other ZX20 IP PBX
NAT
Check this option, extension user will be configured after NAT
(Network Address Translation).
Without
Authentication
If you don't use Authentication when connecting server, please
check this option.
Username
Username provided by the other ZX20 IP PBX.
Password
Password provided by the other ZX20 IP PBX.
Once a trunk is added, this trunk will be displayed in the "List of Trunk". You can define the
codecs, configure advanced settings or delete this trunk from the drop downs of "Option"
3.3.4 Outbound Routes
Outbound Routes is to define what trunk is used for outbound call by extension user. If you
don't allow extension user call out, please ignore this part.
Please configure on this page: 【Basic】->【Outbound Routes】

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On this page, you can configure basic match pattern of outbound routes and create
different dial plan. Please configure by clicking【Add a Dial Rule】
Item
Explanation
Rule Name
Set a name for this dial rule
PIN Set
Set PIN which you need input when you dial out by this rule.
Record in CDR
If you selected it, CDR will show which pin the call is outbound
through
Place this call
through
Choose a trunk for this rule
Failover
Choose a failover trunk for using when the above chosen trunk is
not available.
Dialing Rules
Define the number match pattern for dialing.
Define a custom
pattern
N digit from 2 to 9
Z digit from 1 to 9
X digit from 0 to 9
. One digit or multiple digits

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Delete[ ]digits
prefix
If deleted one digit prefix, when dial 12345, digit 2345 will be sent.
Auto-add digit [ ]
If added digit"1", when dial 12345, digit 123451 will be sent.
3.4 Inbound Call
3.4.1 Inbound Routes
When a call from outside, you want to forward this call to an extension or IVR, this Chapter
will introduce you how to deal with the inbound calls.
Please configure on this page:【Inbound Routes】
General
When a call from a trunk (Analog/ VoIP), it could be forwarded to an extension, call queue,
conference or IVR. You can choose based on your requirement.
Analog Channel DID
If you want to direct the inbound call from a trunk (Analog) to a specified extension, call
queue, conference or IVR, please configure on this page:【AddAnalog Channel】
Channel Choose Analog Port of trunk
Associated Extension Select Extension, call queue, conference or IVR for DID.

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VoIP Channel DID
If you want to direct the inbound call from a VoIP trunk to a specified extension, call queue,
conference or IVR, please configure on this page:【Add VoIP Channel】
DID Number DID number calling into VoIP (This number is configured in the
advance option of VoIP trunk)
Associated Extension Choose a specified extension, call queue, conference or
IVR to be directed to call.
DOD Settings
If you want to direct the inbound call from any trunks to a specified extension, call queue,
conference or IVR, please configure on this page:【Add DOD】
DOD Number This number is the caller's phone number, it could be called from
analog channel or VoIP/GSM/E1/T1 Line.
Associated Extension Choose a specified extension, call queue, conference or
IVR to be directed to call.
3.4.2 IVR
IVR will improve office efficiency based on your requirement.
Please configure on this page【IVR】

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Item
Explanation
Name
Set a name for the IVR
Extension
If you want to listen to the IVR by dialing extension, please
input an number.
Please Select
Select IVR audio file, please configure in this page:
【IVR Prompts】
Repeat Loops
loop times to repeat playing the IVR prompt.
Dial other Extensions
Allow caller to dial other extension besides of the ones listed
as below.
Keypress' Events
Each digit will be related to the actions defined in the blank.
3.4.3 IVR Prompts
Record or play IVR music from extension. Please configure on this page:【IVR Prompts】
Click【Record a IVR Prompt】to display the diagram as below: