Zycoo ZX20 SERIES User manual

ZX20 SERIES IPPBX USER MANUAL
V1.2
The information contained in this document is subject to change at any time without prior notification. If you want to
learn more info about our product, please visit our web www.zycoo.com.

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TABLE OF CONTENTS
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2.1 Brief introduction of ZX20 ......................................................................................... - 4 -
2.2 Hardware Structure ..................................................................................................... - 5 -
2.2.1 Back Panel..................................................................................................... - 5 -
2.2.2 Front Panel.................................................................................................... - 5 -
2.2.3 Hardware: ...................................................................................................... - 6 -
2.2.4 Environmental Requirements: .................................................................... - 6 -
2.2.5 Packing List................................................................................................... - 6 -
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3.1 Preparation Before Operation...................................................................................... - 7 -
3.2 Before Making a Call.................................................................................................. - 7 -
3.2.1 Login IP PBX................................................................................................. - 7 -
3.2.2 Basic Configuration...................................................................................... - 9 -
3.2.3 Time Based Rules .......................................................................................- 11 -
3.3 Outbound Call........................................................................................................... - 12 -
3.3.1 Trunks........................................................................................................... - 12 -
3.3.4 Outbound Routes........................................................................................ - 15 -
3.4 Inbound Call.............................................................................................................. - 17 -
3.4.1 Inbound Routes........................................................................................... - 17 -
3.4.2 IVR................................................................................................................ - 18 -
3.4.3 IVR Prompts................................................................................................ - 19 -
3.4.4 Ring Groups ................................................................................................ - 20 -
3.5 Blacklist .................................................................................................................... - 21 -
3.5.1 Pickup Call................................................................................................... - 22 -
3.6 On The Call............................................................................................................... - 23 -
3.6.1 Call Parking................................................................................................. - 23 -
3.6.2 Transfer........................................................................................................ - 23 -
3.6.3 Conference.................................................................................................. - 24 -
3.7 Settings before leaving office.................................................................................... - 26 -
3.7.1 Follow Me..................................................................................................... - 26 -
3.7.2 VoiceMail...................................................................................................... - 27 -
3.8 Call Queue.................................................................................................................... - 29 -
3.8.1 Create Agent................................................................................................ - 29 -
3.8.2 Agent Registration...................................................................................... - 31 -
3.8.3 Agent Log Off.............................................................................................. - 32 -
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4.1 Options...................................................................................................................... - 33 -
4.2 VoiceMail.................................................................................................................. - 35 -
4.3 Music Settings........................................................................................................... - 38 -
4.4 DISA ......................................................................................................................... - 40 -

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4.5 PagingAnd Intercom................................................................................................. - 40 -
4.6 Call Recording .......................................................................................................... - 41 -
4.7 Phone Book............................................................................................................... - 42 -
4.8 PIN Set...................................................................................................................... - 43 -
4.9 Feature Codes............................................................................................................ - 44 -
4.10 Phone Provisioning ................................................................................................. - 47 -
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5.1 Recording List........................................................................................................... - 48 -
5.2 Call Logs................................................................................................................... - 48 -
5.3 Register Status........................................................................................................... - 49 -
5.4 System Info ............................................................................................................... - 49 -
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6.1 NetworkAnd Country............................................................................................... - 50 -
6.2 TroubleShooting........................................................................................................ - 50 -
6.3 NetwordAdvanced.................................................................................................... - 51 -
6.4 Time Settings............................................................................................................. - 53 -
6.5 Management.............................................................................................................. - 54 -
6.6 Data Storage.............................................................................................................. - 55 -
6.7 Backup ...................................................................................................................... - 56 -
6.8 Upgrade..................................................................................................................... - 57 -
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7.1 How to connect the ZX20 IP PBX to the Internet..................................................... - 59 -
7.2 How to combine two ZX20 IP PBX in the same network......................................... - 59 -
7.3 How to combine two IPPBX in different network.................................................... - 63 -
7.4 How to resolve problems about hearing on one side only......................................... - 65 -
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2
20
0
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Please read the following safety notices before installing or using this IP PBX. They are
crucial for a safe and reliable operation of the device.
Please use the external power supply which is included in the package. Other power
supplies may cause damage to the device, affect the performance or induce noise.
Before using the external power supply in the package, please check with residential
power voltage. Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it,
otherwise, it may cause fire or electric shock.
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Do not drop, knock or shake it. Rough handling can break internal circuit boards.
Do not install the device in places where there is direct sunlight.Also do not place the
device on carpets or cushions. It may cause fire or breakdown.
Avoid exposing the device to high temperature, below -10°C or high humidity. Avoid
wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling to the device could damage it. Consult
your authorized dealer for help, or else it may cause fire, electric shock or breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe
it with soft cloth that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug or phone line, it may cause an electric
shock.
Do not install this device in an ill-ventilated place.
You are in a situation that could cause bodily injury. Before you work on any
equipment, be aware of the hazard involved with electrical circuitry and be familiar
with standard practices for preventing accidents.

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2.1 Brief introduction of ZX20
ZX20 Series IP PBX can not only provide the traditional basic PBX features(call hold,
call forwarding, call waiting and so on), but also provide enhanced features such as visual
operator, voice mail to mail, multi-media music on hold, and auto attendant, etc. In
addition, it’s very convenient for SMEs' management and maintenance, also easy to
upgrade. SMEs can set up own phone system to improve the company image and office
efficiency.
ZX20 series IP PBX includes: ZX20-A211, ZX50-A202, most of their features are same,
main difference is the interface, please check the following table for details:
Model
FXS
FXO
ZX20-A2
A211
1
1
A202
0
2
Main Features
30 SIP/IAX2 registers
Video Calls
IP Phone Provisioning
Multiple Language
DID(Direct Inward Dialing Number)
Support SKYPE for SIP
Support USB disk recording(Scalable)
Call Recording
Codec: G.711-Ulaw,G.711-Alaw,G.726,G.729
GSM,SPEEX,H.261,H.263,H.263+,H.264
Caller ID/ Call Hold/ Forward/ Transfer/ Waiting/ Parking
Call Paging and Intercom
Call Queue
Blacklist/ Phone Book
Music On Hold
DISA(Direct Inward System Access)
Flexible Dial Plan
Ring Group/ Conference Room
Call Logs
BLF(Busy Lamp Field)
Configuration By web
Built-in SIP/IAX2 server
Build-in voice mail server
System Backup and Restore

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Echo Cancellation/VAD
Support Static/DHCP
VPN Client(Support N2N/L2TP)
DDNS Client(Support Dyndns.org /No-ip.com)
Support NTP(Network Time Protocol)
Support PoE
2.2 Hardware Structure
Here, we take ZX20-A202 as the sample to show the interface and the indicators.
2.2.1 Back Panel
2 Analog Port(RJ11)
1 Network Interface (RJ45)
1 Power Interface (DC 12V 2A)
1 Reboot Button
2.2.2 Front Panel
Mark
Function
Status
Description
PWR
Power Status
On
Power On
Off
Power Off
SYS
System Status
On
System working

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Off
System Failed
WAN
WAN interface Status
Wink
Data exchanging
Off
No Data exchanging
Off
No Data exchanging
Port1-Port2
Analog Modules Status
Green
FXS channels
Red
FXO channels
Off
Failed
2.2.3 Hardware:
32bit embedded RISC DSP
256M Onboard Nand Flash
64M Onboard SDRAM
2.2.4 Environmental Requirements:
temperature: -10 °C -45 °C
Storage temperature: -30 °C -65 °C
humidity: 10-80% no dew
Power:AC 100~240V
2.2.5 Packing List
ZX20 IP PBX 1 Unit
Power Adapter 1 Unit
Quick Start Guide 1 Piece
Product Maintenance Card 1 Piece
Network Cable 1 Unit

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3.1 Preparation Before Operation
What kind of IP Phone can be used with ZX20 IP PBX?
FXS Interface
Analog Phone
SIP Extension
ZP Series IP Phones provided by ZYCOO(ZP302/ ZP502/ ZP502P)
IP Phone which support SIP/ IAX2 protocol (eg: CISCO, Grandstream, etc.)
3.2 Before Making a Call
3.2.1 Login IP PBX
Getting IP Address
ZX20 Series IP PBX support 3 Ways to get the IPAddress: Static/ DHCP
Default IPAnd Port of WAN:
WAN Port IP: http://192.168.1.100:9999
Default configuration and function key
Web GUI username: admin
Web GUI password: admin
**11 Play the IPAddress of WAN port
**12 Play the IPAddress of LAN port
600 Enter into the Voicemail Box
900 Enter into the Meeting
# Blind Transfer
*2 Attended Transfer
* Disconnect Call
Login to the system
After connecting the IP PBX to the local area network, launch the web browser on a
computer which is in this local area network. Enter the IP address of the system (WAN
port IP address http://192.168.1.100:9999. The start web page will appear like this:

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Enter Username and password (default username is admin, password is admin), then
click “login”. Once the login is successful, the home page will be displayed:
Note:
1) Please use IE(7.0 or more higher version) and Firefox browsers.
2) You have to add a network segment same with the WAN port if your PC is not at
192.168.1.XXX.
3) For safety requirement, please modify the username and password after you login. You
can modify in this page: “System”---“Management”
4) Generally, based on the default setting, if user didn’t do anything in 1 min after login,
system will reflect it’s over time. If you want to continue operating, please login again.
If username and password are right, this following page will be displayed:
Network WAN Port IP and MAC will be displayed
Storage Total storage and used storage will be displayed
Channels Channel information will be based on the product model
Device Info Product Model and System Version will be displayed

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Common Button
Besides of the device info in the home page, the following common buttons are displayed
as well:
Log out Log out GUI
Reboot Reboot the IP PBX system
Factory Defaults Restore all settings to factory default
Activate Changes Activate the changes for your current configuration
System Menu
System Menu include the following sub menu:
Home Page Display device info
Basic Basic configuration on extension, trunks, etc
Inbound Control Configure Inbound Route, IVR and Black List, etc
Advanced Configure extension's default info, conference, etc.
Status Check recording list, call logs, register status, etc.
System Configure network, time, etc; manage call logs, back up files, etc
3.2.2 Basic Configuration
Configure Extensions
ZX20 IP PBX support SIP/IAX2 and analog extension, support "BatchAdd Users".
configure extension from this page: 【Basic】----【Extensions】
Extension Settings
Item
Explanation
Search
Search extension precisely or fuzzily
Show all
Show all extensions
Extension
Be connected to the phone eg: "888"
Name
Extension name (English letter is supported only) eg: "Tom"
Password
Support default or random password, combined by letter and