Matrix ETERNITY NE User manual

ETERNITY NE
The Next Generation IP PBX for Small Businesses
Quick Start

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this document, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this document may be copied or reproduced in any form or by any means without the
prior written consent of Matrix Comsec.
Version 1
Release date: February 15, 2021

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
Know your ETERNITY NENX ......................................................................................................................... 2
Overview ............................................................................................................................................................. 2
Installing ETERNITY NENX ............................................................................................................................ 5
Before you Start .................................................................................................................................................. 5
Accessing Jeeves......................................................................................................................................... 26
Configuring SARVAM UCS........................................................................................................................... 30
Appendix ....................................................................................................................................................... 43
Pre-activated Licenses ...................................................................................................................................... 43

Matrix ETERNITY NE Quick Start 1
CHAPTER 1 Introduction
Welcome
Thank you for choosing the Matrix ETERNITY NE! We hope you will make optimum use of this intelligent and
versatile Unified Communication Server. This Quick Start provides you step-by-step instructions and guidelines for
installing and configuring the basic parameters of ETERNITY NE.
ETERNITY NE has three variants built on the ETERNITY NENX platform, denoted as ETERNITY NENXIP50,
ETERNITY NENX416 and ETERNITY NENX312.
This is the common document for all the variants of ETERNITY NENX, that operate using the SARVAM UCS
SOHO Application. This document is written with reference to ETERNITY NENXIP50.
If you have any concerns regarding the installation procedure, consult the Matrix Customer Care.
You can refer to ETERNITY NE System Manual to know more about the product. To view or download the System
Manual, scan the QR Code printed on the Product Label/Packaging Label.
You may also view or download the System Manual from https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit https://www.matrixcomsec.com/product-
registration-form.html

Matrix ETERNITY NE Quick Start 2
CHAPTER 2 Know your ETERNITY NENX
Overview
Matrix ETERNITY NE provides the NENX Platform to run the SARVAM UCS SOHO Application. There are three
variants of ETERNITY NE built on the NENX platform:
• ETERNITY NENXIP50
• ETERNITY NENX312
• ETERNITY NENX416
Illustrated below are design of the enclosure and position of connectors on different configurations of the product.
To know about the licenses activated in your system, refer to “Pre-activated Licenses”.
ETERNITY NENXIP50
ETERNITY NENXIP50 Mobile1
Mobile2
Power Adapter
Single Line Telephone
Ethernet Port
Ports(SLT1-SLT2)
Analog Trunk
Ports(CO1-CO4)

3Matrix ETERNITY NE Quick Start
ETERNITY NENX312
ETERNITY NENX416
ETERNITY NENXIP50 4 CO Ports, 2 GSM/UMTS/LTEa Ports, 8 SIP Trunks, 2 SLT, 50 SIPb
Extensions
a.Mobile (GSM/UMTS/LTE) interface is optional in all the variants.
b.By default, a VoIP module is factory fitted in ETERNITY NENXIP50. However, you need to purchase the same for ETER-
NITY NENX312 and ETERNITY NENX416, if required.
ETERNITY NENX312 3 CO Ports, 2 GSM/UMTS/LTE Ports, 8 SIP Trunks, 12 SLT, 50 SIP
Extensions
ETERNITY NENX416 4 CO Ports, 2 GSM/UMTS/LTE Ports, 8 SIP Trunks, 16 SLT, 50 SIP
Extensions
Mobile1
Mobile2
Power Adapter Ethernet Port
Ports(CO1-CO3)
Analog Trunk Single Line Telephone
Ports(SLT1-SLT12)
ETERNITY NENX312
Mobile1
Mobile 2
Power Adapter
Analog Trunk
Ports(CO1-CO4)
Single Line Telephone
Ports(SLT1-SLT16)
Ethernet Port
ETERNITY NENX416

Matrix ETERNITY NE Quick Start 4
Ports and Connectors
LED
Port
24VDC-2.5A(Max)
CO
SLT
Ethernet
Mobile1 & Mobile2 These are the Single SIM Mobile Ports to connect to the GSM/UMTS
Network.
Descri
p
tion
This is the connector for the Power Adapter.
This is the Analog Trunk Port to connect the Analog Trunk Line.
This is the SLT Port to connect any standard Analog Telephone and Fax
Machine.
This is the Ethernet Port and can be used as LAN or WAN.
• LAN Interface to connect the a Computer/LAN Switch.
• WAN I
nterface to connect to an IP Network. As Ethernet WAN , you can
connect a Router/Modem or a LAN Switch.
/LTE
LED Descri
p
tion Color and Cadence
PWR This is the Power LED which turns on
when power is supplied. Continuous ON (Green)
STS This is the Status LED which blinks to
indicate the status of the System.
1 Sec ON-1 Sec OFF (Green),
on completion of boot-up.

Matrix ETERNITY NE Quick Start 5
CHAPTER 3 Installing ETERNITY NENX
Before you Start
Have the items listed below ready:
• A suitable location to install ETERNITY NENX.
• Necessary telecom wiring in place, with wall jacks for extension lines at the required locations.
• Standard, good quality, twisted pair telephone cables with RJ11 plugs.
• A dedicated Power Supply outlet close to the system.
• Standard analog telephone instruments to connect as SLT extensions, if required. You may select any
standard telephone instrument like Rotary Phone, Pulse/Tone Switchable Push-button Phone, Feature
Phone or Cordless Phone.
• A fax machine, if you want to connect one to the SLT Port.
• One or more active, analog trunk lines from the CO network, as required.
• A SIM card to test mobile network connectivity, if GSM/UMTS/LTE1 is to be installed.
• SIP Account information to be configured in the system to test SIP2 calls.
• Any standard Open IP Phone or the Matrix Extended IP Phone to register as SIP Extension of ETERNITY
NENX, if required.
• The Pen Drive is factory fitted in the system. The Pen Drive contains all the required firmwares. Keep the
VMS License Voucher ready (you need to purchase this from Matrix/Dealer), if you wish to use the Voice
Mail System (VMS).
• A standalone computer or a computer connected in a LAN to access Jeeves, the web-based configuration
tool of ETERNITY NENX.
1. Mobile (GSM/UMTS/LTE) interface is optional in all the variants
2. By default, a VoIP module is factory fitted in ETERNITY NENXIP50. However, you need to purchase the same for ETERNITY
NENX312 and ETERNITY NENX416, if required.

Matrix ETERNITY NE Quick Start 6
You will be able to use the VoIP interface only if the system is connected to the LAN network.
Selecting the Site
Select an appropriate site to install ETERNITY NENX. The site should:
• be well-ventilated, moisture and dust free, not exposed to direct sunlight, heat or excessive cold, or water,
away from water bodies and sources of water.
• be away from sources of electromagnetic noise such as any radio equipment, heavy transformers.
• have sufficient network coverage available, if the GSM/UMTS/LTE module is present in the system.
• This is an electronic device. Protect yourself from shock hazards. Never handle the product in power
ON condition. Always wear an electrostatic discharge prevention wrist strap/belt and use a grounding
mat when handling the product.
• Protect ETERNITY NENX from heavy voltages entering from CO trunk and Extension lines. Install
Primary Protection Modules (PPM) with Gas Discharge Tubes (GDT) and fuses on entry points for all
trunk lines and extensions.
• ETERNITY NENX contains a 3VDC/18mAh (Li-Al) alloy-Manganese Dioxide Coin Battery (ML 1220 -
Rechargeable) of diameter 12.5mm and height 2.0mm. Battery should be replaced only by authorized
dealers of Matrix. There is a risk of explosion if the Battery is replaced in an incorrect manner. Please
dispose-off used Batteries.
• For Safety Instructions, see “Protecting ETERNITY NENX and Yourself” in the ETERNITY NE System
Manual.
Getting Started
Unpack ETERNITY NENX and verify the package contents. In case, any of the items is missing or damaged,
contact your Dealer/Distributor.
Package Contents3
• ETERNITY NENXIP50
• ETERNITY NE VS (VoIP Server Module, factory fitted)
• Power Adapter
• 8 GB USB 2.0 Pen-Drive (Flash Drive, factory fitted)
• RJ-45 Cable
• Power Cord as per country standard
• Wall Mounting Template
• Two self tapping screws and screw grips for wall mounting
You can view or download the Product documentation by scanning the QR code printed on the Product Label/
Packaging Label.
3. This is the common packaging list for all the variants. However, for ETERNITY NENX312 and ETERNITY NENX416, the VoIP module
is optional and is not send in the packaging content. You must purchase the same, if required.

7Matrix ETERNITY NE Quick Start
Installing Modules
GSM/UMTS/LTE Module
• Unpack the GSM/UMTS/LTE Module.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the cover aside.
• Select the Mobile Port for which you want to install the GSM/UMTS/LTE module on the mainboard. Locate
the studs for GSM/UMTS/LTE module on the mainboard to install the GSM/UMTS/LTE module.
If you want to use internet for SIP services, you must install 3G/4G module in Mobile Port1 slot. Whether
you install 2G or 3G or 4G module in Mobile Port2 slot, it will be used only for voice calls.
• Gently seat the GSM/UMTS/LTE module on the studs on the mainboard. The connector pins on the
module must make complete contact with those on the mainboard. Do not apply pressure.
• When the module is seated firmly on the studs on the mainboard, secure the module with the screws.
• Remove the rubber cap and fix the antenna holder of the Antenna wire onto the Antenna connector of the
enclosure.
Studs for GSM/UMTS/LTE
Module on mainboard
Connector Pins for
GSM/UMTS/LTE module
on mainboard
Antenna
Holder
Antenna
Wire

Matrix ETERNITY NE Quick Start 8
• Locate the patch antenna connector on the GSM/UMTS/LTE Module.
• Fix the antenna wire in the clamp and route the cable carefully to the GSM/UMTS/LTE module. Press the
antenna wire connector onto the patch antenna connector on the GSM/UMTS/LTE Module as shown
below.
• Similarly, you can install another GSM/UMTS/LTE module.
• If you do not want to install any other module, replace the top cover and secure the cover with the screws.
VoIP Module
• Unpack the VoIP module.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the cover aside.
• Locate the studs and connector of the VoIP module on the mainboard.
Patch Antenna
Connector
Antenna wire connector
connected to Patch antenna
connector
Wire Clamp Antenna Holder

9Matrix ETERNITY NE Quick Start
• Gently seat the VoIP module on the connector on the mainboard. The connector pins on the module must
make complete contact with those on the mainboard. Do not apply pressure.
• When the module is seated firmly on the connector on the mainboard, secure the module with the screws
on the studs.
• Replace the top cover and secure the cover with the screws.
Voice Mail System
• The Voice Mail System (VMS) is provided in a Pen Drive along with the system. This Pen Drive is factory
fitted in the system. However to activate it, you must purchase the VMS License.
• In case you need to remove/insert the Pen Drive, you can follow the steps given below.
• Make sure power supply is turned off before you begin installation.
• Unscrew and remove the top cover of the enclosure. Keep the screws and the cover aside.
• Locate the USB Port on the mainboard. Insert/remove the Pen Drive into the upper USB Port on the
mainboard.
• Replace the top cover and secure the cover with the screws.
Studs for VoIP Module
on mainboard
Connector Pin for
VoIP module on
mainboard
USB Port
on mainboard
Pen Drive
inserted in
USB Port

Matrix ETERNITY NE Quick Start 10
• You must purchase the VMS License to activate it. See “Activating License Key” under Configuring
ETERNITY NENX for instructions.
Connecting to Trunks
CO Trunks (Analog two-wire Trunks)
• Use standard, good quality, twisted-wire pair telephone cables with RJ11 plugs to connect the CO Ports of
ETERNITY NENX to the Trunk Lines from your CO (central office).
Mobile Networks
Enabling SIM PIN Protection
• Protect the SIM Card from unauthorized use with a Personal Identification Number (PIN) on the SIM (in
consultation with the customer/owner of the SIM).
To enable SIM PIN protection,
• get a mobile handset. Insert the SIM Card into the mobile handset.
• from the mobile handset, enable PIN Protection.
• change the SIM PIN to 1234 (this is the default PIN for both SIM Cards used in the system). You can
change this SIM PIN later from the Jeeves when configuring the Mobile Port.
• remove the SIM Card from the mobile handset.
If you do not want to use PIN protection, insert the SIM in the mobile handset and disable PIN protection.
Remove the SIM Card from the mobile handset and insert it in the Mobile Port of ETERNITY NENX.
Inserting SIM Card in the Mobile Port
• To insert the SIM Card in ETERNITY NENX,
• insert the SIM into the SIM slot, with its contact side facing up.
• push the SIM backwards into the slot. The SIM is locked inside the slot.
• to unlock the SIM within the slot, push the protruded portion of the SIM backwards again.
• repeat the same steps to insert the other SIM Card.
• Connect the Antenna to the antenna connector.
• Switch On power supply, if you have finished connecting all the required ports.
• At every power on of the system, it takes about 3 minutes for the Mobile Ports to get registered with the
network. Once registration with the mobile network is completed, the Mobile Port can be used.

11 Matrix ETERNITY NE Quick Start
The UMTS/LTE Mobile Ports of ETERNITY NENX also provide Wireless WAN Interface. If you want to use
wireless WAN over the Mobile Port, you must have UMTS/LTE module installed in the system and Internet
services activated on the SIM.
VoIP Network
Before you connect the system to WAN, we recommend that you first connect a computer to the Ethernet
Port of ETERNITY NENX, configure the Basic Settings and then connect to WAN.
• You can connect ETERNITY NENX to WAN either over Ethernet Port (Ethernet WAN) or over Mobile Port
1 (Wireless WAN).
• While several installation scenarios are possible, only three most common and most typical scenarios are
depicted here.
Ethernet WAN
• Use the RJ45 Ethernet cable supplied for the Ethernet Port of ETERNITY NENX to connect the system to
the IP network, which may be Public Internet or a LAN.
If connecting to the Public IP Network,
• Plug one end of the RJ45 Ethernet cable into the Ethernet Port of ETERNITY NENX and the other end into
the Broadband Router/Modem.

Matrix ETERNITY NE Quick Start 12
If connecting to a Private Network (Behind a NAT Router),
• Plug one end of the RJ45 Ethernet cable into the Ethernet Port of ETERNITY NENX and the other end into
the LAN Switch/Hub.
Wireless WAN
• Make sure that:
• you have installed a 3G UMTS/4G LTE module.
• a SIM is present in the Mobile port.
• Internet Services are activated on the SIM.
Wireless WAN in ETERNITY NENX is used only for making SIP Calls and not for configuring the system.
LAN Switch/Hub
Mobile WAN
Computer

13 Matrix ETERNITY NE Quick Start
Connecting Extensions
Single Line Telephones (SLT)
• Use standard twisted wire pair cables of good quality with RJ11 plugs to connect the analog single line
telephone instruments to the SLT Ports of ETERNITY NENX.
• Place the SLTs, fax machine at the desired locations. Connect the SLTs, Fax machine to the wall jacks.
• Plug the RJ11 end of the telephone cables into the SLT Ports of ETERNITY NENX.
Terminate the other end of the cables from the SLT Ports on the wall jacks to which the SLTs, fax machine
are connected.
SIP Extensions
ETERNITY NENX supports up to 50 SIP Extensions. You can register SIP enabled devices like an IP Phone, a
Softphone, Analog Telephone Adapter as SIP Extension of ETERNITY NENX.
By default, ETERNITY NENXIP50 supports registration and configuration of 50 SIP Extensions and
ETERNITY NENX3124and ETERNITY NENX4165supports registration and configuration of 10 SIP
Extensions only. To configure and register additional SIP Extensions, you need to purchase and activate
the IP Subscriber license as per your requirement. To know how to activate the same, refer to “Activating
License Key”.
You may also connect/register the following as SIP Extensions of ETERNITY NENX:
• SPARSH VP248, the Extended IP Phone
• SPARSH VP310, the Executive IP Phone
• SPARSH VP330, the Intuitive Touch Screen Extended IP Phone
• SPARSH VP510, the Premium IP Phone
• Extended SPARSH VP710, the Smart IP Deskphone
• SPARSH VP210, the Entry Level IP Phone
• Matrix VARTA WIN200, Unified Communication Client for Windows
• Matrix Mobile UC Clients,
• Matrix VARTA AMP100, the Mobile UC Client for iPhones
• Matrix VARTA ADR100, the Mobile UC Client for Android Smartphones
• Third Party IP (Open) Phones
The SIP Extensions may be registered either over Ethernet WAN or over Wireless WAN, according to your
preference and your IP network installation scenario.
4. Make sure you have purchased and installed the VoIP module.
5. Make sure you have purchased and installed the VoiP module.

Matrix ETERNITY NE Quick Start 14
Ethernet WAN
If ETERNITY NENX is connected to a Public Network,
• Connect the Extended IP Phone, or any Open IP Phone to the LAN Switch.
• Register any SIP device (Extended IP Phone/ Softphone client or Open IP Phone) on the public network
as SIP Extension.
When you register any SIP device, other than the Extended IP Phone, on the public network as SIP
Extension, you must configure the Registrar Server Address of ETERNITY NENX, the Registrar Server
Port, the SIP ID, Authentication ID and Password in the SIP Device.
Modem/
Router
IP
IP
GSM/UMTS/
LTE
LAN Switch/Hub
Ethernet
WAN
SLT Extensions
SIP Extensions
SIP Extension
CO

15 Matrix ETERNITY NE Quick Start
If ETERNITY NENX is connected to a Private Network (Behind the NAT),
• Connect the Extended IP Phone, or any Open IP Phone to the LAN Switch.
• Register any SIP device (Extended IP Phone/ Softphone client or Open IP phone) on the public network as
SIP Extension. In this case, configure Port Forwarding for SIP and RTP on the Router.
Wireless WAN
• Connect any Extended IP Phone, or any standard Open IP Phone to the LAN Switch.
• Register any SIP device (Extended IP Phone/Softphone client or Open IP Phone) on the public network as
SIP Extension.
GSM/UMTS/
LTE
LAN Switch/Hub
Ethernet
WAN
Modem/
Router
IP
SIP Extensions
SLT Extensions
CO
Wireless WAN (Mobile1)
Ethernet
WAN
LAN Switch/Hub
SIP Extensions
CO
SLT Extensions