Matrix ETERNITY NE User manual

ETERNITY NE
The Next Generation IP PBX for Small Businesses
Quick Start

Documentation Disclaimer
Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and
manufacturing may warrant. Specifications are subject to change without notice.
This is a general documentation for all models of the product. The product may not support all the features and
facilities described in the documentation.
Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise
information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect
to this documentation and disclaims any implied warranties. While every precaution has been taken in the
preparation of this document, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any
liability assumed for damages resulting from the use of the information contained herein.
Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this
product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix
Comsec's operating and maintenance instructions.
Copyright
All rights reserved. No part of this document may be copied or reproduced in any form or by any means without the
prior written consent of Matrix Comsec.
Version 1
Release date: February 15, 2021

Table of Contents i
Contents
Introduction..................................................................................................................................................... 1
Welcome ............................................................................................................................................................. 1
Know your ETERNITY NENX ......................................................................................................................... 2
Overview ............................................................................................................................................................. 2
Installing ETERNITY NENX ............................................................................................................................ 5
Before you Start .................................................................................................................................................. 5
Accessing Jeeves......................................................................................................................................... 26
Configuring SARVAM UCS........................................................................................................................... 30
Appendix ....................................................................................................................................................... 43
Pre-activated Licenses ...................................................................................................................................... 43

Matrix ETERNITY NE Quick Start 1
CHAPTER 1 Introduction
Welcome
Thank you for choosing the Matrix ETERNITY NE! We hope you will make optimum use of this intelligent and
versatile Unified Communication Server. This Quick Start provides you step-by-step instructions and guidelines for
installing and configuring the basic parameters of ETERNITY NE.
ETERNITY NE has three variants built on the ETERNITY NENX platform, denoted as ETERNITY NENXIP50,
ETERNITY NENX416 and ETERNITY NENX312.
This is the common document for all the variants of ETERNITY NENX, that operate using the SARVAM UCS
SOHO Application. This document is written with reference to ETERNITY NENXIP50.
If you have any concerns regarding the installation procedure, consult the Matrix Customer Care.
You can refer to ETERNITY NE System Manual to know more about the product. To view or download the System
Manual, scan the QR Code printed on the Product Label/Packaging Label.
You may also view or download the System Manual from https://www.matrixtelesol.com/product-manuals.html
For product registration and warranty related details, please visit https://www.matrixcomsec.com/product-
registration-form.html

Matrix ETERNITY NE Quick Start 2
CHAPTER 2 Know your ETERNITY NENX
Overview
Matrix ETERNITY NE provides the NENX Platform to run the SARVAM UCS SOHO Application. There are three
variants of ETERNITY NE built on the NENX platform:
• ETERNITY NENXIP50
• ETERNITY NENX312
• ETERNITY NENX416
Illustrated below are design of the enclosure and position of connectors on different configurations of the product.
To know about the licenses activated in your system, refer to “Pre-activated Licenses”.
ETERNITY NENXIP50
ETERNITY NENXIP50 Mobile1
Mobile2
Power Adapter
Single Line Telephone
Ethernet Port
Ports(SLT1-SLT2)
Analog Trunk
Ports(CO1-CO4)

3Matrix ETERNITY NE Quick Start
ETERNITY NENX312
ETERNITY NENX416
ETERNITY NENXIP50 4 CO Ports, 2 GSM/UMTS/LTEa Ports, 8 SIP Trunks, 2 SLT, 50 SIPb
Extensions
a.Mobile (GSM/UMTS/LTE) interface is optional in all the variants.
b.By default, a VoIP module is factory fitted in ETERNITY NENXIP50. However, you need to purchase the same for ETER-
NITY NENX312 and ETERNITY NENX416, if required.
ETERNITY NENX312 3 CO Ports, 2 GSM/UMTS/LTE Ports, 8 SIP Trunks, 12 SLT, 50 SIP
Extensions
ETERNITY NENX416 4 CO Ports, 2 GSM/UMTS/LTE Ports, 8 SIP Trunks, 16 SLT, 50 SIP
Extensions
Mobile1
Mobile2
Power Adapter Ethernet Port
Ports(CO1-CO3)
Analog Trunk Single Line Telephone
Ports(SLT1-SLT12)
ETERNITY NENX312
Mobile1
Mobile 2
Power Adapter
Analog Trunk
Ports(CO1-CO4)
Single Line Telephone
Ports(SLT1-SLT16)
Ethernet Port
ETERNITY NENX416

Matrix ETERNITY NE Quick Start 4
Ports and Connectors
LED
Port
24VDC-2.5A(Max)
CO
SLT
Ethernet
Mobile1 & Mobile2 These are the Single SIM Mobile Ports to connect to the GSM/UMTS
Network.
Descri
p
tion
This is the connector for the Power Adapter.
This is the Analog Trunk Port to connect the Analog Trunk Line.
This is the SLT Port to connect any standard Analog Telephone and Fax
Machine.
This is the Ethernet Port and can be used as LAN or WAN.
• LAN Interface to connect the a Computer/LAN Switch.
• WAN I
nterface to connect to an IP Network. As Ethernet WAN , you can
connect a Router/Modem or a LAN Switch.
/LTE
LED Descri
p
tion Color and Cadence
PWR This is the Power LED which turns on
when power is supplied. Continuous ON (Green)
STS This is the Status LED which blinks to
indicate the status of the System.
1 Sec ON-1 Sec OFF (Green),
on completion of boot-up.

Matrix ETERNITY NE Quick Start 5
CHAPTER 3 Installing ETERNITY NENX
Before you Start
Have the items listed below ready:
• A suitable location to install ETERNITY NENX.
• Necessary telecom wiring in place, with wall jacks for extension lines at the required locations.
• Standard, good quality, twisted pair telephone cables with RJ11 plugs.
• A dedicated Power Supply outlet close to the system.
• Standard analog telephone instruments to connect as SLT extensions, if required. You may select any
standard telephone instrument like Rotary Phone, Pulse/Tone Switchable Push-button Phone, Feature
Phone or Cordless Phone.
• A fax machine, if you want to connect one to the SLT Port.
• One or more active, analog trunk lines from the CO network, as required.
• A SIM card to test mobile network connectivity, if GSM/UMTS/LTE1 is to be installed.
• SIP Account information to be configured in the system to test SIP2 calls.
• Any standard Open IP Phone or the Matrix Extended IP Phone to register as SIP Extension of ETERNITY
NENX, if required.
• The Pen Drive is factory fitted in the system. The Pen Drive contains all the required firmwares. Keep the
VMS License Voucher ready (you need to purchase this from Matrix/Dealer), if you wish to use the Voice
Mail System (VMS).
• A standalone computer or a computer connected in a LAN to access Jeeves, the web-based configuration
tool of ETERNITY NENX.
1. Mobile (GSM/UMTS/LTE) interface is optional in all the variants
2. By default, a VoIP module is factory fitted in ETERNITY NENXIP50. However, you need to purchase the same for ETERNITY
NENX312 and ETERNITY NENX416, if required.