NEC SV8300 User manual

System Maintenance Manual
NWA-033627-001
ISSUE 4.0

LIABILITY DISCLAIMER
NEC Corporation reserves the right to change the specifications,
functions, or features, at any time, without notice.
NEC Corporation has prepared this document for use by its employ-
ees and customers. The information contained herein is the property
of NEC Corporation and shall not be reproduced without prior written
approval from NEC Corporation.
Dterm is a registered trademark of NEC Corporation.
PCPro is a trademark of NEC Corporation.
Copyright 2010
NEC Corporation

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TABLE OF CONTENTS
INTRODUCTION
PURPOSE ................................................................................................................ 1
OUTLINE OF THIS MANUAL ................................................................................... 2
TERMS IN THIS MANUAL ....................................................................................... 3
PBX System Designation ................................................................................................. 3
Terminal Name ................................................................................................................ 3
REFERENCE MANUAL ........................................................................................... 5
PRECAUTIONS ........................................................................................................ 6
System Data Backup ....................................................................................................... 6
Chapter 1 MAINTENANCE SERVICES
HOW TO READ THIS CHAPTER ............................................................................ 1-2
FAULT MESSAGE ................................................................................................... 1-3
General Description ......................................................................................................... 1-3
Fault Message ............................................................................................................. 1-3
External Alarm Display Panel ...................................................................................... 1-4
Service Conditions ........................................................................................................... 1-5
Fault Message ............................................................................................................. 1-5
External Alarm Display Panel ...................................................................................... 1-5
Programming Procedure .................................................................................................. 1-6
Fault Message ............................................................................................................. 1-6
External Alarm Display Panel ...................................................................................... 1-15
Operating Procedure ....................................................................................................... 1-15
STATION LINE STATUS DISPLAY .......................................................................... 1-16
General Description ......................................................................................................... 1-16
Service Conditions ........................................................................................................... 1-16
Programming Procedure .................................................................................................. 1-16
Operating Procedure ....................................................................................................... 1-16
BATTERY RELEASE CONTROL ............................................................................. 1-18
General Description ......................................................................................................... 1-18
Service Conditions ........................................................................................................... 1-18
Programming Procedure .................................................................................................. 1-18
Operating Procedure ....................................................................................................... 1-19
DIAGNOSTICS ......................................................................................................... 1-20
General Description ......................................................................................................... 1-20
Service Conditions ........................................................................................................... 1-20
Programming Procedure .................................................................................................. 1-21
Operating Procedure ....................................................................................................... 1-21
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BATTERY REPLACEMENT ..................................................................................... 1-28
FAULT REPORT SCHEDULING .............................................................................. 1-29
General Description ......................................................................................................... 1-29
Service Conditions ........................................................................................................... 1-29
Programming Procedure .................................................................................................. 1-30
Operating Procedure ....................................................................................................... 1-31
VoIP LOG COLLECTION ......................................................................................... 1-32
General Description ......................................................................................................... 1-32
Service Conditions ........................................................................................................... 1-34
Programming Procedure .................................................................................................. 1-42
QoS DISPLAY ON IP MULTILINE TERMINAL ........................................................ 1-46
General Description ......................................................................................................... 1-46
Service Conditions ........................................................................................................... 1-47
Programming Procedure .................................................................................................. 1-47
STATION SERVICE STATUS DISPLAY .................................................................. 1-48
General Description ......................................................................................................... 1-48
Service Conditions ........................................................................................................... 1-48
Programming Procedure .................................................................................................. 1-49
PING COMMAND ..................................................................................................... 1-52
General Description ......................................................................................................... 1-52
Service Conditions ........................................................................................................... 1-52
Programming Procedure .................................................................................................. 1-55
Operating Procedure ....................................................................................................... 1-56
Chapter 2 TROUBLESHOOTING
PRECAUTIONS ........................................................................................................ 2-2
Grounding Requirements ................................................................................................. 2-2
Static Electricity Guard .................................................................................................... 2-3
Turning Power ON ........................................................................................................... 2-6
Turning Power OFF ......................................................................................................... 2-6
OUTLINE OF TROUBLESHOOTING ....................................................................... 2-7
FAULT DETECTION ................................................................................................ 2-8
LED Indication on Blades ................................................................................................ 2-9
FAULT INFORMATION DISPLAY ............................................................................ 2-12
Display on PCPro/CAT .................................................................................................... 2-12
Fault Message ............................................................................................................. 2-12
Fault Diagnosis and Troubleshooting .............................................................................. 2-16
Station Line Status Display ......................................................................................... 2-30
Troubleshooting by LED Indication on Blades ................................................................. 2-33
Troubleshooting by Contents of Complaint ...................................................................... 2-37
Explanation of Symbols in Troubleshooting Procedure .............................................. 2-38
How to Follow the “Tree” ............................................................................................. 2-38
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Station Line Fault ........................................................................................................ 2-40
C.O. Line/Tie Line Fault .............................................................................................. 2-42
Power Failure Transfer (PFT) Fault ............................................................................ 2-51
Digital Multiline Terminal Fault .................................................................................... 2-52
IP Station Fault ............................................................................................................ 2-54
DESKCON Fault ......................................................................................................... 2-56
DSS Console Fault ...................................................................................................... 2-57
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INTRODUCTION
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PURPOSE
INTRODUCTION
PURPOSE
This manual explains the maintenance services provided with the SV8300, and the recommended trouble-
shooting procedure when a fault has occurred, for maintenance personnel of this system.

INTRODUCTION
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OUTLINE OF THIS MANUAL
OUTLINE OF THIS MANUAL
This manual consists of two chapters. The following paragraphs summarize Chapters 1 and 2.
CHAPTER 1 MAINTENANCE SERVICES
This chapter describes the general description, service conditions, programming and
operating procedure of the maintenance services.
CHAPTER 2 TROUBLESHOOTING
This chapter describes the precautions before troubleshooting, and the troubleshoot-
ing procedure flow chart.
NOTE: For the following features, refer to the PC Programming Manual.
• CPU Program Upgrade
• System Data Save/Load/Verify
NOVEMBER/21/2008

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TERMS IN THIS MANUAL
TERMS IN THIS MANUAL
PBX System Designation
PBX system is designated as “PBX” or “system” usually.
When we must draw a clear line between the PBX systems, they are designated as follows.
SV8300: UNIVERGE SV8300
Terminal Name
The following terminals are designated as “Multiline Terminal” usually, unless we need to mention the
type of terminal in particular.
TERMINAL NAME PRODUCT NAME
Multiline
Terminal
Digital Multiline Terminal Dterm Dterm70 (Elite)
Dterm75 (Series E)
Dterm85 (Series i)
DT300 Series DT310
DT330
IP
Station
IP Multiline Terminal IP Enabled Digital
Multiline Terminal
[North America
only]
Dterm75 (Series E)
(IP Adapter Type)
Dterm85 (Series i)
(IP Adapter Type)
DtermIP INASET
DtermIP Dterm85 (Series i)
(IP Bundled Type)
Soft Phone DtermSP30
SP350
SIP Multiline Terminal DT700 Series DT710
DT730
DT750
Continued on Next Page
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INTRODUCTION
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TERMS IN THIS MANUAL
NOTE: Dterm75 (Series E)/Dterm85 (Series i) terminal can be used as the IP terminal by attaching the
IP Adapter (IP Enabled Digital Multiline Terminal). This terminal provides users with all fea-
tures currently available in IP Station.
TERMINAL NAME PRODUCT NAME
Multiline
Terminal
IP
Station
SIP
Station
SIP Wireless
Terminal
MH240
IP Single Line
Telephone
(SIP)
IP Single Line Telephone (SIP)
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