Customatic Dreamstar cm-abds-a18-wwm-u-s-ac-plbs-dr-lm User manual

OWNER’S MANUAL

Model Number:

CM-ABDS-A18-WWM-U-S-AC-PLBS-DR-LM

This produ t and all our bedding produ ts are overed by one or more of the following issued

and pending U.S. patents in luding Nos. 7448100, D657157, D663542, D657158, D657156,

8209801, 8209800, D663544, D663543 and other patents pending.

Exclusiv ly D sign d by

ADJUSTABLE BEDZ

CUSTOM SLEEP

TO FIT YOUR LIFE

Serial Number: ___ __________ ______

(Pla e your serial number here for ready referen e)

World Class Adjustabl B d Bas !

Blu tooth Sp ak r Syst m

“Edg -to-Edg ” Lumbar Support

AC Pow r Outl ts

DreamStar

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 5:57 PM Pag 1

ADJUSTABLE BEDZ

CUSTOM SLEEP

TO FIT YOUR LIFE

Tabl of Cont nts

Safety Pre autions 1

Parts List 3

Installation Guide 4

Emergen y Power Down Operation Guide 6

Advan e Highlight Features 7

Wireless Hand Control Operation Guide 8

A tivating Bluetooth Sound System 11

Troubleshooting 12

Warranty & Registration 14

Model Number: CM-ABDS-A18-WWM-U-S-AC-PLBS-DR-LM

World Class Adjustable Bed Base!

DreamStar

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 5:58 PM Pag 2

Saf ty Pr cautions

ATTENTION!

IMPORTANT SAFETY INSTRUCTIONS.

PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT.

Always unplug this adjustable bed frame from the ele tri al outlet before any leaning or maintenan e of the bed frame. To

safely dis onne t, make sure all ontrols are in the off position, then remove the plug from the outlet.

Keep ord away from heated surfa es. Keep air openings free of lint, hair and the like - never operate when air openings are

blo ked. Never drop or insert any obje t into any opening. Use only indoors.

Cease use of this bed frame and onta t the Adjustable Bed base enter for repair if: (1) it has a damaged ord or plug, (2) it is

not working properly, (3) it has been dropped or damaged, or (4) it has been dropped into water.

ELECTRICAL SAFETY

To redu e the risk of ele tri sho k, ele tri al fire, or faulty operation of this produ t, your Adjustable Bed features a polarized plug

meant to be used only with a grounded ele tri al outlet. If this plug does not fit into your outlet, onta t a qualified ele tri ian to

install a properly grounded outlet. Failure to use a properly grounded outlet for this produ t will ompromise this important

grounding safety feature. The use of adapters is not re ommended unless the outlet is he ked by a qualified ele tri ian to ensure

the proper grounding of the adapter. Please note: Unauthorized modifi ations to this produ t ould void the ele tri al portion of

your warranty.

This bed is spe ifi ally designed to require no maintenan e by you, the user. Any opening or tampering with the ontrol box,

motors or hand ontrols (with the ex eption of the battery ompartment if equipped) will result in a void of the warranty.

Only those authorized may ondu t repairs or part repla ement on your adjustable bed.

This Adjustable Bed is designed ex lusively for in-home use.

HOSPITAL DISCLAIMER: It is NOT designed for hospital use and is NOT designed to meet hospital standards.

Do not use this bed with TENT TYPE oxygen therapy equipment or use near explosive gases.

GROUNDING SAFETY

WARRANTY WARNING!

IN-HOME USE ONLY

IMPORTANT SAFETY FEATURES

FOR OPTIMAL SAFETY, YOUR ADJUSTABLE BED SHOULD BE PLUGGED INTO A SURGE PROTECTOR

(not supplied with this Adjustable Bed).

Exclusiv ly D sign d by

ADJUSTABLE BEDZ

CUSTOM SLEEP

TO FIT YOUR LIFE

Weight fail safe feature: In the ase that an overload of weight is pla ed on the head or foot me hanism, the ontrol unit will

automati ally stop all fun tions. The ontrol unit will automati ally resume all fun tions 30 se onds after ex ess weight is removed.

DreamStar

World Class Adjustable Bed Base!

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 5:58 PM Pag 3

Saf ty Pr cautions-cont’d

It is possible that the (optional) vibrating feature of this bed may be misinterpreted by some pa emakers as movement and/or

exer ise. This is ommon with any produ t that produ es a vibrating motion, and may or may not affe t your pa emaker. Please

onsult your physi ian with any on erns.

CONSUMERS WITH PACEMAKERS

FCC omplian e devi e omplies with part 15 of the FCC Rules. Operation is subje t to the following two onditions:

(1) This devi e may not ause harmful interferen e, and (2) this devi e must a ept any interferen e re eived,in luding

interferen e that may ause undesired operation.

Any hange to the antenna or the devi e ould result in the devi e ex eeding the RF exposure requirements and void user’s

right to operate the devi e.

The input transformer voltage is AC120V 60HZ; the output voltage is DC24V 3A. In the ase of a short- ir uit, a fuse on the

transformer will blow to prote t the ele tri al equipment of the devi e (Fuse: 1A~1.5A.). Should this o ur, you should seek

professional assistan e to fix the problem, and all Customer Care at: 1-877-826-8757

Immediately dispose of all pa king materials as it an pose a smother risk to small hildren and pets. Injury ould o ur also if

hildren or pets are permitted to play on or under the bed. Do not allow hildren to operate this bed without adult supervision.

RADIO FREQUENCY IS 433.92 MHZ.

PRODUCT RATINGS

SMALL CHILDREN AND PETS WARNING

Lift Motor Restri tions: The lift motors in this bed are NOT designed to operate ontinuously for more than three (3) minutes

over a thirty (30) minute time period, or approximately 10% duty y le. To ensure reliable fun tionality and full life of this

produ t, do not attempt to ex eed these limits.

NOTE: Att mpting to circumv nt or xc d this rating will short n th lif xp ctancy of th product and may void th warranty.

Weight Restri tions: The re ommended weight limits on our adjustable beds are:

Twin/TXL/Split QN/Split CA King: 575 Pounds, Full/FXL: 600 Pounds, Queen: 650 Pounds.

The stru ture of the bed will support the re ommended weight when distributed evenly a ross the bed.

The hea an foot sections are not esigne to in ivi ually support or lift this amount of weight.

For optimal performan e, entering and exiting the adjustable bed with the bed in the flat or level position is re ommended.

NOTE: Exc ding th r comm nd d w ight r strictions could damag your adjustabl b d and void your arranty.

SAVE THESE INSTRUCTIONS!

Proper operation of your Adjustable Bed is necessary to ensure the long life and

durability you expect from a high-quality product. The manufacturer has tested

and inspected this product prior to shipment.

DreamStar

World Class Adjustable Bed Base!

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 5:58 PM Pag 4

NOTE: Before discarding any packing materials, check the adjustable bed frame

carton and verify all items in the parts list are included:

A. Wireless Remote Control (1)

C. 6.5”Brush Steel Leg Supports (4) D. Inner Headboard Bra ket (2)

E. Outer Headboard Bra ket (2) G. Headboard Bra ket Bolt (6) I. 5/16 In h Washer (12)

J. 5/16 In h Nut (6)

**Only in TXL, SCK, SQ models.

Parts List

L. Wren h (1)

M. Vel ro Leg Strap (1)**

K. Allen Key Wren h (1)

DreamStar

World Class Adjustable Bed Base!

B. “Quick-Slide”

Mattress Retainer Bar (2)

N. Loop Retainer An hor (4)†

† Indi ates Part is atta hed to Base

O. AC Outlet (2)

†

CAUTION: Ele tri Plug output AC 120V.

Do not ex eed Max Power: 500 W

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STEP 1.

For safety reasons, the following should be performed by 2 people.

Carefully lift the bed frame unit out of the shipping arton with the

top side fa ing downward.

STEP 2. Assembling Be Legs

For this step, you will need 4 bed legs (C), whi h an be found in the

A essories box. Turn ea h bed leg (C) in a lo kwise dire tion into

the threaded holes on the frame as shown. Repeat the bed leg

assembly for all 4 legs (C) provided.

STEP 3.

Remove and extend the power ord from the frame.

STEP 4.

Take plasti wrapping off the base frame.

STEP 5.

Carefully rotate the base frame so the top side is fa ing upward. Be

areful not to rest the frame on its side. The weight may damage the legs.

STEP 6.

Plug the power ord into a grounded ele tri al outlet.

STEP 7.

Install batteries in hand unit.

Try all fun tions on the hand ontrol to ensure all features are

operational.

If the bed does not work, refer to Troubleshooting on p.1.

STEP 8.

Return bed to flat or level position.

STEP 9. Attaching the “Quick-Slide”

Mattress Retainer Bar

Fasten the “Qui k-Slide” mattress retainer bar (B) to the foot of

the bed base using the “Qui k-Slide” method illustrated below.

(No tools or s rews are required)

Simply position the open ends of the Retainer Bar dire tly

aligned with the “Loop” Retainer An hors already installed to the

foot of the base surfa e. Slide the Retainer Bar forward allowing

the open ends to glide into the loop.

Installation Guid

Important!

MAKE SURE POWER CORDS DO NOT OBSTRUCT

ANY ADJUSTABLE BED MECHANISMS.

NOTE:For optimal safety, a surge prote tor should be

used (not supplied with this Adjustable Bed).

If the adjustable frame is to be set up without a headboard,

simply install a mattress on the frame.Installation is now complete.

If a headboard is to be installed, proceed to step 10 on next page.

DO NOT OVERTIGHTEN

THE BED LEGS.

DreamStar

World Class Adjustable Bed Base!

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 5:59 PM Pag 6

STEP 10. Assemble the Hea boar Bracket

i. Use the hand ontrol to elevate the head of the bed so

the bed base frame is rea hable.

iv. When headboard bra kets are assembled, make sure there is a spa e of 1.5 (38.1 mm) to 2 in hes (50.8 mm)

between the edge of the bed base and the headboard bra kets.

v. Se urely fasten the headboard bolts (not in luded with your adjustable bed) to the end of the headboard bra ket assembly.

vi. Measure the distan e from the enter of one mounting hole in the headboard to the enter of the other.

vii. Measure the distan e from the enter of one mounting hole in the headboard bra ket assembly to the enter of the other.

viii. If you need to adjust the headboard bra kets, uns rew the bolts holding the outer headboard bra kets and move them

the ne essary distan e. Reinstall the bolts and se urely tighten.

STEP 11.

Pla e your mattress on the adjustable bed frame surfa e. Your adjustable bed and headboard installation is now omplete.

If the bed omes with a programming option, turn to the Wireless Hand Control Operation Guide (lo ated on page 8) to pro eed.

ii. Slide the inner headboard bra ket (D) horizontally with the

“C” opening fa ing down under the Crossbar. Position the

Bra ket (D) in the guide peg on the bottom of the Crossbar.

Insert a headboard bolt (G) fitted with a 5/16 in h washer (I)

thru the pre-drilled hole in the Crossbar & into the pre-drilled

slotted hole in the “C” hannel Inner Headboard Bra ket.

Tighten in pla e with a 5/16 in h washer (I) and 5/16 in h nut

(J). Repeat on the other side.

iii. Pla e the open side of the outer headboard bra ket (E) onto

the exposed square tube of the inner headboard bra ket (D) to

reate a tight fit between (D) and (E). Insert a retainer bolt (G)

fitted with a 5/16 in h washer (I) into the outer headboard

bra ket (E) and through the inner headboard bra ket (D). Hand

tighten using a 5/16 in h washer (I) and a 5/16 in h nut (J).

(Leave loose enough for adjusting.) Repeat on

the other side.

Velcro Leg Straps (Optional: To avoid Base Separation)

To help prevent separation when using King Size (2 TXL)

California King Size (2 SCK) or split Queen Size (2 SQ).

Please use the en losed Vel ro Straps.

1. Simply wrap the legs together (Front & Ba k) tightly

using the vel ro straps.

2. Fastening the straps will help prevent movement &

maintain stability.

IMPORTANT NOTES:

Failure to follow the installation steps as they appear in this gui e coul result in amage to your a justable be frame.

Make sure to position the bottom of the hea boar cross member no more than

3 inches (76.2 mm) between the hea boar an the top of the mattress.

DreamStar

World Class Adjustable Bed Base!

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 5:59 PM Pag 7

1. Lo ate and remove the 9 volt battery over.

3. Repla e the battery over.

2. Install two (2) Alkaline 9 volt batteries.

(Not In luded)

Figure 5: 9 volt battery cover

Your adjustable base is equipped

with an emergen y lowering feature. Follow the steps below in the

event that your base is in the raised position during a power outage.

Figure 6: Install the 9 volt batteries

Figure 7: Replace battery cover

Figure 8: Lower the be using the 9 volt

battery backup system

NOTE:

THE TWO (2) 9 VOLT BATTERIES ARE ONLY RATED FOR SINGLE USE. AFTER

THE EMERGENCY LOWERING, REPLACE WITH NEW ALKALINE BATTERIES.

Wir l ss Em rg ncy Pow r Down F atur

DreamStar

World Class Adjustable Bed Base!

4. When the two (2) 9-Volt batteries are installed in

the power supply, and there is a power failure, the

LEARN button on the Power Supply an be used

to move the bed to the flat position.

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D ck-on-D ck

Platform D sign

The Deck-on-Deck design gives a

stylish appearance with graceful

flexibility & “Pinch-Free” edges.

Mod rn Styl

“Brush d-St l” L g Supports

The Brushed-Steel Finish adds chic-elegance that

will enhance any bedroom decor.

Und rb d LED Lighting

Safely navigate your way in & out of bed

by simply activating the Underbed

“Night Light” from your remote. The

softly illuminating LED Lamps create a

‘Halo’ effect around your bed so you can

avoid hidden obstacles in the dark.

Dual Body Massag

Enjoy a relaxing body massage with

independent Head & Leg Massage Pods

that you can customize with varying speed,

intensity & WAVE mode options.

Automatic shut-off after full massage cycle.

DreamStar

World Class Adjustable Bed Base!

Advanc d F atur Highlights

This Ultra-Premium Adjustable Bed combines style, with more innovative features &

options to totally customize & personalize your sleep experience.

Blu tooth Spak r Sound Syst m

for your List ning Pl asur

Revolutionary Wireless Speakers with

Surround Sound for listening

to music or enhancing game effects.

Advanc d “Ultra-Fr qu ncy”

Op rating Syst m (WiFi R ady)*

The Advanced “UF” wireless remote control system

with “Auto-Jump Signal” provides better performance

& response by always selecting the strongest

frequency. (* An optional WiFi Accessory box can

now be purchased separately allowing you to use

your smart device as a remote with our free app.)

Mount d

Pow r Outl ts

The convenient AC plug oulets

on each side of the base

provides easy electrical access

for today’s high tech devices

NEW Dual “Quick-Slid ”

Mattr ss R tain r Syst m

The new, patent pending “U” shaped mattress Re-

tainer Bars now slide easily into the Head & Fook

deck sections with no screws, bolts or tools needed.

The DUAL system helps in securing the mattress so it

moves smoothly with the frame without bridging.

Custom“Edg -to-Edg “

Lumbar Support Syst m

The patented “Edge-to-Edge” Lumbar

System is independently power driven al-

lowing you to increase or decrease support

to your lower back. It is the ONLY Lumbar

Support System that spans the complete

mattress width.

CAUTION: Ele tri Plug output AC 120V.

Do not ex eed Max Power: 500 W

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Hea an Foot Position A justments (A, B, C, D)

• Use to raise or lower the head and foot se tions of your adjustable bed. The premium “Wall-Glide”

feature will automati ally syn hronize with all Head & Foot adjustments.

LED Signal Light (E)

• Indi ates signal is being sent for operating fun tion.

Be “Flat” Button (F)

• Press down and hold for 3 se onds to return bed to the flat position.

Pre-Programme Memory Position (G)

• These 3 program fun tion keys allow you to sele t the most popular positions with one tou h.

E. LED Signal Light

A. Raises the Head of the Bed

B. Lowers the Head of the Bed

P. Increases Lumbar Support

F. Returns Head & Foot to FLAT

Position (hold 3 seconds)

H. Increases the Intensity

of Vibration (Head)

I. Decreases the Intensity

of Vibration (Head)

M. Full Body Massage

N. Turns on Massage

Wave 1,2 or 3

O. Under

Bed Light

C. Raises the Foot of the Bed

D.Lowers the Foot of the Bed

G. Pre-Programmed

Memory Positions

Q. Decreases

Lumbar Support

J. Increases the Intensity

of Vibration (Foot)

K. Decreases the Intensity

of Vibration (Foot)

L. Stops Massage

FOR YOUR SAFETY, READ THE OWNER’S MANUAL CAREFULLY AND COMPLETELY BEFORE OPERATING THIS PRODUCT. ELECTRIC

SHOCK MAY OCCUR IF ELECTRICAL COMPONENTS ARE NOT INSTALLED OR OPERATED ACCORDING TO THESE GUIDELINES.

Exclusiv

“Edge-to-Edge”

Lumbar F atur

For add d

back support

wh n you n d it!

DreamStar

World Class Adjustable Bed Base!

Wir l ss Hand R mot Op ration

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 6:00 PM Pag 10

DreamStar

World Class Adjustable Bed Base!

Wir l ss Hand R mot Op ration

Continued

Hea an Foot Massage A justments (H, I, J, K)

•

Use to a tivate the massage feature on the head and foot of the bed (starting at intensity 4 of 8). Gradually in rease or de rease intensity

of massage vibration by pressing the appropriate button. The lowest setting on ea h massage unit will turn off the respe tive vibration.

The massage feature is programmed with an Auto Shut-Off Timer that will automati ally turn off the massage after 15 minutes of ontinu-

ous use. A 5 minute ool down is required before initiating an additional massage sequen e.

Stop Button (L)

• Hold down for 2 se onds to stop massage.

Full Bo y Massage (M)

• Press to a tivate both the head and foot massages at the same time.

Wave Massage A justments (N)

• A tivates both units to wave mode massage. NOTE: You must stop the massage in order to a tivate another

massage setting su h as full body or another wave massage.

REMEMBER: YOU MUST STOP MASSAGE BEFORE ALTERNATING BETWEEN MASSAGE FUNCTIONS.

Un er Be Light (O)

• Press the button to turn on or off the under bed light. (Button on ba k of Hand Remote)

Lumbar A justments (P,Q)

• A tivates the power Lumbar System whi h gently in reases or de reases lower ba k support

REMOTE FEATURES

• The Adjustable Bed uses a RF (Radio Frequen y) hand ontrol system.

• The buttons are ba klit, when pressed, to aid in the visibility of the remote in low light environments.

• It is not ne essary to fa e the re eiver to operate the remote ontrol. Remote signal is best transmitted within

9 feet (3 meters) of the re eiver.

SAFETY

• In the ase that an overload of weight is pla ed on the head or foot me hanism, the ontrol unit will automati ally stop all

fun tions. The ontrol unit will automati ally resume all fun tions 30 se onds after ex ess weight is removed.

• Massage motors will automati ally shut off after running ontinuously for 15 minutes. All massage fun tions will be

operational again after 5 minutes.

• The input transformer voltage is AC120V 60HZ, the output voltage is DC24V 3A. In the ase of a short- ir uit, a fuse on the

transformer will blow to prote t the ele tri al equipment (Fuse: 1A~1.5A.). Should this o ur, you MUST seek professional

assistan e to repla e the fuse. Call Customer Care at: 1-877-826-8757

Notice: The hanges or modifi ations not expressly approved by the party responsible for omplian e ould void the user’s

authority to operate the equipment.

Important Note: To omply with the FCC RF exposure omplian e requirements, no hange to the antenna or the devi e

is permitted. Any hange to the antenna or the devi e ould result in the devi e ex eeding the RF exposure requirements and

void user’s authority to operate the devi e.

THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION IS SUBJECT TO THE FOLLOWING TWO

CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE AND (2) THIS DEVICE MUST ACCEPT

ANY INTERFERENCE RECEIVED, INCLUDING INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.

NOTE:

This bed may show minor intermittent performance because of typical RF interference.This is normal in the operation of the bed, not a defect.

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 6:00 PM Pag 11

5. When the re eiver light flashes, the RF

frequen y ode learning pro ess is omplete.

Not : Programming by the user is only needed on repla ement remotes.

(1 Hand Control and 1 Bed)

(1 Hand Control and 2 Beds)

Figure 3:

Remote

programming

is complete

when LED

flashes on

Power

Supply Box

1. Follow steps 1 through 5 above for 1 hand ontrol and 1 bed.

2. Repeat the steps for the other bed using the same hand ontrol.

DreamStar

World Class Adjustable Bed Base!

DreamStar

World Class Adjustable Bed Base!

Wir l ss Hand R mot Programing

1. Insert batteries into the

Hand remote ontrol (2xAA batteries).

2. Make sure your adjustable bed is plugged into

a working grounded outlet or surge prote tor.

3. “Press & Hold” the LEARN button on the

Power Supply Box for 3 se onds ausing

the LED signal light to illuminate.

See Figure 1 & 2

4. ”Press & Hold” any of the Fun tion buttons on the

Hand Remote until the LED signal light flashes on

the Power Supply Box. See Figure 3 Figure 2:

The LED light will

illuminate when

LEARN Mo e is

Activate .

Figure 1:

Press an hol the

LEARN Button to

start the remote

learning process.

LEARN Button

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Congratulations! You are the first to experience & enjoy the latest advancement in Adjustable Bed

technology. The NEW Bluetooth Sound System innovation offers you the most advanced bedroom

enhancement ever developed for the best sleep & relaxation experience possible.

Imagine being able to synchronize your Bluetooth Device with the Sound Speaker System that

delivers “Surround-Sound” like acoustics from behind the head panel of your new Adjustable Bed.

Play your favorite music, elevate your gaming experience with action sounds that surround you.

Set your Device for Alarm Clock settings with any wake-up tone you desire or engage in Spa-Like

relaxation with nature sounds from dozens of free Apps. The audio possibilities are endless...

ADJUSTABLE BEDZ

CUSTOM SLEEP

TO FIT YOUR LIFE

Follow the instructions below to Activate the Bluetooth Soun System

1. Upon plugging the base into a working ele tri al power outlet, an audible hime tone will sound indi ating that

your Bluetooth Speaker System is powered on.

2. On your hand devi e, enter the “SETTINGS” appli ation menu.

3. S roll & Cli k on the “BLUETOOTH” menu item to view the appli ation options.

4. In this s reen, you will see listings of ALL lo al Bluetooth signals & devi es.

5. Cli k on the listing that says: “BTSpeaker” to pair your devi e with the sound system.

NOTE: When you have su essfully paired your devi e with the Sound System, a verbal prompt saying:

“Your Device is Connecte .” Will be heard.

6. You an now a ess your musi library or game appli ations and experien e quality sound for your listening &

gaming enjoyment.

For Pairing TWO (2) Speakers on 2 TXL , SQ Mo els:

When Pairing TWO (2) speakers for use with a King , Split Queen or

California King bed please add the following steps:

1. Find the double male audio pat h ord in your a essory box.

2. Simply atta h ea h end of the pat h ord to ea h speaker.

3. When onne ting to Bluetooth, you will see TWO “BTSpeaker”

listings appear.

4. Sele t EITHER “BTSpeaker” option. This will su essfully pair

both speakers for your sound system. 11

DreamStar

World Class Adjustable Bed Base!

Blu tooth Sound Syst m Sp ak r Activation

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 6:00 PM Pag 13

In the event the adjustable bed fails to operate, investigate the

symptoms and possible solutions provided in the hart below:

1) Your Bed may be obstru ted preventing smooth

operation. Remove obstru tions from around &

under the bed.

2) Che k that Head se tion has learan e from

headboard or wall.

3) Headboard may be too lose the edge of the

mattresses. Verify a 1.5” (38.1mm) to 2” (50.8mm)

distan e between headboard bra kets and mattress.

Adjust if required.

Exclusiv ly D sign d by

ADJUSTABLE BEDZ

CUSTOM SLEEP

TO FIT YOUR LIFE

Hand Remote LED illuminates and appears

Normal, but will not operate bed.

SOLUTION

SYMPTOM

DreamStar

World Class Adjustable Bed Base!

Troubl shooting

1) Is the power ord plugged into a working &

grounded ele tri al outlet?

•NOTE: A grounded, ele tri al surge prote tion devi e

is re ommended (not supplied)

2) Test outlet by plugging in an applian e you know

works properly.

None of the Fun tions on the

Adjustable Bed will Operate.

Hand Remote Fun tion Keys will not illuminate.

1) Re-Program the hand ontrol (as indi ated in the

Manual provided with this produ t, for programming

pro edures).

2) Unplug the power ord. After 45 se onds, plug in to

ele tri al outlet. This should reset the ele troni

omponents.

3) The Home Ele tri al ir uit breaker may have been

tripped. Reset ir uit breaker if needed.

4) Che k surge prote tion devi e or ele tri al outlet to

insure working order. Test outlet by plugging in a

known working applian e.

Head or foot se tion Fun tion Key will elevate bed,

but will not return to the horizontal (Flat) position.

1) Repla e batteries in the hand remote.

2) Che k that batteries are installed properly.

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Continued

In the event the adjustable bed fails to operate, investigate the

symptoms and possible solutions provided in the hart below:

A tivating Head or Foot Lift Fun tion auses

"pulsing" or "stuttering" when operating feature.

1) Che k batteries and installation in Hand Remote.

2) Assure that the Fun tion Key is pressed

Dire tly & Firmly.

3) Radio Frequen y Interferen e from other remotes or

ele troni devi es may be affe ting normal operation.

Massage Motors seem ex essively

loud during operation. 1) Hard surfa e flooring may ause added vibration.

To orre t, pla e arpet pie es or rubber Furniture

Cups under ea h leg or aster of the bed.

2) Elevate the head or foot se tion a short distan e

(with the hand ontrol) to realign the lift/lower

me hanisms with the bed support platform.

3) Che k that the bed is not in dire t onta t with a

wall, nightstand, or other obje t that may ause

vibration or noise.

4) If Adjustable Bed is installed on top of a bed

frame, he k that the massage motors are not ausing

bed frame (or bed frame omponents) to vibrate or

rattle.

5) Che k that the headboard atta hment hardware

is tightened firmly (if used).

DreamStar

World Class Adjustable Bed Base!

Exclusiv ly D sign d by

ADJUSTABLE BEDZ

CUSTOM SLEEP

TO FIT YOUR LIFE

Troubl shooting

IF YOU EXPERIENCE ANY TROUBLE WITH YOUR

BED WITHIN THE WARRANTY PERIOD,

PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BED

AND ONLINE (IF APPLICABLE). IF PROBLEMS PERSIST, PLEASE CALL:

CUSTOMER SERVICE TOLL FREE NUMBER

1-877- 826-8757

Please Have Your Re eipt Ready And Available

THANK YOU AND ENJOY YOUR ADJUSTABLE BED!

SYMPTOM SOLUTION

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 6:01 PM Pag 15

ADJUSTABLE BEDZ

CUSTOM SLEEP

TO FIT YOUR LIFE

WARRANTY

DreamStar

World Class Adjustable Bed Base!

CUSTOMATIC ADJUSTABLE BEDZ®, (CUSTOMATIC ADJUSTABLE BEDZ®) warrants this adjustable bed to the onsumer who is the original pur haser

(the “pur haser,” subje t to the terms and onditions set forth herein). This warranty begins on the “warranty ommen ement date,” or the

pur hase date for new and unused adjustable beds. For adjustable beds that have been used either as floor or display models, the “warranty

ommen ement date” is the date the bed was manufa tured. Therefore, a floor or display model bed is overed by a portion of the limited

20-year warranty. The pur haser must show original proof of pur hase for warranty to be valid. If proof of pur hase is not presented, CUSTOMATIC

ADJUSTABLE BEDZ®holds full right to determine whether the adjustable bed is overed by the warranty. In so doing, CUSTOMATIC ADJUSTABLE

BEDZ®has the right to use the manufa turing date as the warranty ommen ement date.

The 20-Year Limited Warranty is extended solely to the original pur haser. This warranty is not transferrable.

FULL 3-YEAR WARRANTY (Parts)

This adjustable bed is warranted against defe ts in the workmanship or materials for a period of three years from the warranty ommen ement date.

Upon noti e during the first three years after the warranty ommen ement date, CUSTOMATIC ADJUSTABLE BEDZ®will repla e any defe tive

adjustable bed part based on the riteria listed below.

YEAR 1: Full Coverage of Parts & Labor

This adjustable bed is warranted against workmanship and raftsmanship defe ts or defe tive materials for up to one (1) year from the warranty

ommen ement date. When notified by pur haser within the first year, CUSTOMATIC ADJUSTABLE BEDZ®will supply repla ements (at no ost to

the pur haser) for any defe tive or malfun tioning adjustable bed part. CUSTOMATIC ADJUSTABLE BEDZ®must authorize that the part is defe tive

or malfun tioning before repla ement parts are supplied to pur haser or any labor osts are absorbed. On e CUSTOMATIC ADJUSTABLE BEDZ®

approves the part is defe tive or malfun tioning, they will absorb the osts for pre-authorized labor and any transportation osts asso iated with the

repair/repla ement of any parts. For this one (1) year warranty to be valid, any and all defe tive or malfun tioning parts must be returned by the

original pur haser (or by an authorized CUSTOMATIC ADJUSTABLE BEDZ®in-home te hni ian or agent) to CUSTOMATIC ADJUSTABLE BEDZ’s®

Customer Care Center within 15 days of pur haser re eiving repla ement parts.

YEARS 2 An 3: Full Coverage of Parts Only.

After the first year from the warranty ommen ement date, and up to three (3) years from the warranty ommen ement date, CUSTOMATIC

ADJUSTABLE BEDZ®will provide repla ement parts for any defe tive or malfun tioning adjustable bed part upon re eiving written noti e from the

original pur haser. This two (2) year warranty is only valid on e any and all defe tive or malfun tioning parts are returned by the original pur haser to

CUSTOMATIC ADJUSTABLE BEDZ®’s Customer Care Center within 15 days of pur haser re eiving repla ement parts. The original pur haser is

responsible for all servi e, transportation, labor and shipping & handling osts related to the delivery and/or repla ement of the defe tive or

malfun tioning part(s).

YEARS 4 Through 20: Prorate Coverage of Non Electrical Parts Only.

After the third year of the warranty ommen ement date, and up to twenty (20) years from the warranty ommen ement date, CUSTOMATIC

ADJUSTABLE BEDZ®will issue repla ements (upon terms and onditions des ribed below) for any me hani al bed part found to be defe tive or

malfun tioning upon re eiving written noti e from the original pur haser. This does not apply to ele troni s, ele tri al omponents, massage motors

and lift motors. Pur haser will be required to pay 1/17th of the (then) urrent repla ement ost of the part multiplied by the number of years past the

third year from the warranty ommen ement date. CUSTOMATIC ADJUSTABLE BEDZ®will take responsibility for the remaining ost of the repla e-

ment part. This seventeen (17) year warranty is only valid on e any and all defe tive or malfun tioning parts are returned by the original pur haser to

CUSTOMATIC ADJUSTABLE BEDZ’s®Customer Care Center within 15 days of pur haser re eiving repla ement parts. Pur haser holds responsibility

for all labor and transportation osts related to the repla ement of the defe tive part up to twenty (20) years after the ommen ement date. After the

twentieth year, pur haser will be responsible for the entire ost of repair and repla ement of all defe tive parts and materials, in luding servi e and

transportation osts asso iated with the repair or part repla ement.

ADDITIONAL TERMS AND CONDITIONS

This warranty is onsidered void: 1) if any damage to the adjustable bed is aused by the pur haser; 2) if any unauthorized repair or repla ement of

parts has taken pla e; 3) if the adjustable bed has been handled in orre tly in transit or otherwise, subje ted to physi al or ele tri al abuse or misuse,

or otherwise operated in a way that does not adhere to the guidelines for proper operation and maintenan e outlined in the Owner’s Manual, this

warranty, and any other appli able text published or approved by CUSTOMATIC ADJUSTABLE BEDZ®; 4) in relation to any damage to mattresses,

fabri , ables, ele tri al ords or items supplied by dealers. Conta t the dealer or relevant party for warranty information on these items; 5) if any

unne essary servi e alls have taken pla e, in luding fees for in-home servi e alls solely for the onsumer’s edu ational purposes or for finding an

unsatisfa tory power onne tion; 6) if the re ommended weight restri tions (Twin/TXL/Split QN/Split CA King: 575 Pounds, Full/FXL: 600 Pounds,

Queen: 650 Pounds) and guidelines for proper distribution of weight outlined in the Owner’s Manual are not followed.

Repairs to or repla ement of the adjustable bed or its omponents under the terms of this limited warranty will apply to the original warranty period

and will not serve to extend su h period.

The de ision for the repair or repla ement of defe tive parts under this warranty is at the option and sole dis retion of CUSTOMATIC

ADJUSTABLE BEDZ®.

REPAIR OR REPLACEMENT OF ADJUSTABLE BED PARTS WILL BE THE SOLE REMEDY OF THE PURCHASER. CUSTOMATIC ADJUSTABLE BEDZ®, AND

THEIR PARENTS, SUBSIDIERIES, DIVISIONS, AFFILIATES OR AGENTS HOLD ABSOLUTELY NO OR ANY SPECIAL, INDIRECT, INCIDENTAL, OR

CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY.

20-Year Premium Limite Warranty for A justable Be s

ALL IN ONE FILE- DREAMSTAR-NEW LAYOUT_Layout 4 8/27/15 6:01 PM Pag 16

WARRANTY

SURVEY

Gender:

Age:

18-30 31-40

Health Comfort Other

Advertising A friend Store

Arti le/Review Internet Other

41-50 51-60

61-70 71 & up

Reason for pur hasing an adjustable bed:

How did you find out

about CUSTOMATIC Bedz:

WARRANTY REGISTRATION FORM

ADJUSTABLE BEDZ

CUSTOM SLEEP

TO FIT YOUR LIFE

PLEASE MAIL TO:

CUSTOMATIC Adjustable Bedz®

Customer Care Center

PO. BOX 10909

Riviera Bea h, FL 33419 USA

Name

Phone

Address

City

State Zip

Store where pur hased

Bed Serial No.

Invoi e No.

DreamStar

World Class Adjustable Bed Base!

No reimbursement will be made to the pur haser for in onvenien e, removal, installation, setup time, la k of use, shipping, or any other osts

or expenses not overed by this warranty. CUSTOMATIC ADJUSTABLE BEDZ® does not hold responsibility for in-home servi e on adjustable

beds. You must onta t your dealer or party that sold the adjustable bed for any terms and onditions relating to their in-home servi e, should

any exist.

CUSTOMATIC ADJUSTABLE BEDZ®, AND THEIR PARENTS, SUBSIDIARIES, DIVISIONS, AFFILIATES OR AGENTS MAKE NO

OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY NAME AND EXCLUDED FROM THIS AGREEMENT.

The above limitation or ex lusion may not apply to every pur haser as some states disallow ex lusions or limitations of in idental or onsequential damages.

This warranty allows the pur haser spe ifi legal rights. The pur haser may also have other rights, whi h an vary from state to state. This warranty is valid in the