Cybernet CyberMed NB20 User manual

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CyberMed / iOne NB20
User’s Manual
FCC-B Radio Frequency Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a class B digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the measures
listed below.
•Reorient or relocate the receiving antenna.
•Increase the distance between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/television technician for help.
Notice 1 The changes or modifications not expressly approved by the party
Responsible for compliance could void the user's authority to operate the
equipment.
Notice 2 Shielded interface cables and hospital grade A.C. power cord, if any,
must be used in order to comply with the emission limits.
Trademarks
All trademarks are the properties of their respective owners.
Intel® is a registered trademark of Intel Corporation.
Windows® 10/8.1/ 7 are registered trademarks of Microsoft Corporation.
AMI is a registered trademark of American Megatrends, Inc.
Insyde is a registered trademark of Insyde Software, Inc.

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Safety Instructions
1. Always read the safety instructions carefully.
2. Keep this equipment away from humidity.
3. Lay this equipment on a reliable flat surface before setting it up.
4. The openings on the enclosure are for air convection hence protect the
equipment from overheating. DO NOT COVER THE OPENINGS.
5. Confirm the voltage of the power source and adjust accordingly to 110/220V
before connecting the equipment to the power inlet.
6. Place the power cord in such a way that it cannot be stepped on. Do not
place anything over the power cord.
7. Always unplug the Power Cord before inserting any add-on card or module.
8. All cautions and warnings on the equipment should be noted.
9. Never pour any liquid into the opening. This will cause damage and/or electrical
shock.
10. Do not disable the protective grounding pin from the plug. The equipment must
be connected to a grounded main socket/outlet.
11. If any of the following situations arise, have the equipment checked by
authorized service personnel:
•The power cord or plug is damaged.
•Liquid has penetrated into the equipment.
•The equipment has been exposed to moisture.
•The equipment has not worked well or you cannot get it working according to
the User's Guide.
•The equipment has been dropped and damaged.
•The equipment has obvious signs of breakage.
12. Do not attempt to remove or upgrade any component by yourself, any installation
or modification should be conducted by service personnel.
13. Warning: Do not modify this equipment without authorization of the manufacturer.
Never open the device. For safety reasons, only qualified service personnel
should open the equipment. The SIP/SOP of AIO PC must be connected to
compliance with IEC standard
“Warning: If this equipment is modified, appropriate inspection and testing must be
conducted to ensure continued safe use of equipment”.
DO NOT LEAVE THIS EQUIPMENT IN AN UNCONDITIONED ENVIRONMENT WITH
OPERATING TEMPERATURE ABOVE 35° C (86°F). ALSO DO NOT CHARGE THE
BATTERIES INSIDE THE SYSTEM WHEN OPERATING AS FULL LOAD CPU AT
MORE THAN 80% UTILIZATION, IT MAY DAMAGE THE EQUIPMENT AND
BATTERIES.
CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the
same or equivalent type recommended by the manufacturer.

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WEEE Statement
(Waste Electrical and Electronic Equipment)
The WEEE directive places an obligation on EU-based manufacturers, distributors,
retailers and importers to take-back electronics products at the end of their useful life.
A sister Directive, ROHS (Restriction of Hazardous Substances) compliments the
WEEE Directive by banning the presence of specific hazardous substances in the
products at the design phase. The WEEE Directive covers products imported into the
EU as of August 13, 2005. EU-based manufacturers, distributors, retailers and
importers are obliged to finance the costs of recovery from municipal collection points,
reuse, and recycling of specified percentages per the WEEE requirements.
Instructions for disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging, which indicates that
this product must not be disposed of with other waste and follow the “national”
requirement to dispose unit. Instead, it is the user’s responsibility to dispose of their
waste equipment by handing it over to a designated collection point for the recycling of
waste electrical and electronic equipment. The separate collection and recycling of
your waste equipment at the time of disposal will help to conserve natural resources
and ensure that it is recycled in a manner that protects human health and the
environment. For more information about where you can drop off your waste
equipment for recycling, please contact your local city office, your household waste
disposal service or where you purchased the product.

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Table of Contents
Introduction...............................................................................................5
CyberMed & iOne NB20 Specifications...................................................6
Power Information ....................................................................................7
Drivers.......................................................................................................9
Safety Instructions ...................................................................................9
Transporting & Placement............................................................................................9
Electrical and Power Source Related.........................................................................10
Disconnect Device .....................................................................................................11
Environmental Factors...............................................................................................11
Ventilation Spacing ....................................................................................................11
Servicing, Repairing, Maintenance & Safety Checks.................................................12
CyberMed & iOne NB20 Series Overview .............................................14
On Screen Display Buttons........................................................................................15
On Screen Battery Status LED Icons (NB Series) .....................................................16
Back View..................................................................................................................17
Bottom View...............................................................................................................18
Battery Information.....................................................................................................19
Power Management................................................................................20
BIOS Setup..............................................................................................24
Cleaning the Surface of the All in One PC............................................25
Servicing the HDD ..................................................................................26
Servicing the Batteries...........................................................................27
Troubleshooting .....................................................................................28
Appendices .............................................................................................30
A - Battery behavior of CyberMed / iOne NB series...................................................31
B –Battery Storage and Maintenance .......................................................................32
C - Battery Door.........................................................................................................33
D - Cybernet Limited Warranty...................................................................................34
E - Cybernet’s Recycling Program .............................................................................35

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Caution:
Warning, electricity
Protective earth (ground)
Operating Instructions
Direct current
Ready to use
Alternating current
Getting to know your All in One PC
This manual refers to both the Medical model known as CyberMed NB20 and the
Enterprise model known as iOne NB20.
Model difference:
1) CyberMed: features a white color unit for medical markets with Antigerm and
Medical grade certifications.
2) iOne and IPC units: features a black color unit for commercial / Industrial markets
and Government.
3) “NB” units feature two hot-swappable battery packs in a fanless computer.
Introduction
Congratulations for purchasing the CyberMed NB20 series & iOne NB20 series. The
CyberMed NB20 series & iOne NB20 series are the most advanced medical and
commercial grade all in one PCs ever made, with the fantastic appearance and small
form factor, it can easily be installed anywhere. The feature packed platform also gives
you an exciting user experience.

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CyberMed & iOne NB20 Specifications
Display
LCD panel 19.5” 1600 x 900 250nits
CPU
Support Intel Skylake/Kabylake platform
Intel® Core™ i7-6600U/7600U
Intel® Core™ i5-6300U/7300U
Intel® Core™ i5-6200U/7200U
Intel® Celeron® 3955U/3965U
Memory
2 x DDR4 SO-DIMM sockets, up to 32GB combined
Supports memory data transfer rates of 1866MHz/2133MHz for
DDR4, un-buffered non-ECC DDR4 SO-DIMMs
Storage
Serial ATA controller facilitates high-speed transfers up to 6Gbps
Maximum 2 x 2.5” HDD or SSD
Video & Graphics
Skylake: Integrated Intel® HD Graphics 520
Kabylake: Integrated Intel® HD Graphics 620
Durability
IP65 front panel
IP54 back cover
Validated by 3rd party lab and is not part of cUL verification
Audio
Realtek High Definition Audio
Built-in 2 x 2-watt Mono speakers / Headphone / Microphone
I/O Ports
4 x USB3.0 connector
1 x Line-out
1 x Microphone
1 x HDMI-in
1 x HDMI-out
2 x RJ-45 Gigabit (Gbe) LAN
1 x 4-Pin DIN Power Jack
1 x COM RS-232/422/485 with 5/12V
Power Input
19V / 6.32A with FSP, FSP120-ABBN3 for UL60950-1/UL62368
19V / 6.31A with EDAC, EM11011M for UL60601-1 3.1 edition
Touch Screen
10F Multi-touch capacitive touch

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Supports Palm rejection
Supports Stylus / Digitizer Pen
Wireless
Communications
Intel AC7265 support IEEE802.11ac + BT4.0 (Optional)
Intel AC8265 support IEEE802.11ac + BT4.2 (Optional)
Camera
5.0M Web camera (Optional)
Battery
2 x hot swappable battery with up to 12 hours of runtime
Charging time: 7 hours, simultaneous battery charging
Operating System
Windows 10 / IoT / Pro
Linux
Operating Environment
Ambient Temperature: 0°C ~ 35°C (operating).
Relative Humidity
10% ~ 90% (non-condensing)
Pressure
700 to 1060hPa (0~3000m)
Available Colours
CyberMed has a white antimicrobial housing
iOne has a black housing
Dimensions
20.3”(L) X 14.3”(W) x 1.9”(D)
Weight
NB20 with two batteries: 13.9lbs
NB20 without batteries: 11.9lbs
System BIOS
AMI Flash BIOS supports ACPI, API, DMI, Plug & Play, and
security password.
BIOS Security
BIOS System POST and BIOS setup password protection. TPM
version 1.2 / 2.0 Support.
Certifications
FCC Class B / CE
EN55032 / EN55024 / EN60601-1 / EN60601-1-2 / EN3014 89
ANSI/AAMI ES60601-1 (2005) + AMD1 (2012) and CAN/CSA-
C22.2 No. 60601-1:14
UL/IEC60950 / 62368
REACH / RoHS 3.0 / WEEE
Power Information
FSP120-ABBN3, 120W, Made by FSP TECHNOLOGY INC. for UL60950-1 / 62368
EM11011M, 120W, Made by EDAC Power Electronics Co., Ltd. for
ANSI/AAMI ES60601-1 (2005) + AMD1 (2012) and CAN/CSA-C22.2 No. 60601-1:14

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Intended Usage
The CyberMed NB are designed for general pc application for health care environment.
It may be used for Radiology, PACS (Picture Archiving Communication Systems), LIS
(Lab Information Systems), COW (Computer on Wheel), and Electronic Medical Record
purpose. It shall not be used for life-supporting systems.
Intended User Profile:
Education: - Completed medical education (study), Department of Medicine or Nursing
(or equivalent)
Knowledge: –Read and understand English and Western Arabic numbers –
understanding the definition of Class I (basic insulation) and Class II (double insulation)
–could recognize the symbols of alternating current (AC), direct current (DC), protective
earth (ground), earth (ground), Class II equipment, caution, operating instructions, "ON'
(power) and "OFF" (power)
Language Skills: languages as specified in the marketing plan for tablet PC
Experience: other: no special experience needed
Permissible Impairments: –mild reading vision impairment or vision corrected to log
MAR 0.2 (6/10 or 20/32) –one arm / hand system capable of guiding and holding
device –average degree of aging-related short term memory impairment –impaired by
40 % resulting in 60 % of normal hearing at 500 Hz to 2 kHz
WARNING: Critical diagnostic decision must not be based solely on images displayed
by this device.

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Unpacking
After opening the carton, please check carefully to see if there are any damages or
missing parts.
Read the Manual
Please read this manual carefully and remember to keep this manual for future
reference.
Drivers
Please visit https://www.cybernetman.com/en/support/downloads to download the
drivers necessary for installation. Note, all of the INF and CAB driver packages are
located under the Driver Packages page.
Safety Instructions
This product has undergone various tests in order to comply with safety standards.
Inappropriate use or opening the housing may be dangerous. Please remember to
follow the instructions below to ensure your safety during the installation and operating
process.
Transporting & Placement

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1. When moving the unit on a cart, be cautious. Quick stops, excessive forces, and
uneven surfaces may cause the cart to overturn, risking the unit to fall.
2. If the NB20 does fall to the ground, immediately turn the power off and
disconnect cords. Then contact a service technician for repairs. Continual use of
the NB20 may result in a fire or electric shock. Also, do not repair the unit on your
own.
3. Having two or more people transporting and/or installing the NB20 is
recommended.
4. Before suspending the unit, make sure the material used for suspension is sturdy
and stable. If not properly suspended, the NB20 may fall and cause serious injury
to people standing nearby as well as to the unit itself.
5. If the user wishes to mount the NB20, remember to use only the mounting
hardware recommended by the manufacturer.
Electrical and Power Source Related
▪The NB20 can be operated on batteries or through the included external power
adapter with AC input between 110V-240V .
▪The power cords must not be damaged. Applied pressure, added heat, and
tugging may damage the power cord.
▪The power cord must be routed properly when setup takes place to prevent
workplace hazards and potential damage to the NB20.
▪Do not overload the AC outlets or extension cords. Electrical shocks or fires may
occur from overloading.
▪Do not touch the power source during a thunderstorm.
▪If your hands are wet, do not touch the plug.
▪Use your thumb and index finger, grip firmly on the power cord to disconnect
from the electrical socket. By pulling the power cord, may result in damaging it.
▪If the unit is not going to be in use for an extended period of time, remember to
disconnect the unit.
▪The NB20 uses 19V DC output from an adapter. Connect the unit to a power
source with the same numerical value as indicated. Please use only the power
cord provided by the dealer to ensure safety and EMC compliance.

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WARNING:To avoid risk of electric shock, this equipment must only be connected to a
supply mains with protective earth.
Disconnect Device
▪To fully disengage the power to the unit, please remove all the batteries (for NB
series) first before disconnecting the power cord from the AC inlet.
Environmental Factors
▪Operating Temperature: 0°C to 35°C; Non-operating temperature: -20°C to 60°C.
▪Operating Humidity (Non-Condensing): 10% to 90%. Non-operating Humidity
(Non-condensing): 10% to 90%.
▪Pressure: 700 to 1060hPa (0-3000m)
▪Do not insert objects into the openings.
▪Do not allow liquids to seep into the internal areas of the AIO PC.
▪Having liquids seep in or inserting objects into the unit may result in electric
shock and/or short circuiting the internal parts.
▪Do not place the AIO PC in the presence of high moisture areas.
▪Do not install the AIO PC in a wet environment.
▪Do not place unit near heat generating sources.
▪Do not place the unit in a location where it will come in contact with excessive
fumes or steam.
▪Remember to keep the AIO PC away from the presence of excessive dust.
▪If water has seeped in, immediately disconnect the Power- Then contact a
service technician for repairs.
Ventilation Spacing
▪This unit is sealed and there are no openings on front. The rear I/O area is
exposed and may allow liquid ingress, however due to the angle it is unlikely.

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▪Unless proper ventilation is present, do not place unit in an enclosed area; such
as a built-in shelf. Keep a minimum distance of 10 cm between the unit and wall.
Servicing, Repairing, Maintenance & Safety Checks
1. If the unit is not functioning properly, observe the performance level closely to
determine what type of servicing is needed.
2. Do not attempt to repair the AIO PC on your own. Disassembling the cover
exposes users to high voltages and other dangerous conditions. Notify and
request a qualified service technician for servicing the unit.
3. To avoid risk of electric shock, this equipment must only be connected to a
supply mains with protective earth.
4. If any of the following situations occurs turn the power source off and unplug the
unit. Then contact a qualified service technician.
(a) Liquid was spilled on the unit or objects have fallen into the unit.
(b) The unit is dropped or damaged.
(c) If smoke or strange odor is flowing out of the operating unit.
(d) If the power cord or plug is damaged.
(e) If the unit is malfunctioning
5. When replacement parts are needed for the AIO PC, make sure service
technicians use replacement parts specified by the manufacturer, or those with
the same characteristics and performance as the original parts. If unauthorized
parts are used it may result in starting a fire, electrical shock and/or other
dangers.

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ISO 7000-0434: Caution, consult ACCOMPANYING
DOCUMENTS.
ISO 7000-1641: Follow operating instructions or Consult
instructions for use.
IEC 60417 -5009: ready to use.
IEC 60417-5031: Direct current.
EU-wide legislation, as implemented in each Member State,
requires that waste electrical and electronic products carrying the
mark (left) must be disposed of separately from normal house hold
waste and follow the “national” requirement to dispose unit. This
includes monitors and electrical accessories, such as signal cables
or power cords. When you need to dispose of your medical panel
PC products, please follow the guidance of your local authority, or
ask the shop where you purchased the product, or if applicable,
follow any agreements made between yourself. The mark on
electrical and electronic products only applies to the current
European Union Member States.

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CyberMed & iOne NB20 Series Overview

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On Screen Display Buttons
There are five buttons on the lower bezel as per above. From right to left:
OSD Key
Response Time
Function
Power button
Delay 1.5 sec
Main power ON/OFF button.
Menu button
Immediately
Enter the On-screen display (OSD) menu. Once in
the menu, it is used to confirm the selection.
When not in the OSD menu, double pressing this
button will enable privacy mode and turn off the
LCD and Touchscreen.
To exit privacy mode, press the button again to turn
on the LCD and Touchscreen.
Brightness / +
Immediately
Increase LCD brightness one level from a
momentary touch.
In the OSD menu, press to move right or increase
value.
Press and hold
Press and holding the button will increase LCD
brightness until reaching maximum brightness.
Brightness / -
Immediately
Decrease LCD brightness one level from a
momentary touch.
In the OSD menu, press to move left or decrease
value.
Press and hold
Press and holding the button will decrease LCD
brightness until reaching minimum brightness.
Reading Light
Immediately
Power ON/OFF button for the reading light

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On Screen Battery Status LED Icons (NB Series)
There are two battery LED icons on the top bezel to designate the left and right battery
statuses.
Icon
Battery Location
LED Color
Right
Battery 1
Green: Solid green for battery capacity ≥15%
Orange: Solid orange for battery capacity < 15%
Off: No battery in the slot or defective battery
Left
Battery 2

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Back View
No.
Item
Description
1
Battery Door
Battery access door to add/remove batteries. (NB Model)
2
HDD door
Easy access storage bay.
3
VESA mount hole
Supports 75 x 75 and 100 x 100 VESA mount using M4
screws*4 (4.0mm x 12.0mm).
4
Secondary Power
button
Secondary power on button in applications where the
front power button is disabled.
5
SAS KEY
In Win7 it will input “CTRL + ALT + DEL”.
In Win8.1/10 it will be the “Start button”. Hold for 3
seconds to input “CTRL + ALT + DEL”.

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Bottom View
Item
Description
DC-IN
19V input with 120/150Watt adapter.
COM1
RS232/RS422/RS485 is selectable at pin 9.
5V/12V is selectable in the BIOS menu (100mA max).
LAN1
Intel I219LM 10/100/Gigabit LAN, supports Wake on LAN, PXE
boot and vPro technology.
LAN2
Realtek RTL8111 10/100/Gigabit LAN, supports Wake on LAN and
PXE boot.
HDMI-out
Supports HDMI output, maximum resolution 4096x2160@24Hz
HDMI-in
HDMI input support for monitor mode. This mode can be enabled
in the OSD menu of the unit.
USB3.0
4 x USB 3.0 interfaces supported with 5Gbit/s transfer rate / 900mA
output current and compatible with USB2.0 and USB1.1.
Microphone
Supported. Azalia Audio interface support. Configurations can be
selected through the Realtek Audio Manager once the external
audio devices are plugged in.
LINE-out
Supported. Azalia Audio interface support. Configurations can be
selected through the Realtek Audio Manager once the external
audio devices are plugged in.
CMOS
Clear CMOS button.
Speaker
Dual 2-watt speakers
Security Lock
Security lock slot. Test load: 25kg
Phone Jack
Support CTIA type ear phone.
USB2.0
2 x USB 2.0 interface with 480Mbit/s transfer rate. 500mA output

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current and compatible with USB1.1.
Reading light
(Option)
LED reading light feature. Controlled via front LED light button
near OSD.
Battery Information
Each Battery provides a multi-level blue LED indicator, allowing the user to press the
LED button for real-time battery capacity levels. LED indicator guide:
1x LED ON –1~20% charge remaining
2x LED ON –21~40% charge remaining
3x LED ON –41~60% charge remaining
4x LED ON –61~80% charge remaining
5x LED ON –81~100% charge remaining