Dahua DHI-ARA3000H-FW2 User manual

Alarm Hub
User's Manual
ZHEJIANG DAHUA VISION TECHNOLOGY CO.LTD. V1.2.0

User's Manual
I
Foreword
General
This manual introduces the installation, functions and operations of the alarm hub (hereinafter
referred to as "the hub"). Read carefully before using the device, and keep the manual safe for future
reference.
Safety Instructions
The following signal words might appear in the manual.
Signal Words
Meaning
DANGER
Indicates a high potential hazard which, if not avoided, will result in
death or serious injury.
WARNING
Indicates a medium or low potential hazard which, if not avoided,
could result in slight or moderate injury.
CAUTION
Indicates a potential risk which, if not avoided, could result in
property damage, data loss, reductions in performance, or
unpredictable results.
NOTE Provides additional information as a supplement to the text.
TIPS Provides methods to help you solve a problem or save time.
Revision History
Version Revision Content Release Time
V1.2.0 Updated the installation image. August 2022
V1.1.0
●Added operations on COS Pro and DMSS app.
●Added user management.
●Updated images.
●Updated descriptions of parameters.
March 2022
V1.0.0 First release. October 2021
Privacy Protection Notice
As the device user or data controller, you might collect the personal data of others such as their face,
fingerprints, and license plate number. You need to be in compliance with your local privacy
protection laws and regulations to protect the legitimate rights and interests of other people by
implementing measures which include but are not limited: Providing clear and visible identification
to inform people of the existence of the surveillance area and provide required contact information.
About the Manual
●The manual is for reference only. Slight differences might be found between the manual and the

User's Manual
II
product.
●We are not liable for losses incurred due to operating the product in ways that are not in
compliance with the manual.
●The manual will be updated according to the latest laws and regulations of related jurisdictions.
For detailed information, see the paper user’s manual, use our CD-ROM, scan the QR code or visit
our official website. The manual is for reference only. Slight differences might be found between
the electronic version and the paper version.
●All designs and software are subject to change without prior written notice. Product updates
might result in some differences appearing between the actual product and the manual. Please
contact customer service for the latest program and supplementary documentation.
●There might be errors in the print or deviations in the description of the functions, operations
and technical data. If there is any doubt or dispute, we reserve the right of final explanation.
●Upgrade the reader software or try other mainstream reader software if the manual (in PDF
format) cannot be opened.
●All trademarks, registered trademarks and company names in the manual are properties of their
respective owners.
●Please visit our website, contact the supplier or customer service if any problems occur while
using the device.
●If there is any uncertainty or controversy, we reserve the right of final explanation.

User's Manual
III
Important Safeguards and Warnings
This section introduces content covering the proper handling of the device, hazard prevention, and
prevention of property damage. Read carefully before using the device, and comply with the
guidelines when using it.
Operation Requirements
●Make sure that the power supply of the device works properly before use.
●Do not pull out the power cable of the device while it is powered on.
●Only use the device within the rated power range.
●Transport, use and store the device under allowed humidity and temperature conditions.
●Prevent liquids from splashing or dripping on the device. Make sure that there are no objects
filled with liquid on top of the device to avoid liquids flowing into it.
●Do not disassemble the device.
Installation Requirements
●Connect the device to the adapter before power on.
●Strictly abide by local electrical safety standards, and make sure that the voltage in the area is
steady and conforms to the power requirements of the device.
●Do not connect the device to more than one power supply. Otherwise, the device might become
damaged.
●Observe all safety procedures and wear required protective equipment provided for your use
while working at heights.
●Do not expose the device to direct sunlight or heat sources.
●Do not install the device in humid, dusty or smoky places.
●Install the device in a well-ventilated place, and do not block the ventilator of the device.
●Use the power adapter or case power supply provided by the device manufacturer.
●The power supply must conform to the requirements of ES1 in IEC 62368-1 standard and be no
higher than PS2. Note that the power supply requirements are subject to the device label.
●Connect class I electrical appliances to a power socket with protective earthing.

User's Manual
IV
Table of Contents
Foreword ........................................................................................................................................................................................................I
Important Safeguards and Warnings............................................................................................................................................ III
1 Introduction ............................................................................................................................................................................................ 1
1.1 Overview........................................................................................................................................................................................ 1
1.2 Technical Specifications......................................................................................................................................................... 1
1.3 Checklist......................................................................................................................................................................................... 5
2 Design......................................................................................................................................................................................................... 7
2.1 Appearance................................................................................................................................................................................... 7
2.2 Dimensions ................................................................................................................................................................................... 8
3 Startup ....................................................................................................................................................................................................... 9
3.1 Users................................................................................................................................................................................................. 9
3.2 Operation Process...................................................................................................................................................................10
4 COS Pro Operations for Installers...............................................................................................................................................13
4.1 Logging in to COS Pro............................................................................................................................................................13
4.2 Adding Devices.........................................................................................................................................................................14
4.2.1 Adding the Hub..............................................................................................................................................................14
4.2.1.1 Adding by SN/QR Code ...................................................................................................................................14
4.2.1.2 Adding through AP Configuration............................................................................................................15
4.2.1.3 Adding by LAN Searching..............................................................................................................................17
4.2.2 Adding Accessories......................................................................................................................................................18
4.3 Managing Users........................................................................................................................................................................19
4.3.1 Adding DMSS Admin Users......................................................................................................................................19
4.3.1.1 Lending the Device to the DMSS Admin Users ...................................................................................19
4.3.1.2 Accepting Entrusting Requests ..................................................................................................................20
4.3.2 Deleting Users ................................................................................................................................................................21
4.3.2.1 Cancelling to Lend the Devices...................................................................................................................21
4.3.2.2 Deleting Devices.................................................................................................................................................22
4.4 Applying for DMSS Admin User's Permission............................................................................................................22
4.5 Delivering Devices to DMSS Admin User.....................................................................................................................23
4.6 Operation and Device Health Maintenance...............................................................................................................23
4.6.1 Checking Device Health Status..............................................................................................................................24
4.6.2 Device Basic Configurations....................................................................................................................................24
4.6.2.1 Viewing Status.....................................................................................................................................................25
4.6.2.2 Configuring the Hub.........................................................................................................................................26
4.6.3 Fixing Errors ....................................................................................................................................................................28

User's Manual
V
4.6.4 Viewing Evaluations....................................................................................................................................................29
5 DMSS Operations for End Users..................................................................................................................................................30
5.1 Logging in to DMSS ................................................................................................................................................................30
5.2 Adding Devices.........................................................................................................................................................................31
5.2.1 Adding the Hub..............................................................................................................................................................31
5.2.2 Adding Accessories......................................................................................................................................................32
5.3 Hub General Settings.............................................................................................................................................................32
5.4 Managing Users........................................................................................................................................................................32
5.4.1 Adding Users...................................................................................................................................................................32
5.4.1.1 Adding DMSS General Users ........................................................................................................................32
5.4.1.2 Adding Installers................................................................................................................................................33
5.4.1.2.1 Entrusting Device One by One .........................................................................................................33
5.4.1.2.2 Entrusting Devices in Batches ..........................................................................................................34
5.4.2 Deleting Users ................................................................................................................................................................34
5.4.2.1 Cancelling to Share the Devices .................................................................................................................34
5.4.2.2 Cancelling Entrusting Application ............................................................................................................35
5.4.2.3 Deleting Devices.................................................................................................................................................36
6 General Operations ...........................................................................................................................................................................37
6.1 Single Arming and Disarming ...........................................................................................................................................37
6.2 Global Arming and Disarming...........................................................................................................................................38
6.3 Manual Arming and Disarming.........................................................................................................................................38
6.4 Scheduled Arming and Disarming..................................................................................................................................38
Appendix 1 Cybersecurity Recommendations........................................................................................................................39

User's Manual
1
1 Introduction
1.1 Overview
Alarm hub is a central device in the security system, which controls the operation of all connected
accessories. If the security system detects the presence, entry, or attempted entry of an intruder into
the armed area, the hub will receive the alarm signals from the detectors, and then alert users.
1.2 Technical Specifications
This section contains technical specifications of the device. Please refer to the ones that correspond
with your model.
Table 1-1 Technical specifications
Type Parameter Description
Port
Network 1 RJ-45 10 M/100 M self-adaptive Ethernet port
GSM Single SIM (GSM:900/1800 MHz); dual SIM single standby
LTE
Single SIM (GSM: 900/1800 MHz, WCDMA: B1/B5/B8, LTE-FDD:
B1/B3/B5/B7/B8/B20, LTE-TDD:B38/B40/B41); dual SIM single
standby
Battery 12 V battery port
Indicator Light 1 for multiple statuses (alarm, arming, disarming, networking,
and malfunction)
Button 1 × reset, 1 × power, 1 × AP
Buzzer Built-in
Tamper 1 case tamper port for the alarm control panel
Function
SMS Notification
SMS alarm (up to 5 phone numbers)
Only available on select models.
Phone Call
Notification
Yes (up to 5 phone numbers)
Only available on select models.
Video Linkage Yes
Network Protocol TCP/IP, including PPTP, L2TP, DHCP, UPNP, and NTP
Remote Upgrade Cloud update
Configuration
Method App
Arm and Disarm
Method App, keypad, keyfob, schedule

User's Manual
2
Type Parameter Description
Number of
Peripherals
Max. 150-channel wireless peripherals (6 sirens, 64 wireless
keyfobs, 4 repeaters, and 8 keypads)
Area 32 areas (rooms)
Power
Management
Automatic switching between main power supply and storage
power supply
Alarm for main power loss
Alarm for battery loss and battery voltage fault
Event Logs Max. 400
Power Failure
Protection for
Configured
Parameters
Yes
User
Management Max. 8 users: 1 installer,1 administrator, 6 general users
Query Searching for push messages, device status, and program
version. Detecting signal strength.
RF
Carrier Frequency
DHI-ARA3000H-FW2 (868)/DHI-
ARA3000H-GW2 (868)/DHI-
ARA3000H-W2 (868):
868.0 MHz–868.6 MHz
DHI-ARA3000H-FW2/DHI-
ARA3000H-GW2/DHI-
ARA3000H-W2:
433.1 MHz–434.6 MHz
Communication
Distance
DHI-ARA3000H-FW2 (868)/DHI-
ARA3000H-GW2 (868)/DHI-
ARA3000H-W2 (868):
Up to 2,000 m (6,561.68 ft) in an
open space
DHI-ARA3000H-FW2/DHI-
ARA3000H-GW2/DHI-
ARA3000H-W2:
Up to 1,200 m (3,937.01
ft) in an open space
Transmission
Power
DHI-ARA3000H-FW2 (868)/DHI-
ARA3000H-GW2 (868)/DHI-
ARA3000H-W2 (868):
Limit 25 mW
DHI-ARA3000H-FW2/DHI-
ARA3000H-GW2/DHI-
ARA3000H-W2:
Limit 10 mW
Communication
Mechanism Two-way
Encryption Mode AES128
Frequency
Hopping Yes
RF Interference
Detection
For a 60-second detection, if the interference lasts longer than
30 seconds, the system reports the RF interference
information.
Wi-Fi 2.4 G
Power
Supply
PS Type Type A
Main Power 12 VDC, 1.5 A
Battery Capacity 2x 3.6 V/2150 mAh

User's Manual
3
Type Parameter Description
Battery Standby
Up to 12 h
When following conditions are met, the standby time can
reach 12 h:
●Connects with Wi-Fi, GPRS/3G/4G.
●Connects to ARC and heartbeat interval is 1800 seconds.
●Connects to 8 inputs and 1 siren.
●Connects to the cloud.
Battery Type Battery type: Built-in rechargeable Lithium-ion polymer;
battery model: 18650
Max. current
available 3.5 A
Power
Consumption Max. 15 W
Current
Consumption Normal: 220 mA; alarm: 300 mA
Battery Low
Battery Threshold 3.5 VDC
Battery Restore
Threshold 3.7 VDC
Release Voltage ＜3.358 V
Battery Recharge
Time 80% approx. 15 h
ARC
Signaling
ATS Category DP2/SP2 (LAN/Wi-Fi and GPRS/4G)
Acknowledgeme
nt Operation Pass through
Protocols SIA-DC09
Primary
Transmission Path LAN /Wi-Fi (NO 50136-2)
Secondary
Transmission Path GPRS/4G
Notification
Equipment C/E/F

User's Manual
4
Type Parameter Description
Certifications
DHI-ARA3000H-FW2 (868)/DHI-
ARA3000H-GW2 (868)/DHI-
ARA3000H-W2 (868):
EN 50131-
1:2006+A1:2009+A2:2017+A3:202
0
EN 50131-3:2009
EN 50131-6:2017
EN 50131-5-3:2017
EN 50131-10: 2014
EN 50136-2: 2013
Security Grade 2
Environmental Class II
CE
DHI-ARA3000H-FW2/DHI-
ARA3000H-GW2/DHI-
ARA3000H-W2:
FCC
CE
Table 1-2 ATE category
ATE
Category
Reporting
Time Protocols
Communication Devices Communication
Device to be Used
PSTN 2G/3G IP
SP2 25 h Standard √
The check marked
communication
device
SP3 30 min Standard √ √
Only one of the two
check marked
communication
devices
SP4 3 min Encrypted √ √
Only one of the two
check marked
communication
devices
SP5 90 s Encrypted √ √
Only one of the two
check marked
communication
devices
DP1 25 h Standard √ √ √
Only two of the
three check marked
communication
devices
DP2 30 min Standard √ √ √
Only two of the
three check marked
communication
devices
DP3 3 min Encrypted √ √
The two check
marked
communication
devices

User's Manual
5
ATE
Category
Reporting
Time Protocols
Communication Devices Communication
Device to be Used
PSTN 2G/3G IP
DP4 90 s Encrypted √ √
The two check
marked
communication
devices
ATE: Alarm transmission equipment.
SPx (Single Path): A value that indicates the performance level achieved by a single
communication device, according to the EN 50136–1 standard.
DPx (Double Path): A value that indicates the performance level achieved by a combination of
two communication devices, according to the EN 50136–1 standard.
Reporting time: The reporting time is prescribed based on the standard of each level of
performance. Reporting time is the maximum time available to report when an alarm
transmission device fails. Alarm transmission devices meet this requirement by regularly
reporting their status through a specific symbolic test function.
Protocols: Indicates the security level of the protocols to be used for the notification of failures.
Standard protocols and voice protocols are encrypted. High security protocols are encrypted with
an AES 128 bit or AES 256 bit encryption key.
Communication devices: Implemented communication devices.
Communication devices to be used: Indicates the number of and which communication devices
are to be used based on the ATE category.
Table 1-3 Technical specification
Technical Specification Description
ACE Classification Type A
Environmental Class II
Supply Voltage 12 VDC, 1.5 A
Product Dimensions 163.0 mm× 163.0 mm× 32.0 mm (6.42" × 6.42" × 1.26")
Packaging Dimensions 219.0 mm× 187.0 mm× 91.0 mm (8.62" × 7.36" × 3.58")
Operating Temperature –10 °C to +50 °C (+14 °F to +122 °F)
–10 °C to +40 °C (+14 °F to +104 °F) (Certified temperature)
Humidity 10%–90% (RH)
Net Weight 0.38 kg (0.84 lb)
Gross Weight 0.8 kg (1.76 lb)
Casing PC + ABS
1.3 Checklist
Check the package according to the following checklist. If you find anything damaged or lost,

User's Manual
6
contact customer service.
Figure 1-1 Checklist
Table 1-4 Checklist
No. Item Name Quantity No. Item Name Quantity
1 Alarm hub 1 5 Legal and regulatory
information 1
2 Cable 1 6 Screw package 1
3 Adapter 1 7 Wire fixing clamp clip 1
4 Quick start guide 1 — — —

User's Manual
7
2 Design
2.1 Appearance
Figure 2-1 Appearance
Table 2-1 Structure
No. Name Description
1 Indicator
●Flashes green slowly: Reduced sensitivity mode.
●Flashes green: The hub starts working.
●Solid yellow: Failed to connect to the cloud.
●Solid green: Disarming mode.
●Solid blue: Arming mode.
●Flashes red: Alarm event was triggered.
●Flashes yellow: Detected a malfunction.
●Flashes blue: Running AP configuration or the hub is
pairing with peripherals.
●Flashes blue quickly: Card issuing mode.
2 Ethernet cable socket Connect the hub to the Ethernet.
3 Slot for micro SIM 1/2
Install main card to the first slot, and standby card to the
second slot.
●Support dual SIM cards and single standby.
●SIM cards allow the hub to use cellular data, and push
alarm notifications.
●SIM cards will not work until network configuration has
been completed.
●SIM function is only available on select models.
4 Tamper button When the tamper switch is released, the tamper alarm will be
triggered.
5 Power cable socket Insert power cable.
6 AP Turn on AP, the phone will connect to the hotspot from the
hub, and then sync Wi-Fi username and password to the hub.

User's Manual
8
No. Name Description
7 Reset button Press and hold the button for 10 seconds to restart the hub
and restore factory default settings.
8 On/off button Press and hold the button for 2 seconds to turn on or turn off
the hub.
9 Back cover If the back cover is opened, the tamper alarm will be
triggered.
2.2 Dimensions
Figure 2-2 Dimensions (unit: mm[inch])

User's Manual
9
3 Startup
3.1 Users
Users can only be created on the DMSS and COS Pro app. Classify the users into different roles so
that they can have different access levels for operating the devices.
User Access Level
Table 3-1 User access level
User Access Level
DMSS admin user L2
DMSS general user L2
Installer L3
●Installer: Installers provide end users with operation and maintenance services. This role has to
apply for permissions from the end user (DMSS admin user) to operate the device. They can
receive permissions such as device configuration and user management.
●DMSS admin user: The administrator user would be an end user. This role cannot be modified
and has permissions, such as device configuration and user management. The DMSS admin users
does not have permission to configure the device when installers lend the hub to them, or when
they entrust the hub to the installer.
●DMSS general user: These are users who a DMSS admin user shares devices with through the
DMSS app. This role can be modified and only has basic permissions, such as viewing device
status, and arming and disarming rooms.
Business Flow
Following is the entrusting and sharing process on the DMSS and COS Pro app. Installers and end
users can follow the process to share and entrust devices.

User's Manual
10
Figure 3-1 Business flow (DMSS user)
Figure 3-2 Business flow (Installer)
3.2 Operation Process
Follow the procedures below to turn on the wireless alarm system.
Figure 3-3 Operation process
Power On
Connect the hub to the Ethernet, and power on the hub.
Figure 3-4 Power on
Adding Devices
1. Add the hub to the COS Pro and DMSS app. For details, see "4.2 Adding Devices" and "5.2 Adding
Devices".

User's Manual
11
2. Add the accessories to the hub. For details, see "4.2.2 Adding Accessories" and "5.2.2 Adding
Accessories".
Installing the Hub
We recommend using expansion screws to install the hub. Do not place the hub in the following
areas:
●Outdoors.
●Places close to metal objects that cause attenuation and shielding of the radio signal.
●Places with a weak GSM signal.
●Places close to radio interference sources that are less than 1 meter away the router and power
cables.
●Places where the temperature and humidity exceed allowed limits.
Figure 3-5 Installation
Table 3-2 Installation items
No. Item Name No. Item Name
1 Hub 4 Mounting plate
2 M3 × 8 mm countersunk head screw 5 Expansion bolt
3 ST4 × 25 mm self-tapping screw 6 Wall
1. Confirm the position of the screw holes, and then drill them into the mounting plate.
2. Put the expansion bolts into the holes.
3. Attach the mounting plate into the wall, and then align the screw holes on the plate with the
expansion bolts.
4. Fix the mounting plate with ST4 × 25 mm self-tapping screws.
5. Put the alarm hub into the mounting plate from top to bottom.

User's Manual
12
6. Fix the alarm hub and mounting plate with M3 × 8 mm countersunk head screws.
Configuring the Hub
Configure the hub on the COS Pro and DMSS app. For details, see "4.6.2 Device Basic Configurations".
Arming the Alarm System
You can use the keypad, keyfob and app to arm your system. After an arming command is sent to
the COS Pro and DMSS app, the system will check the status of the system. If the system has a fault,
you will need to choose whether to force arm it. For details on arming and disarming the system, see
"6 General Operations". For details on accessories, see the user's manual of the corresponding
device.

User's Manual
13
4 COS Pro Operations for Installers
COS Pro app is designed to help installers by providing professional operation and maintenance
services for end users. It provides functions including site management, operation and device health
management, device entrusting review, and more. For details, see COS Pro App_User's Manual.
The figures are for reference only and might differ from the actual page.
4.1 Logging in to COS Pro
For first-time use, you need to create an account. This user manual uses the operations on iOS as an
example.
Step 1 Search for COS Pro in app store, and then download the app.
For Android users, you can go to Google Play to download COS Pro.
Step 2 On your phone, tap to start the app.
Figure 4-1 Login
Step 3 Create an account.
1. On the Login screen, tap sign up.
2. On the Register screen, fill in the information for the required fields.

User's Manual
14
If the country/region that you select is from North America, then the Dealer
Registration Number will appear on the Register screen. For all other countries and
regions, Company Name will appear.
●Email: Enter your email address.
●Country/Region: Select country/region, province/state, and city of your company.
●Address: Enter detailed address of your company.
●Company Name: Enter your company name.
●Dealer Registration Number: Enter dealer registration number.
For customers in North America, enter dealer registration number.
●Invitation Code: Enter the invitation code, which can be obtained from the inviter.
●Password and Confirm Password: Enter password and confirm it again.
●Verification Code: Tap Send, check your email box to receive a verification code,
and then enter the code in Verification Code.
3. Read the Privacy Policy and Service Protocol, and then select the I have read and
agree to Privacy Policy and Service Protocol checkbox.
4. Tap Register, and then the app returns to the Login screen.
Step 4 Enter your email address and password, and then tap Log in.
●For new customers, account application approval is needed. It will take 1-3 days to
receive an account approval email. After that, you can log in to the app with your
account.
●Some affiliated customers do not need to be approved to register for a COS Pro
account. They can directly log in to the app after registration.
4.2 Adding Devices
For installers, you can add devices to the COS Pro app for management and maintenance. Before
adding devices, make sure that the device is connected to power and the network. You can add
alarm devices, including hubs and multiple accessories into the app.
4.2.1 Adding the Hub
The hub can be added either in Site mode or Device mode. If you add devices in the Device mode,
you need to select a site first. The operations for these two modes are similar. This section uses
configurations in Device mode as an example.
●Before adding the hub, make sure that the hub is connected to power and the network.
●Make sure that your phone has enabled Wi-Fi function.
4.2.1.1 Adding by SN/QR Code
You can add the hub by scanning the QR code of the device or manually entering device SN in the
wireless or wired network.
Step 1 On the Home screen, tap , and then it goes to Sites screen.