DAKtel X8 User manual
DAKTEL X8
USER GUIDE
DAKTEL X8 USER GUIDE | Page 2
Table Of Contents
Introduction 3
Compatibility 3
Installation 4
Login / Registration 5
Password / account recovery 6
Subscription 7
Add Your Device 8
1. Scan the barcode or Enter the IMEI 8
2. Pairing Mode 9
3. Congratulations 10
Complete the setup of your device 11
Application Site Map 13
1. Home Screen 13
Search Devices 14
Routes 26
Activity Usage 27
Support 28
2. Map 29
Tracking 30
Select Device 31
Focus/Unfocus modes 32
Navigation 33
3. Activity 34
3. Settings 35
4. F&Q and Troubleshooting 36
DAKTEL X8 USER GUIDE | Page 3
Introduction
The DAKTEL X8 app lets you control your X8 devices from anywhere.
The app allows you to track and view the live location of your devices and even navigate
to it in-app in real time under a rich and smart map or in your favorite navigation app.
As well as view the location history of your devices and explore its overall activity so that
you don’t miss anything.
The app will alert you to emergencies in which your device or the person holding it, as
well as show you alerts related to the maintenance of the device so that you know that it
is always available for you or your loved ones.
You can also decide which alerts you want to receive and which you don’t and to add and
control up to 3 devices at the same time under your account.
All this and more, under a modern and friendly interface which is detailed in this guide.
Your privacy and that of your loved ones is important to us, therefore once your devices
are set up, both the app and the device are accessible for you only. we will not share
information in any way possible regarding the devices, your activity or your application
account.
You can review our privacy policy and terms of use, they are available for you in the app
as well :
https://www.daktelgroup.com/terms-of-use-privacy-policy
Feel free to skip directly to the section you are looking for by browsing the Table of
were looking for.
We wish you a pleasant use of our products and we will be happy to be of assistance to
you.
Compatibility
DAKTEL X8 App is compatible with both iPhone and Android mobile devices. iPhone
require iOS 14.6 or later.
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Installation
iPhone
Go to App Store, Search “DAKTEL X8”. Install the application.
Android
Go to Google Play Store, Search “DAKTEL X8”. Install the application.
For quick download, you can scan the
QR code with your iPhone camera.
DAKTEL X8 USER GUIDE | Page 5
Login / Registration
For your convenience DAKTEL X8 offers 3 Login and Registration methods for easier and
faster access.
New Account
If you are a new user, you can choose to sign up with your Google account, Apple
account or Email. If you have chosen to register with Email tap on “Signup” as shown on
Screen 1, you will be asked to enter your first name, last name and email address as
shown on Screen 2. Your password will be emailed to you within minutes (Screen 3) and it
will be used by you for future login - You can change the password at a later stage
through the app.
Existing Account
If you have already signed up, Click on the login method you first signed up with (Apple
or Google), if you chose to sign up with your email address enter the email you registered
with along with the password you received in the email.
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Password / account recovery
If you signed up with Email address
1. Click "Forgot your password?" On the login page
2. Enter the email address you registered with
3. Enter the 8-digit code you received in the email
4. Choose your new password
If you signed up with a Google account
Follow the instructions to recover your Google Account at the attached link
https://support.google.com/accounts/answer/7682439?hl=en
If you signed up with a Apple ID
Follow the instructions to recover your Apple ID at the attached link or contact Apple
https://support.apple.com/en-il/HT201487
If you having trouble access your account, you can contact us at
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DAKTEL X8 USER GUIDE | Page 7
Subscription
After registering you will be required to choose your preferred subscription plan
DAKTEL X8 offers two plans. Monthly subscription and annual subscription.
The subscription can be canceled or changed at any time - a subscription change will take
effect when the first selected subscription period ends.
Select your preferred subscription plan by tapping it, then click “Continue” (Screen 1),
a window will appear at the bottom of the screen asking you to confirm the transaction
(Screen 2). after your approval you will receive confirmation that the subscription has
begun. (Screen 3)
If Apple or Google fails to charge you at the end of the subscription period, this screen
will reappear in order to settle the payment.
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DAKTEL X8 USER GUIDE | Page 8
Add Your Device
1. Scan the barcode or Enter the IMEI
After selecting your subscription, you will be asked to add your new device.
You can add the device by scanning or manually entering its barcode which represents
the unique IMEI number of the device. The barcode can be found on the back of the
device or on the box it came with.
If you chose to scan the barcode, you will be prompted to allow DAKTEL X8 access to
your camera for scanning as shown in screen 2. after scanning the barcode you will be
automatically redirected to the next step. If you chose to enter the code manually - click
on the "Continue" button as shown in screen 3.
If the barcode sticker is missing, damaged or not readable. Please contact us at
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DAKTEL X8 USER GUIDE | Page 9
2. Pairing Mode
Once we have verified that the barcode does belong to the X8 device, you will be asked
to put the device in Pairing Mode. In order to do so, press both switch (power button) and
sos (middle button) buttons for 3 seconds, then release. for illustration purposes, you can
follow the animation displayed on screen 1.
Once you do this, the app will automatically switch to the next screen (2) and the device
will play 4 digits code that should be entered in order to verify your ownership of the
device. You can repeat this process multiple times if needed.
*Please note that the code is only valid for 4 minutes in order to protect your device and
your privacy.
After entering the code, click the "Continue" button. If the code is correct, the button will
be displayed as (V) (as shown in screen 3) and the device will be associated with you
successfully. Otherwise, you will be asked to correct the code or repeat the Pairing Mode
procedure again.
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DAKTEL X8 USER GUIDE | Page 10
3. Congratulations
Congratulations on your new device, the device is successfully registered and associated
with your app. you can now set a name for your device, such as "Mom's device" and
upload a photo. You can skip this step but it will help you identify it later if you have more
than one device.
As soon as you click “Continue” on screen 1 and meet the home screen for the first time
the app will ask you to grant permission to receive notifications. since this is one of the
core features of the device itself - it is very important to allow the app to send you
Notifications. The app will alert you about emergencies received from the device only.
and you can disable this option in any time through your device settings.
You can do this by clicking "Allow" in the window that will be displayed as shown in
screen 2. due to their importance, this window will be displayed whenever the
Notification permission is disabled.
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DAKTEL X8 USER GUIDE | Page 11
Complete the setup of your device
As you will probably notice, although we have completed the registration, the app still
gives an indication of an important detail that may be missing. (marked on
screen 1). If we click on the message - the app tells us that there is no emergency contact
linked to the new device we just added.
An emergency contact is - the person to whom the device will dial, when the owner of the
device will be in an emergency.
Therefore, even though the app owner will receive the alerts - it must be defined where
the emergency calls will be routed, to the app owner or to another person on his behalf.
You can click "Later" to set the cell phone number at a later stage, but in order not to
miss calls - it is recommended to set it while adding the device.
If we've decided to take care of it right now, clicking "Continue" will open the device
profile for the first time - as can be seen in screen 3. The profile of the device will always
open so that it makes accessible to us the most essential and useful options, We will use
our finger to pull the window up In order to reveal additional content.
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DAKTEL X8 USER GUIDE | Page 12
After pulling the device profile up (screen 4), we will scroll the screen down to reach the
last setting option in the list (screen 5), As you can see, "Emergency Contact" is “unset”.
When we click on it we will be asked to fill in the contact information for the emergency
(screen 6).
Once we've chosen who will be the emergency contact, we'll enter his cell phone number
along with the country code as shown in screen 7. And then we click “Save“ In the upper
right corner. If the number is in the correct format and our new device is turned on, the
message displayed on screen 8 will appear. We can now press (X) to close the window
and see that the cell phone number we entered is under Emergency Contact (Screen 9)
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DAKTEL X8 USER GUIDE | Page 13
Application Site Map
In this section we will explain how to navigate within the app and get to know some key
features to allow efficient and easy use of the app. In most cases the app represents the
names of the destinations simply and even explains them in order to allow you a minimum
of guesswork so that you can feel safe - in most cases the meanings of the terms we used
are exactly as it sounds
1. Home Screen
Search Devices
Activity Usage
Routes
Support
DAKTEL X8 USER GUIDE | Page 14
Search Devices
Here you can find the X8 devices you have added to the app and add more devices when
needed.
To view the list of devices, click on the "Search" button (marked on screen 1),
Then the list will open at the bottom of the screen (screen 2).
A device will always be displayed with the profile picture and the name given by you (or
the default) and the last known address where it is located. Clicking on a device from the
list will open the device profile.
Clicking on "Add Device" will lead to section 7 of this document “Add Your Device”.
Closing the list is done by clicking anywhere other than the list itself or pulling the list
down.
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Device Profile
The profile of the device is divided into three sections, the first part is the top header that
shows an indication of the current activity of the device and access to quick and popular
actions related to the device such as "Show on map" and “Call the device". The other
two sections are "Device Settings" and "Device Information“.
Show on Map
Call the Device
Report an Issue
Activity Indicator
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Device Information
The device information allows you to edit details such as its name as displayed in the
application, the device image and the cell phone number of the device in case it has not
been updated by us or replaced by you at another stage.
It also displays other information regarding the device’s model, unique identifiers and
cellular providers. and gives you the option to remove your device from the app along
with all the information about it.
If you require support regarding the device, it is recommended that you attach the
information indicated on this screen.
Note - Although removing the device will erase all its data completely, but you can still re-
register it for the app.
Tap to change or
remove the image
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Device Settings
If this is your first X8 device, "Device Settings" refer to how you want the device to
behave and operate under certain emergency conditions and day-to-day routines.
In the next section we will explain each setting, this information is also indicated in the
application itself. But you can test and experiment with the settings yourself in order to
adapt the device to your needs.
Most settings can be made quickly through the device profile as they also display their
current value, but tapping on the name of the setting from the list - will open a page that
provides more information about it and in some settings will provide additional choices or
settings.
As you can see in the following example, in order to activate the "Low Battery" setting we
can click on the toggle directly from the device profile in order to turn on/off the settings
and on the other hand we can click on the device name to get more information about it
and decide what we want to do.
Tap to turn on/off
the setting
Tap for full screen
with explanation
Setting explanation
DAKTEL X8 USER GUIDE | Page 18
Low Battery
This option is on by default - when it is on, you will receive an alert in the app when your
device's battery is running low.
Silent Mode
Silent Mode is off by default. When this option is set to on, emergency alerts will be
received without an outgoing call from the device. Just like previous example, this setting
can be set from the device profile or by tapping the setting name as shown previous
example.
DAKTEL X8 USER GUIDE | Page 19
Periodic Check
Periodic Check is turned off by default and its function is to report the availability of the
device within the set time frame. When it is on its default is a weekly check (once every 7
days). You can change the time range by tapping the setting name and selecting the
checks days range or alternatively selecting "Disabled" to turn off the setting. after
selecting, click the "Save" button to apply the setting.
If you have chosen to turn on the Periodic Check for the first time through the "Device
Profile", the application will use the default time (7 Days) - in order to select another time,
you must tap the row for screen 2 to appear.
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Geofence
When Geofence is set, you will be alerted when the device leaves the radius you have set
for it.
To enter the Geofence screen there are two options:
• If Geofence mode is off and never set before, tapping the toggle will show the
Geofence screen for initial setup (screen 2). If you previously set Geofence and didn't
"clear" the selection (explained below), tapping the toggle will set the device based on
your last selection.
• Tap the row of the setting or its name (as in any other setting) on screen 1.
The map on this screen is a tool for you, used to select and determine the radius of the
Geofence visually and with as high a level of accuracy as possible.
As you can see, each option below the map explains its role - but we will demonstrate
and expand on the use of each of these.
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