DataCard CR500 User manual

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CR500™Instant Issuance System
Quick Install Guide

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X4
CR500 Instant
Issuance System
Quick Install Guide
539970-001 Rev H
CR500 Instant Issuance System 1
1. Select a Location for the Printer.
• Install the printer in a location that
is clean and well ventilated, free of
vibration or shock.
• For venting and clearance, select
an area 45 inches (1.143 m) wide
and 19 inches (483 mm) deep.
• Do not install the printer in direct
sunlight.
• Install the printer in a secure
location where it can be seen at all
times.
• Install the printer in a location that
has reachable access to 2 AC
outlets and a network port.
2. Unpack and Secure the Printer
a. Open the shipping carton and
unpack the printer.
Refer to the Datacard®CR500
Instant Issuance System Installation
and Administrator’s Guide found on
the CR500 Owner’s Library CD for
detailed installation instructions.

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On/Off
Printer Base
Spacer
Work Surface
Washer
Bolt
E
B
C
D
A
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CR500 Instant Issuance System Quick Install Guide
English
b. Secure the printer to the work
surface (if required). For detailed
specications and instructions,
refer to the printer’s Installation
and Administrator’s Guide.
c. Attach the concealed output
stacker to the printer.
3. Connect the Power Source
a. Connect the power cord to the
print unit (A).
b. Connect the print unit power cord
to the power source (B).
c. Connect the power supply to the
security enclosure (C).
d. Connect the power cord to the
power supply (D).
e. Connect the power cord to the
power source (E).
f. Power on the printer to release
transport mode. The printer beeps
as it powers on. The release
takes approximately 30 seconds.
g. Power off the printer.

A
B
C
Ribbon Guides Supply Roll
A
B
C
B
A
A
B
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CR500 Instant Issuance System Quick Install Guide
English
4. Load Supplies
Order supplies separately.
a. Unlock the printer.
b. Open the security enclosure and
the print unit.
c. Remove the orange ink ribbon
cartridge.
d. Load the ink ribbon. Make sure
that you position the yellow (Y)
panel as shown.
e. Reinstall the ink ribbon cartridge.

2 frames D
A
B
C
Film Guides Supply Roll
B
A
506277-001
A
B
C
D
E
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CR500 Instant Issuance System Quick Install Guide
English
g. Load the retransfer lm.
Do not reinstall the retransfer lm
cartridge until after the cleaning card
is run.
5. Clean the Print Unit
Do not run the cleaning card if the
heated roller is hot. Allow the printer
to cool rst.
a. Close the print unit door.
b. Keep the security enclosure door
open.
f. Remove the green retransfer lm
cartridge.
c. Pull out the exception card slide.
d. Insert the cleaning card.
Caution: Use the cleaning card
with the label “Printer Only,” part
no. 506277-001.
i. Remove the protective paper
from the single-sided cleaning
card (A).
ii. Insert the cleaning card into
the exception slide (B) with
the sticky side facing up.
iii. Push the exception slide in,
past the resistance until it
reaches the stop position (C).
iv. Push the card to the print
unit card feed roller (D). Stop
when the card is just under
the roller (E).

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CR500 Instant Issuance System Quick Install Guide
English
e. Power on the printer. The Film
Search A1 message displays.
f. Use the print unit front panel to
run the cleaning card:
i. Press Menu to display
Cleaning.
ii. Press Enter to display Rollers
OK.
iii. Press Return to display
Film checking followed by
Cleaning Start OK.
iv. Press Return.
The print unit pulls the cleaning
card into the print unit and
cleaning begins. The card is
discharged and Cleaning Start
OK displays.
g. Run the cleaning card a second
time.
i. Turn the cleaning card over
and place it in the exception
slide with the sticky side
facing down. Follow step 5d
to position the card correctly.
ii. Press Return to start the
cleaning process.
The print unit pulls the cleaning
card into the print unit and
cleaning resumes.
iii. When the cleaning card is
discharged, press Exit to
end the cleaning process.
Use a cleaning card one time only.
Using a dirty one can damage the
rollers.
h. Reinstall the retransfer lm
cartridge.
i. Close the print unit.
j. On the print unit front panel, press
Exit to return to the top level of
the menu system.

B
A
BC
B
A
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CR500 Instant Issuance System Quick Install Guide
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c. Close and lock the printer security
enclosure.
7. Power On the Printer
a. Connect the network data cable
(ordered separately).
6. Load Cards
a. With the security enclosure door
open, load blank cards in one or
all of the three hoppers. If you are
using only one hopper, load cards
in hopper 3.
Caution: Handle cards by
the edges, or wear the gloves
provided with the printer.
b. Place the card weight on top of the
cards.
Card back
Card front

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Print job queue
is deactivated
Menu Available
Deactivated
>Maintenance
Main Menu
>Activate
Main Menu
>Enable
Activate
>1
Activate
>1_
Activate
>12345678_
Activate
Request Success
Activate
xx.xx.xx-xx
Ready EnUs
3x
a
b
c
d
e
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CR500 Instant Issuance System Quick Install Guide
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The touch screen shows the following
sequence as the printer powers
up. This takes approximately 2 to 3
minutes.
b. Power on the printer. 8. Activate the Printer
Use the touch screen to enter the
activation code. Call Datacard
Technical Support at 1-800-328-3996
to obtain the activation code. Have
your printer’s serial number ready
when you call.

Print job queue
is deactivated
Menu Available
Deactivated
>Maintenance
Main Menu
>Activate
Main Menu
>Enable
Activate
>1
Activate
>1_
Activate
>12345678_
Activate
Request Success
Activate
xx.xx.xx-xx
Ready EnUs
f
g
h
i
f
Ready EnUs
Menu Available
Suspended
2x
>Maintenance
Main Menu
>Configuration
Main Menu
>Network
Configuration
>DHCP/Static IP
Network
>DHCP
DHCP/Static IP
>Static IP
DHCP/Static IP
>IP Address
Network
>xx_.
IP Address
>xxx.
IP Address
>Subnet Mask
Network
>xx_.
Subnet Mask
>xxx.
Subnet Mask
>xxx.
Gateway Address
>xx_.
Gateway Address
>Gateway Address
Network
>Apply
Network
Network
Configuration
a
b
c
d
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CR500 Instant Issuance System Quick Install Guide
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9. Set a Static IP Address
CardWizard issuance software
requires that the printer use a static IP
address.
a. Obtain the following information
from your network administrator:
IP Address __________________
Subnet Mask ________________
Gateway Address _____________
b. Use the touch screen to change
the address method to Static IP
and enter the IP address.
Press until
next menu
displays
Press until
next menu
displays
Repeat
for each
character

Ready EnUs
Menu Available
Suspended
2x
>Maintenance
Main Menu
>Configuration
Main Menu
>Network
Configuration
>DHCP/Static IP
Network
>DHCP
DHCP/Static IP
>Static IP
DHCP/Static IP
>IP Address
Network
>xx_.
IP Address
>xxx.
IP Address
>Subnet Mask
Network
>xx_.
Subnet Mask
>xxx.
Subnet Mask
>xxx.
Gateway Address
>xx_.
Gateway Address
>Gateway Address
Network
>Apply
Network
Network
Configuration
e
f
g
g
h
i
OR
Ready EnUs
Menu Available
Suspended
2x
>Maintenance
Main Menu
>Configuration
Main Menu
>Network
Configuration
>DHCP/Static IP
Network
>DHCP
DHCP/Static IP
>Static IP
DHCP/Static IP
>IP Address
Network
>xx_.
IP Address
>xxx.
IP Address
>Subnet Mask
Network
>xx_.
Subnet Mask
>xxx.
Subnet Mask
>xxx.
Gateway Address
>xx_.
Gateway Address
>Gateway Address
Network
>Apply
Network
Network
Configuration
j
j
k
4x
4x
l
m
n
m
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Ready EnUs
Menu Available
Suspended
2x
>Maintenance
Main Menu
>Configuration
Main Menu
>Network
Configuration
>DHCP/Static IP
Network
>DHCP
DHCP/Static IP
>Static IP
DHCP/Static IP
>IP Address
Network
>xx_.
IP Address
>xxx.
IP Address
>Subnet Mask
Network
>xx_.
Subnet Mask
>xxx.
Subnet Mask
>xxx.
Gateway Address
>xx_.
Gateway Address
>Gateway Address
Network
>Apply
Network
Network
Configuration
4x
o
p
p
q
r
s2x
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CR500 Instant Issuance System Quick Install Guide
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10. Print a Test Card
a. Using an Internet browser, enter
https://xxx.xxx.xxx.xxx, where
xxx.xxx.xxx.xxx is the printer IP
address you entered.
Printer Manager opens.
b. Log into Printer Manager as
WebAdmin.

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Next Steps
• Dene the printer to CardWizard
issuance software. Refer to the
Datacard CardWizard Issuance
Software and Card Printer Setup
Guide for information about how
to add the printer to CardWizard
software.
• Contact your System Administrator
to set up the rest of the system,
including network authorization to
the printer.
• Refer to the CR500 Instant
Issuance System Installation and
Administrator’s Guide for detailed
installation instructions.
Warning: This product contains chemicals, including lead, known to the State of California to
cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
For more information on this warning, refer to www.datacard.com/califpropwarning.
c. Select Troubleshooting >Test
Card.
d. Print a one-sided test card with
color printing.

1187 Park Place
Shakopee, Minnesota 55379
952.933.1223 • 952.933.7971 Fax
www.entrustdatacard.com
January 2018
Datacard is a registered trademark and service mark of Entrust Datacard Corporation, and Entrust is a
registered trademark and service mark, in the United States and other countries. All other trademarks are
the property of their respective owners.
© 2012–2018. The design and information contained in these materials is protected by US and international
copyright law.
539970-001 Rev H