Datamax E-Class Mark II User manual

Maintenance Manual

Copyright Information:
CG Triumvirate is a trademark of Agfa Corporation.
CG Times based upon Times New Roman under license from the Monotype Corporation.
Windows is a registered trademark of the Microsoft Corporation.
All other brand and product names are trademarks, service marks, registered trademarks, or registered service
marks of their respective companies.
Firmware (Software) Agreement:
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for
used only on a single printer in the user’s Trade or Business. The User agrees not to, and not to authorize or
permit any other person or party to, duplicate or copy the Firmware or the information contained in
the non-volatile or programmable memory. The firmware (Software) is protected by applicable copyright
laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for
any damages or loss, including direct, incidental, economic, special, or consequential damages, arising out of the
use or inability to use the Firmware (Software).
Information in this document is subject to change without notice and does not represent a commitment on the
part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by
any means, for any purpose other than the purchaser's personal use, without the expressed written permission of
Datamax-O’Neil Corporation.
All rights reserved.
Part Number 88-2352-01, Rev. A
© Copyright 2009 by Datamax-O’Neil Corporation

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Contents
1 Overview
2 Maintenance and Adjustments
3 Troubleshooting
4 Removal and Replacement

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i
1
Overview
1.0 Introduction .................................................................................................. 1
1.1 About this Printer........................................................................................... 2

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Overview
1-1
1.0 Introduction
This manual is intended for use by qualified service personnel in the maintenance and repair of
Datamax E-Class model printers. It primarily includes technical information relating to the printer’s
electrical and mechanical components. For related information, refer to the following documents,
available at http://www.datamax-oneil.com
• For general user information, reference the Operator’s Manual (part number 88-2348-01).
• For software documentation, reference the Class Series 2 Programmer’s Manual (part number 88-
2341-01).
Important Information:
The exclamation point inside an equilateral triangle is intended to alert the technician
to the presence of important operating, servicing, or maintenance information. Always,
as with all electrical equipment, follow basic safety precautions to avoid personal injury
and/or printer damage.

Overview
1-2
1.1 About this Printer
The user-assessable components of the printer are shown below. Note that some items are optional
equipment.
Printhead Assembly
Platen
Front Panel
Printhead Latch
Media Hub
Media Flange
Printhead
Media Sensor
(optional AMS shown)
Thumbwheel

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2
Maintenance and Adjustments
2.0 Introduction........................................................................................1
2.1 Maintenance ....................................................................................... 1
2.1.1 Cleaning the Printhead ................................................................2
2.1.1.1 Cotton Swab Procedure................................................. 2
2.1.1.2 Cleaning Card Procedure ............................................... 3
2.1.1.3 Cleaning Film Procedure................................................ 3
2.1.2 Cleaning the Platen..................................................................... 4
2.1.3 Cleaning the Media Sensor........................................................... 4
2.2 Media Width Adjustment....................................................................... 6
2.3 Ribbon Width Adjustment...................................................................... 7
2.4 Printhead Adjustment...........................................................................7
2.5 Resetting the Printer ............................................................................8
2.6 Downloading Firmware and Fonts...........................................................8
2.7 Media Sensor Calibration ...................................................................... 9
2.7.1 Auto Calibration........................................................................ 10
2.7.2 Manual Calibration .................................................................... 11

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