Datamax W-Class User manual

Maintenance Manual

Copyright Information:
CG Triumvirate is a trademark of Agfa Corporation.
CG Times, based upon Times New Roman under license from The Monotype Corporation.
Firmware (Software) Agreement:
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for use only
on a single printer in the user’s Trade or Business. The User agrees not to, and not to authorize or permit any other
person or party to, duplicate or copy the Firmware or the information contained in the non-volatile or
programmable memory. The firmware (Software) is protected by applicable copyright laws and Licensor retains all rights
not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct,
incidental, economic, special, or consequential damages, arising out of the use or inability to use the Firmware
(Software).
WARNING
Lithium Battery: There is a danger of explosion or fire if the battery is incorrectly replaced. Replace only
with the same or equivalent type recommended by the manufacturer. Discard used batteries according to
the manufacturer’s instructions.
Information in this document is subject to change without notice and does not represent a commitment on the part of
Datamax-O’Neil. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose
other than the purchaser's personal use, without the expressed written permission of Datamax-O’Neil.
All rights reserved. Printed in the United States of America
Part Number 88-2322-01 Rev. G
COPYRIGHT © 2010, DATAMAX-O’NEIL

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Contents
1 Overview
2 Adjustments and Maintenance
3 Troubleshooting
4 Removal and Replacement
5 Printer Assemblies

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i
1
Overview
1.0 Introduction...........................................................................................................1
1.1 About the Printer................................................................................................... 2

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Overview
1-1
1.0 Introduction
This manual is intended for use by qualified service personnel in the maintenance and repair of W-Class
printers (hereafter referred to as ‘the printer’). It primarily includes technical information relating to the
printer’s electrical and mechanical components. If necessary, refer to the following documents for
additional printer information (available for download at http://www.datamax-oneil.com/):
For operating information, reference the Operator’s Manual, part number 88-2245-01.
For software language documentation, reference the Class Series Programmer’s Manual, part
number 88-2316-01.
Important Information:
The exclamation point inside an equilateral triangle is intended to alert the technician to
the presence of important operating, maintenance or servicing information. Always, as
with all electrical equipment, follow basic safety precautions to avoid personal injury or
printer damage.

Overview
1-2
1.1 About the Printer
The following drawing highlights the user-assessable components of the printer.

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2Adjustments and Maintenance
2.0 Introduction...........................................................................................................1
2.1 Media Sensor Calibration ..................................................................................... 1
2.1.1 Quick Calibration .......................................................................................1
2.1.2 Standard Calibration..................................................................................2
2.1.3 Advanced Entry Calibration .......................................................................5
2.2 Printhead Adjustments .......................................................................................10
2.2.1 Leveling Cam Adjustment........................................................................ 10
2.2.2 Pressure Adjustment ...............................................................................12
2.2.3 Burn Line Adjustment...............................................................................13
2.2.4 Voltage Adjustment..................................................................................15
2.3 Ribbon Shield Adjustment .................................................................................. 18
2.4 Maintenance....................................................................................................... 20
2.4.1 Cleaning the Printhead ............................................................................ 21
2.4.1.1 Cotton Swab Procedure............................................................22
2.4.1.2 Cleaning Card Procedure..........................................................23
2.4.1.3 Cleaning Film Procedure........................................................... 24
2.4.2 Cleaning the Platen Roller....................................................................... 26
2.4.3 Cleaning the Media Sensor & the Media Path......................................... 27
2.4.4 Cleaning the Exterior Surfaces................................................................ 28

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2.4.5 Cleaning the Cutter.................................................................................. 29
2.4.5.1 Light-Duty Cutter...................................................................... 29
2.4.5.2 Standard Cutter .......................................................................31
2.4.6 Cleaning the Fan Filter.............................................................................33
2.5 Application Version Updates............................................................................... 35
2.5.1 Updating from Ready Mode..................................................................... 35
2.5.2 Updating from Download Mode ...............................................................36
2.5.3 Possible Problems during an Update....................................................... 37
2.6 Boot Loader Program Updates........................................................................... 38
2.7 Resetting the Printer...........................................................................................39
2.7.1 Soft Reset................................................................................................39
2.7.2 Level One Reset...................................................................................... 39
2.7.3 Level Two Reset...................................................................................... 39