Datamax ST-3210 User manual

ST/SV 3210 & ST/SV 3306
Operator’s Manual

CG Triumvirate is a trademark of Agfa Corporation.
Copyright Information:
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the EPROM’s is owned by Licensor or its
suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
The User agrees not to, and not to authorize or permit any other person or party to,
duplicate or copy the EPROM’s or the information contained in the EPROM’s. The
firmware (Software) is protected by applicable copyright laws and Licensor retains all
rights not expressly granted. In no event will Licensor or its suppliers be liable for any
damages or loss, including direct, incidental, economic, special, or consequential
damages, arising out of the use or inability to use the Firmware (Software).
Information in this document is subject to change without notice and does not represent a
commitment on the part of Datamax Barcode Products Corporation. No part of this
manual may be reproduced or transmitted in any form or by any means, for any purpose
other than the purchaser's personal use, without the expressed written permission of
Datamax Corporation.
All rights reserved. Printed in the United States of America.
© Copyright 2002 by Datamax Corporation
Part Number: 88-2240-01
Revision: E

Agency Compliance and Approvals:
C US
Listed
UL1950 Information Technology Equipment
C22.2 No. 950-M93
EN60950
For 230 Volt Operation (Europe): Use a cord set, marked "HAR," consisting
of a min H05VV-F cord which has a minimum 0.75 square mm diameter
conductors, provided with an IEC 320 receptacle and a male plug for the
country of installation rated 6A, 250V
Für 230 Volt (Europa):Benützen Sie ein Kabel, das mit "HAR" markiert ist,
bestehend mindestens aus einem H05VV-F Kabel, das mindestens 0,75
Quadratmillimeter Drahtdurchmesser hat; sowie eine IEC320 Steckdose und
einen für das Land geeigneten Stecker, 6A, 250 Volt.
As an Energy Star Partner, the manufacturer has determined that this product
meets the Energy Star guidelines for energy efficiency.
The manufacturer declares under sole responsibility that this product conforms
to the following standards or other normative documents:
EMC: EN55022 (1993) Class B
EN50082-1 (1992)
EN61000-3-2(1995)
EN61000-3-3(1995)
IEC 801-2 (1991), 8kV CD; 15kV AD
IEC 801-3 (1984), 3 V/m
IEC 801-4 (1988), 500V Signal Lines
1kV AC Power Lines
EN 55024 (1998) SV Model Only
Safety:This product complies with the requirements of EN 60950/A11:1997
Gost-R
FCC: This device complies with FCC CFR 47 Part 15 Class A.
þNote: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy, and if not installed and used in accordance with
the instructions in this manual, it may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.

Important Safety Instructions:
This printer has been carefully designed to give many years of safe and
reliable performance; however, as with all types of electronic equipment,
there are some basic precautions that should taken to avoid personal
injury or damage to the printer:
ØCarefully read the installation and operating instructions provided
with this printer.
ØRead and follow all warning instruction labels on the printer.
ØPlace ST Model printers on a flat, firm surface; mount SV Model
printers in a flat, rigid enclosure.
ØTo protect the printer from overheating, make sure no openings on
the printer are blocked.
ØDo not place the printer on or near a heat source.
ØDo not use the printer near water and never spill liquid into it.
ØEnsure that the power source meets the ratings listed on the printer;
if uncertain, check with your dealer, electrician, or utility company.
ØDo not place the power cord where it may be walked on. Should the
power cord becomes damaged or frayed, replace it immediately.
ØOnly qualified, trained service technicians should attempt to repair
this printer.

i
Contents
Printer Overview
1.0 About the Printer ...........................................................1
1.0.1 Standard Features...........................................2
1.0.2 Optional Features............................................3
Getting Started
2.0 Unpacking the Printer ...................................................5
2.0.1 Inspection ........................................................6
2.0.2 Additional Requirements .................................6
Setting up the Printer
3.0 AC Voltage Configuration .............................................7
3.1 Interfacing the Printer....................................................8
3.2 Loading Ticket Stock...................................................10
3.2.1 ST Models .....................................................10
3.2.2 SV Models .....................................................12
3.3 Installing a Memory Module ........................................13
3.4 Using the Front Panel .................................................14
3.5 Resident Formats........................................................17
3.5.1 Configuration Ticket.......................................17
3.5.2 Test Pattern Ticket ........................................18
3.5.3 Internal Test Ticket ........................................19
3.6 Resetting the Printer ...................................................20
3.6.1 Warm Reset ..................................................20
3.6.2 Factory Default Reset....................................20
Adjusting and Maintaining the Printer
4.0 TOF Sensor Adjustment .............................................21
4.0.1 ST Model .......................................................22

ii
4.0.2 SV Model .......................................................23
4.1 Stock ID Selections.....................................................24
4.2 Start of Print & Cut/Tear Adjustment...........................26
4.3 Operational Database Modification.............................27
4.3.1 Database Modification Example ....................30
4.4 Maintenance ...............................................................31
4.4.1 Cleaning the Printhead ..................................32
4.4.2 Cleaning the Platen Roller.............................33
4.4.3 TOF Sensor Cleaning....................................34
4.4.4 Ticket Detect Sensor Cleaning ......................35
4.4.5 Interior Cleaning ............................................36
4.4.6 Exterior Surface Cleaning..............................36
Troubleshooting
5.0 Troubleshooting Tips ..................................................37
5.1 Hex Dump Mode .........................................................41
Specifications
6.0 Specifications..............................................................43
6.1 Approved Ticket Stocks ..............................................47
Appendix A
ASCII Control Code Chart...................................................49
Appendix B
Available Fonts and Barcodes ............................................51
Appendix C
Cable Listings .....................................................................61
Appendix D
SV Model Mounting Dimensions.........................................63

iii
Warranty Information..................................................65
Glossary ..........................................................................69
Index.................................................................................73

iv

ST/SV-3210 and ST/SV-3306 1
Printer Overview
1.0 About the Printer
ST (Table) Model SV (Vertical) Model
The ST-3210, SV-3210, ST-3306 and SV-3306 printers, hereafter
referred to as ‘the printer’, blend rugged design with state-of-the-art
electronics and user-friendly features to redefine industry printer
standards.
This printer is equipped with a 32-bit microprocessor and four megabytes
of standard memory to process complicated formats quickly and easily.
Auto-detecting communication ports ensure that interfacing to the host
system is a simple task. In addition, the versatile front panel functions
and automatic loading system will speed you through all setup changes.
This manual provides all the information necessary for the daily
operation of the printer. To begin printing tickets, refer to the instructions
included with the software package you have chosen. If you wish to
write a custom program, visit our website at www.datamaxcorp.com for a
copy of the DPL Programmer’s Manual (part number 88-2051-01) and
the DTPL Programmer’s Manual (part number 88-2246-01).

2ST/SV-3210 and ST/SV-3306
1.0.1 Standard Features
This printer offers these standard features.
Printing:
ØDirect Thermal printing
ØOn-Demand and Batch printing modes
ØAutomatic ticket loading and top of form positioning
Ø3.375” x 11.375” Interior Fan-Fold Ticket Stock Platform (ST
Models only)
ØIntegral Tearbar
ØLockable Side Cover (ST Models only)
ØDPL and DTPL programming language support
Memory:
Ø1 MB EPROM Program Memory
Ø4 MB DRAM Memory
Communication Interfaces:
ØOne RS-232 or RS-422 serial interface port.
ØOne Centronicstype parallel interface port.
Real-Time Clock:
ØA clock and counter circuit to keep the current time, date, and
amount of inches printed for jobs requiring a time/date stamp as part
of their format.
Scaleable Fonts:
ØDownloadable point sizes from 4 to 999. (Varieties of typefaces are
available for use from third party vendors.)

ST/SV-3210 and ST/SV-3306 3
1.0.2 Optional Features
This printer offers these optional features.
Cutter and Tray (ST Models only):
ØA factory-installed device that will cut stock with a maximum
thickness of .008 inch (.2 mm) and a minimum thickness of .0025
inch (.06 mm). The tray attaches to the front of the printer to collect
cut tickets, and is capable of stacking a minimum of 100, 3.5-inch
(88.9 mm) wide tickets, ranging in lengths from 2.0 inches (50.8
mm) to 5.63 inches (142.9 mm).
Flash Memory Modules:
ØRemovable, permanent storage devices for use with graphics, fonts,
and ticket formats, available in different sizes. Order according to
module size needed:
Part Number
Memory Module Size ST Printer SV Printer*
256 Kbytes 78-2166-01 DPO78-2443-01
512 Kbytes 78-2166-02 DPO78-2443-02
1 Mbytes 78-2166-03 DPO78-2443-03
2 Mbytes 78-2166-04 DPO78-2443-04
*A Qualified Installer is required for the installation of this option.
Roll Hanger (ST Models only):
ØAn interior mounting option allowing the printer to use 7-inch outer
diameter (177.8 mm) rolled stock wound on 2-inch (50.8 mm)
diameter cores. Order part number 12-2978-01.
External Keyboard Support:
ØConnection for the DMX Passport™external keyboard system. Order
part number 61-2159-xx
LAN Interface:
ØAn interface that connects the printer to most LAN networks. Order
part number 78-2278-01.

4ST/SV-3210 and ST/SV-3306

ST/SV-3210 and ST/SV-3306 5
Getting Started
2.0 Unpacking the Printer
Inspect the shipping container(s) for damage; if evident, notify the
shipping carrier to report the nature and extent of the damage before
proceeding.
The printer is carefully packaged to avoid any damage during transit. In
order to operate the printer, you will need to remove the packaging
materials placed there for shipment. Complete the following steps prior
to connecting power or attempting to load ticket stock.
ŒCarefully open the shipping container and remove the printer.
CAUTION
Never rest the SV model printer “end-down” on any
surface. Damage to the connectors on the bottom of
the printer can occur.
•Remove the printer from the plastic shipping bag.
ŽCarefully remove the tape that
extends over the Printhead Latch.
(On SV Model printers also remove
the tape that covers the interface
connectors.)
þNote: Save all packaging materials in the event that shipping the
printer is ever required.

6ST/SV-3210 and ST/SV-3306
2.0.1 Inspection
After removing and inspecting the printer, check the remaining contents
of the container. In addition to this manual, the following items should be
included:
ØTicket Printer
ØPower cord
ØKeys (ST Models only)
ØAccessories CD
ØSpecial or additionally
purchased items.
2.0.2 Additional Requirements
The following items are necessary for generating printed tickets using the
printer. For advice on which stock and software is best suited for your
needs, contact your customer representative.
ØSerial or parallel interface cable
ØApplicable ticket stock
ØApplicable software

ST/SV-3210 and ST/SV-3306 7
Setting up the Printer
This section details the connections, loading methods, memory module
installation, and resident ticket formats of the printer.
3.0 AC Voltage Configuration
Depending upon the configuration of the AC Selection Switch and fuse,
the printer is capable of either 115 or 230 VAC single-phase operation.
Before connecting power, check the voltage configuration: (1) locate the
AC Selection Switch and Fuse Holder (containing the fuse) on the Back
Panel, then (2) referencing the table below, ensure that the AC Selection
Switch setting and fuse rating correspond to your AC Source Voltage.
CAUTION
Failure to verify the AC Selection Switch setting and fuse
rating can result in personal injury and/or printer damage.
AC Source Voltage AC Selection Switch Required Fuse Rating
105 – 125 VAC 115 VAC 1.6 amp / 250V slow-blow
210 – 250 VAC 230 VAC 0.8 amp / 250V slow-blow

8ST/SV-3210 and ST/SV-3306
3.1 Interfacing the Printer
Interfacing the printer to the host computer can be made through either a
parallel or a serial cable (see Appendix C for cable requirements).
Communication port selection is automatic: the first port to receive data
is set ‘active’ by the printer. To change an active port, cycle the power
‘Off’ and ‘On’ or perform a Warm Reset (see Section 3.6.1).
Parallel Interface Port:
The parallel interface supports Centronicsparallel communications.
Serial Interface Port:
The serial interface supports either RS-232 or RS-422 communications.
The following menu-selectable serial port settings must be configured to
match those of the host computer; see Section 4.3.
•Baud Rate
•Word Length (including Parity, which defaults to either of the
following): 8-bit word with no parity
7-bit word with even parity
þNote: If unable to establish communications, see Section 5 for help.

ST/SV-3210 and ST/SV-3306 9
Printer power and interface connections:
Follow these instructions to connect the printer.
ŒTurn ‘Off’ the power to the Host Computer.
•Verify that the Printer’s AC Configuration has been set; see Section
3.0.
ŽConnect the interface cable securely between the Printer and Host
communication ports.
•Verify that the Power Switch is in the ‘Off’ position and connect the
AC Power Cord to the AC Power Connector, then to the AC Outlet.
•Turn ‘On’ the Printer and then the Host Computer.
þNote: Ensure the printer’s Power Switch is ‘Off’ before connecting
the AC Power Cord or the interface cable; also, turn ‘Off’ the
power to the host system before connecting the interface
cable.

10 ST/SV-3210 and ST/SV-3306
3.2 Loading Ticket Stock
Both printers feature an automatic ticket loading and positioning
mechanism, although the initial loading instructions differ slightly
according to model and options.
3.2.1 ST Models
ŒPlug in and turn ‘On’ the printer.
•Insert the Key and unlock the
Access Cover.
ŽRaise the Access Cover (for
convenience the cover may be
removed by sliding it forward and
then up).
•Place fanfold ticket stock (with the TOF Mark facing down; see
Section 4.0) in the bottom of the printer or if using an external
supply, route the stock through either the Bottom or Rear Slots.
(Continued next page)