DDMALL AGS-P-100-4K User manual

4K Video Multiviewer User Manual
Model: AGS-P-100-4K

TABLE OF CONTENTS
Chapter 1. Product Overview
1.1 Safety Instruction............................................................................................................................. 1
1.2 Product Introduction.........................................................................................................................2
1.3 Product Appearance........................................................................................................................ 2
1.4 Product Applications........................................................................................................................ 3
Chapter 2. Installation Guidelines
2.1 Pre-installation Instructions.............................................................................................................4
2.2 Installation Steps.............................................................................................................................. 4
Chapter 3. Control Methods
3.1 IR Remote Control............................................................................................................................5
3.1.1 Introduction.................................................................................................................................... 5
3.1.2 IR Remote Controller....................................................................................................................5
3.1.3 Operation Instruction....................................................................................................................6
3.2 Front Panel Control..........................................................................................................................9
Chapter 4. FAQ
4.1 There is no picture in the output.................................................................................................. 10
4.2 How to select the layout template............................................................................................... 10
4.3 4K HDMI output display malfunction...........................................................................................11
4.4 VGA output windows appears black border...............................................................................11
4.5 HD resolution output without picture...........................................................................................12

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Chapter 1. Product Overview
1.1 Safety Instruction
Thank you for purchasing AGS-P-100-4K Multiviewer. Please read the instructions carefully before you use
the device and save this manual for future reference.
Power
Please use only the power adapter and power cable
that comes with the device.
Turn off the Power
To prevent electrical damage, please turn off the
power before removing it.
Connections
Pressure including stepping on is not allowed on the
power cable, signal cable, and other cables to avoid
dangerous situations like leakage and short circuit.
Make sure all cables are well connected before
starting the device.
Ventilation
Air vents should be kept clean and unobstructed at
all times. Do not block any ventilation openings to
avoid over heat which may damage this product.
Working Environment
Avoid dust, excessive humidity, and temperature
extremes. Do not place this product in any wet area.
Maintenance
All the maintenance work should be completed by
professionals.
Repairing is not allowed without permission in order
to avoid the risk of electric shock.
Installation
The device should be installed on the stable work
surface. Standard rack, cabinet and chassis are
recommended.
Safety Precautions
1. Please do not open the chassis without the
licensed technician due to the high voltage parts
inside.
2. Do not use this product near by any heat source.
3. To ensure good open ventilation area, the front
and rear panel should have maintained at least
20cm of space.
4. Please unplug this product during the lightening
storms or when unused for a long period of time.
5. Please unplug this product and call the qualified
service person as the following situations:
* Power cord damaged or badly worn.
* Liquid spilled on the device.
* The device has been dropped and the chassis has
been damaged.
* The device appears malfunctioned or has changed
performance.

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1.2 Product Introduction
Introduction
The AGS-P-100-4K is a hardware-based integrated 4K Multiviewer which supports four DVI/VGA plus one 4K
HDMI inputs and one 4K HDMI output. The four DVI connectors also support HDMI 1080p inputs when using
the HDMI to DVI adapter. Offer unparalleled flexibility, enhanced security, and real-time throughput with no
dropped frames, to provide users with a superb visual experience.
The AGS-P-100-4K Multiviewer features menu setting function, which allows users to control the device only
using the IR remote controller. With built-in five standard layouts templates, it can display four windows on a
single screen in different display modes. The performance is demonstrably superior to the industry standard.
Features
Support four DVI/VGA/HDMI 1080p and one 4K HDMI signal inputs.
Support one 4K HDMI output.
Automatic matching all kinds of 4K LCD display devices.
Compatible with multiple signal formats.
EDID management.
ESD protection.
Support 24/7 operation.
Rugged, compact and hardware-based integrated design.
Fluid, real-time video performance with no dropped frames and zero loss.
Layer display windows and adjust transparency of each video source display.
Plug and play performance. No user adjustment is required.
1.3 Product Appearance
The AGS-P-100-4K Multiviewer adopts integrated hardware design. The front view and rear view as shown in
Figure 1 and Figure 2 respectively.
Front View
Figure 1

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Rear View
Figure 2
1.4 Product Applications
The AGS-P-100-4K Multiviewer is ideal for a range of multi-window display system applications that require
the capability to simultaneously display multiple video sources on one screen. Such as:
Video Conferencing
Distance Learning
Usability Labs
Control Rooms
Command Centers
Lecture Hall
House of Worship
Corporate Lobby Displays
Mission-critical Operations Centers
Debriefing Centers

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Chapter 2. Installation Guidelines
2.1 Pre-installation Instructions
Please do not supply power to the device before the connection is completed.
If 4K HDMI input or Duallink DVI inputs are needed, please use 4K-enabled HDMI cable and Duallink
DVI cables.
For optimal performance, the length of DVI and HDMI cable should be less than 10m and 15m
respectively.
2.2 Installation Steps
The AGS-P-100-4K Multiviewer is easy to install. The installation steps are as follows:
Step1: Connect the signal source devices to the input connectors respectively.
Step 2: Connect the display device to the HDMI 4K output connector through HDMI cable.
Step 3: Connect the AC adapter to the power port and plug the power cable to the adapter.
Step 4: Make sure all the connection is fine and then supply power to the device.
The connection diagram as shown in Figure 3.
Figure 3
* NOTE: The AGS-P-100-4K comes with four DVI-I to DVI-D and VGA splitter cables. As shown in Figure 4.
Figure 4

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Chapter 3. Control Methods
3.1 IR Remote Control
3.1.1 Introduction
The AGS-P-100-4K Multiviewer features IR remote control, which allows users to control the device only
using the IR remote controller that comes with the item. It is as convenient as controlling the TV set.
3.1.2 IR Remote Controller
The IR remote controller as shown in Figure 5.
Figure 5
Pushbutton Instructions
[0]~[9], [10+], [20+], [30+]
The numerical pushbuttons
Under the idle state, users can call the scene by pressing the numerical pushbuttons directly. The scene
number is represented by the two digit number and is fulfilled from the lowest digit.
If the scene is not available, the NO SCENE notice will appear. As shown in Figure 6.
Figure 6
Up & Down Pushbuttons
Under the idle state, users can call the previous or the next scene by pressing the up or down buttons.
Under the setting state, the up or down buttons are for move up or move down to choose the target operation

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in the display menu.
Left & Right Pushbuttons
Under the idle state, users can select the window by pressing the left or right buttons.
[Set]
To confirm the operation.
[ESC]
To cancel the current operation that is about to be executed.
[F1]
To save the scene.
[F2]
To select the layout templates. Press the [F2] button and select the layout by pressing the up or down buttons.
[Audio]
No function.
[Back]
No function.
[Close]
No function.
3.1.3 Operation Instruction
(1) Select Window Layout
Step1: Press the [F2] button and the SET LAYOUT will appear. As shown in Figure 7.
Step2: Select the target layout template by pressing the up or down buttons.
Step3: Press the [Set] button to make the selected layout effective.
Figure 7

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(2) Select Signal Source
Step1: Press the left or right buttons to select the target window.
Step2: Press the [Set] button. Then the SORCE SELECT will appear. As shown in Figure 8.
Step3: Select the signal source by pressing the up or down buttons.
Step4: Press the [Set] button to complete the setup; or exit the operation by pressing the [ESC] button.
Figure 8
(3) Save the Scene
Step1: Press the [F1] button and the SCENE SAVE will appear. As shown in Figure 9.
Figure 9
Step2: Enter the scene number by pressing the numerical buttons. The scene number is represented by
the two digit number and is fulfilled from the lowest digit. Users can also add or deduct the number by
pressing the up or down buttons.
Step3: Press the [Set] button to make the operation effective. Then the current scene will be saved as the
number that you just entered. As shown in Figure 10.

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Figure 10
(4) Call the scene
Step1: Under the idle status, press the number of the scene that you have saved.
Step2: Press the [Set] button and the operation will come to effect immediately. As shown in Figure 11.
Figure 11
(5) Select the Resolution
Step 1: Press the [Video] button and the SET RESOLUTION will appear. As shown in Figure 12.
Step 2: Select the resolution by pressing up or down buttons.
Step 3: Press the [Set] button to make the operation effective.

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Figure 12
3.2 Front Panel Control
The AGS-P-100-4K Multiviewer front panel comes with 16 buttons which allow users to fast save and call the
scene by pressing the front panel buttons. As shown in Figure 13.
Figure 13
Operation Instructions
Save the Scene
Under the idle state
Step1: Press the [F1] button on the remote controller.
Step2: Press one of the [S1]~[S16] panel buttons that you would like to save as the scene number.
Step 3: Press the [Set] button to make the operation effective.
Call the Scene
Press the panel buttons that you have marked as the scene number and then the corresponding scene
will show immediately.

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Chapter 4. FAQ
4.1 There is no picture in the output
Solution 1: Check whether the display device support 4K. Connect the 4K HDMI output to the display device
using 4K enabled HDMI cable.
Solution 2: If the display device is not 4K enabled, please press the [Video] button to choose the correct
output resolution.
4.2 How to select the layout template
Press the [F2] button and choose the layout template by pressing the up or down buttons. The device comes
with five standard layout templates. As shown below:
Instructions
①Full Screen Display: Users can choose one of the signal sources to display. VGA, DVI or HDMI 4K
signals are available.
②Quad Equal Screen Display: Display up to four 1080p signals. When paired with the DVI-I to DVI-D and
VGA splitter cables, users can choose any four DVI/VGA signals to display.
③Three Screen Display: The large window can display signal from [DVI1 VGA1], [DVI2 VGA2] or [HDMI] 4K
input connectors. As shown in Figure 14. The small windows can display signals from [DVI1 VGA1] or [DVI2
VGA2] connectors.
Figure 14

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④Four Screen Display: Display up to four 1080p signals. All the windows can display any four DVI/VGA
signal sources.
⑤4K Based Window Display: The large window can display signals from [DVI1 VGA1], [DVI2 VGA2] or 4K
HDMI input connectors. The two small windows can only display the signals from [DVI1 VGA1] and [DVI2
VGA2] connectors.
*NOTE: When paired with the DVI-I to DVI-D and VGA splitter cables, VGA and DVI signal can not output
simultaneously in the same connector.
4.3 4K HDMI output display malfunction
Please adjust the signal source resolution to 3840×2160@30Hz or 1080p.
4.4 VGA output windows appears black border
The VGA signal output with different resolutions may generate the black border around the windows. In this
situation, please follow the below steps to eliminate the black border.
Step1: Press the left or right buttons to select the window that appears black border. As shown in Figure 15.
Setp2: Press the [View] button and the window will be fixed automatically.
Figure 15
If the black border still exist, or the VGA output window is not clear, please follow the below steps to fix it.
Step1: Press the left or right button to choose the window that needs to be adjusted.
Step2: Press the [V+] or [V-] buttons to adjust the phase until the image is clear. As shown in Figure 16.

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Figure 16
4.5 HD resolution output without picture
Please make sure the refresh rate of the signal source is 60Hz. If not, please change it to 60Hz.