Dell Precision Dual USB Type-C Thunderbolt 3 Dock User manual

Dell Precision Dual USB Type-C Thunderbolt 3
Dock - TB18DC
User Guide

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 05
Rev. A00

Contents
1 Introduction....................................................................................................................................................4
2 Package Contents .........................................................................................................................................5
3 Hardware Requirements ................................................................................................................................7
4 Identifying Parts and Features ...................................................................................................................... 8
5 Important Information.................................................................................................................................. 10
6 Quick Setup of Hardware ............................................................................................................................. 11
7 Thunderbolt Settings and Security Options.................................................................................................. 14
Thunderbolt Driver Setting..............................................................................................................................................14
Thunderbolt Conguration...............................................................................................................................................17
Thunderbolt Security........................................................................................................................................................18
8 Setup of External Monitors.......................................................................................................................... 19
Updating the graphics drivers for your computer........................................................................................................ 19
Conguring your Monitors...............................................................................................................................................19
Display Resolution Table.................................................................................................................................................. 23
9 Technical specications............................................................................................................................... 24
LED Status Indicators...................................................................................................................................................... 24
Power Adapter LED................................................................................................................................................... 24
Cable LED................................................................................................................................................................... 24
Docking Status Indicator...........................................................................................................................................24
Docking Specications ............................................................................................................................................. 25
Input/Output (I/O) Connectors...............................................................................................................................27
10 Frequently asked questions........................................................................................................................ 28
11 Troubleshooting the Dell Precision Dual USB Type-C Thunderbolt 3 Dock-TB18DC.....................................30
Symptoms and Solutions................................................................................................................................................ 30
12 Getting help............................................................................................................................................... 34
Contacting Dell................................................................................................................................................................. 34
Contents 3

Introduction
The Dell Precision Dual USB Type-C Thunderbolt 3 Dock - TB18DC is a device that links all your electronic devices to your laptop computer
using a dual Thunderbolt 3 (Type-C) cable interface. When you connect the laptop to the docking station, you can gain access to all your
peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each one
into the laptop.
NOTE: Compatible only with Dell Precision 7000 series laptops (7730/7530) with dual Thunderbolt ports.
NOTE: The Dell Precision Dual USB Type-C Thunderbolt 3 Dock only supports Thunderbolt 3 technology. Older versions of
Thunderbolt are NOT SUPPORTED.
CAUTION: You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available at
www.dell.com/support before using the docking station. Older BIOS versions and drivers could result in the docking station not
being recognized by your computer or not functioning optimally. Please see the Important Information chapter for detailed
instructions on how to update your BIOS, Graphics, and Thunderbolt drivers/rmware as well as other associated drivers before
using the Dell Precision Dual USB Type-C Thunderbolt 3 Dock - TB18DC.
1
4Introduction

Package Contents
Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see
your invoice for contact information) if something is missing.
Docking Station
with Dual USB
Type-C
connector cable
180 W / 240 W
Power Adapter
Power Cord
Quick Setup
Guide (QSG)
2
Package Contents 5

Safety,
Environmental,
and Regulatory
Information
(SERI)
6Package Contents

Hardware Requirements
The Dell Precision Dual USB Type-C Thunderbolt 3 Dock - TB18DC is designed for use only with the Dell Precision 7000 Series laptops
(7730/7530) with dual Thunderbolt 3 ports.
3
Hardware Requirements 7

Identifying Parts and Features
Figure 1. Identifying Parts and Features — Front
Audio headset port USB 3.0 port with PowerShare
USB 3.0 port Power Adapter LED Indicator
Sleep/Wake up/Power button
IMPORTANT: The dock button is designed to replicate your system's power button. If you connect the TB18DC to supported
Dell computers, the dock button will work like your computer's power button and you can use it to "power on"/sleep/"force
shutdown" the computer.
NOTE: The dock button is not functional if connected to non-supported Dell computers or non-Dell computers.
4
8Identifying Parts and Features

Figure 2. Identifying Parts and Features — Back
Kensington Lock slot USB 2.0 port
HDMI port USB 3.0 port
DisplayPort (Mini and Full) Line-out
VGA port Power connector
Network connector (RJ-45)
Identifying Parts and Features 9

Important Information
You must update your computer’s BIOS and the Dell Docking Station drivers to the latest versions available at www.dell.com/support
before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer
or not functioning optimally.
Dell highly recommends the following applications to automate the installation of BIOS, rmware, driver, and critical updates specic to your
system and docking station:
• Dell | Update - for Dell XPS systems only.
• Dell Command | Update - for Dell Latitude, Dell Precision, or XPS systems.
These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support
Pick your system type from the list or enter the service tag of your system to get the right version for your computer.
NOTE: TB18DC dock connection to your computer is required in order for Dell Update to start software updates on the host
system.
Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. Alternatively, Dell recommends installing
the following BIOS, rmware, and drivers step-by-step in the prescribed order to ensure optimal performance:
Search for your system model name under Select a Product selection, or enter the service tag of your system to locate the Drivers &
Downloads page on the Dell support website (www.dell.com/support). Change the Operating System to view all available updates for your
system.
• Flash the latest Basic Input/Output System (BIOS) for the system. This is available in the "BIOS" section.
• Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section.
• Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section.
• Install the latest Intel HD Graphics Driver for the system. This is available in the "Video" section.
• Install the latest ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks &
Stands" section.
• Install the latest Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock and Dell Dock. This is available in the
"Docks & Stands" section.
• Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock and Dell Dock.This is available in the "Docks & Stands"
section.
• Restart the system.
• After the software update process completes, connect the AC adapter to the TB18DC dock rst and then attach the Thunderbolt 3
(Type-C) cable to the computer before using the docking station.
5
10 Important Information

Quick Setup of Hardware
1 Update your laptop's BIOS from www.dell.com/support/drivers
2 Update the laptop's and dock's drivers from www.dell.com/support/drivers
3 Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Precision USB
Type-C Thunderbolt 3 Dock TB18DC.
6
Quick Setup of Hardware 11

Figure 3. Connecting the AC Adapter
12 Quick Setup of Hardware

4 Connect the Thunderbolt 3 (Type-C) connector to the computer.
Figure 4. Connecting the Thunderbolt 3 (Type-C) connector
NOTE: On TB18DC-supported Dell computers, connecting the Thunderbolt 3 (Type-C) cable will auto wake-up the laptop
and connect any peripherals already attached. This behavior can be disabled in your BIOS Setup option “Wake on Dell USB-
C Docks”.
5 Follow the on-screen instructions to give the Dell Thunderbolt Dock permission to connect to your computer. See Thunderbolt Driver
Settings for more information.
6 Connect multiple displays to the docking station, as needed.
CAUTION: Ensure you place the dock away from the laptop to avoid hot air reux from the laptop's air vents.
Quick Setup of Hardware 13

Thunderbolt Settings and Security Options
Thunderbolt Driver Setting
1 Connect the Thunderbolt Device to the system. The Thunderbolt icon appears in the system tray.
2 An Authentication window pops up for the user to select the connection setting.
3 Right click on the Thunderbolt icon to View Attached Thunderbolt Devices.
7
14 Thunderbolt Settings and Security Options

4 Right click on the Thunderbolt Icon to view Thunderbolt Settings.
Thunderbolt Settings and Security Options 15

5 Click Details to view (Thunderbolt driver/rmware) version details
16 Thunderbolt Settings and Security Options

Thunderbolt Conguration
If Dell BIOS is used in your system, you may nd below Control options in Thunderbolt Conguration page in your BIOS Setup:
1 Enable Thunderbolt Technology Support (Enabled by default)
• When enabled, the Thunderbolt Technology feature, and associated ports and adapters are enabled.
• When disabled, the Thunderbolt Technology feature is disabled, and any connected Thunderbolt adapter devices are not available
in pre-boot or within the operating system.
2 Enable Thunderbolt Boot Support (Disabled by default)
• When enabled, the following Thunderbolt adapter features are enabled during Pre-boot: Thunderbolt adapter boot support, USB
device on Thunderbolt adapter support (including USB boot support). This allows Thunderbolt adapter peripheral devices and
USB devices connected to the Thunderbolt adapter to be used during BIOS pre-boot. However, setting this to “Enabled” will
override the Security Levels utilized within the operating system. When this setting is enabled, any Thunderbolt adapter
peripherals and USB devices connected to the Thunderbolt adapter port prior to booting the system can be used in pre-boot. As
long as the device remains connected, it will continue to function within the operating system, regardless of the Security Level set
in BIOS.
3 Enable Thunderbolt Adapter Pre-boot Modules (Disabled by default)
• When enabled, this setting will allow PCIe devices that are connected through a Thunderbolt adapter (i.e. PCIe devices behind the
Thunderbolt adapter) to execute the PCIe device’s UEFI Option ROM(s) (if present) during pre-boot.
• When disabled, this setting will prevent PCIe device Option ROMs from executing during pre-boot for PCIe devices connected
behind the Thunderbolt adapter.
NOTE: Enabling the “Enable Thunderbolt Adapter Boot Support“ or “Enable Thunderbolt Adapter Pre-boot Modules“ options
may allow devices connected to the Thunderbolt adapter during pre-boot to function in the operating system regardless of the
Security Level selected in BIOS Setup. The device will continue to operate in the operating system until it is disconnected. When
reconnected while within the operating system, the device will connect according to the Security Level and previous OS
authorizations.
Thunderbolt Settings and Security Options 17

Thunderbolt Security
The settings below congure the Thunderbolt adapter security settings within the operating system. Security Levels are not applicable or
enforced in the Pre-boot environment.
• No Security: Automatically connect to devices plugged into the Thunderbolt port.
• User Authorization: Approval is required for any new devices connected to the Thunderbolt port.
• Secure Connect: The Thunderbolt adapter port will only allow connection to devices that have been congured with a shared key.
NOTE: The rst time a Thunderbolt peripheral’s Unique ID is granted “always connect” PCIe access, a secure encrypted key
is written to the peripheral controller’s non-volatile memory and added to the host PC’s ACL list. Each time a peripheral’s
Unique ID is found on the ACL, the PC’s controller sends a security challenge and the response from the peripheral is then
veried before the PCIe connection is allowed. If the response is not valid, the user receives a connection permission prompt.
This capability, when enabled, prevents pre-SL2 capable peripherals from connecting to a PC; thereby preventing a potential
HW spoong of an approved device to generate a DMA exploit (beyond what is prevented with SL1).
• DisplayPort Only: Automatically connect to DisplayPort devices only. No Thunderbolt adapter or PCIe devices are allowed to connect.
In the BIOS of a Dell Thunderbolt-enabled PC, you will be able to congure the security settings of the Thunderbolt connection. You can
nd the conguration options in the BIOS path: System Conguration > USB / Thunderbolt Conguration.
No security Allow legacy Thunderbolt devices to auto-connect – the CM auto
connects a new device plugged in.
User Authorization Allow User Notification devices at minimum – the CM requests
connection approval from the host SW and auto-approval may be
given based on the Unique ID of the connecting device.
Secure Connect Allow one-time saved key devices at minimum – the CM requests
connection approval from the host SW and auto-approval is only
given if the host challenge to the device is acceptable.
DisplayPort Only Allow DisplayPort sinks to be connected (re-driver or DP tunnel, no
PCIe tunneling).
18 Thunderbolt Settings and Security Options

Setup of External Monitors
Updating the graphics drivers for your computer
The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is
recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section
NOTE:
1 For nVidia Discrete Graphics solutions on the Latitude E-Family and Mobile Precision computers:
a First, install the Intel Media Adapter Graphics Driver applicable to your computer.
b Second, install the nVidia Discrete Graphics Driver applicable to your computer.
2 For AMD Discrete Graphics solutions on the Latitude E-Family and Mobile Precision computers:
a First, install the Intel Media Adapter Graphics driver applicable to your computer.
b Second, install the AMD Discrete Graphics driver applicable to your computer.
Conguring your Monitors
If connecting two displays, follow these steps:
1 Click the icon list on the task bar.
2 Click the Intel HD Graphics utility on your taskbar as shown here.
3 Click Graphics Properties.
8
Setup of External Monitors 19

4 Click Display.
20 Setup of External Monitors