Dell Inspiron 11-3162 User manual

Inspiron 11 3000
Service Manual
Computer Model: Inspiron 11–3162/3164
Regulatory Model: P24T
Regulatory Type: P24T001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
©2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein
may be trademarks of their respective companies.
2016 - 09
Rev. A02

Contents
Before working inside your computer............................ 9
Before you begin ...................................................................................... 9
Safety instructions.................................................................................... 9
Recommended tools................................................................................10
Screw list..................................................................................................11
After working inside your computer..............................13
Removing the base cover............................................. 14
Procedure................................................................................................14
Replacing the base cover............................................. 19
Procedure................................................................................................19
Removing the battery.................................................. 20
Prerequisites........................................................................................... 20
Procedure............................................................................................... 20
Replacing the battery.................................................. 24
Procedure............................................................................................... 24
Post-requisites........................................................................................24
Removing the I/O board.............................................. 25
Prerequisites........................................................................................... 25
Procedure............................................................................................... 25
3

Replacing the I/O board...............................................28
Procedure............................................................................................... 28
Post-requisites........................................................................................28
Removing the memory module.....................................29
Prerequisites........................................................................................... 29
Procedure............................................................................................... 29
Replacing the memory module..................................... 31
Procedure................................................................................................31
Post-requisites........................................................................................32
Removing the hard drive..............................................33
Prerequisites........................................................................................... 33
Procedure............................................................................................... 33
Replacing the hard drive.............................................. 36
Procedure............................................................................................... 36
Post-requisites........................................................................................36
Removing the eMMC-card assembly........................... 37
Prerequisites........................................................................................... 37
Procedure............................................................................................... 37
Replacing the eMMC-card assembly........................... 39
Procedure............................................................................................... 39
Post-requisites........................................................................................39
Removing the power-adapter port...............................40
Prerequisites........................................................................................... 40
Procedure............................................................................................... 40
4

Replacing the power-adapter port............................... 42
Procedure............................................................................................... 42
Post-requisites........................................................................................42
Removing the wireless card......................................... 43
Prerequisites........................................................................................... 43
Procedure............................................................................................... 43
Replacing the wireless card......................................... 45
Procedure............................................................................................... 45
Post-requisites........................................................................................ 47
Removing the coin-cell battery....................................48
Prerequisites........................................................................................... 48
Procedure............................................................................................... 48
Replacing the coin-cell battery....................................50
Procedure...............................................................................................50
Post-requisites........................................................................................50
Removing the speaker..................................................51
Prerequisites............................................................................................51
Procedure................................................................................................51
Replacing the speaker..................................................53
Procedure............................................................................................... 53
Post-requisites........................................................................................53
Removing the display assembly................................... 54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 54
5

Replacing the display assembly....................................59
Procedure............................................................................................... 59
Post-requisites........................................................................................59
Removing the system board........................................ 60
Prerequisites...........................................................................................60
Procedure............................................................................................... 60
Replacing the system board.........................................64
Procedure............................................................................................... 64
Post-requisites........................................................................................65
Removing the palm rest and keyboard assembly..........66
Prerequisites...........................................................................................66
Procedure............................................................................................... 66
Replacing the palm rest and keyboard assembly..........68
Procedure............................................................................................... 68
Post-requisites........................................................................................68
Removing the display bezel..........................................69
Prerequisites...........................................................................................69
Procedure............................................................................................... 69
Replacing the display bezel.......................................... 72
Procedure............................................................................................... 72
Post-requisites........................................................................................ 72
Removing the display hinges........................................73
Prerequisites........................................................................................... 73
Procedure............................................................................................... 73
6

Replacing the display hinges........................................ 75
Procedure............................................................................................... 75
Post-requisites........................................................................................75
Removing the display panel..........................................76
Prerequisites........................................................................................... 76
Procedure............................................................................................... 76
Replacing the display panel..........................................79
Procedure............................................................................................... 79
Post-requisites........................................................................................79
Removing the camera..................................................80
Prerequisites...........................................................................................80
Procedure............................................................................................... 80
Replacing the camera.................................................. 83
Procedure............................................................................................... 83
Post-requisites........................................................................................83
Removing the display back-cover and antenna
assembly......................................................................84
Prerequisites........................................................................................... 84
Procedure............................................................................................... 84
Replacing the display back-cover and antenna
assembly......................................................................86
Procedure............................................................................................... 86
Post-requisites........................................................................................86
Flashing the BIOS........................................................ 87
7

Getting help and contacting Dell..................................88
Self-help resources................................................................................. 88
Contacting Dell....................................................................................... 89
8

Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system installed on
your computer.
– Windows 10: Click Start → Power → Shut down.
– Windows 8.1: On the Start screen, Click the power icon → Shut down.
– Windows 7: Click Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor, from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
6 Close the display and turn the computer over.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
9

WARNING: Disconnect all power sources before opening the computer
cover or panels. After you finish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface
is flat and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal
components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver
• Flat-head screwdriver
• Plastic scribe
10

Screw list
Component Secured to Screw type Quantity Screw image
Base cover
assembly
Palm rest and
keyboard
assembly
M2.5x6 9
Battery Palm rest and
keyboard
assembly
M2x3 3
I/O board Base cover M2x3 1
Hard-drive
assembly
Palm rest and
keyboard
assembly
M2x3 3
Hard-drive
bracket
Hard drive M3x3 4
eMMC-card
assembly
Palm rest and
keyboard
assembly
M2x3 3
Power-adapter
port
Palm rest and
keyboard
assembly
M2x3 1
Wireless card Palm rest and
keyboard
assembly
M2x3 1
Display-cable
bracket
System board M2x3 1
Display
assembly
Palm rest and
keyboard
assembly
M2.5x6 2
System board Palm rest and
keyboard
assembly
M2x2 1
11

Component Secured to Screw type Quantity Screw image
Display hinges Display back-
cover and
antenna
assembly
M2.5x2.5 4
Display panel Display back-
cover and
antenna
assembly
M1.2x2 4
12

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
13

Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
2 Using a plastic scribe, remove the screw cap from the base-cover assembly.
1 screw cap 2 plastic scribe
14

3 Remove the screws that secure the base-cover assembly to the palm-rest and
keyboard assembly.
1 screws (9) 2 base-cover assembly
15

4 Pry loose the left side of the base-cover assembly from the palm rest and
keyboard assembly.
1 palm-rest and keyboard
assembly 2 base-cover assembly
16

5 Slide the base-cover assembly to the right and release it from the HDMI and
USB ports.
1 base-cover assembly 2 USB port
3 HDMI port
17

6 Carefully turn over the base-cover assembly.
1 base-cover assembly 2 palm-rest and keyboard
assembly
7 Remove the I/O board.
18

Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Replace the I/O board.
CAUTION: To avoid damage to the computer, ensure that the USB and
HDMI port cut-outs on the base-cover assembly is correctly aligned
with the USB and HDMI ports on the palm rest and keyboard assembly.
2 Place the base-cover assembly on the palm rest and keyboard assembly while
aligning the USB and HDMI port cut-out on the base-cover assembly with the
USB and HDMI ports.
3 Slide the tabs on the base-cover assembly into the slots on the palm rest and
keyboard assembly and snap the base-cover assembly into place.
4 Replace the screws that secure the base-cover assembly to the palm rest and
keyboard assembly .
5 Replace the screw cap on the base-cover assembly.
19

Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Follow the procedure from step 1 to step 6 in “Removing the base cover”.
Procedure
1 Disconnect the battery cable from the system board.
20