Dell Inspiron 5570 User manual

Inspiron 15 5000
Service Manual
Computer Model: Inspiron 5570
Regulatory Model: P75F
Regulatory Type: P75F001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright ©2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 09
Rev. A00

Contents
Before working inside your computer........................... 12
Before you begin ..................................................................................... 12
Safety instructions................................................................................... 12
Recommended tools................................................................................ 13
Screw list................................................................................................. 13
After working inside your computer..............................18
Removing the optical drive........................................... 19
Procedure................................................................................................ 19
Replacing the optical drive........................................... 21
Procedure ............................................................................................... 21
Removing the base cover.............................................22
Prerequisites............................................................................................22
Procedure................................................................................................22
For computers shipped without optical drive...........................................25
Replacing the base cover............................................. 29
Procedure .............................................................................................. 29
For computers shipped without optical drive...........................................29
Post-requisites........................................................................................ 30
Removing the battery................................................... 31
Prerequisites............................................................................................ 31
Procedure................................................................................................ 31
3

Replacing the battery...................................................33
Procedure ...............................................................................................33
Post-requisites........................................................................................ 33
Removing the memory modules................................... 34
Prerequisites............................................................................................34
Procedure................................................................................................34
Replacing the memory modules................................... 36
Procedure .............................................................................................. 36
Post-requisites........................................................................................ 36
Removing the wireless card..........................................37
Prerequisites............................................................................................37
Procedure................................................................................................37
Replacing the wireless card..........................................39
Procedure............................................................................................... 39
Post-requisites........................................................................................ 40
Removing the optical-drive connector board................ 41
Prerequisites............................................................................................ 41
Procedure................................................................................................ 41
Replacing the optical-drive connector board................43
Procedure ...............................................................................................43
Post-requisites........................................................................................ 43
Removing the coin-cell battery.................................... 44
Prerequisites............................................................................................44
Procedure................................................................................................44
For computers shipped without optical drive.....................................45
4

Replacing the coin-cell battery.....................................47
Procedure................................................................................................47
For computers shipped without optical drive.....................................47
Post-requisites........................................................................................ 48
Removing the fan.........................................................49
Prerequisites........................................................................................... 49
Procedure............................................................................................... 49
Replacing the fan.........................................................52
Procedure .............................................................................................. 52
Post-requisites........................................................................................ 52
Removing the solid-state drive.................................... 53
Prerequisites........................................................................................... 53
Procedure............................................................................................... 53
Replacing the solid-state drive.....................................55
Procedure .............................................................................................. 55
Post-requisites........................................................................................ 56
Removing the hard drive.............................................. 57
Prerequisites............................................................................................57
Procedure................................................................................................57
Replacing the hard drive.............................................. 60
Procedure .............................................................................................. 60
Post-requisites........................................................................................ 60
Removing the touchpad................................................61
Prerequisites............................................................................................ 61
Procedure................................................................................................ 61
5

Replacing the touchpad............................................... 64
Procedure .............................................................................................. 64
Post-requisites........................................................................................ 64
Removing the speakers................................................65
Prerequisites........................................................................................... 65
Procedure............................................................................................... 65
Replacing the speakers................................................ 67
Procedure ...............................................................................................67
Post-requisites........................................................................................ 67
Removing the heat sink................................................68
Prerequisites........................................................................................... 68
Procedure............................................................................................... 68
Replacing the heat sink................................................70
Procedure ...............................................................................................70
Post-requisites........................................................................................ 70
Removing the power-adapter port................................71
Prerequisites............................................................................................ 71
Procedure................................................................................................ 71
Replacing the power-adapter port................................73
Procedure ...............................................................................................73
Post-requisites........................................................................................ 73
Removing the display assembly.................................... 74
Prerequisites............................................................................................74
Procedure................................................................................................74
6

Replacing the display assembly.................................... 79
Procedure ...............................................................................................79
Post-requisites........................................................................................ 80
Removing the I/O board............................................... 81
Prerequisites............................................................................................ 81
Procedure................................................................................................ 81
Procedure for computers shipped without optical drive.................... 82
Replacing the I/O board...............................................84
Procedure ...............................................................................................84
Post-requisites........................................................................................ 84
Removing the power-button board.............................. 85
Prerequisites........................................................................................... 85
Procedure............................................................................................... 85
Replacing the power-button board...............................88
Procedure .............................................................................................. 88
Post-requisites........................................................................................ 88
Removing the system board.........................................89
Prerequisites........................................................................................... 89
Procedure............................................................................................... 89
Replacing the system board.........................................93
Procedure ...............................................................................................93
Post-requisites........................................................................................ 94
Entering the Service Tag in the BIOS setup program...............................94
7

Removing the power button with ngerprint reader.... 95
Prerequisites........................................................................................... 95
Procedure............................................................................................... 95
Replacing the power button with ngerprint reader..... 97
Procedure ...............................................................................................97
Post-requisites........................................................................................ 98
Removing the palm rest and keyboard assembly.......... 99
Prerequisites........................................................................................... 99
Procedure..............................................................................................100
Replacing the palm rest and keyboard assembly......... 101
Procedure ..............................................................................................101
Post-requisites....................................................................................... 101
Removing the display bezel.........................................102
Prerequisites.......................................................................................... 102
Procedure.............................................................................................. 102
Replacing the display bezel.........................................104
Procedure .............................................................................................104
Post-requisites.......................................................................................104
Removing the camera.................................................105
Prerequisites..........................................................................................105
Procedure..............................................................................................105
Replacing the camera................................................. 107
Procedure ............................................................................................. 107
Post-requisites....................................................................................... 107
8

Removing the display panel........................................ 108
Prerequisites.......................................................................................... 108
Procedure..............................................................................................108
Replacing the display panel..........................................111
Procedure ...............................................................................................111
Post-requisites........................................................................................112
Removing the display hinges....................................... 113
Prerequisites...........................................................................................113
Procedure...............................................................................................113
Replacing the display hinges....................................... 115
Procedure ..............................................................................................115
Post-requisites....................................................................................... 115
Removing the display cable......................................... 116
Prerequisites...........................................................................................116
Procedure...............................................................................................116
Replacing the display cable......................................... 118
Procedure ..............................................................................................118
Post-requisites........................................................................................118
Removing the display back-cover and antenna
assembly..................................................................... 119
Prerequisites...........................................................................................119
Procedure...............................................................................................119
9

Replacing the display back-cover and antenna
assembly..................................................................... 121
Procedure ..............................................................................................121
Post-requisites........................................................................................121
Downloading drivers................................................... 122
Downloading the audio driver.................................................................122
Downloading the graphics driver............................................................122
Downloading the USB 3.0 driver............................................................ 123
Downloading the Wi-Fi driver.................................................................123
Downloading the media-card reader driver............................................ 123
Downloading the chipset driver..............................................................124
Downloading the network driver............................................................ 124
System setup............................................................. 126
Boot Sequence...................................................................................... 126
Navigation keys......................................................................................126
BIOS overview....................................................................................... 127
Entering BIOS setup program.................................................................127
System setup options............................................................................ 128
System and setup password....................................... 136
Assigning a system password and setup password................................ 136
Deleting or changing an existing system and or setup password............ 137
Clearing CMOS settings.........................................................................137
Clearing forgotten passwords................................................................ 138
Troubleshooting..........................................................139
Flashing the BIOS.................................................................................. 139
Flashing BIOS (USB key)....................................................................... 139
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................140
10

Running the ePSA diagnostics.........................................................140
System diagnostic lights......................................................................... 141
Flea power release................................................................................. 142
Wi-Fi power cycle.................................................................................. 143
Getting help and contacting Dell.................................144
Self-help resources................................................................................ 144
Contacting Dell...................................................................................... 145
11

Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
12

CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #1
• Plastic scribe
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm rest and
keyboard
assembly
M2x2 2
13

Component Secured to Screw type Quantity Screw image
NOTE:
Applicable
only for
computer
s shipped
with
optical
drive
Base cover Palm rest and
keyboard
assembly
M2x4 1
Base cover Palm rest and
keyboard
assembly
M2.5x7 6
Battery Palm rest and
keyboard
assembly
M2x3 4
Display panel Display back-
cover and
antenna
assembly
M2x2 4
Fan Palm rest and
keyboard
assembly
M2.5x5 3
Hard drive
assembly
Palm rest and
keyboard
assembly
M2x3 4
Hard-drive
bracket
Hard-drive M3x3 4
Heat sink System board M2x3 3
14

Component Secured to Screw type Quantity Screw image
NOTE:
Applicable
for
computer
s shipped
with
discrete
congurat
ion.
Hinges Palm rest and
keyboard
assembly
M2.5x5 • 5
(For
comp
uters
shipp
ed
with
optic
al
drive)
• 6
(For
comp
uters
shipp
ed
witho
ut
optic
al
drive)
Hinge brackets Display back-
cover and
antenna
assembly
(M2.5x2.5) 8
Hinge brackets Display back-
cover and
antenna
assembly
M2x2 2
15

Component Secured to Screw type Quantity Screw image
I/O board Palm rest and
keyboard
assembly
M2x4 1
Optical-drive
bracket
(optional)
Optical drive M2x3 2
Optical-drive
connector
board (optional)
Palm rest and
keyboard
assembly
M2x2 Big
Head
1
Power-adapter
port
Palm rest and
keyboard
assembly
M2x2 1
Power-button
board
Palm rest and
keyboard
assembly
M2x3 1
Power button
with ngerprint
reader
(optional)
Palm rest and
keyboard
assembly
M2x2 1
Solid-state
drive
NOTE:
Applicable
for
computer
s shipped
with M.2
SATA
solid-state
drive.
Palm rest and
keyboard
assembly
M2x2.2 1
System board Palm rest and
keyboard
assembly
M2x4 1
Touchpad Palm rest and
keyboard
assembly
M2x2 4
16

Component Secured to Screw type Quantity Screw image
Wireless-card
bracket
System board M2x3 1
17

After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
18

Removing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Applicable only for computers that are shipped with optical drive.
1 Remove the screw (M2x2) that secures the optical-drive assembly to the base
cover.
2 Using a screwdriver, push the optical drive through the slot to release the
optical-drive assembly out of the optical-drive bay.
3 Slide the optical-drive assembly out of the optical-drive bay.
19

4 Remove the two screws (M2x3) that secure the optical-drive bracket to the
optical drive.
5 Remove the optical-drive bracket from optical drive.
6 Pull the optical-drive bezel carefully to remove it from the optical drive.
20