Dell XPS 17 9710 Operation and maintenance manual

XPS 17 9710
Setup and Specifications
Regulatory Model: P92F
Regulatory Type: P92F002
July 2021
Rev. A01

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Chapter 1: Set up your XPS 17 9710............................................................................................... 4
Chapter 2: Views of XPS 17 9710................................................................................................... 6
Left..........................................................................................................................................................................................6
Right....................................................................................................................................................................................... 6
Top.......................................................................................................................................................................................... 7
Front....................................................................................................................................................................................... 8
Bottom................................................................................................................................................................................... 9
Chapter 3: Specifications of XPS 17 9710..................................................................................... 10
Dimensions and weight.....................................................................................................................................................10
Processor............................................................................................................................................................................. 10
Chipset.................................................................................................................................................................................. 11
Operating system................................................................................................................................................................11
Memory................................................................................................................................................................................. 11
Internal slots........................................................................................................................................................................12
External ports......................................................................................................................................................................12
Wireless module..................................................................................................................................................................12
Audio..................................................................................................................................................................................... 13
Storage................................................................................................................................................................................. 13
Media-card reader............................................................................................................................................................. 14
Keyboard.............................................................................................................................................................................. 14
Camera................................................................................................................................................................................. 15
Touchpad............................................................................................................................................................................. 15
Power adapter.................................................................................................................................................................... 16
Battery..................................................................................................................................................................................16
Display................................................................................................................................................................................... 17
Fingerprint reader.............................................................................................................................................................. 18
GPU—Integrated...............................................................................................................................................................18
GPU—Discrete...................................................................................................................................................................18
Operating and storage environment..............................................................................................................................19
Chapter 4: ComfortView Plus...................................................................................................... 20
Chapter 5: Keyboard shortcuts of XPS 17 9710.............................................................................21
Chapter 6: Getting help and contacting Dell................................................................................ 23
Contents
Contents 3

Set up your XPS 17 9710
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
1. Connect the power adapter and press the power button.
NOTE: You can charge your XPS 17 9710 by connecting the power adapter to one of the USB Type-C Thunderbolt 4
ports that are located on either side of your computer.
NOTE: The battery may go into power-saving mode during shipment to conserve charge on the battery. Ensure that the
power adapter is connected to your computer when it is turned on for the first time.
2. Finish Windows setup.
Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:
●Connect to a network for Windows updates.
NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when
prompted.
●If connected to the Internet, sign in with or create a Microsoft account. If not connected to the Internet, create an
offline account.
●On the Support and Protection screen, enter your contact details.
3. Locate and use Dell apps from the Windows Start menu—Recommended.
1
4 Set up your XPS 17 9710

Table 1. Locate Dell apps
Resources Description
My Dell
Centralized location for key Dell applications, help articles, and other important information about
your computer. It also notifies you about the warranty status, recommended accessories, and
software updates if available.
SupportAssist
SupportAssist proactively and predictively identifies hardware and software issues on your
computer and automates the engagement process with Dell Technical support. It addresses
performance and stabilization issues, prevents security threats, monitors and detects hardware
failures. For more information, see SupportAssist for Home PCs User's Guide on www.dell.com/
serviceabilitytools. To navigate to SupportAssist for Home PCs User's Guide, click SupportAssist
and then, click SupportAssist for Home PCs User's Guide.
NOTE: In SupportAssist, click the warranty expiry date to renew or upgrade your warranty.
Dell Update
Updates your computer with critical fixes and latest device drivers as they become available.
For more information about using Dell Update, see the knowledge base article SLN305843 at
www.dell.com/support.
Dell Digital Delivery
Download software applications, which are purchased but not pre-installed on your computer.
For more information about using Dell Digital Delivery, see the knowledge base article 153764 at
www.dell.com/support.
Set up your XPS 17 9710 5

Views of XPS 17 9710
Left
1. Security-cable slot (wedge-shaped)
Connect a security cable to prevent unauthorized movement of your computer.
2. Thunderbolt 4 ports (2)
Supports USB 3.2 Gen 2, DisplayPort 1.4 (supporting up to HBR3), Thunderbolt 4 and also enables you to connect to an
external display using a display adapter. Provides data transfer rates up to 10 Gbps for USB 3.2 Gen 2 and up to 40 Gbps
for Thunderbolt 4. Supports Power Delivery that enables two-way power supply between devices. Provides up to 5 V power
output that enables faster charging.
NOTE: You can connect a Dell Docking Station to one of these two Thunderbolt 4 ports. For more information, see the
knowledge base article SLN286158 at www.dell.com/support.
NOTE: There is a total of four Thunderbolt 4 ports on this computer. Connect the USB Type-C power adapter to only
one of the four USB Type-C ports.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
Right
1. Thunderbolt 4 ports (2)
Supports USB 3.2 Gen 2, DisplayPort 1.4 (supporting up to HBR3), Thunderbolt 4 and also enables you to connect to an
external display using a display adapter. Provides data transfer rates up to 10 Gbps for USB 3.2 Gen 2 and up to 40 Gbps
for Thunderbolt 4. Supports Power Delivery that enables two-way power supply between devices. Provides up to 5 V power
output that enables faster charging.
NOTE: You can connect a Dell Docking Station to one of these two Thunderbolt 4 ports. For more information, see the
knowledge base article SLN286158 at www.dell.com/support.
NOTE: There is a total of four Thunderbolt 4 ports on this computer. Connect the USB Type-C power adapter to only
one of the four USB Type-C ports.
NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
2. SD-card slot
2
6 Views of XPS 17 9710

Reads from and writes to the SD card. The computer supports the following card types:
●Secure Digital (SD)
●Secure Digital High Capacity (SDHC)
●Secure Digital Extended Capacity (SDXC)
3. Universal audio jack
Connect headphones or a headset (headphone and microphone combo).
Top
1. Microphones (2)
Provide digital sound input for audio recording, voice calls, and so on.
2. Power button with fingerprint reader
Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.
When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power
button for 10 seconds to force shut-down the computer.
Place your finger on the power button to log in with the fingerprint reader.
NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at
www.dell.com/support/manuals.
NOTE: In Windows 10, Windows Hello supports a defined number of fingerprints per account. For more information
about configuring your fingerprint reader with Windows Hello, see the knowledge base article 000142015 at
www.dell.com/support.
3. Right speaker
Provides audio output.
4. Right-click area
Press to right-click.
Views of XPS 17 9710 7

NOTE: The right-click area is enabled when you touch the touchpad.
5. Left-click area
Press to left-click.
NOTE: The left-click area is enabled when you touch the touchpad.
6. Precision touchpad
Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click.
NOTE: The top and the sides of the touchpad—8.20 mm (0.32 in.) from the edges—are disabled. This prevents
unintended movements of the mouse pointer when using the keyboard.
NOTE: The touchpad area of the computer is large and your palms may inadvertently touch the touchpad corners when
the touchpad is in use. To prevent this, touches within the 1 cm (0.39 in.) x 1 cm (0.39 in.) corners of the touchpad are
ignored if other touches are detected in the touchpad outside of these corners.
7. Left speaker
Provides audio output.
Front
1. Infrared emitter
Emits infrared light, which enables the infrared camera to sense and track motion.
2. Ambient-light sensor
The sensor detects the ambient light and automatically adjusts the keyboard backlight and display brightness.
3. RGB-infrared camera
This combined camera supports both infrared Windows Hello facial recognition and standard RGB imaging for photos and
videos.
8 Views of XPS 17 9710

4. Camera-status light
Turns on when the camera is in use.
5. Infrared emitter
Emits infrared light, which enables the infrared camera to sense and track motion.
6. Battery-status light
Indicates the battery-charge status.
Bottom
1. Left speaker
Provides audio output.
2. Right speaker
Provides audio output.
3. Service Tag label
The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware
components in your computer and access warranty information.
Views of XPS 17 9710 9

Specifications of XPS 17 9710
Dimensions and weight
The following table lists the height, width, depth, and weight of your XPS 17 9710.
Table 2. Dimensions and weight
Description Values
Height:
Front height 8.67 mm (0.34 in.)
Rear height 13.15 mm (0.52 in.)
Width 374.48 mm (14.74 in.)
Depth 248.08 mm (9.77 in.)
Weight
NOTE: The weight of your computer depends on the
configuration ordered and manufacturing variability.
2.53 kg (5.58 lb) (maximum)
Processor
The following table lists the details of the processors supported by your XPS 17 9710.
Table 3. Processor
Description Option one Option two Option three Option four
Processor type 11th Generation Intel
Core i5-11400H
11th Generation Intel
Core i7-11800H
11th Generation Intel
Core i9-11900H
11th Generation Intel Core
i9-11980HK
Processor wattage 45 W 45 W 45 W 45 W
Processor core count 6 8 8 8
Processor thread
count 12 16 16 16
Processor speed 2.70 GHz to 4.50 GHz 2.30 GHz to 4.60 GHz 2.50 GHz to 4.90 GHz 2.60 GHz to 5 GHz
Processor cache 12 MB 24 MB 24 MB 24 MB
Integrated graphics Intel UHD Graphics Intel UHD Graphics Intel UHD Graphics Intel UHD Graphics
3
10 Specifications of XPS 17 9710

Chipset
The following table lists the details of the chipset supported by your XPS 17 9710.
Table 4. Chipset
Description Values
Chipset Intel WM590
Processor 11th Generation Intel Core i5/i7/i9
DRAM bus width 64-bit
Flash EPROM 32 MB
PCIe bus Up to PCIe Gen 4.0
Operating system
Your XPS 17 9710 supports the following operating systems:
●Windows 10 Home, 64-bit
●Windows 10 Pro, 64-bit
Memory
The following table lists the memory specifications of your XPS 17 9710.
Table 5. Memory specifications
Description Values
Memory slots Two-SODIMM slots
Memory type DDR4
Memory speed 3200 MHz
Maximum memory configuration 64 GB
Minimum memory configuration 8 GB
Memory size per slot 4 GB, 8 GB, 16 GB, or 32 GB
Memory configurations supported ●8 GB, 2 x 4 GB, DDR4, 3200 MHz, dual-channel
●16 GB, 2 x 8 GB, DDR4, 3200 MHz, dual-channel
●32 GB, 2 x 16 GB, DDR4, 3200 MHz, dual-channel
●64 GB, 2 x 32 GB, DDR4, 3200 MHz, dual-channel
Specifications of XPS 17 9710 11

Internal slots
The following table lists the internal slots of your XPS 17 9710.
Table 6. Internal slots
Description Values
M.2 Two M.2 slots for M.2 2230/2280 solid-state drives
NOTE: To learn more about the features of different
types of M.2 cards, see the knowledge base article
000144170 at www.dell.com/support.
External ports
The following table lists the external ports on your XPS 17 9710.
Table 7. External ports
Description Values
USB ports Four Thunderbolt 4 ports
NOTE: Connect the USB Type-C power adapter to only
one of the four Thunderbolt 4 ports.
NOTE: You can connect a Dell Docking Station to this
port. For more information, see the knowledge base article
SLN286158 at www.dell.com/support.
Audio port One universal audio jack
Video port/ports Four Thunderbolt 4 ports
NOTE: A USB Type-C to DisplayPort adapter (sold
separately) is required to connect a DisplayPort device.
Media-card reader One SD-card slot
Power-adapter port DC-IN through one of the four Thunderbolt 4 ports
NOTE: You can connect a Dell Docking Station to this
port. For more information, see the knowledge base article
SLN286158 at www.dell.com/support.
Security-cable slot Security-cable slot (wedge-shaped)
Wireless module
The following table lists the Wireless Local Area Network (WLAN) module specifications of your XPS 17 9710.
NOTE: The wireless module is integrated on the system board.
Table 8. Wireless module specifications
Description Values
Model number Killer 1650s
Transfer rate Up to 2400 Mbps
12 Specifications of XPS 17 9710

Table 8. Wireless module specifications (continued)
Description Values
Frequency bands supported 2.40 GHz/5 GHz
Wireless standards ●Wi-Fi 802.11a/b/g
●Wi-Fi 4 (WiFi 802.11n)
●Wi-Fi 5 (WiFi 802.11ac)
●Wi-Fi 6 (WiFi 802.11ax)
Encryption ●64-bit/128-bit WEP
●AES-CCMP
●TKIP
Bluetooth Bluetooth 5.1
Audio
The following table lists the audio specifications of your XPS 17 9710.
Table 9. Audio specifications
Description Values
Audio controller Realtek ALC711-CG
Stereo conversion Supported
Internal audio interface SoundWire
External audio interface Universal audio jack
Number of speakers 2-way speaker
Internal-speaker amplifier Realtek ALC1309D
External volume controls Supported
Speaker output:
Average speaker output 2 W
Peak speaker output 2.50 W
Subwoofer output Supported
Microphone Digital-array microphones
Storage
This section lists the storage options on your XPS 17 9710.
Your XPS 17 9710 supports one of the following storage options:
●One M.2 2230 solid-state drive (requires an extender, sold separately)
●One M.2 2280 solid-state drive
●Two M.2 2280 solid-state drives
●One M.2 2230 solid-state drive (requires an extender, sold separately) and one M.2 2280 solid-state drive
Specifications of XPS 17 9710 13

Table 10. Storage specifications
Storage type Interface type Capacity
M.2 2230 solid-state drive PCIe NVMe Gen3 x4, up to 32 Gbps Up to 256 GB
M.2 2280 solid-state drive PCIe NVMe Gen3 x4, up to 32 Gbps Up to 1 TB
M.2 2280 solid-state drive PCIe NVMe Gen4 x4, up to 64 Gbps Up to 4 TB
Media-card reader
The following table lists the media cards supported by your XPS 17 9710.
Table 11. Media-card reader specifications
Description Values
Media-card type One SD-card slot
Media-cards supported ●Secure Digital (SD)
●Secure Digital High Capacity (SDHC)
●Secure Digital Extended Capacity (SDXC)
NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card
installed in your computer.
Keyboard
The following table lists the keyboard specifications of your XPS 17 9710.
Table 12. Keyboard specifications
Description Values
Keyboard type Standard backlit keyboard
Keyboard layout QWERTY
Number of keys ●United States and Canada: 79 keys
●United Kingdom: 80 keys
●Japan: 83 keys
Keyboard size X = 19.05 mm key pitch
Y = 18.05 mm key pitch
Keyboard shortcuts Some keys on your keyboard have two symbols on them.
These keys can be used to type alternate characters or to
perform secondary functions. To type the alternate character,
press Shift and the desired key. To perform secondary
functions, press Fn and the desired key.
NOTE: You can define the primary behavior of the
function keys (F1–F12) changing Function Key Behavior
in BIOS setup program.
For more information, see Keyboard shortcuts.
14 Specifications of XPS 17 9710

Camera
The following table lists the camera specifications of your XPS 17 9710.
Table 13. Camera specifications
Description Values
Number of cameras One
Camera type HD RGB IR camera
Camera location Front
Camera sensor type CMOS-sensor technology
Camera resolution:
Still image 0.92 megapixel
Video 1280 x 720 (HD) at 30 fps
Infrared camera resolution:
Still image 0.20 megapixel
Video 576 x 360 (VGA) at 15 fps
Diagonal viewing angle:
Camera 78.5 degrees
Infrared camera 78.5 degrees
Touchpad
The following table lists the touchpad specifications of your XPS 17 9710.
Table 14. Touchpad specifications
Description Values
Touchpad resolution:
Horizontal 4655
Vertical 2731
Touchpad dimensions:
Horizontal 150 mm (5.91 in.)
Vertical 89 mm (3.50 in.)
Touchpad gestures For more information about touchpad gestures available
on Windows 10, see the Microsoft knowledge base article
4027871 at support.microsoft.com.
Specifications of XPS 17 9710 15

Power adapter
The following table lists the power adapter specifications of your XPS 17 9710.
Table 15. Power adapter specifications
Description Option one Option two
Type 90 W USB Type-C 130 W USB Type-C
Input voltage 100 VAC–240 VAC 100 VAC–240 VAC
Input frequency 50 Hz–60 Hz 50 Hz–60 Hz
Input current (maximum) 1.50 A 1.80 A
Output current (continuous) ●20 V/4.50 A
●15 V/3 A
●9 V/3 A
●5 V/3 A
●20 V/6.5 A
●5 V/1 A
Rated output voltage ●20 VDC
●15 VDC
●9 VDC
●5 VDC
●20 VDC
●5 VDC
Temperature range:
Operating 0 °C to 40°C (32°F to 104°F) 0°C to 40°C (32 °F to 104°F)
Storage -40°C to 70°C (-40°F to 158°F) -40°C to 70°C (-40°F to 158°F)
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.
Battery
The following table lists the battery specifications of your XPS 17 9710.
Table 16. Battery specifications
Description Option one Option two
Battery type 3-cell (56 Wh) "smart" lithium-ion 6-cell (97 Wh) "smart" lithium-ion
Battery voltage 11.40 VDC 11.40 VDC
Battery weight (maximum) 0.27 kg (0.60 lb) 0.385 kg (0.85 lb)
Battery dimensions:
Height 8.45 mm (0.33 in.) 8.45 mm (0.33 in.)
Width 69.70 mm (2.74 in.) 69.70 mm (2.74 in.)
Depth 330.65 mm (13.02 in.) 330.65 mm (13.02 in.)
Temperature range:
16 Specifications of XPS 17 9710

Table 16. Battery specifications (continued)
Description Option one Option two
Operating ●Charge: 0°C to 50°C (32°F to
122°F)
●Discharge: 0°C to 60°C (32°F to
140°F)
●Charge: 0°C to 50°C (32°F to 122°F)
●Discharge: 0°C to 60°C (32°F to
140°F)
Storage –20°C to 60°C (-4°F to 140°F) –20°C to 60°C (-4°F to 140°F)
Battery operating time Varies depending on operating
conditions and can significantly
reduce under certain power-intensive
conditions.
Varies depending on operating conditions
and can significantly reduce under certain
power-intensive conditions.
Battery charging time (approximate)
NOTE: Control the charging time,
duration, start and end time, and so
on using the Dell Power Manager
application. For more information on
the Dell Power Manager see, Me and
My Dell on www.dell.com.
●Standard charge, 0°C to 50°C
(32°F to 122°F): 4 hours
●ExpressCharge, 0°C to 15°C
(32°F to 59°F): 4 hours
●ExpressCharge, 16°C to 45°C
(60.80°F to 113°F): 2 hours
●ExpressCharge, 46°C to 50°C
(114.80°F to 122°F): 3 hours
●Standard charge, 0°C to 50°C (32°F
to 122°F): 4 hours
●ExpressCharge, 0°C to 15°C (32°F to
59°F): 4 hours
●ExpressCharge, 16°C to 45°C
(60.80°F to 113°F): 2 hours
●ExpressCharge, 46°C to 50°C
(114.80°F to 122°F): 3 hours
Coin-cell battery Not supported Not supported
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing
the device outside these ranges may impact the performance of specific components.
Display
The following table lists the display specifications of your XPS 17 9710.
Table 17. Display specifications
Description Option one Option two
Display type Full High Definition (FHD+) Ultra High Definition (UHD+)
Display-panel technology Wide-Viewing Angle (WVA) Wide-Viewing Angle (WVA)
Display-panel dimensions (active area):
Height 366.34 mm (14.42 in.) 366.34 mm (14.42 in.)
Width 228.96 mm (9.01 in.) 228.96 mm (9.01 in.)
Diagonal 432 mm (17 in.) 432 mm (17 in.)
Display-panel native resolution 1920 x 1200 3840 x 2400
Luminance (typical) 500 nits 500 nits
Megapixels 2.3 9.2
Color gamut sRGB 100% (minimum) Adobe 100% min; DCI-P3 99% typ, 95%
min
Pixels Per Inch (PPI) 133 266
Specifications of XPS 17 9710 17

Table 17. Display specifications (continued)
Description Option one Option two
Contrast ratio (typical) 1650:1 1600:1
Response time (maximum) 35 ms 35 ms
Refresh rate 60 Hz 60 Hz
Horizontal view angle +/- 85 degrees +/- 85 degrees
Vertical view angle +/- 85 degrees +/- 85 degrees
Pixel pitch 0.1908 mm 0.0954 mm
Power consumption (maximum) 5.06 W 13.73 W
Anti-glare vs glossy finish Anti-glare Anti-reflective
Touch options No Yes
Fingerprint reader
The following table lists the fingerprint-reader specifications of your XPS 17 9710.
Table 18. Fingerprint reader specifications
Description Values
Fingerprint-reader sensor technology Capacitive
Fingerprint-reader sensor resolution 500 dpi
Fingerprint-reader sensor pixel size 108 x 88
GPU—Integrated
The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your XPS 17 9710.
Table 19. GPU—Integrated
Controller Memory size Processor
Intel UHD Graphics Shared system memory 11th Generation Intel Core i5/i7/i9
GPU—Discrete
The following table lists the specifications of the discrete Graphics Processing Unit (GPU) supported by your XPS 17 9710.
Table 20. GPU—Discrete
Controller Memory size Memory type
NVIDIA GeForce RTX 3050 4 GB GDDR6
NVIDIA GeForce RTX 3060 Max-Q 6 GB GDDR6
18 Specifications of XPS 17 9710

Operating and storage environment
This table lists the operating and storage specifications of your XPS 17 9710.
Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 21. Computer environment
Description Operating Storage
Temperature range 0°C to 35°C (32°F to 95°F) -40°C to 65°C (-40°F to 149°F)
Relative humidity (maximum) 10% to 90% (noncondensing) 0% to 95% (noncondensing)
Vibration (maximum)*0.66 GRMS 1.30 GRMS
Shock (maximum) 110 G† 160 G†
Altitude range -15.2 m to 3,048 m (-49.87 ft to 10,000
ft)
-15.2 m to 10,668 m (-49.87 ft to 35,000
ft)
CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the
device outside these ranges may impact the performance of specific components.
* Measured using a random vibration spectrum that simulates user environment.
† Measured using a 2 ms half-sine pulse when the hard drive is in use.
Specifications of XPS 17 9710 19

ComfortView Plus
WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain,
eye fatigue, or damage to the eyes.
Blue light is a color in the light spectrum which has a short wavelength and high energy. Chronic exposure to blue light,
particularly from digital sources, may disrupt sleep patterns and cause long-term effects such as eye strain, eye fatigue, or
damage to the eyes.
The display on this computer is designed to minimize blue light and complies with TÜV Rheinland's requirement for low blue light
displays.
Low blue light mode is enabled at the factory, so no further configuration is necessary.
To reduce the risk of eye strain, it is also recommended that you:
●Position the display at a comfortable viewing distance between 20 and 28 inches (50 and 70 cm) from your eyes.
●Blink frequently to moisten your eyes, wet your eyes with water, or apply suitable eye drops.
●Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each
break.
●Take an extended break for 20 minutes every two hours.
4
20 ComfortView Plus