Dell P Series Use and care manual

Firmware Update Instruction User's Guide | 1
Firmware Update Instruction User's Guide
Overview
Firmware update tool is an application used to update monitor firmware.
Firmware Update Pre-requisites
1The monitor must be connected to a power source during the firmware updating process.
2Make sure there is only ONE video input source, e.g. DisplayPort, HDMI, or USB Type-C,
from the computer to the monitor.
NOTE: Ensure that all other video cables between the monitor and the computer are
unplugged.

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3Connect the USB upstream cable or USB Type-C cable directly between the monitor and
your computer. Do not use any other device between this connection.
USB Type-C
USB Type-A
or
NOTE: Ensure that other USB cables and USB devices between the monitor and the
computer are unplugged.
NOTE: Disconnect all other monitors from the notebook or desktop. This will ensure that
only one display is connected while conducting firmware update.
NOTE: It is recommended to update the firmware with a notebook as the monitor screen
may go blank during the firmware update process.
NOTE: Do not unplug the USB upstream cable or USB Type-C cable till the updating
process finishes.
NOTE: Please disable sleep mode before you launch the firmware update.
NOTE: Update one monitor at a time. Do not conduct firmware update on multiple
monitors at a given time.

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Installation
1Download the pkg file (e.g. Dell_P3424WE_FWUpdate_M2B102_macOS.pkg) and
double-click it to launch the installer.
2Follow the installation steps and input the administrator password if required.

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3The Firmware Update Utility will be launched automatically after the installation
completes.

Firmware Update Instruction User's Guide | 5
Updating firmware
1Initializing for device status.
2For macOS 10.15 Catalina or later versions, Security & Privacy setting dialogue is opened
automatically. Please enable privacy permission for firmwareupdater.

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If Accessibility permission is not granted, the following message appears. Press close to
exit firmwareupdater and monitor firmware update will not proceed.
3The utility will load the firmware file automatically. Or, you can select your file manually by
clicking and navigating to the UPG firmware file.
4Click Update. The utility will start updating the new firmware.

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5Once the updating process is completed, please follow the on-screen instructions to re-
start your monitor.
NOTE: Update takes up to 12 minutes. Do not power off or disconnect cable while
updating.
NOTE: If you experience problems during or after update, refer to
Troub l e sho oti ng

Errors Possible Solutions
File permission error •Try saving the firmware file in another location.
•Check if the firmware file has read permission.
•Check if you have owner rights for the firmware file.
•Or, run this utility with administrator privileges.
Monitor not detected •Follow
Firmware Update Pre-requisites to check if the power and USB
cables are properly connected to your computer and reopen the Monitor
Firmware Update Utility.
•In USB of the OSD menu, make sure the USB port is set to the
corresponding input signal.
Write protection error Re-try updating with the following steps:
Flash erase error
Update error
Monitor firmware checksum
error
USB device inactive after
new firmware installation.
Re-try the updating steps from 1 to 4 as stated above.
A warning message appears:
“Firmware update was not
completed. Please update
the monitor firmware again.”
Re-try updating the monitor’s firmware. Do not turn off the ISP tool until the
update is complete.
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Tro ub l eshooting
1Close the Monitor Firmware Update Utility.
2Turn off the monitor by pressing the power button.
3Re-plug the power cord.
4Turn on the monitor.
5Try updating again with the Monitor Firmware Update Utility.