Dell DR4000 Restore Manager User manual

Dell DR4000 Systems
Owner’s Manual
Regulatory Model E13S Series
Regulatory Type E13S001
book.book Page 1 Friday, January 6, 2012 2:11 PM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2012 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerVault™ are trademarks of Dell Inc.
Othertrademarksandtradenamesmaybeusedinthispublicationtorefertoeithertheentitiesclaiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model E13S Series
Regulatory Type E13S001
2012 - 1 Rev. A00
book.book Page 2 Friday, January 6, 2012 2:11 PM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 14
Back-Panel Features and Indicators . . . . . . . . . . 15
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 17
NVRAM Card Indicator Codes . . . . . . . . . . . . . . 17
Power Indicator Codes . . . . . . . . . . . . . . . . . 18
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 19
System Messages . . . . . . . . . . . . . . . . . . . . 22
Warning Messages . . . . . . . . . . . . . . . . . . . 37
Diagnostics Messages . . . . . . . . . . . . . . . . . 37
Alert Messages . . . . . . . . . . . . . . . . . . . . . 37
Other Information You May Need . . . . . . . . . . . . 38
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 39
Entering the System Setup Program . . . . . . . . . . . 39
Responding to Error Messages. . . . . . . . . . . 39
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4Contents
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . . 40
System Setup Options . . . . . . . . . . . . . . . . . . 41
Main Screen . . . . . . . . . . . . . . . . . . . . 41
Memory Settings Screen . . . . . . . . . . . . . . 43
Processor Settings Screen . . . . . . . . . . . . . 43
Boot Settings Screen . . . . . . . . . . . . . . . . 45
Integrated Devices Screen . . . . . . . . . . . . . 45
PCI IRQ Assignments Screen . . . . . . . . . . . . 46
Serial Communication Screen . . . . . . . . . . . 47
Power Management Screen . . . . . . . . . . . . 48
System Security Screen . . . . . . . . . . . . . . 48
Exit Screen . . . . . . . . . . . . . . . . . . . . . 50
System and Setup Password Features. . . . . . . . . . 51
Using the System Password . . . . . . . . . . . . 51
Using the Setup Password . . . . . . . . . . . . . 53
Embedded System Management. . . . . . . . . . . . . 54
Baseboard Management Controller Configuration . . . 55
Entering the BMC Setup Module . . . . . . . . . . 55
iDRAC Configuration Utility . . . . . . . . . . . . . . . 56
Entering the iDRAC Configuration Utility . . . . . . 56
3 Installing System Components . . . . . . . 57
Recommended Tools . . . . . . . . . . . . . . . . . . . 57
Inside the System. . . . . . . . . . . . . . . . . . . . . 57
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 59
Removing the Front Bezel. . . . . . . . . . . . . . 59
Installing the Front Bezel . . . . . . . . . . . . . . 60
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Contents 5
Opening and Closing the System . . . . . . . . . . . . 60
Opening the System . . . . . . . . . . . . . . . . 60
Closing the System . . . . . . . . . . . . . . . . . 61
Cooling Shroud. . . . . . . . . . . . . . . . . . . . . . 62
Removing the Cooling Shroud . . . . . . . . . . . 62
Installing the Cooling Shroud. . . . . . . . . . . . 63
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 63
Removing a Hard-Drive Blank . . . . . . . . . . . 63
Installing a Hard-Drive Blank. . . . . . . . . . . . 64
Removing a Hot-Swap Hard Drive . . . . . . . . . 64
Installing a Hot-Swap Hard Drive . . . . . . . . . 65
Removing a Hard Drive From a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 66
Installing a Hard Drive Into a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 67
Internal Hard Drives . . . . . . . . . . . . . . . . . . . 67
Removing an Internal Hard Drive Bay . . . . . . . 67
Installing an Internal Hard-Drive Bay . . . . . . . 69
Removing an Internal Hard Drive From the
Internal Hard-Drive Bay . . . . . . . . . . . . . . 69
Installing a Hard Drive Into a Hard-Drive
Bay . . . . . . . . . . . . . . . . . . . . . . . . . 70
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 71
Removing a Cooling Fan . . . . . . . . . . . . . . 71
Installing a Cooling Fan. . . . . . . . . . . . . . . 73
Power Supplies . . . . . . . . . . . . . . . . . . . . . 74
Removing a Power Supply . . . . . . . . . . . . . 74
Installing a Power Supply . . . . . . . . . . . . . 75
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6Contents
System Memory . . . . . . . . . . . . . . . . . . . . . 76
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . . 76
Mode-Specific Guidelines . . . . . . . . . . . . . 77
Removing Memory Modules . . . . . . . . . . . . 78
Installing Memory Modules. . . . . . . . . . . . . 79
Expansion Cards and Expansion-Card Risers . . . . . . 81
Expansion Card Installation Guidelines. . . . . . . 81
Removing an Expansion Card. . . . . . . . . . . . 82
Removing an Expansion-Card Riser . . . . . . . . 83
Installing an Expansion Card . . . . . . . . . . . . 84
Installing an Expansion-Card Riser . . . . . . . . . 86
Integrated Storage Controller Card . . . . . . . . . . . 86
Removing the Storage Controller Card . . . . . . . 87
Installing the Storage Controller Card . . . . . . . 89
iDRAC6 Express Card . . . . . . . . . . . . . . . . . . 90
Removing an iDRAC6 Express Card. . . . . . . . . 90
Installing an iDRAC6 Express Card . . . . . . . . . 91
iDRAC6 Enterprise Card . . . . . . . . . . . . . . . . . 93
Removing an iDRAC6 Enterprise Card . . . . . . . 93
Installing an iDRAC6 Enterprise Card. . . . . . . . 94
Processors . . . . . . . . . . . . . . . . . . . . . . . . 95
Removing a Processor . . . . . . . . . . . . . . . 95
Installing a Processor. . . . . . . . . . . . . . . . 99
System Battery . . . . . . . . . . . . . . . . . . . . . 100
Replacing the System Battery . . . . . . . . . . 100
RAID Battery . . . . . . . . . . . . . . . . . . . . . . 103
Removing the RAID Battery. . . . . . . . . . . . 103
Installing the RAID Battery . . . . . . . . . . . . 104
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Contents 7
Control Panel Assembly—LED . . . . . . . . . . . . . 104
Removing the Control-Panel Module–LED . . . . . 104
Installing the Control-Panel Module–LED . . . . . 106
Front-Panel I/O Module . . . . . . . . . . . . . . . . . 107
Removing the Front-Panel I/O Module . . . . . . . 107
Installing the Front-Panel I/O Module . . . . . . . 109
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 109
Removing the SAS Backplane . . . . . . . . . . . 109
Installing the SAS Backplane . . . . . . . . . . . 112
Power Distribution Board . . . . . . . . . . . . . . . . 113
Removing the Power Distribution Board . . . . . . 113
Installing the Power Distribution Board . . . . . . 115
System Board . . . . . . . . . . . . . . . . . . . . . . 116
Removing the System Board . . . . . . . . . . . . 116
Installing the System Board . . . . . . . . . . . . 118
4 Troubleshooting Your System . . . . . . . . 121
Safety First—For You and Your System . . . . . . . . . 121
Troubleshooting System Startup Failure . . . . . . . . 121
Troubleshooting External Connections . . . . . . . . . 121
Troubleshooting the Video Subsystem . . . . . . . . . 122
Troubleshooting a USB Device . . . . . . . . . . . . . 122
Troubleshooting a Serial I/O Device . . . . . . . . . . 123
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 123
Troubleshooting an NVRAM card . . . . . . . . . . . . 124
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8Contents
Troubleshooting a Wet System. . . . . . . . . . . . . 124
Troubleshooting a Damaged System. . . . . . . . . . 126
Troubleshooting the System Battery . . . . . . . . . . 126
Troubleshooting Power Supplies . . . . . . . . . . . 127
Troubleshooting System Cooling Problems . . . . . . 128
Troubleshooting a Fan . . . . . . . . . . . . . . . . . 128
Troubleshooting System Memory . . . . . . . . . . . 129
Troubleshooting a Hard Drive . . . . . . . . . . . . . 131
Troubleshooting an Internal Hard Drive . . . . . . . . 132
Troubleshooting a Storage Controller . . . . . . . . . 133
Troubleshooting Expansion Cards . . . . . . . . . . . 134
Troubleshooting Processors . . . . . . . . . . . . . . 136
5 Running the System Diagnostics . . . . . . 139
Embedded System Diagnostics Features . . . . . . . 139
When to Use the Embedded System Diagnostics . . . 139
Running the Embedded System Diagnostics . . . . . 140
Embedded System Diagnostics Testing Options . . . 140
Using the Custom Test Options . . . . . . . . . . . . 140
Selecting Devices for Testing. . . . . . . . . . . 141
Selecting Diagnostics Options . . . . . . . . . . 141
Viewing Information and Results . . . . . . . . . 141
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Contents 9
6 Jumpers and Connectors . . . . . . . . . . . 143
System Board Jumpers . . . . . . . . . . . . . . . . . 143
System Board Connectors . . . . . . . . . . . . . . . . 144
Disabling a Forgotten Password . . . . . . . . . . . . 146
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 149
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 149
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
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10 Contents
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About Your System 11
1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 39.
<F10> Enters System Services, which opens the Lifecycle Controller.
The controller allows you to access utilities such as embedded system
diagnostics. For information on Lifecycle Controller or any of the
Lifecycle Controller software components, see the Lifecycle
Controller documentation at support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager, depending on the system’s boot
configuration. See "Using the System Setup Program and
UEFI Boot Manager" on page 39.
<F12> Starts Preboot eXecution Environment (PXE) boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or Integrated
Dell Remote Access Controller (iDRAC) Configuration Utility,
which allows access to the system event log (SEL) and configuration
of remote access to the system. For more information, see the BMC
or iDRAC user documentation at support.dell.com/manual.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the
documentation for your SAS RAID card at support.dell.com/manual.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC at
support.dell.com/manual.
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12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button,
or Connector
Icon Description
1 LED panel The LED panel has four diagnostic
indicator lights that display error codes
during system startup. See "Diagnostic
Lights" on page 19.
2Power-onindicator/
power button
The power-on indicator lights
when the system power is on.
The power button controls the DC power
supply output to the system. When the
system bezel is installed, the power
button is not accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of memory
installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to perform
a graceful shutdown before power to the
system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for
5 seconds.
248
57
3
1
6
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About Your System 13
3 NMI button Used to troubleshoot software and device
driver errors when using certain operating
systems. This button can be pressed using
the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
4 System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed, the
blue system status indicator on the back
blinks until one of the buttons is pushed
again.
5 Hard drive Twelve 3.5 inch hot-swappable SAS
drives.
6 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
7 USB connector Connects USB devices to the system.
The port is USB 2.0-compliant.
8 Video connector Connects a monitor to the system.
Item Indicator, Button,
or Connector
Icon Description
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14 About Your System
Hard-Drive Indicator Patterns
Figure 1-2. Hard-Drive Indicators
1 hard-drive activity indicator
(green)
2 hard-drive status indicator
(green and amber)
Drive-Status Indicator Pattern Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains off
until all hard drives are initialized after system
power is applied. Drives are not ready for
insertion or removal during this time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
12
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About Your System 15
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the back
panel of the system.
Figure 1-3. Back-Panel Features and Indicators
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green three seconds, off three
seconds, amber three seconds, and off
three seconds
Rebuild aborted
Item Indicator, Button, or
Connector
Icon Description
1 Serial connector Connects a serial device to the system.
2 Video connector Connects a VGA display to the system.
3iDRAC6Enterprise
port
Dedicated management port for the
iDRAC6 Enterprise card.
4 VFlash media slot
(optional)
Connects an external SD memory card
for the iDRAC6 Enterprise card.
5 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-compliant.
6 Ethernet connectors (2) Embedded 10/100/1000 NIC
connectors.
Drive-Status Indicator Pattern Condition
ST
1
3
2
1
2
Gb 2
Gb 1
2
1346910 11 12
8
7
5
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16 About Your System
7PCIeexpansioncard
slots using riser card
Connects one internal and three
external PCI Express Generation 2
expansion cards.
Slot 1: PCIe x4, half-length, full-height
Slot 2: PCIe x4, full-length, full-height
Slot 3: PCIe x8, half-length, full-height
Slot 4: PCIe x4, internal slot for
integrated card
NOTE: All slots are x8 connectors.
8 System identification
connector
Connects the optional system status
indicator assembly through the
optional cable management arm.
9Systemstatus
indicator
Lights blue during normal
system operation.
Both the systems management software
and the identification buttons located
on the front and back of the system can
cause the indicator to blink blue to
identify a particular system.
Lights amber when the system needs
attention due to a problem.
10 System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the blue system status indicator on the
chassis back blinks until one of the
buttons is pushed again.
11 Power supply 2 (PS2) 750 W redundant power supply
12 Power supply 1 (PS1) 750 W redundant power supply
Item Indicator, Button, or
Connector
Icon Description
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About Your System 17
NIC Indicator Codes
Figure 1-4. NIC Indicators
NVRAM Card Indicator Codes
The NVRAM Card has a surface-mounted LED indicator as well as two LED
indicators on the metal bracket to indicate the status.
NOTE: Ensure that all the LED indicators are off before you remove the NVRAM card.
Table 1-1 describes LED indicators behavior during normal powered
operation of the NVRAM card and Table 1-2 describes LED indicators
behavior in the event of power loss.
1 link indicator 2 activity indicator
Indicator Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid network link
at 1000 Mbps.
Link indicator is amber The NIC is connected to a valid network link
at 10/100 Mbps.
Activity indicator is green Network data is being sent or received.
Table 1-1. LED States during Normal Powered Operation of NVRAM Card
Green Indicator Amber Indicator Description
Steady Steady Firmware is booting.
NOTE: The LEDs remain in this state
during the data restoration process
Steady Blinking Supercapacitors are charging.
12
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18 About Your System
Power Indicator Codes
The power supplies have an indicator that shows whether power is present or
a power fault has occurred.
• Not lit — AC power is not connected.
• Green — In standby mode, indicates that a valid AC source is connected
to the power supply, and that the power supply is operational. When the
system is on, it also indicates that the power supply is providing DC power
to the system.
• Amber — Indicates a problem with the power supply.
Steady Off Card is activated and operational.
Off Steady Error due to one or more of the following:
•Supercapacitorsare not connected.
• Flash module is either not connected or
is not responding.
• POST memory test has failed.
Blinking Off/Steady/Blinking Data activity from host.
Table 1-2. LED States during Power Loss
Green Indicator Amber Indicator Backup Progress
Blinking Off 0 to 25%
Blinking Blinking 25 to 50%
Blinking Steady 50 to 75%
Steady Blinking 75 to 100%
Steady Steady Backup complete.
Table 1-1. LED States during Normal Powered Operation of NVRAM Card
Green Indicator Amber Indicator Description
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About Your System 19
• Alternating green and amber — When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power
supply. Replace the power supply that has the flashing indicator with a
power supply that matches the capacity of the other installed power
supply.
Figure 1-5. Power Supply Status Indicator
Diagnostic Lights
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1-3 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
1 power supply status
1
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20 About Your System
Table 1-3. Diagnostic Indicator Codes
Code Causes Corrective Action
The system is in a normal
off condition or a possible
pre-BIOS failure has
occurred.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
The system is in a normal
operating condition
after POST.
Plug the system into a working
electrical outlet and press the
power button.
Information only.
BIOS checksum failure
detected; system is in
recovery mode.
See "Getting Help" on page 149.
Possible processor failure. See "Troubleshooting Processors"
on page 136.
Memory failure. See "Troubleshooting System
Memory" on page 129.
Possible expansion card
failure.
See "Troubleshooting Expansion
Cards" on page 134.
Possible video failure. See "Getting Help" on page 149.
Hard drive failure. Ensure that the hard drives are
properly connected. See "Hard
Drives" on page 63 for
information on the drives
installed in your system.
Possible USB failure. See "Troubleshooting a USB
Device" on page 122.
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