Dell DR4000 Restore Manager User manual

Dell DR4000 Systems
Owner’s Manual
Regulatory Model E13S Series
Regulatory Type E13S001
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Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2012 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerVault™ are trademarks of Dell Inc.
Othertrademarksandtradenamesmaybeusedinthispublicationtorefertoeithertheentitiesclaiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model E13S Series
Regulatory Type E13S001
2012 - 1 Rev. A00
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Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 14
Back-Panel Features and Indicators . . . . . . . . . . 15
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 17
NVRAM Card Indicator Codes . . . . . . . . . . . . . . 17
Power Indicator Codes . . . . . . . . . . . . . . . . . 18
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 19
System Messages . . . . . . . . . . . . . . . . . . . . 22
Warning Messages . . . . . . . . . . . . . . . . . . . 37
Diagnostics Messages . . . . . . . . . . . . . . . . . 37
Alert Messages . . . . . . . . . . . . . . . . . . . . . 37
Other Information You May Need . . . . . . . . . . . . 38
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 39
Entering the System Setup Program . . . . . . . . . . . 39
Responding to Error Messages. . . . . . . . . . . 39
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4Contents
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . . 40
System Setup Options . . . . . . . . . . . . . . . . . . 41
Main Screen . . . . . . . . . . . . . . . . . . . . 41
Memory Settings Screen . . . . . . . . . . . . . . 43
Processor Settings Screen . . . . . . . . . . . . . 43
Boot Settings Screen . . . . . . . . . . . . . . . . 45
Integrated Devices Screen . . . . . . . . . . . . . 45
PCI IRQ Assignments Screen . . . . . . . . . . . . 46
Serial Communication Screen . . . . . . . . . . . 47
Power Management Screen . . . . . . . . . . . . 48
System Security Screen . . . . . . . . . . . . . . 48
Exit Screen . . . . . . . . . . . . . . . . . . . . . 50
System and Setup Password Features. . . . . . . . . . 51
Using the System Password . . . . . . . . . . . . 51
Using the Setup Password . . . . . . . . . . . . . 53
Embedded System Management. . . . . . . . . . . . . 54
Baseboard Management Controller Configuration . . . 55
Entering the BMC Setup Module . . . . . . . . . . 55
iDRAC Configuration Utility . . . . . . . . . . . . . . . 56
Entering the iDRAC Configuration Utility . . . . . . 56
3 Installing System Components . . . . . . . 57
Recommended Tools . . . . . . . . . . . . . . . . . . . 57
Inside the System. . . . . . . . . . . . . . . . . . . . . 57
Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . 59
Removing the Front Bezel. . . . . . . . . . . . . . 59
Installing the Front Bezel . . . . . . . . . . . . . . 60
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Contents 5
Opening and Closing the System . . . . . . . . . . . . 60
Opening the System . . . . . . . . . . . . . . . . 60
Closing the System . . . . . . . . . . . . . . . . . 61
Cooling Shroud. . . . . . . . . . . . . . . . . . . . . . 62
Removing the Cooling Shroud . . . . . . . . . . . 62
Installing the Cooling Shroud. . . . . . . . . . . . 63
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 63
Removing a Hard-Drive Blank . . . . . . . . . . . 63
Installing a Hard-Drive Blank. . . . . . . . . . . . 64
Removing a Hot-Swap Hard Drive . . . . . . . . . 64
Installing a Hot-Swap Hard Drive . . . . . . . . . 65
Removing a Hard Drive From a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 66
Installing a Hard Drive Into a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 67
Internal Hard Drives . . . . . . . . . . . . . . . . . . . 67
Removing an Internal Hard Drive Bay . . . . . . . 67
Installing an Internal Hard-Drive Bay . . . . . . . 69
Removing an Internal Hard Drive From the
Internal Hard-Drive Bay . . . . . . . . . . . . . . 69
Installing a Hard Drive Into a Hard-Drive
Bay . . . . . . . . . . . . . . . . . . . . . . . . . 70
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 71
Removing a Cooling Fan . . . . . . . . . . . . . . 71
Installing a Cooling Fan. . . . . . . . . . . . . . . 73
Power Supplies . . . . . . . . . . . . . . . . . . . . . 74
Removing a Power Supply . . . . . . . . . . . . . 74
Installing a Power Supply . . . . . . . . . . . . . 75
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6Contents
System Memory . . . . . . . . . . . . . . . . . . . . . 76
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . . 76
Mode-Specific Guidelines . . . . . . . . . . . . . 77
Removing Memory Modules . . . . . . . . . . . . 78
Installing Memory Modules. . . . . . . . . . . . . 79
Expansion Cards and Expansion-Card Risers . . . . . . 81
Expansion Card Installation Guidelines. . . . . . . 81
Removing an Expansion Card. . . . . . . . . . . . 82
Removing an Expansion-Card Riser . . . . . . . . 83
Installing an Expansion Card . . . . . . . . . . . . 84
Installing an Expansion-Card Riser . . . . . . . . . 86
Integrated Storage Controller Card . . . . . . . . . . . 86
Removing the Storage Controller Card . . . . . . . 87
Installing the Storage Controller Card . . . . . . . 89
iDRAC6 Express Card . . . . . . . . . . . . . . . . . . 90
Removing an iDRAC6 Express Card. . . . . . . . . 90
Installing an iDRAC6 Express Card . . . . . . . . . 91
iDRAC6 Enterprise Card . . . . . . . . . . . . . . . . . 93
Removing an iDRAC6 Enterprise Card . . . . . . . 93
Installing an iDRAC6 Enterprise Card. . . . . . . . 94
Processors . . . . . . . . . . . . . . . . . . . . . . . . 95
Removing a Processor . . . . . . . . . . . . . . . 95
Installing a Processor. . . . . . . . . . . . . . . . 99
System Battery . . . . . . . . . . . . . . . . . . . . . 100
Replacing the System Battery . . . . . . . . . . 100
RAID Battery . . . . . . . . . . . . . . . . . . . . . . 103
Removing the RAID Battery. . . . . . . . . . . . 103
Installing the RAID Battery . . . . . . . . . . . . 104
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Contents 7
Control Panel Assembly—LED . . . . . . . . . . . . . 104
Removing the Control-Panel Module–LED . . . . . 104
Installing the Control-Panel Module–LED . . . . . 106
Front-Panel I/O Module . . . . . . . . . . . . . . . . . 107
Removing the Front-Panel I/O Module . . . . . . . 107
Installing the Front-Panel I/O Module . . . . . . . 109
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 109
Removing the SAS Backplane . . . . . . . . . . . 109
Installing the SAS Backplane . . . . . . . . . . . 112
Power Distribution Board . . . . . . . . . . . . . . . . 113
Removing the Power Distribution Board . . . . . . 113
Installing the Power Distribution Board . . . . . . 115
System Board . . . . . . . . . . . . . . . . . . . . . . 116
Removing the System Board . . . . . . . . . . . . 116
Installing the System Board . . . . . . . . . . . . 118
4 Troubleshooting Your System . . . . . . . . 121
Safety First—For You and Your System . . . . . . . . . 121
Troubleshooting System Startup Failure . . . . . . . . 121
Troubleshooting External Connections . . . . . . . . . 121
Troubleshooting the Video Subsystem . . . . . . . . . 122
Troubleshooting a USB Device . . . . . . . . . . . . . 122
Troubleshooting a Serial I/O Device . . . . . . . . . . 123
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . 123
Troubleshooting an NVRAM card . . . . . . . . . . . . 124
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8Contents
Troubleshooting a Wet System. . . . . . . . . . . . . 124
Troubleshooting a Damaged System. . . . . . . . . . 126
Troubleshooting the System Battery . . . . . . . . . . 126
Troubleshooting Power Supplies . . . . . . . . . . . 127
Troubleshooting System Cooling Problems . . . . . . 128
Troubleshooting a Fan . . . . . . . . . . . . . . . . . 128
Troubleshooting System Memory . . . . . . . . . . . 129
Troubleshooting a Hard Drive . . . . . . . . . . . . . 131
Troubleshooting an Internal Hard Drive . . . . . . . . 132
Troubleshooting a Storage Controller . . . . . . . . . 133
Troubleshooting Expansion Cards . . . . . . . . . . . 134
Troubleshooting Processors . . . . . . . . . . . . . . 136
5 Running the System Diagnostics . . . . . . 139
Embedded System Diagnostics Features . . . . . . . 139
When to Use the Embedded System Diagnostics . . . 139
Running the Embedded System Diagnostics . . . . . 140
Embedded System Diagnostics Testing Options . . . 140
Using the Custom Test Options . . . . . . . . . . . . 140
Selecting Devices for Testing. . . . . . . . . . . 141
Selecting Diagnostics Options . . . . . . . . . . 141
Viewing Information and Results . . . . . . . . . 141
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Contents 9
6 Jumpers and Connectors . . . . . . . . . . . 143
System Board Jumpers . . . . . . . . . . . . . . . . . 143
System Board Connectors . . . . . . . . . . . . . . . . 144
Disabling a Forgotten Password . . . . . . . . . . . . 146
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 149
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 149
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
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10 Contents
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