Dell Portable Backup Hard Drive User manual

User’s Guide

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that
helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential
damage to hardware or loss of data and tells you how to
avoid the problem.
WARNING: A WARNING indicates a potential for
property damage, personal injury, or death.
____________________
© 2014 Dell Inc. All rights reserved.
This product is protected by U.S. and international copyright and
intellectual property laws. Dell and the Dell logo are trademarks of Dell
Inc. in the United States and/or other jurisdictions. All other marks and
names mentioned herein may be trademarks of their respective
companies.
2014-02 Rev. A02

Contents 3
Contents
1 Safety Precautions . . . . . . . . . . . . . . . . 4
2 Introduction . . . . . . . . . . . . . . . . . . . . . 5
Package Contents. . . . . . . . . . . . . . . . . . . 5
System Requirements . . . . . . . . . . . . . . . . 5
Specifications . . . . . . . . . . . . . . . . . . . . . 5
Physical View . . . . . . . . . . . . . . . . . . . . . 6
3 Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Drive . . . . . . . . . . . . . . . . . . 7
Disconnecting the Drive . . . . . . . . . . . . . . . 8
4 Introducing Seagate Dashboard . . . . 9
5 Troubleshooting . . . . . . . . . . . . . . . . 10
Hard Drive LED States and Description . . . . . . 12
6ContactingDell. . . . . . . . . . . . . . . . . 13

Safety Precautions 4
Safety Precautions
Use the following safety guidelines to help protect your external hard
drive from potential damage and to help ensure your personal safety.
WARNING: Do not drop or jolt the drive.
WARNING: Do not disconnect or move the drive during drive activity.
WARNING: Many repairs may only be done by a certified service
technician. You should only perform troubleshooting as authorized in
your product documentation, or as directed by the online or telephone
service and support team.
CAUTION: Damage due to servicing that is not authorized by Dell is not
covered by your warranty.
CAUTION: To prevent data loss, save and close all open files and exit all
open programs before you turn off your computer.

Introduction 5
Introduction
The Dell portable external hard drive is a storage device that provides a
convenient solution for file backups, data migration, and data-sharing
needs.
This user manual provides step-by-step installation instructions and
other important information regarding your product.
Package Contents
• Dell portable external hard drive — 500 GB /1 TB /2 TB
• USB 3.0 interface
• 18-inch USB 3.0 cable
• Quick Start Guide
• China Warranty Card
• Safety, Environment, and Regulatory Information Tech Sheet
• Terms and Conditions Sheet
System Requirements
• Windows 8
• Windows 7
Specifications
Hard Drive Specifications
Item Specification
Drive Type External USB hard drive
Connector option USB 3.0
Capacity 500 GB /1 TB /2 TB
Software included Backup and recovery software from
Seagate

Introduction 6
Physical View
1 Hard-drive activity LED 2 Hard-drive cable connector

Setup 7
Setup
Installing the Drive
1 Connect the external hard drive to any available USB 3.0 port on
your computer. The drive is also compatible with USB 2.0 ports on
your computer.
2 After the drive is connected, the drive will appear as a drive letter in
(My) Computer (i.e.: Drive E:, F:, or some other letter) within
approximately 30 seconds of connecting and turning on the drive.
NOTE: The white LED on the interface adapter lights up when you
connect the drive to the computer.
3 Click Open Folder to View Files Using Windows Explorer to open
the drive letter, or click on the drive letter in
Computer .
You can now begin copying files to the external hard drive by manually
using the copy and paste options, by dragging and dropping files into
the external hard drive, or through an automatic backup schedule using
the Seagate Dashboard described in Introducing Seagate Dashboard.

Setup 8
Disconnecting the Drive
CAUTION: You must close all open windows on the external hard drive
in order to disconnect it. To prevent data loss, close all computer
applications prior to disconnecting the external hard drive.
1 Click the Safely Remove Hardware icon in the system tray, near the
clock.
NOTE: The Safely Remove Hardware icon looks like a USB
connector with a green check mark on it.
2 A pop-up menu will appear listing the devices that can be removed
from the computer.
3 Click the external hard drive on the pop-up menu.
4 When you see a pop-up message saying that it's safe to remove the
hardware, you can unplug the device.

Introducing Seagate Dashboard 9
Introducing Seagate Dashboard
Seagate Dashboard, packaged with your external hard drive, is an easy-
to-use utility that protects the content on your computer and social
media networks. You can take advantage of these features:
•
Data protection —Protect your data continuously or on a schedule
by creating an automatic backup plan.
•
Media sharing —Upload your pictures and videos to popular social
networking services, such as Facebook, Flickr, and YouTube.
•
Media saving —Download photos and videos from your social
networking services to your external hard drive.
NOTE: You must install the Seagate Dashboard installer before you can
launch Seagate Dashboard.
For more information, read the Seagate Dashboard User Guide at
www.seagate.com/support/software/dashboard or view the online help
by clicking the Help icon in the Seagate Dashboard application.

Troubleshooting 10
Troubleshooting
This section is designed to walk you through troubleshooting steps in
order to identify solutions to commonly experienced issues with USB-
connected external drives.
Issues and Solutions
Steps Symptom Solution
1 Drive is not recognized
by the system
a
Check the USB connection.
Disconnect and re-connect to a
different USB port.
b Check the connection between the
PC and the drive. The hard drive
LED should turn on if the hard drive
is receiving adequate power.
c Check the USB 3.0 data cable, or try
using an alternate cable.
2 Slow data transfer rate Ensure that the drive is connected to a USB
3.0 port. Refer to the user guide of your
computer manufacturer to determine the
location of the USB 3.0 ports on your
computer.
3 AutoPlay not popping
up
a Check the AutoPlay settings in
Windows.
b Open AutoPlay by clicking the Start
button, and then clicking
Control
Panel
. In the search box, type
autoplay, and then click
AutoPlay in
the options.
c To turn AutoPlay on, select the Use
AutoPlay for all media and devices
checkbox.

Troubleshooting 11
NOTE: Please ensure that your computer is up to date with the latest
drivers and BIOS version prior to attempting steps 4 and 5. The latest
drivers and BIOS version can be downloaded from the manufacturer's
website. For Dell computers, visit www.dell.com/support
NOTE: The keystrokes used to invoke the BIOS (system setup) on your
computer will vary depending upon the computer manufacturer. Please
refer to the manufacturer's user guide or website for this information. For
Dell computers, pressing the <F2> key during computer startup will
launch the BIOS menu and the <F12> key will invoke the computer boot
menu.
NOTE: To diagnose your storage drive on a Dell computer, you can
launch the PC Checkup Dell Diagnostics tool from the My Dell icon. Or
visit www.dell.com/support/Diagnostics/us/en/19
4 Hard drive not detected
in BIOS (system setup)
• Press the <CTRL> + <ALT> +
<DELETE> keys together when on
the BIOS screen. This will restart
your computer and the external hard
drive should now be listed under the
bootable device list.
• Restart the computer after logging
on to Windows and then access the
BIOS screen to check if the external
hard drive is listed under the
bootable device list.
5 Unable to boot to the
operating system from
the external hard drive
Restart the computer after logging on to
Windows and then access the BIOS screen to
check if the external hard drive is listed as the
first boot device.
Steps Symptom Solution

Troubleshooting 12
Hard Drive LED States and Description
LED States
Hard drive activity state Hard drive LED status
OFF LED is turned OFF
Hard drive idle LED glowing at maximum brightness
Hard drive reading/writing data LED blinking slowly (every 3 seconds)
Hard drive on standby LED glowing, but with reduced
brightness
Hard drive on hibernate LED is OFF

Contacting Dell 13
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service
options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical
support, or customer service issues.
1 Visit www.dell.com/support
2 Select your support category.
3 If you are not a U.S. customer, select your country code at the top
of the page, or select All to see more choices.
4 Select the appropriate service or support link based on your need.