Dell PowerVault DL2200 CommVault User manual

Dell™ PowerVault™
DL2200 Systems
Hardware Owner’s
Manual
Regulatory Model E13S Series
Regulatory Type E13S001
book.book Page 1 Wednesday, May 12, 2010 9:26 PM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.;
Microsoft, Windows,Windows Server, and MS-DOS are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model E13S Series
Regulatory Type E13S001
June 2010 Rev. A00
book.book Page 2 Wednesday, May 12, 2010 9:26 PM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 14
Back-Panel Features and Indicators . . . . . . . . . . 15
Guidelines for Connecting Optional External
Devices. . . . . . . . . . . . . . . . . . . . . . . . . . 17
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 17
Power Indicator Codes . . . . . . . . . . . . . . . . . 18
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 19
System Messages . . . . . . . . . . . . . . . . . . . . 21
Warning Messages . . . . . . . . . . . . . . . . . . . 36
Diagnostics Messages . . . . . . . . . . . . . . . . . 36
Alert Messages . . . . . . . . . . . . . . . . . . . . . 36
Other Information You May Need . . . . . . . . . . . . 37
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 39
Choosing the System Boot Mode . . . . . . . . . . . . 39
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4Contents
Entering the System Setup Program . . . . . . . . . . . 40
Responding to Error Messages. . . . . . . . . . . 40
Using the System Setup Program Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 40
System Setup Options . . . . . . . . . . . . . . . . . . 41
Main Screen . . . . . . . . . . . . . . . . . . . . 41
Memory Settings Screen . . . . . . . . . . . . . . 43
Processor Settings Screen . . . . . . . . . . . . . 43
Boot Settings Screen . . . . . . . . . . . . . . . . 45
Integrated Devices Screen . . . . . . . . . . . . . 45
PCI IRQ Assignments Screen . . . . . . . . . . . . 46
Serial Communication Screen . . . . . . . . . . . 47
Power Management Screen . . . . . . . . . . . . 48
System Security Screen . . . . . . . . . . . . . . 48
Exit Screen . . . . . . . . . . . . . . . . . . . . . 50
Entering the UEFI Boot Manager. . . . . . . . . . . . . 51
Using the UEFI Boot Manager Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 51
UEFI Boot Manager Screen. . . . . . . . . . . . . 52
UEFI Boot Settings Screen . . . . . . . . . . . . . 52
System Utilities Screen . . . . . . . . . . . . . . . 53
System and Setup Password Features. . . . . . . . . . 53
Using the System Password . . . . . . . . . . . . 53
Using the Setup Password . . . . . . . . . . . . . 55
Embedded System Management. . . . . . . . . . . . . 57
Baseboard Management Controller Configuration . . . 57
Entering the BMC Setup Module . . . . . . . . . . 58
iDRAC Configuration Utility . . . . . . . . . . . . . . . 58
Entering the iDRAC Configuration Utility . . . . . . 58
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Contents 5
3 Installing System Components . . . . . . . . 61
Recommended Tools. . . . . . . . . . . . . . . . . . . 61
Inside the System . . . . . . . . . . . . . . . . . . . . 61
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 63
Removing the Front Bezel . . . . . . . . . . . . . 63
Installing the Front Bezel . . . . . . . . . . . . . . 64
Opening and Closing the System . . . . . . . . . . . . 64
Opening the System . . . . . . . . . . . . . . . . 64
Closing the System . . . . . . . . . . . . . . . . . 65
Cooling Shroud. . . . . . . . . . . . . . . . . . . . . . 66
Removing the Cooling Shroud . . . . . . . . . . . 66
Installing the Cooling Shroud. . . . . . . . . . . . 67
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 67
Removing a Hard-Drive Blank . . . . . . . . . . . 67
Installing a Hard-Drive Blank. . . . . . . . . . . . 68
Removing a Hot-Swap Hard Drive . . . . . . . . . 68
Installing a Hot-Swap Hard Drive . . . . . . . . . 69
Removing a Hard Drive From a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 70
Installing a Hard Drive Into a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 71
Internal Hard Drives . . . . . . . . . . . . . . . . . . . 71
Removing an Internal Hard Drive Bay . . . . . . . 71
Installing an Internal Hard Drive Bay. . . . . . . . 73
Removing an Internal Hard Drive From the
Internal Hard-Drive Bay . . . . . . . . . . . . . . 73
Installing a Hard Drive Into a Hard-Drive
Bay . . . . . . . . . . . . . . . . . . . . . . . . . 74
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 75
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6Contents
Removing a Cooling Fan . . . . . . . . . . . . . . 75
Replacing a Cooling Fan . . . . . . . . . . . . . . 77
Power Supplies . . . . . . . . . . . . . . . . . . . . . 77
Removing a Power Supply . . . . . . . . . . . . . 78
Installing a Power Supply. . . . . . . . . . . . . . 79
Removing the Power Supply Blank . . . . . . . . . 80
Installing the Power Supply Blank . . . . . . . . . 80
System Memory . . . . . . . . . . . . . . . . . . . . . 80
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . . 81
Mode-Specific Guidelines . . . . . . . . . . . . . 82
Installing Memory Modules. . . . . . . . . . . . . 85
Removing Memory Modules . . . . . . . . . . . . 87
Expansion Cards and Expansion-Card Risers . . . . . . 88
Expansion Card Installation Guidelines. . . . . . . 88
Installing an Expansion Card . . . . . . . . . . . . 90
Removing an Expansion Card. . . . . . . . . . . . 92
Removing an Expansion-Card Riser . . . . . . . . 93
Installing an Expansion-Card Riser . . . . . . . . . 94
Integrated Storage Controller Card . . . . . . . . . . . 95
Removing the Storage Controller Card . . . . . . . 95
Installing the Storage Controller Card . . . . . . . 97
iDRAC6 Express Card . . . . . . . . . . . . . . . . . . 98
Installing an iDRAC6 Express Card . . . . . . . . . 98
Removing an iDRAC6 Express Card. . . . . . . . . 99
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . 100
Installing an iDRAC6 Enterprise Card. . . . . . . 100
Removing an iDRAC6 Enterprise Card . . . . . . 102
VFlash Media (Optional) . . . . . . . . . . . . . . . . 103
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Contents 7
Installing a VFlash Media Card . . . . . . . . . . . 103
Removing a VFlash Media Card . . . . . . . . . . 103
Processors . . . . . . . . . . . . . . . . . . . . . . . . 103
Removing a Processor . . . . . . . . . . . . . . . 103
Installing a Processor . . . . . . . . . . . . . . . 107
System Battery . . . . . . . . . . . . . . . . . . . . . . 108
Replacing the System Battery . . . . . . . . . . . 108
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 111
Removing the RAID Battery . . . . . . . . . . . . 111
Installing the RAID Battery . . . . . . . . . . . . . 112
Control Panel Assembly—LED . . . . . . . . . . . . . 112
Removing the Control-Panel Module–LED . . . . . 112
Installing the Control-Panel Module–LED . . . . . 114
Front-Panel I/O Module . . . . . . . . . . . . . . . . . 115
Removing the Front-Panel I/O Module . . . . . . . 115
Installing the Front-Panel I/O Module . . . . . . . 117
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 117
Removing the SAS Backplane . . . . . . . . . . . 117
Installing the SAS Backplane . . . . . . . . . . . 120
Power Distribution Board . . . . . . . . . . . . . . . . 121
Removing the Power Distribution Board . . . . . . 121
Replacing the Power Distribution Board . . . . . . 123
System Board . . . . . . . . . . . . . . . . . . . . . . 124
Removing the System Board . . . . . . . . . . . . 124
Installing the System Board . . . . . . . . . . . . 126
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8Contents
4 Troubleshooting Your System . . . . . . . . 129
Safety First—For You and Your System . . . . . . . . 129
Troubleshooting System Startup Failure. . . . . . . . 129
Troubleshooting External Connections . . . . . . . . 129
Troubleshooting the Video Subsystem. . . . . . . . . 130
Troubleshooting a USB Device . . . . . . . . . . . . 130
Troubleshooting a Serial I/O Device. . . . . . . . . . 131
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 131
Troubleshooting a Wet System. . . . . . . . . . . . . 132
Troubleshooting a Damaged System. . . . . . . . . . 134
Troubleshooting the System Battery . . . . . . . . . . 134
Troubleshooting Power Supplies . . . . . . . . . . . 135
Troubleshooting System Cooling Problems . . . . . . 136
Troubleshooting a Fan . . . . . . . . . . . . . . . . . 136
Troubleshooting System Memory . . . . . . . . . . . 137
Troubleshooting a Hard Drive . . . . . . . . . . . . . 139
Troubleshooting an Internal Hard Drive . . . . . . . . 140
Troubleshooting a Storage Controller . . . . . . . . . 141
Troubleshooting Expansion Cards . . . . . . . . . . . 142
Troubleshooting Processors . . . . . . . . . . . . . . 144
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Contents 9
5 Running the System Diagnostics . . . . . . 147
Using Online Diagnostics . . . . . . . . . . . . . . . . 147
Embedded System Diagnostics Features . . . . . . . . 147
When to Use the Embedded System Diagnostics . . . . 148
Running the Embedded System Diagnostics . . . . . . 148
Embedded System Diagnostics Testing Options . . . . 149
Using the Custom Test Options . . . . . . . . . . . . . 149
Selecting Devices for Testing . . . . . . . . . . . 149
Selecting Diagnostics Options . . . . . . . . . . . 149
Viewing Information and Results . . . . . . . . . . 150
6 Jumpers and Connectors . . . . . . . . . . . 151
System Board Jumpers . . . . . . . . . . . . . . . . . 151
System Board Connectors . . . . . . . . . . . . . . . . 152
Disabling a Forgotten Password . . . . . . . . . . . . 154
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 157
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 157
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
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10 Contents
book.book Page 10 Wednesday, May 12, 2010 9:26 PM

About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 39.
<F10> Enters System Services, which opens the Lifecycle Controller.
The controller allows you to access utilities such as embedded system
diagnostics. For information on Lifecycle Controller or any of the
Lifecycle Controller software components, see the Lifecycle
Controller documentation on the Dell Support website at
support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware
Interface (UEFI) Boot Manager, depending on the system’s boot
configuration. See "Using the System Setup Program and
UEFI Boot Manager" on page 39.
<F12> Starts Preboot eXecution Environment (PXE) boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC
Configuration Utility, which allows access to the system event log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC user documentation.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the
documentation for your SAS RAID card.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
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12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button,
or Connector
Icon Description
1 LED panel The LED panel has four diagnostic
indicator lights that display error codes
during system startup. See "Diagnostic
Lights" on page 19.
2 Power-on indicator/
power button
The power-on indicator lights
when the system power is on.
The power button controls the DC power
supply output to the system. When the
optional system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of memory
installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to perform
a graceful shutdown before power to the
system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for
five seconds.
248
57
3
1
6
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About Your System 13
3 NMI button Used to troubleshoot software and device
driver errors when using certain operating
systems. This button can be pressed using
the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
4 System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed, the
blue system status indicator on the back
blinks until one of the buttons is pushed
again.
5 Hard drive Up to twelve 3.5" hot-swappable SAS or
SATA drives.
6 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
7 USB connector Connects USB devices to the system.
The ports are USB 2.0-compliant.
8 Video connector Connects a monitor to the system.
Item Indicator, Button,
or Connector
Icon Description
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14 About Your System
Hard-Drive Indicator Patterns
Figure 1-2. Hard-Drive Indicators
1 hard-drive activity indicator
(green)
2 hard-drive status indicator
(green and amber)
Drive-Status Indicator Pattern Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains off
until all hard drives are initialized after system
power is applied. Drives are not ready for
insertion or removal during this time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
12
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About Your System 15
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the back
panel of the system.
Figure 1-3. Back-Panel Features and Indicators
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green three seconds, off three
seconds, amber three seconds, and off
three seconds
Rebuild aborted
Item Indicator, Button, or
Connector
Icon Description
1 Serial connector Connects a serial device to the system.
2 Video connector Connects a VGA display to the system.
3 iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
4 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise card.
5 USB connectors (2) Connect USB devices to the system.
The ports are USB 2.0-compliant.
6 Ethernet connectors (2) Embedded 10/100/1000 NIC
connectors.
Drive-Status Indicator Pattern Condition
ST
1
3
2
1
2
Gb 2
Gb 1
2
1346910 11 12
8
7
5
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16 About Your System
7 PCIe expansion card
slots using riser card
Connects one internal and three
external PCI Express Generation 2
expansion cards.
Slot 1: PCIe x4, half-length, full-height
Slot 2: PCIe x4, full-length, full-height
Slot 3: PCIe x8, half-length, full-height
Slot 4: PCIe x4, internal slot for
integrated card
NOTE: All four slots are x8 connectors.
8 System identification
connector
Connects the optional system status
indicator assembly through the
optional cable management arm.
9 System status
indicator
Lights blue during normal
system operation.
Both the systems management software
and the identification buttons located
on the front and back of the system can
cause the indicator to blink blue to
identify a particular system.
Lights amber when the system needs
attention due to a problem.
10 System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the blue system status indicator on the
chassis back blinks until one of the
buttons is pushed again.
11 Power supply 2 (PS2) 750 W/1100 W redundant power
supply
12 Power supply 1 (PS1) 750 W/1100 W redundant power
supply
Item Indicator, Button, or
Connector
Icon Description
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About Your System 17
Guidelines for Connecting Optional
External Devices
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If necessary, use the System Setup program to enable ports on your system.
S
ee "Using the System Setup Program and UEFI Boot Manager" on
page 39.
NIC Indicator Codes
Figure 1-4. NIC Indicators
1 link indicator 2 activity indicator
Indicator Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid network link
at 1000 Mbps.
Link indicator is amber The NIC is connected to a valid network link
at 10/100 Mbps.
Activity indicator is green Network data is being sent or received.
12
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18 About Your System
Power Indicator Codes
The power supplies have an indicator that shows whether power is present or
a power fault has occurred.
• Not lit — AC power is not connected.
• Green — In standby mode, indicates that a valid AC source is connected
to the power supply, and that the power supply is operational. When the
system is on, it also indicates that the power supply is providing DC power
to the system.
• Amber — Indicates a problem with the power supply.
• Alternating green and amber — When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power supply.
Replace the power supply that has the flashing indicator with a power supply
that matches the capacity of the other installed power supply.
Figure 1-5. Power Supply Status Indicator
1 power supply status
1
book.book Page 18 Wednesday, May 12, 2010 9:26 PM

About Your System 19
Diagnostic Lights
The four diagnostic indicator lights on the system front panel display error
codes during system startup. Table 1 lists the causes and possible corrective
actions associated with these codes. A highlighted circle indicates the light is
on; a non-highlighted circle indicates the light is off.
Table 1. Diagnostic Indicator Codes
Code Causes Corrective Action
The system is in a normal
off condition or a possible
pre-BIOS failure has
occurred.
The diagnostic lights are
not lit after the system
successfully boots to the
operating system.
Plug the system into a working
electrical outlet and press the
power button.
The system is in a normal
operating condition
after POST.
Information only.
BIOS checksum failure
detected; system is in
recovery mode.
See "Getting Help" on page 157.
Possible processor failure. See "Troubleshooting Processors"
on page 144.
Memory failure. See "Troubleshooting System
Memory" on page 137.
Possible expansion card
failure.
See "Troubleshooting Expansion
Cards" on page 142.
Possible video failure. See "Getting Help" on page 157.
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20 About Your System
Hard drive failure. Ensure that the hard drive are
properly connected. See "Hard
Drives" on page 67 for
information on the drives
installed in your system.
Possible USB failure. See "Troubleshooting a USB
Device" on page 130.
No memory modules
detected.
See "Troubleshooting System
Memory" on page 137.
System board failure. See "Getting Help" on page 157.
Memory configuration
error.
See "Troubleshooting System
Memory" on page 137.
Possible system board
resource and/or system
board hardware failure.
See "Getting Help" on page 157.
Possible system resource
configuration error.
See "Contacting Dell" on
page 157.
Other failure. Ensure that the hard drives are
properly connected. See
"Troubleshooting a Hard Drive"
on page 139 for the appropriate
drive installed in your system. If
the problem persists, see "Getting
Help" on page 157.
Table 1. Diagnostic Indicator Codes (continued)
Code Causes Corrective Action
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