Dell PowerConnect 2216 User manual

Dell™PowerConnect™2216/2224/2324SwitchesUser'sGuide
Introduction
Troubleshooting
Getting Help
Notes, Notices, and Cautions
Information in this document is subject to change without notice.
©2004DellInc.Allrightsreserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge,PowerVault,PowerApp,Axim,DellNet, and PowerConnect are
trademarks of Dell Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Models PowerConnect 2216, PowerConnect 2224, PowerConnect 2324
January2004Rev.A00
NOTE: A NOTE indicates important information that helps you make better use of your system.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

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
Introduction
Dell™PowerConnect™2216/2224/2324SwitchesUser'sGuide
Package Contents
Front Panel Indicators
Connecting Devices
Typical Deployments
Class-of-Service
Mounting Kit Instructions
Technical Information

Dell™PowerConnect™switchesprovide10/100-Mbps Gigabit or 10/100/1000-Mbps Gigabit Ethernet connectivity. The switches have the following features:
lSwitch ports
¡PowerConnect2216—16 ports, 10/100-Mbps Gigabit
¡PowerConnect2224—24 ports, 10/100-Mbps Gigabit
¡PowerConnect2324—24 ports, plus two additional RJ-45 Gigabit Ethernet ports, 10/100/1000-Mbps Gigabit.
lComplies with IEEE 802.3 10Base-T, IEEE 802.3u 100Base-TX,IEEE802.3z/ab1000Base-T
lTag-based IEEE 802.1p Class-of-Service with two priority queues per port
lIEEE 802.3x PAUSE frames flow control in full-duplex operation
lAutomatic negotiation for speed and full-and half-duplex mode on all ports
lBackpressure flow control in half-duplex operation
lCollision detection on all ports
lAuto MDI/MDIX
l8K MAC address entries supported
lComprehensive LED indicator panel to monitor overall switching condition
l19-inch rackmountable and wallmountable, standard 1U chassis
lInternal power supply

Package Contents

Beforeyouinstallaswitch,verifythatyourpackagecontainsthefollowingitems:
lSwitch
lSelf-adhesive rubber pads for desktop installation
lKit for 19-inch rack installation
lKit for wallmount installation of 16-and 24-port switches
lPowerConnect 2216/2224/2324 Switches CD
lAC power cord

Front Panel Indicators

Your PowerConnect switch contains two rows of LEDS that provide information about connection speed, data activity, and duplex operation mode.

Power (POWER) LED
lGreen —The switch is powered on.

lOff —The switch is off.

10/100 Ports Link/Activity (SPD/LNK/ACT) LED
lSteady green —A 100-Mbps link has been established, but no data is being transmitted or received.
lBlinking green —A 100-Mbps link has been established and data is being transmitted or received.
lSteady amber —A 10-Mbps link has been established, but no data is being transmitted or received.
lBlinking amber —A 10-Mbps link has been established and data is being transmitted or received.
lOff —No link has been established.

10/100/1000 Ports Link/Activity (SPD/LNK/ACT) LED (2324 only)
lSteady green —A 1000-Mbps link has been established, but no data is being transmitted or received.
lBlinking green —A 1000-Mbps link has been established and data is being transmitted or received.
lSteady amber —A 10-Mbps or 100-Mbps link has been established, but no data is being transmitted or received.
lBlinking amber —A 10-Mbps or 100-Mbps link has been established and data is being transmitted or received.
lOff —No link has been established.

Duplex Mode/Collisions (FDX/HDX) LED
lSteady green —The port is operating in full-duplex mode.
lBlinking green —Collisions are occurring on the port.
lOff —The port is operating in half-duplex mode.
Figure 1-1. PowerConnect 2216

Figure 1-2. PowerConnect 2224


Figure 1-3. PowerConnect 2324


Connecting Devices

RJ-45 Switch Ports

RJ-45 connectors are located on the front panel of the switch.


All ports can negotiate full-and half-duplex modes automatically. These switching ports allow users to connect the switches to 10Base-T and 100Base-T on
ports 1-16 (2216), ports 1-24 (2224, 2324) and 1000Base-T devices on uplink ports 25 and 26 on the 2324.

Connecting Two or More Switches Together

Each port supports Auto MDI and MDIX functionality. When cascading with other switches or hubs, each port can connect directly to a switch or hub with
straight-through twisted-pair cable (see Figure1-4).

Figure 1-4. Cascading Switches
NOTE: Ensure that Category 5E (CAT 5E) cabling is used for connecting devices at 1000-Mbps Gigabit Ethernet speed.
NOTE: Do not connect two switches together with more than one cable. Using multiple cables to connect switches can create a loop and cause
collisions.



Connecting Switches to Other Devices

By connecting a switch to other devices, you can form a small network. All the RJ-45 ports support Auto MDI/MDIX and therefore automatically detect the type
of cable used to connect the network device. Crossover or straight-through networking cables can be used to connect PCs as well as other networking
devices like hubs or routers to the switch. All ports on the switch automatically negotiate speed and whether to operate in full duplex or half duplex.

Typical Deployments

Your switch can be deployed in small and large workgroups. Figure1-5 depicts a typical small workgroup network that has a limited number of attached
devices. Figure1-6 Figure 1.6 depicts a typical large workgroup that has several groups of individuals not all working in the same physical area.
Figure 1-5. Small Workgroup
Figure 1-6. Large Workgroup

Class-of-Service

The switch supports tag-based prioritization following the IEEE 802.1p standard. The eight levels of IEEE 802.1p priority are mapped to the two priority
queues of each port. For each port, the two priority queues are scheduled following a Weighted Round Robin scheme.


Table 1-1. Tag-Based Prioritization


Mounting Kit Instructions

The switches come with mounting brackets and screws for rackmounting or wallmounting and rubber feet for stationing on a flat surface.

Installing the Switch on a Flat Surface

The switch can be installed on any appropriate level surface that can safely support the weight of the switches and their attached cables. There must be
adequate space around the switch for ventilation and access to cable connectors.

To install the switch on a flat surface, complete the following steps:
1. Set the switch on the flat surface and check for proper ventilation.

Allow at least 5.1 cm (2 inches) on each side for proper ventilation and 12.7 cm (5 inches) at the back for power cable clearance.
2. Attachrubberfeetoneachmarkedlocationonthebottomofthechassis.

The rubber feet are optional, but are recommended to keep the switch from slipping.

Installing the Switch in a Rack

TheswitchcanbeinstalledinDellPowerEdge™racks,whichare48.3cm(19inches).Itcanalsobeinstalledinmostotherstandard19-inch racks and most
telco two-post racks.


To install the switch in a rack, complete the following steps:
1. Use the supplied screws to attach a mounting bracket to each side of the switch (see Figure1-7).
Figure 1-7. Brackets for Rack Installation

IEEE 802.1p Priority
Priority Queue
Scheduling Weight
0-3
0
1
4-7
1
4
NOTE: The IEEE 802.1p priority information is part of the IEEE 802.1q tag that also defines VLAN memberships. The switches will ignore the VLAN
membership information in the tag (that is, all ports are part of all VLANs), but will preserve the full tag information—including packet priority and
VLANID—when transmitting the packet at the destination port.
NOTE: Do not install rubber feet on the switch if you are rackmounting the switch.

2. Install the cage nuts onto the mounting rails of your rack, if your rack requires them.

3. Position the switch in the rack and align the holes in the mounting bracket with the holes in the rack.
4. Insert and tighten two screws appropriate for your rack through each of the mounting brackets.

Installing the Switch on a Wall

To mount the switch on a wall, complete the following steps:
1. Ensure that the mounting point meets the following requirements:
lThe wall surface must be capable of supporting the switch.
lAllow at least 5.1 cm (2 inches) on each side for proper ventilation and 12.7 cm (5 inches) at the back for power cable clearance.
lThe location must not be located in direct sunlight.
lThe location must not be within 2 feet of any heating vents, nor should any area heating vent point toward the unit.
lThe location must be ventilated to prevent heat buildup.
lDo not locate the switch where there may be data or electrical cabling located directly behind the unit.
lThe power cable must reach an outlet.
2. Use the supplied screws to attach a mounting bracket to each side of the switch (see Figure1-8).
Figure 1-8. Brackets for Wall Installation

3. Place the switch against the wall and mark the wall through the holes of the brackets.
4. Drill holes in the wall for the brackets and install the appropriate mounting hardware (not supplied).
5. Place the switch against the wall so that the bracket holes align with the holes in the wall.
6. Insert and tighten the screws through each of the mounting brackets.

Technical Information

Table 1-2.Specifications
NOTE: Additional screws are provided for racks that have threaded mounting holes.
Network Protocol and Standards Compatibility
IEEE 802.3 CSMA/CD
IEEE 802.3 10Base-T
IEEE 802.3u 100Base-TX
IEEE 802.3z/ab 1000Base-T
IEEE 802.3x Flow Control
IEEE 802.3p Priority
Interface
RJ-45 connectors


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
Power Supply
PowerConnect 2216
Supply voltage: 100-240 VAC
Frequency: 50-60 Hz
Current consumption: 0.4A
PowerConnect 2224
Supply voltage: 100-240 VAC
Frequency: 50-60 Hz
Current consumption: 0.75A
PowerConnect 2324
Supply voltage: 100-240 VAC
Frequency: 50-60 Hz
Current consumption: 0.75A
Physical Dimensions
PowerConnect 2216
266 x 161 x 43 mm (W x D x H)
10.5 x 6.3 x 1.7 inches
Unit Weight: 3.0 Lbs
Packaged Weight: 3.3 Lbs (6 per container)
PowerConnect 2224
328 x 231 x 43 mm (W x D x H)
13 x 9 x 1.7 inches
Unit Weight: 4.8 Lbs
Packaged Weight: 5.24 Lbs (5 per container)
PowerConnect 2324
328 x 231 x 43 mm (W x D x H)
13 x 9 x 1.7 inches
Unit Weight: 5.1 Lbs
Packaged Weight: 5.46 Lbs (5 per container)
Environmental Specifications
Operating temperature
0ºto 40ºC (32ºto 104ºF)
Storage temperature
–20ºto 70ºC (–4ºto 158ºF)
Operating Relative Humidity
10% to 90% non-condensing
Storage Relative Humidity
10% to 95% non-condensing

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
Troubleshooting
Dell™PowerConnect™2216/2224/2324SwitchesUser'sGuide

This section provides troubleshooting information for your switch. Table2-1 describes general problems you may encounter and the probable causes and
solutions.

Table 2-1.BasicTroubleshooting

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
Problem
Probable Cause
Corrective Action
Power LED is not lighted.
There is no power to the switch.
Confirm that the switch is connected to a properly functioning
and active power source.
Ensure that the power cable is securely connected to the
switch and to a power source.
Link LED is not lighted.
The cable is not securely connected to the switch or the
attached device.
Ensure that the connectors are fully inserted into the ports of
the switch and the attached device.
The attached device is not configured correctly, or it is not
powered on.
Ensure that the attached device is powered on. Verify that the
NIC on the attached device is operating properly.
The cable is damaged or not properly terminated.
Test the cable.

Try a known working cable.
Ensure that the cables are terminated using TIA 568A or 568B
standards.

The cable's maximum distance has been exceeded.
10Base-T, 100Base-T, and 1000Base-T cables have limitations
for link lengths. Move the connected device closer to the switch
and use a shorter cable.
Mismatched duplex mode.
Ensure that all devices connected to the switch are configured
to automatically detect and set port speed and duplex settings.
Bad switch port.
Reconnect the connector for the affected link to a different
switch port.
Link speed LED indicates a
lower speed than expected.
Incorrect cable grade.
Ensure that you are using Category 5 cable or better for all
10Base-T and 100Base-T links, or Category 5e for 1000Base-T
links.
Damaged cable.
Test any cables that have kinks, sharp bends, or appear to be
damaged.
The cable's maximum distance has been exceeded.
10Base-T, 100Base-T, and 1000Base-T cables have limitations
for link lengths. Move the connected device closer to the switch
and use a shorter cable.
Link LED is lighted, but the
activity (ACT) LED does not
blink.
There is no Ethernet traffic on the link. The LED blinks only
when traffic is being passed to or sent from a device that is
connected to the port.
No action required.
The attached device is not configured correctly.
Verify that the port or NIC on the attached device is operating
properly.
Link LED is lighted and the
FDX/HDX LED blinks
occasionally.
This can be normal link activity. Some collisions take place
during normal operation.
No action required.
Link LED is lighted and the
FDX/HDX LED blinks
frequently.
Mismatched duplex mode.
Ensure that any devices connected to the switch are set to
automatically detect and set port speed and duplex settings.
The link is reaching its maximum capacity.
Resegment the network to decrease the number of users on
the link.

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
Getting Help
Dell™PowerConnect™2216/2224/2324SwitchesUser'sGuide
Technical Assistance
Dell Enterprise Training and Certification
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell

Technical Assistance

Ifyouneedassistancewithatechnicalproblem,useDell'sextensivesuiteofonlineservicesavailableatDell™Supportatsupport.dell.com for help with
installation and troubleshooting procedures. For more information, see "Online Services."

If you cannot resolve the problem using the online services, call Dell for technical assistance. See "Contacting Dell."
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.

You can contact Dell electronically using the following addresses:
lWorld Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American countries)

www.dell.ca (Canada only)
lAnonymous file transfer protocol (FTP)


ftp.dell.com/

Log in as user:anonymous, and use your e-mail address as your password.
lElectronic Support Service

[email protected]

[email protected] (Asian/Pacific countries only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)
lElectronic Quote Service

[email protected]

[email protected] (Asian/Pacific countries only)

[email protected] (Canada only)
lElectronic Information Service

[email protected]

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their
portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact
information for your region.

Automated Order-Status Service

TocheckonthestatusofanyDell™productsthatyouhaveordered,youcangotosupport.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

Technical Support Service

Dell'stechnicalsupportserviceisavailable24hoursaday,7daysaweek,toansweryourquestionsaboutDellhardware.Ourtechnicalsupportstaffuse
computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.


Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip available when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of any diagnostic information.
4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return
is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the system. You may be asked to relay
detailed information during operations, or try other troubleshooting steps possible only at the system itself. Ensure that the system documentation is
available.


Contacting Dell

CAUTION: Before servicing any components inside your system, see your System Information Guide for important safety information.

To contact Dell electronically, you can access the following websites:
lwww.dell.com
lsupport.dell.com (technical support)
lpremiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier,
Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.

Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free:800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar

Tech Support and Customer Care
toll-free:0-800-444-0733
Sales
0-810-444-3355
Tech Support Fax
1145157139
Customer Care Fax
1145157138
Aruba
General Support
toll-free:800-1578
Australia (Sydney)
International Access Code:
0011
Country Code: 61
City Code: 2
E-mail (Australia): [email protected]

E-mail (New Zealand): [email protected]

Home and Small Business
1-300-65-55-33
Government and Business
toll-free:1-800-633-559
Preferred Accounts Division (PAD)
toll-free:1-800-060-889
Customer Care
toll-free:1-800-819-339
Corporate Sales
toll-free:1-800-808-385
Transaction Sales
toll-free:1-800-808-312
Fax
toll-free:1-800-818-341
Austria (Vienna)
International Access Code:
900
Country Code: 43
City Code: 1
Website: support.euro.dell.com

E-mail: [email protected]

Home/Small Business Sales
082024053000
Home/Small Business Fax
082024053049
Home/Small Business Customer Care
082024053014
Preferred Accounts/Corporate Customer Care
082024053016
Home/Small Business Technical Support
082024053014
Preferred Accounts/Corporate Technical Support
06608779
Switchboard
082024053000
Bahamas
General Support
toll-free:1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/

Technical Support
024819288
Customer Care
024819119
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free:800-10-0238
Brazil
International Access Code: 00
Website: www.dell.com/br

Customer Support, Technical Support
0800903355

Country Code: 55
City Code: 51
Tech Support Fax
514815470
Customer Care Fax
514815480
Sales
0800903390
British Virgin Islands
General Support
toll-free:1-866-278-6820
Brunei
Country Code: 673
Customer Technical Support (Penang, Malaysia)
6046334966
Customer Service (Penang, Malaysia)
6046334949
Transaction Sales (Penang, Malaysia)
6046334955
Canada (North York, Ontario)
International Access Code:
011
Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support)
toll-free:1-800-247-9362
TechFax
toll-free:1-800-950-1329
Customer Care (Home Sales/Small Business)
toll-free:1-800-847-4096
Customer Care (med./large business, government)
toll-free:1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free:1-800-847-4096
Technical Support (med./large bus., government)
toll-free:1-800-387-5757
Sales (Home Sales/Small Business)
toll-free:1-800-387-5752
Sales (med./large bus., government)
toll-free:1-800-387-5755
Spare Parts Sales & Extended Service Sales
18664403355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer Support, and Technical Support
toll-free:1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Tech Support website: support.ap.dell.com/china

Tech Support E-mail: [email protected]

Tech Support Fax
8181350
Home and Small Business Technical Support
toll-free:8008582437
Corporate Accounts Technical Support
toll-free:8008582333
Customer Experience
toll-free:8008582060
Home and Small Business
toll-free:8008582222
Preferred Accounts Division
toll-free:8008582557
Large Corporate Accounts GCP
toll-free:8008582055
Large Corporate Accounts Key Accounts
toll-free:8008582628
Large Corporate Accounts North
toll-free:8008582999
Large Corporate Accounts North Government and Education
toll-free:8008582955
Large Corporate Accounts East
toll-free:8008582020
Large Corporate Accounts East Government and Education
toll-free:8008582669
Large Corporate Accounts Queue Team
toll-free:8008582222
Large Corporate Accounts South
toll-free:8008582355
Large Corporate Accounts West
toll-free:8008582811
Large Corporate Accounts Spare Parts
toll-free:8008582621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
City Code: 2
Website: support.euro.dell.com

E-mail: [email protected]

Technical Support
0221862727
Customer Care
0221862711
Fax
0221862714
TechFax
0221862728
Switchboard
0221862711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com

E-mail Support (portable computers): [email protected]

E-mail Support (desktop computers): [email protected]

E-mail Support (servers): [email protected]

Technical Support
70230182
Customer Care (Relational)
70230184
Home/Small Business Customer Care
32875505
Switchboard (Relational)
32871200
Fax Switchboard (Relational)
32871201
Switchboard (Home/Small Business)
32875000

Fax Switchboard (Home/Small Business)
32875001
Dominica
General Support
toll-free:1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free:999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
International Access Code:
990
Country Code: 358
City Code: 9
Website: support.euro.dell.com

E-mail: [email protected]

E-mail Support (servers): [email protected]

Technical Support
0925331360
Technical Support Fax
0925331381
Relational Customer Care
0925331338
Home/Small Business Customer Care
0969379194
Fax
0925331399
Switchboard
0925331300
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support
0825387270
Customer Care
0825823833
Switchboard
0825004700
Switchboard (calls from outside of France)
0499754000
Sales
0825004700
Fax
0825004701
Fax (calls from outside of France)
0499754001
Corporate

Technical Support
0825004719
Customer Care
0825338339
Switchboard
0155947100
Sales
0155947100
Fax
0155947101
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com

E-mail: [email protected]

Technical Support
06103766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103766-9570
Preferred Accounts Customer Care
06103766-9420
Large Accounts Customer Care
06103766-9560
Public Accounts Customer Care
06103766-9555
Switchboard
06103766-7000
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support
080044149518
Gold Technical Support
08844140083
Switchboard
2108129800
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free:1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free:1-877-270-4609
Hong Kong
International Access Code:
001
Country Code: 852
Website: support.ap.dell.com

E-mail: [email protected]

TechnicalSupport(Dimension™andInspiron™)
29693189
TechnicalSupport(OptiPlex™,Latitude™,andDellPrecision™)
29693191
TechnicalSupport(PowerApp™andPowerVault™)
29693196
Gold Queue EEC Hotline
29693187
Customer Advocacy
34160910
Large Corporate Accounts
34160907
Global Customer Programs
34160908
Medium Business Division
34160912

Home and Small Business Division
29693105
India
Technical Support
1600338045
Sales
1600338044
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com

E-mail: [email protected]

Technical Support
1850543543
U.K. Technical Support (dial within U.K. only)
08709080800
Home User Customer Care
012044014
Small Business Customer Care
012044014
U.K. Customer Care (dial within U.K. only)
08709060010
Corporate Customer Care
1850200982
Corporate Customer Care (dial within U.K. only)
08709074499
Ireland Sales
012044444
U.K. Sales (dial within U.K. only)
08709074000
Fax/SalesFax
012040103
Switchboard
012044444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support
0257782690
Customer Care
0269682114
Fax
0269682113
Switchboard
0269682112
Corporate

Technical Support
0257782690
Customer Care
0257782555
Fax
0257503530
Switchboard
02577821
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Japan (Kawasaki)
International Access Code:
001
Country Code: 81
City Code: 44
Website: support.jp.dell.com

Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
TechnicalSupport(Dimension™andInspiron™)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and Inspiron)
81-44-520-1435
TechnicalSupport(DellPrecision™,OptiPlex™,andLatitude™)
toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
81-44-556-3894
TechnicalSupport(Axim™)
toll-free: 0120-981-690
Technical Support outside of Japan (Axim)
81-44-556-3468
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Large Corporate Accounts Sales (over 3500 employees)
044-556-3430
Public Sales (government agencies, educational institutions, and medical
institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
International Access Code:
001
Country Code: 82
City Code: 2
Technical Support
toll-free:080-200-3800
Sales
toll-free:080-200-3600
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
Customer Service (Penang, Malaysia)
6046334949
Fax
2194-6202
Switchboard
2194-6000
Latin America
Customer Technical Support (Austin, Texas, U.S.A.)
512728-4093
Customer Service (Austin, Texas, U.S.A.)
512728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512728-3883
Sales (Austin, Texas, U.S.A.)
512728-4397

SalesFax (Austin, Texas, U.S.A.)
512728-4600
or512728-3772
Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com

E-mail: [email protected]

Technical Support (Brussels, Belgium)
3420808075
Home/Small Business Sales (Brussels, Belgium)
toll-free:080016884
Corporate Sales (Brussels, Belgium)
024819100
Customer Care (Brussels, Belgium)
024819119
Fax (Brussels, Belgium)
024819299
Switchboard (Brussels, Belgium)
024819100
Macao
Country Code: 853
Technical Support
toll-free:0800582
Customer Service (Penang, Malaysia)
6046334949
Transaction Sales
toll-free:0800581
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Technical Support
toll-free:1800888298
Customer Service
046334949
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
Mexico
International Access Code: 00
Country Code: 52
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free:1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
E-mail (Technical Support):
(Enterprise): [email protected]
(Latitude): [email protected]
(Inspiron): [email protected]
(Dimension): [email protected]
(OptiPlex): [email protected]
(Dell Precision): [email protected]

Technical Support
0206744500
Technical Support Fax
0206744766
Home/Small Business Customer Care
0206744200
Relational Customer Care
0206744325
Home/Small Business Sales
0206745500
Relational Sales
0206745000
Home/Small Business Sales Fax
0206744775
Relational Sales Fax
0206744750
Switchboard
0206745000
Switchboard Fax
0206744750
New Zealand
International Access Code: 00
Country Code: 64
E-mail (New Zealand): [email protected]

E-mail (Australia): [email protected]

Home and Small Business
0800446255
Government and Business
0800444617
Sales
0800441567
Fax
0800441566
Nicaragua
General Support
001-800-220-1006
Norway (Lysaker)
Website: support.euro.dell.com


International Access Code: 00
Country Code: 47
E-mail Support (portable computers):
[email protected]

E-mail Support (desktop computers):
[email protected]

E-mail Support (servers):
[email protected]

Technical Support
67116882
Relational Customer Care
67117514
Home/Small Business Customer Care
23162298
Switchboard
67116800
Fax Switchboard
67116865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
International Access Code:
011
Country Code: 48
City Code: 22
Website: support.euro.dell.com

E-mail: [email protected]

Customer Service Phone
5795700
Customer Care
5795999
Sales
5795999
Customer Service Fax
5795806
Reception Desk Fax
5795998
Switchboard
5795999
Portugal
International Access Code: 00
Country Code: 351


Website: support.euro.dell.com

E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support
707200149
Customer Care
800300413
Sales
800300410or800300411or
800300412or214220710
Fax
214240112
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free:1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the
Grenadines
General Support
toll-free:1-877-270-4609
Singapore (Singapore)
International Access Code:
005
Country Code: 65
Technical Support
toll-free:8006011051
Customer Service (Penang, Malaysia)
6046334949
Transaction Sales
toll-free:8006011054
Corporate Sales
toll-free:8006011053
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com

E-mail: [email protected]

Technical Support
0117097710
Customer Care
0117097707
Sales
0117097700
Fax
0117060495
Switchboard
0117097700
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service, and Sales (Penang,
Malaysia)
6046334810
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support
902100130
Customer Care
902118540
Sales
902118541
Switchboard
902118541
Fax
902118539
Corporate

Technical Support
902100130
Customer Care
902118546
Switchboard
917229200
Fax
917229583

Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com

E-mail: [email protected]

E-mail Support for Latitude and Inspiron:
Swe-[email protected]

E-mail Support for OptiPlex: [email protected]

E-mail Support for Servers: [email protected]

Technical Support
0859005199
Relational Customer Care
0859005642
Home/Small Business Customer Care
0858770527
Employee Purchase Program (EPP) Support
201401444
Fax Technical Support
0859005594
Sales
0859005185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com

E-mail: [email protected]

E-mail for French-speaking HSB and Corporate Customers:
support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business)
0844811411
Technical Support (Corporate)
0844822844
Customer Care (Home and Small Business)
0848802202
Customer Care (Corporate)
0848821721
Fax
0227990190
Switchboard
0227990101
Taiwan
International Access Code:
002
Country Code: 886
Technical Support (portable and desktop computers)
toll-free:00801861011
Technical Support (servers)
toll-free:0080601256
Transaction Sales
toll-free:0080651228
Corporate Sales
toll-free:0080651227
Thailand
International Access Code:
001
Country Code: 66
Technical Support
toll-free:088006007
Customer Service (Penang, Malaysia)
6046334949
Sales
toll-free:088006009
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free:1-866-540-3355
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: [email protected]

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])
08709080500
Technical Support (direct/PAD and general)
08709080800
Global Accounts Customer Care
01344373186
Home and Small Business Customer Care
08709060010
Corporate Customer Care
01344373185
Preferred Accounts (500–5000 employees) Customer Care
08709060010
Central Government Customer Care
01344373193
Local Government & Education Customer Care
01344373199
Health Customer Care
01344373194
Home and Small Business Sales
08709074000
Corporate/Public Sector Sales
01344860456
Home and Small Business Fax
08709074006
Uruguay
General Support
toll-free:000-413-598-2521
U.S.A. (Austin, Texas)
International Access Code:
011
Country Code: 1
Automated Order-Status Service
toll-free:1-800-433-9014
AutoTech (portable and desktop computers)
toll-free:1-800-247-9362
Consumer (HomeandHomeOffice)
Technical Support
toll-free:1-800-624-9896
Customer Service
toll-free:1-800-624-9897
DellNet™ServiceandSupport
toll-free:1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Financial Services website: www.dellfinancialservices.com


Back to Contents Page

Financial Services (lease/loans)
toll-free:1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free:1-800-283-2210
Business 
Customer Service and Technical Support
toll-free:1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Projectors Technical Support
toll-free:1-877-459-7298
Public(government,education,andhealthcare)
Customer Service and Technical Support
toll-free:1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free:1-800-234-1490
Dell Sales
toll-free:1-800-289-3355
or toll-free:1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free:1-888-798-7561
Software and Peripherals Sales
toll-free:1-800-671-3355
Spare Parts Sales
toll-free:1-800-357-3355
Extended Service and Warranty Sales
toll-free:1-800-247-4618
Fax
toll-free:1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free:1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605