Denon AVR-S730H User manual

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HDMI Diagnostics and Troubleshooting
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting

Introduction
HDMI Diagnostics and Troubleshooting 4
Compatible Models 4
How to operate
How to operate 5
Starting HDMI DIAGNOSTICS Mode 5
HDMI DIAGNOSTICS Menu 6
To exit HDMI DIAGNOSTICS Mode 7
Initialization 8
Reset option in HDMI DIAGNOSTICS mode 8
Factory Reset mode 8
Customer Support 9
For US & Canada 9
For Europe 9
For the other region 9
Cable Test
Procedure 10
Test Item & Test Result 11
Limit mode
Limit Mode Menu 12
Source Selection 12
Setting 13
Max Resolution 13
HDCP2.2 / HDR / Deep Color / Dolby Vision / DTS:X / Dolby Atmos / PCM 2ch only 14
Reset 14
Procedure (Max Resolution) 15
Tips for Limit Mode Setup 17
2 Max Resolution 17
3 HDCP 2.2 17
4 HDR 17
5 Deep Color 17
6 Dolby Vision 17
7 DTS:X 18
8 Dolby Atmos 18
9 PCM 2ch only 18
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting
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Log & EDID
Procedure 19
Troubleshooting
Trouble shooting Guide for HDMI Diagnostics (Video Test, Audio Test, Auto Test) 20
Video Flow V1-01 22
Video Flow V1-02/06/10 23
Video Flow V1-03/04/05/08/09 25
Video Flow V1-07 26
Video Flow V2-01/05 V3-01/05 27
Video Flow V2-02/03/04/06 V3-02/03/04/06 28
Audio Flow A1-01 30
Audio Flow A1-02 31
Audio Flow A1-03 32
Audio/video Flow Other 33
Other Video Case1 34
Other Video Case2 37
Other Audio Case1 38
Other Audio Case2 39
Appendix 40
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting
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HDMI Diagnostics and Troubleshooting
The objective of this guide is provide support for users experiencing HDMI
connectivity issues.
This guide should be used in combination with the AV Receiver's HDMI
DIAGNOSTICS feature.
1The HDMI diagnostics feature is used to correct the following
issues.
0No picture from connected TV.
0No audio from the AV Receiver (Speaker)
0Intermittent picture or artifact (video snow, dots on the top of the picture)
0Intermittent audio or noise.
2How to use.
0If the issues mentioned in 1 occur, press the button on the front panel of
the AV receiver to enter HDMI DIAGNOSTICS mode.
0Use the buttons on the front panel or the included remote control to
operate the HDMI DIAGNOSTICS function.
0Follow the guidance displayed in the front display to resolve issues using
Auto Test in HDMI DIAGNOSTICS.
0Video Test and Audio Test in HDMI DIAGNOSTICS can be used to
perform various tests manually according to the displayed error code.
3What can be done with this feature?
0Find issues with the AV Receiver’s hardware (Self diagnostics)
0Find issues with external equipment and settings.
0Find issues with HDMI cable capabilities and connection.
0Restrict EDID or HDCP on the AV receiver to resolve issues caused by
incompatibility with the AV receiver.
NOTE
0The HDMI DIAGNOSTICS feature is a tool to help troubleshoot and solve common HDMI
issues. It is not guaranteed to fix all issues.
0This feature is for people with knowledge about HDMI and Audio Video equipment.
Compatible Models
The following Denon AV Receiver products support the HDMI Diagnostics feature.
Products
AVR-S730H
AVR-S930H
AVR-X1400H
AVR-X2400H
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting
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How to operate
Starting HDMI DIAGNOSTICS Mode
1Turn on the AV Receiver.
If a malfunction occurs, HDMI DIAGNOSTICS mode can be started without
turning off the power.
2Press and hold the main unit's buttons [A] and [B] at least 3
seconds until "HDMI DIAGNOSTICS" appears on the front panel
display.
Model Button [A] Button [B]
AVR-S730H
AVR-S930H
AVR-X1400H
AVR-X2400H
ZONE2
SOURCE
TUNER
PRESET CH -
0Front panel display sample (e.g. AVR-X2400H)
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HDMI DIAGNOSTICS
0HDMI DIAGNOSTICS mode cannot be entered from the Setup Menu or Setup
Assistant. Close the menu first.
3When starting the HDMI DIAGNOSTICS mode, the AV Receiver
will automatically start the Hardware Self Diagnostics Test to
check whether hardware failure occurs.
If there are no errors, the AV Receiver will show the HDMI Diagnostics menu
on the front panel display.
If the hardware error is detected, the AV Receiver will show an error code on
the front panel display. (e.g. H1-01)
In this case, the AV Receiver can not continue the HDMI Diagnostics mode.
Please turn off the AV Receiver and contact customer service in your area.
（For contact service, refer to “Customer Support” (v p. 9)）
0Front panel display sample (e.g. AVR-X2400H)
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HardwareCheck...
Err: H1-01
Contact support
Hardware Error detected
Blink
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HDMI DIAGNOSTICS Menu
When the Hardware Self-Diagnostics Test is passed, the AV Receiver displays the HDMI DIAGNOSTICS Menu below.
1Use ui to select the menu to be set or operated, then press ENTER.
0Front panel display sample (e.g.AVR-X2400H)
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1 Auto Test
Item Description page
1 Auto Test The AV Receiver assists you in identifying the cause of any HDMI issues using Video Test, Audio Test,
Cable Test or the limit mode feature according to the guidance indicated on the front panel display. －
2 Video Test Diagnose video-related issues. If an error is detected, please refer to the flow of the corresponding
error number in the "Trouble shooting Guide". 20
3 Audio Test
Diagnose audio-related issues. If an error is detected, please refer to the flow of the corresponding
error number in the "Trouble shooting Guide".
This cannot be selected if the currently selected input source is an audio type source.
20
4 Cable Test Check HDMI-Cable integrity and signal (resolution) capability. 10
5 Limitation Mode
(Limit Mode)
Set settings to limit the AV Receiver's Video or Audio EDID.
There are instances where limiting the AV Receiver video or audio EDID will fix various issues.
Please try each limit settings in accordance with the "Trouble shooting Guide".
If you want to clear the limit settings, please refer to "3.Initialization".
12
6 Log/EDID Save the Logging data to USB file or network server.
Please use it when receiving the requested by customer service. 19
7 Exit Exit the HDMI Diagnostic mode －
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Control Keys for Navigation
You can operate each menu using the Cursors, Enter and Back buttons on the remote control or the main unit.
In the case of models that there is no cursor button on the main unit, the following buttons will work as the cursor buttons during HDMI Diagnostics mode.
RC buttons
Main unit buttons
AVR-S730H
AVR-S930H
AVR-X1400H
AVR-X2400H
Up TUNE + ZONE2 SOURCE
Down TUNE - ZONE2 ON/OFF
Left TUNER PRESET CH - TUNER PRESET CH -
Right TUNER PRESET CH + TUNER PRESET CH +
ENTER DIMMER DIMMER
BACK STATUS STATUS
To exit HDMI DIAGNOSTICS Mode
To exit the HDMI Diagnostics mode, please select "7 Exit" or turn off the AV Receiver.
NOTE
0The HDMI DIAGNOSTICS feature does not support ZONE2 related Video and Audio issues.
Introduction How to operate Cable Test Limit mode Log & EDID Troubleshooting
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Initialization
The Limit setting in the HDMI DIAGNOSTICS mode is stored per input.
Please note that the limit mode settings backup memory will not be initialized (reset) using the initialization (reset) method described in the instruction manual.
There are two ways to reset the limit mode settings.
Reset option in HDMI DIAGNOSTICS mode
Limit mode settings that are made in the HDMI Diagnostics mode are reset to the
factory default values.
However, settings other than HDMI Diagnostics (e.g. Speaker setup, Video Setup,
Audio Setup) are not reset.
1Select "5 Limit Mode" from the HDMI Diagnostics menu.
2Select "Reset" from the Limit mode menu.
3Select ”All source", then press ENTER.
Factory Reset mode
All settings including the Limit mode setting of HDMI Diagnostics mode are reset to
the factory default values. (except for Network setup)
1Press the POWER button to turn off the AV Receiver.
2While holding down buttons [A] and [B] simultaneously, press
POWER button.
3Release the buttons after confirming that the front panel display
flashes at 1-second intervals.
Model Button [A] Button [B]
AVR-S730H
AVR-S930H
TUNER
PRESET CH + TUNE -
AVR-X1400H
AVR-X2400H ZONE2 SOURCE DIMMER
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Customer Support
If you need additional help in solving problems, contact the nearest HDMI DIAGNOSTICS customer service in your area.
For US & Canada
oDenon US
https://usa.denon.com/us/support/home
oDenon Canada
https://ca.denon.com/ca/support/home
For Europe
oDenon UK
https://www.denon.co.uk/uk/support/home
oDenon Germany
https://www.denon.de/de/support/home
oDenon Netherland
https://www.denon-hifi.nl/nl/support/home
oDenon France
https://www.denon.fr/fr/support/home
oOther (EU)
http://www.denon.com/pages/Distributor-Network-Details.aspx?RegId=2
For the other region
oDenon
http://www.denon.com
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To check the HDMI Cable integrity, signal quality and resolution capability.
Procedure
1Use ui to select "4 Cable Test" in the HDMI Diagnostics mode,
then press ENTER.
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4 Cable Test
2Connect the HDMI cable to be tested to HDMI1(CBL/SAT) and
MONITOR(1) OUT as shown in the figure, then select “Connect
the cable between HDMI1 IN and MONITOR(1) OUT, then press
ENTER".
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–Connect the cab
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HDMI1 (CBL/SAT) MONITOR1
3Select "Start", then press ENTER.
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–CableTest Start
4“Testing...” appears in the front panel display, and the test
starts.
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Testing...
5The AV Receiver shows Cable test result on the front panel
display.
To perform the cable test again, select “Retry” and press ENTER.
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CABLE TEST FAIL
–Retry
Blink
6To exit the cable test, remove the tested HDMI cable, then use i
to select "Exit" and press ENTER.
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CABLE TEST FAIL
–Exit
Blink
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