Denon Heos 7 User manual

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Wireless Speaker
Owner’s Manual
HEOS 7
HEOS 5
HEOS 3
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Contents Setup Use Troubleshooting Status LED Appendix
1

INTRODUCTION 6
BEFORE YOU BEGIN 7
System Requirements 7
Network Requirements 7
Controller Requirements 8
Getting To Know Your Speaker 9
Front panel 10
Controls 11
Back panel 12
Placing Your HEOS device 13
Wall or Ceiling Mounting (HEOS 3 only) 13
Powering Your Speaker 14
Getting the HEOS App 14
SETTING UP YOUR FIRST HEOS SPEAKER 15
ADDING MORE HEOS DEVICES 16
Adding Wired Speakers 16
Adding Wireless HEOS devices 16
USING YOUR HEOS DEVICE 17
Selecting a Room/Speaker 17
Listening to Radio 18
Playing music stored on your mobile device 18
Playing music from your networked PC or NAS 19
Playing music from the AUX input 20
Playing music from a USB device 21
HEOS account 22
What is a HEOS account? 22
Why do I need a HEOS account? 22
Signing up for a HEOS account 22
Changing Your HEOS account 22
Playing from Streaming Music Services 23
Adding a Music Service 23
Changing Music Service Settings 23
Managing Inputs 24
Changing the Name of the Inputs 24
Hiding an Input 24
Managing your Phone 25
Using Headphones (HEOS 7 only) 25
Listening To The Same Music In Multiple Rooms 26
Grouping Rooms 26
Ungrouping Rooms 27
Grouping All Rooms (Party Mode) 28
Ungrouping All Rooms 29
Stereo Pairing 30
Creating a Stereo Pair 30
Changing the Name of a Stereo Pair 32
Adjusting the Balance 32
Contents Setup Use Troubleshooting Status LED Appendix
Contents
2

Swapping Left and Right Channels in a Stereo Pair 33
Removing a Stereo Pair 33
Using the Now Playing Queue 34
Play Now 34
Play Now & Replace Queue 34
Play Next 34
Add to End of Queue 34
Rearranging the Now Playing Queue 35
Deleting Songs from the Play Queue 35
Deleting All Songs from the Play Queue 36
Saving Playlists 36
Performing Repeat and Shuffle Playback 36
MAKING SPEAKER ADJUSTMENTS 37
Changing the Name of a Speaker 37
Changing the Wireless Network Connection 37
Changing the Speaker’s Equalizer 38
Changing the Speaker’s Orientation (HEOS 3 Only) 38
Adjusting the Audio Quality 38
Adjusting the Status Light Brightness 38
Advanced Speaker Settings 39
Network Settings 39
About Wireless Power Saving 39
Firmware Upgrade 40
About 40
Contents Setup Use Troubleshooting Status LED Appendix
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UPDATING YOUR SYSTEM 41
ADVANCED FEATURES 42
Submit Diagnostics 42
Sharing Music from your Mobile Device 42
Resetting Your Controller App 42
POWER MANAGEMENT 43
Power Modes 43
Network Standby 43
Deep Standby 43
Off 43
BASIC TROUBLESHOOTING 44
My speaker won’t connect to my network using the audio cable 44
I get a message “Device was not found” 44
Music cuts out or delays sometimes 45
I hear a delay when using the AUX Input with my TV 45
Connecting to a WPS Network 46
Resetting Your Speaker 46
Restoring the Speaker to Factory Defaults 47
Contact Denon 48
Contents Setup Use Troubleshooting Status LED Appendix
4

Status LED Table 49
Supported File Types and Codecs 55
SPECIFICATIONS 56
Speaker Specifications 56
HEOS 7 56
HEOS 5 57
HEOS 3 58
INFORMATION 59
Trademarks 59
License 60
License Information for the Software Used in the Unit 60
Contents Setup Use Troubleshooting Status LED Appendix
5

Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.
NOTE
THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
For latest information, please visit HEOSbyDenon.com
INTRODUCTION
The HEOS speaker is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere
around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music
from your own music library or from many online streaming music services.
0True multi-room audio - play different songs in different rooms or the same song in every room
0Utilizes your existing home wireless network for quick and easy setup
0Industry leading microsecond audio synchronization between HEOS device
0Legendary Denon audio quality
If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with
your HEOS device).
[Example] HEOS 5
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HEOS 5 QUICK START GUIDE
Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS Speaker.
Contents Setup Use Troubleshooting Status LED Appendix
6

BEFORE YOU BEGIN
NOTE
If you have already installed at least one HEOS device, please skip to the section “ADDING MORE HEOS DEVICES” (v p. 16).
System Requirements
Before you begin installing your first HEOS speaker, please make sure you understand and meet a few basic requirements.
oNetwork Requirements
Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a
wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your
home.
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The HEOS Extend Wireless Range Extender (sold separately) is available as an accessory, should
you need to setup a new wireless network or extend the range of your existing network. Please
contact Denon for more information about the Wireless Extender.
High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is
also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will
provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.
Contents Setup Use Troubleshooting Status LED Appendix
7

oController Requirements
You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these
minimum requirements:
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iOS Minimum Requirements
0iOS version 7.0 or later
0iPhone® 4 or newer
0iPad® 2 or newer
0iPod touch® (5th generation) or newer
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Android Minimum Requirements
0Android OS version 2.3 or later
0All resolutions
Contents Setup Use Troubleshooting Status LED Appendix
8

Getting To Know Your Speaker
Unpack your speaker from the box and verify that the following items are included:
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wer t y
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(European model only)
(North America model only)
Power supply
(for HEOS 3)
or
Power supply and Power cord
(for HEOS 7/5)
Ethernet cable
oror
HEOS Speaker
Quick Start Guide Safety Instructions Warranty
(North America model only)
Extended Protection Plan
(North America model only)
Audio/Setup cable
HEOS 7 HEOS 5 HEOS 3
QUICK STRT GUIDE
NOTE
Please use the power supply and power cord included in the box for your device.
Contents Setup Use Troubleshooting Status LED Appendix
9

oFront panel
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HEOS 7 HEOS 5 HEOS 3
ASpeakers
BStatus LED
Please refer to the “Status LED Table” for LED color and state meaning “Status LED Table” (v p. 49).
Contents Setup Use Troubleshooting Status LED Appendix
10

oControls
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HEOS 7 HEOS 5 HEOS 3
AVolume Up/Down buttons (+, –)
Adjusts the HEOS device’s volume level up or down.
BMute button (:)
Mutes or unmutes the HEOS device’s volume.
CHeadphone output (HEOS 7 only)
The music will stop playing through the built in speakers when you insert the headphones and turn back on when you remove the headphones.
See (v p. 25).
Contents Setup Use Troubleshooting Status LED Appendix
11

oBack panel
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qw y e t u
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qw y DC18V
2.0ARESET AUX IN 5V/1A
USB
NETWORK CONNECT
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HEOS 7 HEOS 5 HEOS 3
APower Input (DC IN)
Used to connect the external power supply (v p. 14).
BReset Button (RESET)
Various settings are reset to the factory default values
(v p. 46).
CAUX Input (AUX IN)
Used to connect audio devices (v p. 20).
Used to add the speaker to your wireless network (v p. 16).
DUSB Input (USB 5V/1A)
Used to connect USB storage devices.
ENetwork Connector (NETWORK)
Used to connect this unit to a wired Ethernet network (v p. 16).
FConnect Button (CONNECT)
Used for Wi-Fi setup (v p. 46).
GConnect in Status LED
Indicates the status of this unit (v p. 46, 49).
HThreaded Mounting Hole
Used to mount this unit on a wall or ceiling.
ISafety Wiring Hole
Used to prevent from dropping.
Contents Setup Use Troubleshooting Status LED Appendix
12

Placing Your HEOS device
You can place your HEOS device anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to
place your speaker…
0The HEOS device must be within range of your wireless network.
0The HEOS speaker is designed to sound best when placed 3 to 12 inches (8 - 30 cm) from a wall.
0Locate the speaker at least 12 inches (30 cm) from a television, computer, or other display device to avoid the possibility of interference.
0Place the speaker across the room from where you will be listening, as close to ear level as possible.
0The HEOS device is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.
oWall or Ceiling Mounting (HEOS 3 only)
The HEOS 3 speaker can optionally be mounted on a wall or ceiling using standard 1/4 inches (6.35 mm) threaded speaker or camera mounts which
support up to 10 lbs (4.5 kg). Please visit your local Denon dealer or electronics retailer for more information about possible wall and ceiling mounting
options.
Caution
Recommend installing a safety wire (not included) at the safety wiring hole on the back of the speaker in order to prevent injury to the user and others
or damage to property should the speaker fall for some reason.
Contents Setup Use Troubleshooting Status LED Appendix
13

Powering Your Speaker
Connect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching
between 100 - 240 V.
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HEOS 7 HEOS 5 HEOS 3
DC18V
2.0ARESET AUX IN 5V/1A
USB
NETWORK CONNECT
Getting the HEOS App
The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your
HEOS system right in the palm of your hand, from anywhere in your home.
Download the HEOS app for iOS or Android by searching App StoreSM or Google Play™ store for “HEOS by Denon”.
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For the purpose of improvement, the specifications and design are subject to change without notice.
Contents Setup Use Troubleshooting Status LED Appendix
14

SETTING UP YOUR FIRST HEOS SPEAKER
Once you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for music
playback. This involves following a few simple steps to get the speaker connected to your existing home network:
Caution
DO NOT connect the Ethernet cable if you are connecting your speaker to a wireless network. If you are connecting the speaker to a wired network, use
an Ethernet cable to connect the speaker to your network or router.
1Make sure your mobile device is connected to your
wireless network (the same network you want your
speakers connected to). You can check this in the
Settings - Wi-Fi menu of your iOS or Android device.
NOTE
If your wireless network is secure, make sure you know the password to join
your network.
2Make sure you have the included
Audio/Setup cable handy.
3Launch the HEOS app on your
mobile device.
4Tap the “Setup Now” button at the top of the screen.
5Follow the instructions to add the speaker to your
wireless network. (The Wi-Fi settings from your mobile
device will be copied to the speaker via the audio
cable.)
NOTE
If you have any problems connecting your HEOS device, jump to the
Troubleshooting section (v p. 44).
Contents Setup Use Troubleshooting Status LED Appendix
Setup
15

ADDING MORE HEOS DEVICES
The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS
devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS devices to your
HEOS system.
Adding Wired Speakers
Just connect the HEOS device to your home network using an Ethernet cable and the HEOS device will appear on your HEOS app as a new room in the
Rooms screen.
At your convenience, you can assign a name to the HEOS device to indicate which room you have it placed in.
0Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).
0Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.
Adding Wireless HEOS devices
You can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the
instructions:
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12
Music
Add Device
Settings
Music
Contents Setup Use Troubleshooting Status LED Appendix
16

USING YOUR HEOS DEVICE
Once you have your HEOS device connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite
music. You can listen to something different on every HEOS devices or the same music perfectly synchronized on all HEOS devices. It’s up to you!
Selecting a Room/Speaker
If you have more than one HEOS device, you must tell the HEOS system
which HEOS device you want to control:
1Tap the Rooms tab.
2Select the Room/Speaker you want to control.
3Select the Music tab to select a music source or the
Now Playing tab to control what is currently playing in
the selected room.
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1
2
3
Now PlayingMusicRooms
Song Name 5
Song Name 4
Song Name 3
Song Name 2
Song Name 1
Outside
Bedroom
Dining
Living
Kitchen
Drag one room into another to group them
Rooms
Contents Setup Use Troubleshooting Status LED Appendix
Use
17

Listening to Radio
The HEOS system includes access to more than 100,000 free internet
radio streams from all corners of the globe via the TuneIn radio service.
Just select the TuneIn logo from the main Music menu and browse among
the 100,000 stations neatly organized into popular categories and select a
station that appeals to your mood.
NOTE
If you have a TuneIn account, you can sign into the TuneIn service under Settings -
Music Sources - TuneIn, and access all of your “My Favorites” TuneIn stations.
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Audio signal
Playing music stored on your mobile
device
1Tap the “Music” tab.
2Select “This iPhone/iPod/iPad/Phone”.
3Browse the local music on your phone and select
something to play.
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Audio signal
Contents Setup Use Troubleshooting Status LED Appendix
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Playing music from your networked PC
or NAS
1Select “Music Servers” from the Music tab.
2Select the name of your networked PC or NAS (network
attached storage) server.
3Browse the music on your PC/NAS and select
something to play.
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NAS
(Network Attached
PC Storage)
PC
Audio signal
Contents Setup Use Troubleshooting Status LED Appendix
19

Playing music from the AUX input
1Connect an audio device with a 3.5 mm stereo audio
output to the AUX input on your speaker using the
included 3.5 mm stereo audio cable.
When a stereo audio cable is connected to AUX IN, the source
automatically switches to Inputs.
NOTE
When there is a cable connected to AUX IN, select “Inputs” from the Music
tab.
2Initiate playback on the audio device.
The sound from the audio device can be played directly on the selected speaker or
digitized and sent over your network to other speakers.
NOTE
The analog output signals from some sources can be fairly strong. If the input level of
the source device is turned up high, it could overload the inputs of the HEOS device.
This is unlikely to cause damage, but can cause distorted sound. Initially, set the
volume of the source to a medium – low level, then turn it up as needed. If you hear
distortion, turn down the device's volume control.
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Audio signal
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