Denon HEOS 1 User manual

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WIIRELESS SPEAKER
BATTERY AND BLUETOOTH FOR HEOS 1
Owner’s Manual
HEOS 1
HEOS 1 Go Pack (Sold Separately)
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Contents Setup Use Troubleshooting Status LED Appendix
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INTRODUCTION 5
BEFORE YOU BEGIN 6
System Requirements 6
Network Requirements 6
Controller Requirements 7
Getting To Know Your Speaker 8
Getting To Know Your Battery (Sold Separately) 9
Front panel 10
Controls 11
Back panel 12
Placing Your HEOS device 14
Wall or Ceiling Mounting 14
Powering Your Speaker 15
Getting the HEOS App 15
SETTING UP YOUR FIRST HEOS SPEAKER 16
ADDING MORE HEOS DEVICES 17
Adding Wired Speakers 17
Adding Wireless HEOS devices 17
USING YOUR HEOS DEVICE 18
Selecting a Room/Speaker 18
Listening to Radio 19
Playing music stored on your mobile device 19
Playing music from your networked PC or NAS 20
Playing music from the AUX input 21
Playing music from a USB device 22
HEOS account 23
What is a HEOS account? 23
Why do I need a HEOS account? 23
Signing up for a HEOS account 23
Changing Your HEOS account 23
Playing from Streaming Music Services 24
Adding a Music Service 24
Changing Music Service Settings 24
Listening To The Same Music In Multiple Rooms 25
Grouping Rooms 25
Ungrouping Rooms 26
Grouping All Rooms (Party Mode) 27
Ungrouping All Rooms 28
Stereo Pairing 29
Creating a Stereo Pair 29
Changing the Name of a Stereo Pair 31
Adjusting the Balance 31
Swapping Left and Right Channels in a Stereo Pair 32
Removing a Stereo Pair 32
Using the Now Playing Queue 33
Play Now 33
Play Now & Replace Queue 33
Play Next 33
Add to End of Queue 33
Repeat and Shuffle Playback 33
Rearranging the Now Playing Queue 34
Deleting Songs from the Play Queue 34
Deleting All Songs from the Play Queue 35
Saving Playlists 35
Contents Setup Use Troubleshooting Status LED Appendix
Contents
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MAKING SPEAKER ADJUSTMENTS 36
Changing the Name of a Speaker 36
Changing the Wireless Network Connection 36
Changing the Speaker’s Equalizer 37
Adjusting the Audio Quality 37
Adjusting the Status Light Brightness 37
Advanced Speaker Settings 38
Network Settings 38
About Wireless Power Saving 38
Firmware Upgrade 39
About 39
UPDATING YOUR SYSTEM 40
ADVANCED FEATURES 41
Submit Diagnostics 41
Sharing Music from your Mobile Device 42
Resetting Your Controller App 42
Power Modes 42
Network Standby 42
Deep Standby 42
Off 42
SETTING UP HEOS 1 Go Pack 43
Connecting the battery 43
Charging the battery 44
Connecting the Bluetooth adapter 44
Pairing the HEOS 1 with your devices 45
CLOSE SPLASHGUARD 46
TURNING OFF THE BATTERY 46
BASIC TROUBLESHOOTING 47
My speaker won’t connect to my network using the audio cable 47
I get a message “Device was not found” 47
The front LED of HEOS 1 flashes repeatedly 48
Cannot pair a Bluetooth mobile device with the speaker 48
Cannot hear Bluetooth music 49
Cannot attach battery 49
Music cuts out or delays sometimes 50
I hear a delay when using the AUX Input with my TV 50
Connecting to a WPS Network 51
Resetting Your Speaker 51
Restoring the Speaker to Factory Defaults 52
Contact Denon 53
Contents Setup Use Troubleshooting Status LED Appendix
3

Status LED Table 54
Battery indicator of HEOS 1 Go Pack 61
When connected to the AC charger/power supply (charging) 61
When running on battery power 61
Supported File Types and Codecs 62
SPECIFICATIONS 63
Speaker Specifications 63
HEOS 1 63
INFORMATION 65
Trademarks 65
License 66
License Information for the Software Used in the Unit 66
Contents Setup Use Troubleshooting Status LED Appendix
4

Thank you for purchasing this HEOS product. To ensure proper operation, please read this owner’s manual carefully before using the product.
NOTE
THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.
For latest information, please visit HEOSbyDenon.com
INTRODUCTION
The HEOS speaker is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere
around your home. By utilizing your existing home network and the HEOS app on your iOS or Android™ device, you can explore, browse, and play music
from your own music library or from many online streaming music services.
0True multi-room audio - play different songs in different rooms or the same song in every room
0Utilizes your existing home wireless network for quick and easy setup
0Industry leading microsecond audio synchronization between HEOS device
0Legendary Denon audio quality
If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with
your HEOS device).
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HEOS 1 QUICK START GUIDE HEOS 1 Go Pack QUICK START GUIDE
Please continue reading this Owner’s Manual for more detailed information about the features and benefits of your HEOS Speaker.
Contents Setup Use Troubleshooting Status LED Appendix
5

BEFORE YOU BEGIN
NOTE
If you have already installed at least one HEOS device, please skip to the section “ADDING MORE HEOS DEVICES” below (v p. 17).
System Requirements
Before you begin installing your first HEOS speaker, please make sure you understand and meet a few basic requirements.
oNetwork Requirements
Wireless Router - In order to use your HEOS music system, you should have a working wireless (Wi-Fi) network in your home. If you do not have a
wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your
home.
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The HEOS Extend Wireless Range Extender (sold separately) is available as an accessory, should
you need to setup a new wireless network or extend the range of your existing network. Please
contact Denon for more information about the Wireless Extender.
High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is
also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will
provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.
Contents Setup Use Troubleshooting Status LED Appendix
6

oController Requirements
You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these
minimum requirements:
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iOS Minimum Requirements
0iOS version 5.0 or later
0iPhone® 3GS or newer
0iPad®
0iPod touch® (3rd generation) or newer
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Android Minimum Requirements
0Android OS version 2.3 or later
0All resolutions
Contents Setup Use Troubleshooting Status LED Appendix
7

Getting To Know Your Speaker
Unpack your speaker from the box and verify that the following items are included:
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Quick Start Guide Safety Information Sheets Warranty
(North America model only) Extended Protection Plan
(North America model only)
Audio/Setup cable Ethernet cable
(North America model only)
(European model only)
HEOS 1
Power supply
NOTE
Please use the power supply and power cord included in the box for your device.
Contents Setup Use Troubleshooting Status LED Appendix
8

Getting To Know Your Battery (Sold Separately)
Unpack your battery from the box and verify that the following items are included:
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Rechargeable battery Bluetooth USB adapter
and Splashguard
Quick Start Guide Safety Information Sheets Warranty
(North America model only)
Extended Protection Plan
(North America model only)
Contents Setup Use Troubleshooting Status LED Appendix
9

oFront panel
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HEOS 1 HEOS 1 + Go Pack
ASpeakers
BStatus LED
Please refer to the “Status LED Table” for LED color and state meaning “Status LED Table” (v p. 54).
Contents Setup Use Troubleshooting Status LED Appendix
10

oControls
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AMute button (:)
Mutes or unmutes the HEOS device’s volume.
BVolume Up/Down buttons (+, –)
Adjusts the HEOS device’s volume level up or down.
Contents Setup Use Troubleshooting Status LED Appendix
11

oBack panel
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2
HEOS 1 HEOS 1 + Go Pack
AThreaded Mounting Hole
Used to mount this unit on a wall or ceiling.
BSafety Wiring Hole
Used to prevent from dropping.
CUSB Input (USB 5V/1A)
Used to connect USB storage devices.
DReset Button (RESET)
Various settings are reset to the factory default values
(v p. 51).
EPower Input (DC IN)
Used to connect the external power supply (v p. 15).
FAUX Input (AUX IN)
Used to connect audio devices (v p. 21).
Contents Setup Use Troubleshooting Status LED Appendix
12

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HEOS 1 HEOS 1 + Go Pac
k
GNetwork Connector (NETWORK)
Used to connect this unit to a wired Ethernet network (v p. 17).
HConnect Button (CONNECT)
Used for Wi-Fi setup (v p. 51).
IConnect in Status LED
Indicates the status of this unit (v p. 51, 54).
JCap
Close this cap securely to maintain the splash-proof capabilities.
KBattery/Charging Indicator
Indicates the amount of remaining battery power and charging
status.
LStatus Button
0Used to check the amount of remaining battery
power (v p. 61).
0Turning off the battery (v p. 46).
Contents Setup Use Troubleshooting Status LED Appendix
13

Placing Your HEOS device
You can place your HEOS device anywhere you want to enjoy great sounding music. Please follow these simple guidelines when determining where to
place your speaker…
0The HEOS device must be within range of your wireless network.
0The HEOS speaker is designed to sound best when placed 3 to 12 inches (8 - 30 cm) from a wall.
0Locate the speaker at least 12 inches (30 cm) from a television, computer, or other display device to avoid the possibility of interference.
0Place the speaker across the room from where you will be listening, as close to ear level as possible.
0The HEOS device is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.
oWall or Ceiling Mounting
The HEOS 1 speaker can optionally be mounted on a wall or ceiling using standard 1/4 inches (6.35 mm) threaded speaker or camera mounts which
support up to 3 lbs 1.4 oz (1.4 kg). Please visit your local Denon dealer or electronics retailer for more information about possible wall and ceiling
mounting options.
Caution
Recommend installing a safety wire (not included) at the safety wiring hole on the back of the speaker in order to prevent injury to the user and others
or damage to property should the speaker fall for some reason.
Contents Setup Use Troubleshooting Status LED Appendix
14

Powering Your Speaker
Connect the power cord included in the box to the back of the speaker and the plug to a wall outlet. The speaker is capable of automatically switching
between 100 - 240 V.
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Getting the HEOS App
The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your
HEOS system right in the palm of your hand, from anywhere in your home.
Download the HEOS app for iOS or Android by searching App StoreSM or Google Play™ store for “HEOS by Denon”.
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Contents Setup Use Troubleshooting Status LED Appendix
15

SETTING UP YOUR FIRST HEOS SPEAKER
Once you have placed your speaker in your listening room and have downloaded the HEOS app, you are ready to configure your speaker for music
playback. This involves following a few simple steps to get the speaker connected to your existing home network:
Caution
DO NOT connect the Ethernet cable if you are connecting your speaker to a wireless network. If you are connecting the speaker to a wired network, use
an Ethernet cable to connect the speaker to your network or router.
1Make sure your mobile device is connected to your
wireless network (the same network you want your
speakers connected to). You can check this in the
Settings - Wi-Fi menu of your iOS or Android device.
NOTE
If your wireless network is secure, make sure you know the password to join
your network.
2Make sure you have the included
Audio/Setup cable handy.
3Launch the HEOS app on your
mobile device.
4Tap the “Setup Now” button at the top of the screen.
5Follow the instructions to add the speaker to your
wireless network. (The Wi-Fi settings from your mobile
device will be copied to the speaker via the audio
cable.)
NOTE
If you have any problems connecting your HEOS device, jump to the
Troubleshooting section (v p. 47).
Contents Setup Use Troubleshooting Status LED Appendix
Setup
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ADDING MORE HEOS DEVICES
The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS
devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 HEOS devices to your
HEOS system.
Adding Wired Speakers
Just connect the HEOS device to your home network using an Ethernet cable and the HEOS device will appear on your HEOS app as a new room in the
Rooms screen.
At your convenience, you can assign a name to the HEOS device to indicate which room you have it placed in.
0Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended).
0Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.
Adding Wireless HEOS devices
You can add additional wireless HEOS devices to your HEOS system by selecting “Add Device” from the HEOS app’s settings menu and follow the
instructions:
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12
Music
Add Device
Settings
Music
Contents Setup Use Troubleshooting Status LED Appendix
17

USING YOUR HEOS DEVICE
Once you have your HEOS device connected to your network and the HEOS app installed on your mobile device, it’s easy to start enjoying your favorite
music. You can listen to something different on every HEOS devices or the same music perfectly synchronized on all HEOS devices. It’s up to you!
Selecting a Room/Speaker
If you have more than one HEOS device, you must tell the HEOS system
which HEOS device you want to control:
1Tap the Rooms tab.
2Select the Room/Speaker you want to control.
3Select the Music tab to select a music source or the
Now Playing tab to control what is currently playing in
the selected room.
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1
2
3
Now PlayingMusicRooms
Song Name 5
Song Name 4
Song Name 3
Song Name 2
Song Name 1
Outside
Bedroom
Dining
Living
Kitchen
Drag one room into another to group them
Rooms
Contents Setup Use Troubleshooting Status LED Appendix
Use
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Listening to Radio
The HEOS system includes access to more than 70,000 free internet radio
streams from all corners of the globe via the TuneIn radio service. Just
select the TuneIn logo from the main Music menu and browse among the
70,000 stations neatly organized into popular categories and select a
station that appeals to your mood.
NOTE
If you have a TuneIn account, you can sign into the TuneIn service under Settings -
Music Sources - TuneIn, and access all of your “My Favorite” TuneIn stations.
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Audio signal
Playing music stored on your mobile
device
1Tap the “Music” tab.
2Select “This iPhone/iPod/iPad/Phone”.
3Browse the local music on your phone and select
something to play.
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Audio signal
Contents Setup Use Troubleshooting Status LED Appendix
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Playing music from your networked PC
or NAS
1Select “Local Music” from the Music tab.
2Select the name of your networked PC or NAS (network
attached storage) server.
3Browse the music on your PC/NAS and select
something to play.
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NAS
(Network Attached
PC Storage)
PC
Audio signal
Contents Setup Use Troubleshooting Status LED Appendix
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