Desjardins globalpayments Desk/5000 User manual

Global Payments FLEX POS –
Semi-Integrated Desk/5000
Quick start guide
Welcome to your Global Payments FLEX POS – Semi-Integrated solution. This quick start guide is designed to
help you quickly get started with your semi-integrated payment solution. If this is your first setup, please contact
your Point-of-Sale (POS) or Electronic-Cash-Register (ECR) system provider to start.
Terminal ON/OFF
When the terminal is connected to the power supply, it will automatically
power up, initiate an application check and then enter the home screen.
Simply disconnect the power supply from the electrical outlet to power
off the device.
Power connection
Ensure your power supply comes from a surge protector connected to
your electrical outlet.
For an IP connection power setup – Plug the power cable into the power
port located at the edge of the ethernet cable connector.
For an RS232 connection power setup – Plug the power cable into the
power port on the adaptor/magic box
Network connection
For an IP connection power setup – Plug the end of the ethernet
connection cable into the device’s ethernet port
For an RS232 connection power setup – Plug the one end of the
ethernet connection cable into the adaptor/magicbox
Administrator password
Contact the Global Payments Customer Care Centre at 1-800-599-6491
to set up your personalized admin password.
You will need to change your password once the terminal has been
installed.
Global Payments and the Global Payments logo are trademarks of Global Payments Inc. and may not be
copied, imitated, or used, in whole or in part, without prior written consent. Desjardins is a trademark of the
Fédération des caisses Desjardins du Québec used under licence.
© 2022 Global Payments Inc. All Rights Reserved.
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Global Payments FLEX POS – Semi-Integrated Desk/5000
Quick start guide
Change password
1. To get to the Menu, click the yellow key then [0]
2. Select the Configuration menu. When prompted, enter the
password.
3. Select Modify pwd in the Security Menu
4. Enter your new password containing 5-7 numeric digits. Do not
reuse the previous password
5. Re-enter your new password to complete the password change
Connection type setup
1. To get to the Menu, click the yellow key then [0]
2. Select the Configuration menu and enter your assigned password
3. Select Term Config →POS Comm → Configuration
4. Depending on your setup, select IP or RS232 as your POS Comm
Type
Connection IP setup
1. To get to the Menu, click the yellow key then [0]
2. Select the Configuration menu and enter your assigned password
3. Select Term Config →Communications →IP Configuration→
DHCP:
4. Select YES and restart your device
5. After rebooting, go back to Configuration menu →
Communications→IP →Configuration →DHCP:
6. Select NO and take note of the IP address. This IP address is
required by your POS/ECR provider to complete the setup on the
POS system
7. Go back to POS Comm →Configuration →IP →activate
8. To launch, select Term Config →POS Comm →Registration
9. Then initiate a transaction or status check to complete the
registration
Firmware download/update
1. Confirm your Terminal ID (TID) before performing the download
2. To get to the Menu, click the yellow key then [0]
3. Select the Configuration menu. When prompted for the password
please enter your current password
4. Select Initialize followed by Download to update your device’s
firmware
Performing a transaction
Once the connection between your POS system and your device has
been set up, you will be able to perform any transactions initiated by the
POS system on your FLEX device.
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Global Payments FLEX POS – Semi-Integrated Desk/5000
Quick start guide
Closing a batch
Please remember to close the batch on your terminal daily. To close a
batch, head to Administration →Close batch on your device.
Additional support
Should you require any assistance with your FLEX POS solution, please
contact the Global Payments Customer Care Centre at 1-800-599-6491.
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