VeriFone VX 675 Series User manual

VX675
VERIFONE TERMINAL
THIS GUIDE REMAINS THE PROPERTY OF REPUBLIC BANK LIMITED AND MUST NOT BE REPRODUCED IN
WHOLE OR PART IN ANY FORM WITHOUT THE WRITTEN PERMISSION OF REPUBLIC BANK LIMITED
GUIDE TO A PERFECT SALE
DEBIT CARD AND CREDIT CARD
TRANSACTIONS – TIPPING
REMEMBER TO LOG ON DAILY
HERE IS HOW
»Select “function” on the Menu screen
»Key in “93” and press “enter” (green button)
»Enter “password”
»Select “debit”
»At end of transaction, terminal displays “Approved”
and reverts to the Menu screen
FOR 24 HOUR ASSISTANCE PLEASE CALL 627-3348 TO
REQUEST PAPER ROLLS AND RESOLVE TERMINAL ISSUES.

REPUBLIC BANK CREDIT CARD CENTRE – 1
VX675
LINX / DEBIT CARD SALE 2
LINX / DEBIT CARD SALE - TIPPING 3
TO CANCEL A LINX / DEBIT CARD SALE 4
CREDIT CARD TRANSACTION - (MAG STRIPE) 5
TO REFUND A CREDIT CARD TRANSACTION - (MAG STRIPE) 6
CREDIT CARD TRANSACTION - (CHIP CARD) 7
TO REFUND A CREDIT CARD TRANSACTION - (CHIP CARD) 8
ADJUSTING A TIP FOR A CREDIT CARD TRANSACTION 9
DEPOSIT / SETTLEMENT PROCEDURE 10
BALANCE INQUIRY FEATURE - LINX / DEBIT CARDS ONLY 11
LOADING PAPER 12
REPRINT TRANSACTION 12
PRINTING AN AUDIT REPORT BEFORE SETTLING 12
COMMON ERROR MESSAGES 13
IMPORTANT SECURITY INFORMATION 13
Contents

REPUBLIC BANK CREDIT CARD CENTRE – 2
VX675
»Swipe Customer’s Card
»Key in sale amount
»Press Enter (green button)
»Conrms the sale amount
»If correct, press Enter (green button)
»Select Savings
»Or
»Select Checking
»Key in PIN
»Press Enter (green button)
Sale receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»Tear off receipt and give to customer
LINX / DEBIT
CARD SALE
CASHIER
CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 3
VX675
» Swipe Customer’s Card
» Key in base sale amount
»N.B. The customer must indicate the tip amount before the transaction amount
is keyed in for approval.
» Key in tip amount (if applicable)
» Conrm amount by pressing Enter (green button)
»Conrms the sale amount
»If correct, press Enter (green button)
»Press Savings
»Or
»Press Checking
»Key in PIN
»Press Enter (green button)
Sale receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»Tear off receipt and give to customer
LINX / DEBIT CARD
SALE - TIPPING
CASHIER
CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 4
VX675
THIS FUNCTION CAN ONLY BE DONE IF THE TERMINAL
WAS NOT SETTLED
»Scroll down and select Batch
»Scroll down and select Void
»Enter void password
»Press Enter (green button)
»Enter invoice number of transaction to be cancelled
»Press Enter (green button)
Amount of original transaction appears on terminal screen
»If correct, press Enter (green button). If incorrect, press Cancel (red button).
Void receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»Tear off receipt and give to customer
TO CANCEL A LINX /
DEBIT CARD SALE
CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 5
VX675
»Swipe Customer’s Card
»Enter last four digits of card number
»Press Enter (green button)
»Key in sale amount
»Press Enter (green button)
»Conrms the sale amount
Sale receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months) and give to
customer for signature
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»Customer acknowledges by signing Merchant Copy
»Verify signature and name of cardholder on receipt by comparing
with signature and name on credit card
»Tear off Customer Copy and give to customer, together with credit card
CREDIT CARD
TRANSACTION
(MAG STRIPE)
CASHIER
CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 6
VX675
»Select New Trans
»Select Refund
»Enter refund password
»Swipe Customer Card
»Enter last four digits of card number
»Press Enter (green button)
»Key in refund amount
»Press Enter (green button)
»Conrm sale amount by pressing Enter (green button)
Refund receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy
»Press Enter (green button)
»Customer’s receipt is printed
»PROPRIETOR/MANAGER/DESIGNATE veries refund by signing
Merchant Copy and Customer Copy
»Customer Copy, together with credit card, to be given to customer
TO REFUND A
CREDIT CARD
TRANSACTION
(MAG STRIPE)
CASHIER

REPUBLIC BANK CREDIT CARD CENTRE – 7
VX675
»Insert customer’s chip card into PIN pad with chip facing upwards
»Key in sale amount on terminal
»Conrms the sale amount by pressing Enter (green button)
»Enter PIN on PIN pad once prompted by terminal
N.B. Not all cards will prompt for a PIN to be entered.
Leave chip card in reader for the duration of the transaction.
Sale receipt is printed
»Tear off Merchant Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy: Yes or No
»Press Enter (green button)
»Customer’s receipt is printed
»Follow instructions printed on receipt Merchant Copy.
»Should the receipt prompt for a signature, verify the signature and
name of the cardholder on the receipt by comparing the signature
and name on credit card
»Tear off the Customer Copy and give to customer, together with credit card
If a Chip Card is swiped on the terminal, the terminal will read the card’s
Mag Stripe information and determine that a chip is embedded on that
card. The terminal will then prompt to have the chip card inserted in the
chip reader.
Should this occur and no chip can easily be identied on the card, the
following is to be done. The bank must be contacted immediately at
627-3348 and a Code 10 approval must be requested.
To assist with this approval the following is required:
1. The Cardholder’s full name as it appears on the card.
2. The full card number
3. Any form of identication for the cardholder i.e. Drivers permit, ID card
or passport.
CREDIT CARD
TRANSACTION
(CHIP CARD)
CASHIER
CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 8
VX675
»Select New Trans
»Select Refund
»Enter refund password
»Insert chip card into PIN pad with chip facing upwards
»Key in refund amount
»Press Enter (green button)
»Enter PIN if prompted by terminal
N.B. not all cards will prompt for a PIN to be entered.
Leave chip card in reader for the duration of the transaction.
REFUND RECEIPT IS PRINTED
»Tear off Merchant’s Copy (to be maintained for 12 months)
»Prompt appears on screen to print Customer Copy: Yes or No
»Press Enter (Yes)
»Customer’s receipt is printed
»Customer Copy, together with credit card, to be given to customer
TO REFUND A
CREDIT CARD
TRANSACTION
(CHIP CARD)
CASHIER
CUSTOMER

REPUBLIC BANK CREDIT CARD CENTRE – 9
VX675
Should the customer enter a tip amount on receipt, the original transaction
must be adjusted to now include the tip amount.
To adjust transaction amount
»Select Batch (F3)
»Scroll down and select Adjust (F3)
»Enter password
»Press Enter (green button)
»Enter invoice number of transaction to be adjusted
»Press Enter (green button)
»When prompt to conrm total amount appears select No (F3)
»Prompt appears to enter tip amount
»Press Enter (green button)
»Conrm new amount by selecting Yes (F2)
»Conrm new total amount by selecting Yes (F2)
TRANSACTION ACCEPTED APPEARS ON SCREEN
ADJUSTING A
TIP FOR A
CREDIT CARD
TRANSACTION
CASHIER