Fiserv Link2500 User manual

© 2020 Fiserv, Inc. or its affiliates.
Link2500
Quick Reference Guide
Keyboard details and functionality
The functions key accesses the different
application menus
The red key cancels the procedure in progress
The yellow key cancels the last character
The green key validates input selections
and information. It is also used to switch on
the terminal.
Link2500 device is equipped with a touch panel that allows you to capture functions and menus by
The using your finger or a stylus.

2
Link2500
Quick Reference Guide
(Terminal is touch-screen capable.)
Sale
1. Press F button.
4. Insert/Swipe/Tap Card/Input Card#.
2. Select Sale at main menu
(touch screen).
5. Terminal will show if transaction is
approved or declined.
3. Input amount and press .
Sale (Tips Entry)
1. Press F button.
4. Input Tip Amount or press to pass.
2. Select Sale at main menu
(touch screen).
5. Insert/Swipe/Tap Card/Input Card#.
3. Input amount and press .
6. Terminal will show if transaction is
approved or declined.
Tips Adjustment
1. Press F button.
6. Review selected transaction and
press .
2. Select Tips Adjust at main menu
(touch screen).
7. Input Tip Amount and press .
3. Enter password and press .
8. Press to confirm Tip Amount.
4. Select Search record method:
TRACE#/PAN/INVOIC#/TRANSACTI
ON AMOUNT (touchscreen).
9. Terminal will show if Tips Adjust is
approved (offline).
5. Enter TRC/PAN/INV/TXN AMT and
press .

3
Void
1. Press F button.
4. Press to confirm transaction
and amount.
2. Select Void at main menu
(touch screen).
5. Terminal will show if transaction is
approved or declined.
3. Input Invoice#, then press .
Refund
(Refund function is only available
for selected merchants)
1. Press F button.
4. Insert/Swipe/Tap Card/Input Card #.
2. Select Refund at main menu
(touch screen).
5. Terminal will show if Refund is
approved or declined.
3. Input amount and press .
Offline Sale
(Offline function is only available for
selected merchants)
1. Press F button.
7. Insert/Swipe/Tap Card/Input Card#.
2. Scroll and select Offline at main
menu (touch screen).
8. Input the Auth code.
3. Input password and press .
9. Press .
4. Input amount and press .
10.Terminal will show Offline sale.
Settlement
(Merchants are advised to choose
‘Settle all hosts’ for convenience)
1. Press F button.
5. (Settle All Hosts selected) –Terminal
will do settlement for all card types.
2. Scroll and select Settlement at main
menu (touch screen).
6. (Settle by Host selected) –Select
host type.
3. Input password and press .
7. Terminal will only settle the
specific host.
4. Select Settle All Hosts or Settle
By Host.

4
Pre-Auth
1. Press F button.
4. Input amount and press .
2. Scroll and select Pre-Auth at main
menu (touch screen).
5. Insert/Swipe/Tap/Input Card#.
3. Select Pre-Auth.
6. Terminal will show if Pre-Auth is
approved or declined.
Pre-Auth Completion (For Visa®/Mastercard®/JCB)
1. Press F button.
6. Input the Auth code and press .
2. Scroll and select Pre-Auth at main
menu (touch screen).
7. Input Invoice number and press .
3. Select Pre-Auth Comp (VM/J/D/A)
(touch screen).
8. Insert/Swipe/Tap Card/Input Card#.
4. Input the Pre-Auth amount and
press .
9. Pre-Auth Comp done.
5. Input the new amount and press .
Pre-Authcomp (For CUP)
1. Press F button.
6. Input the Auth code and press .
2. Scroll and select Pre-Auth at main
menu (touch screen).
7. Input Invoice number and press .
3. Select Pre-Auth comp CUP
(touch screen).
8. Insert/Swipe/Tap Card/Input Card#.
4. Input the Pre-Auth amount
and press .
9. Pre-Auth Comp CUP done.
5. Input the new amount and press .
Void Pre-Auth
1. Press F button.
5. Input the Auth code and press .
2. Scroll and select Pre-Auth at main
menu (touch screen).
6. Input Invoice number and press .
3. Select Void Pre-Auth
(touch screen).
7. Insert/Swipe/Tap Card/Input Card#.
4. Input the Pre-Auth amount and press
.
8. Void Pre-Auth done.

5
View Any Transaction (By Trace #)
1. Press F button.
4. Select the Trace Number.
2. Scroll and select Merchant
(touch screen).
5. Input Trace Number (TRC Number) and
press .
3. Select Review (touch screen).
View Any Transaction (By Invoice #)
1. Press F button.
4. Select the Invoice Number.
2. Scroll and select Merchant
(touch screen).
5. Input Invoice Number (INV No.)
and press .
3. Select Review (touch screen).
View Any Transaction (By Amount)
1. Press F button.
4. Select the Transaction Amount.
2. Scroll and select Merchant
(touch screen).
5. Input amount and press .
3. Select Review (touch screen).
View Any Transaction (By Card #)
1. Press F button.
4. Select Pan.
2. Scroll and select Merchant
(touch screen).
5. Input Card # and press .
3. Select Review (touch screen).