SmartPay PAX D210E User manual

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Getting Started Guide | SmartpayPAXD210E
The D210E is a secure, stylish and mobile payment terminal. It connects to the internet via a GPRS/3G data sim card, Wi-Fi or ethernet.
What’s in the box*
*If this is a replacement terminal you may need to use the cables from your existing terminal.
D210E Terminal
unit Charging cable Pre-loaded paper roll
Return courier
label
STEP ONE: Switch on
STEP TWO: Connect to the Cuscal network
Complete these simple steps to get your terminal
connected, ready to take a payment.
Turn on the terminal by holding the button on the terminal.
The terminal will go through a start up sequence.
Your terminal should already be connected, however if you are
replacing an existing terminal you’ll need to call us before you
can transact. Call our technical support team on 1800 433 876
and we will guide you through the rest.
Now you’re all ready to take payments Flip this card over for the Quick Reference
Guide which tells you how to perform key functions in standalone mode.
Charging the terminal
You can charge the terminal by plugging the cable directly into the terminal.
To download the full user guide visit smartpay.com.au/guides
This contains instructions on care for your terminal, loading paper and full functionality details.
Get help online at: smartpay.com.au/help
View the full user guide for your terminal at: smartpay.com.au/guides
Call our Technical Helpdesk on 1800 433 876.
Contact your bank to enable/disable card types, electronic vouchers (oine mode), contactless
Contact Paymark to change your business name on your receipt
Need help?
GPRS

Quick Reference Guide | SmartpayPAXD210E (GPRS)
smartpay.com.au |1800 433 876
SP176833917-1217
Key buttonsPurchase
Purchase with cash out Refunds
Basic troubleshooting Loading Paper
1. Key in the purchase amount and press ENTER
2. Present terminal to customer – they will be prompted on screen to PRESENT/INSERT or
SWIPE CARD
3. Customer taps, inserts or swipes card
a. Insert or swipe - customer follows screen prompts to select account and enter PIN
b. Tap - for transactions over $100 the customer will be prompted to enter their PIN
4. Terminal displays ACCEPTED or DECLINED result
5. Receipt will be oered (depending on receipt print/prompt settings)
1. Select TRANS,
2. Select PUR/CASH
3. Type in purchase amount and press ENTER
4. Type in cash-out amount and press ENTER
Remainder of transaction is as per steps 1-4 of Purchase
except Contactless is not available for Cash-out Transactions.
If you have refund enabled you can get merchant refund cards
from your merchant bank.
1. Select TRANS,
2. Select REFUND
3. Type in REFUND amount and press ENTER
4. Swipe MERCHANT REFUND CARD and enter REFUND PIN
Remainder of transaction is as per steps 1-4 of Purchase
1. Pull printer cover release ap to open printer bay
2. Remove existing roll core and place new roll in printer well.
The tongue of paper should be feeding up from underneath
and out towards the top of the terminal.
3. Pull out tongue of paper so it is coming out of feeder and
close the printer cover.
The printer isn’t printing?
Check the paper rolls been put in the right way up. Make
sure the printer cover is closed.
What is the settlement password?
The settlement password is “123456”
Is your internet connection working?
Check whether other devices have access to the internet.
Is your terminal able to access the internet?
Press MENU > MANUAL LOGON
Is your terminal connecting to the Cuscal network?
If you can successfully perform a manual login, but still
cannot transact. Please give our technical helpdesk a call
on 1800 433 876 and we will guide you through the next
steps.
Manual Log On: MENU > MANUAL LOGON
Reprint last receipt: MENU > REPRINT
Manual Settlement: MENU > TOTALS >SETTLEMENT > ENTER
SETTLEMENT PASSWORD > YES > YES
Manually send oine transactions: MENU >ADMINISTRATIVE
MENU >STORED TRANS >OFFLINE >TRANSMIT EOV
Common Admin Functions