Troubleshooting
If you have a problem with your subwoofer you can consult this troubleshooting section for possible
solutions. If after consulting this section the problem remains unresolved please contact your retailer for
more information and/or help.
This troubleshooting section contains information on how to solve the most common studio monitor
problems but it does not and cannot cover every eventuality. It is possible that you won't find your problem
cause and solution in this section due to differences between products.
Problem Possible cause Solution
The subwoofer won't turn on Cables are not (properly)
connected
Check the cable connection between the
subwoofer and the power socket
Inactive power socket Check that the socket is turned on and if
using an extension cable with a switch
check that this is also turned on.
Defective fuse Check the fuse next to the subwoofer’s
power connector. If the fuse is blown
replace it with the same type of fuse.
Volume is too low Output volume from the source
is too low
Check the volume on the source device and
turn it up if possible. It should not be
necessary to turn the volume level on the
subwoofer all the way up to bring the sound
up to an acceptable level. If changing the
volume on the source device is not possible
a good audio interface or preamplifier
should also be used.
Gain control is too low Turn up the gain control on the monitor
Certain frequencies are too
low or too high
The subwoofer has not been
placed in an optimal position
Experiment with the positioning of the
subwoofer. If not placed correctly this can
result in certain frequencies being amplified
or dampened.
EQ or sound transducers Some computers have built-in sound
controls with equalizers or sound presets.
These should not be used as they will
negatively influence the sound of the
subwoofer.
Audible interference Using unprotected cables Using unbalanced cables may cause
interference. Use balanced cables
whenever possible. If this is not possible
using a DI box directly after the output will
balance the signal.
High gain and weak signal It's possible that there may be interference
in the signal that is relatively loud compared
to the audio signal itself. This can happen
with a weak signal from the source which is
then amplified by the subwoofer
Ensure that the signal from the source is of
sufficient strength so that less amplification
is needed.
Interference in signal Unearthed power sockets Ensure that your subwoofer is always
connected using the included cable and that
an earthed power socket is used.
Equipment in the same power
group causing interference
Equipment including fridges freezers and
microwave ovens in the same power group
are capable of causing interference. Try to
The information in this user manual is subject to change at any time without notice.
Version 1.0 Date of creation and author's initials:21-07-2020 RV Revision date and author's initials: -